Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anthropologie

  5000 S Broad St Phila, PA 19112-1402

• 

  Anthropologie

  2905 E Skyline Dr Ste 203 Tucson, AZ 85718-3092

• 

  Anthropologie

  4400 Sharon Rd # P-02 Charlotte, NC 28211

• 

  Anthropologie

  37 N Lexington Ave Asheville, NC 28801

• 

  Anthropologie

  4151 Main at North Hills # 115 Raleigh, NC 27609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order and was charged for 3 items. I received just 1. I contacted their "customer service" by chat and then by text after waiting an inordinate amount of time to speak with a live person. It has been 3 business days and I have not received any updates or confirmation that I am receiving a refund.

  Business Response

  Date: 11/06/2024

  Thank you for reaching out to us! Upon looking into your order, I am able to confirm that we processed a refund on 11/05/2024 in the amount of $275.84 for both missing items. We sincerely apologize for the delay of the resolution. Have a good day!

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Anthropologie **************** Team,I am writing regarding an order placed on October 20, 2024 (Order #AN17698336) for an item that I subsequently returned for an exchange to a smaller size on October 24, 2024 (Order #E100010341). While the exchange was in transit, the item went on sale with an additional 40% discount.I contacted customer service on October 27th and again on October 30th to request a price adjustment. On both occasions, I was informed that the price adjustment could not be provided because the item was already on sale. Additionally, I was told the adjustment could not be made because the item is no longer on sale with the extra 40% discount.I explained to the representatives that I was unable to reach Anthropologie over the weekend when the item was still on sale with the additional markdown. As of October 30th, I have not yet received the exchange item, and I believe the additional discount should still be honored.Recently, I was able to receive a similar price adjustment on a different item without any issues, and I have done this several times in the past. Therefore, I am uncertain why this request is being denied at this time.If a price adjustment cannot be provided, I kindly request an e-merch gift card reflecting the 40% markdown.Thank you for your attention to this matter. I look forward to your prompt response.

  Business Response

  Date: 11/06/2024

  Thank you for reaching out to us! We have reviewed your recent complaint. We want to thank you for taking the time to express your concerns regarding our price adjustment policy. Upon further review, our record indicate that you have since returned the item for a refund. We sincerely apologize for the inconvenience. 

  Customer Answer

  Date: 11/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22495381
  
  I am rejecting this response because: I purchased a second item on November 5th that has gone on an additional sale as of November 8th. This item has not shipped to me yet and I am requesting the additional 40% off price adjustment. 
  
  
  Regards,
  
  *** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/08/2024

  Thank you for reaching back out to us! We sincerely apologize that one of your items went on a further discount after you've placed an order for the item. We honored a 40% price adjustment on your order, AN17931454. Once the item is ready for pick-up, you will only be charged $55.57. We hope you have an amazing day! 

  Customer Answer

  Date: 11/11/2024

  
  Better Business Bureau:

  
  I have reviewed the response provided by the business regarding complaint ID ******** and find the resolution to be satisfactory. However, I believe it would be beneficial if Anthropologie offered a direct contact number for corporate support, rather than just phone representatives through the 800 number who are limited in their ability to resolve issues. This would facilitate more effective communication and potentially avoid the need for filing complaints with the BBB. Establishing a system that prioritizes open communication with customers is essential and avoiding direct interaction is not a good practice. Please forward this message to Anthropologie. 

  
  Thank you,
  
  *** ********
  

  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress on sale on 9/26/2024 as a white petite XL for $64.00 from its original $170.00 - was to be delivered by 9/28/204, typical delivery time and typically Anthropologie delivers as stated or if any delay - a notification is sent to customer. Dress not delivered and thus began the chain of delays with no notification and the delivery dates after I contacted customer service changed 4 times: 10/18, 10/24, 10/28, 11/05. The excuses began with out of stock, however I checked and the dress was back to the original price of $170 and available in multiple colors and my size to include the original color I ordered. Again I contacted customer service who will not pick up on its customer service phone and only text you and redirect you to the app chat. Then I was told dress will be shipped and is in process but cannot provide any tracking information- no delivery. Contacted CS again and now it was item is going through quality assurance check and then will be delivered- that was the second time and date changed to 10/24- still no delivery. Each time I see the dress available but at higher price- yesterday 10/29/24 when the dress was yet again not delivered on 10/28/24, CS tells me I should order the dress at the original price and they will fix it by refunding the money to match the price I purchased the dress for. As they have lied to me over 5 times I said I do not believe them and if that is the case, I consent to them expediating my order to express delivery at their cost. They tell me they cannot do that. I asked them if they cant send me my dress or even send me an alternative color of the dress then how would they be able to change the price of the dress from it a current cost to price I paid? No answer other than to cancel my original order and purchase new dress at original price. They do not want to honor the price of sale and want me to pay the $170 for a dress I paid $64 for - this is bait and switch and illegal.

  Business Response

  Date: 11/08/2024

  Thank you for reaching out to us! We sincerely apologize for the delay of your order as well as the constant back and forth with our company. After looking into your account/order, we are able to see that the original order, AP33228912, was cancelled and a new order, AP33878886, was placed using a $100 e-code offer on our behave for the inconvenience. If you have additional concerns, please feel free to reach out to us directly. Again, we sincerely apologize for the inconvenience. 

  Customer Answer

  Date: 11/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a registry for Anthropologie for my wedding. I've been excited to receive some items I've been eyeing but they clearly do not know how to package their items properly as many of the items I've received are damaged. Most recently, I reached out regarding a $90 item that came completely bent up in the package. I reached out to Anthropologie via chat to exchange the item and they said they would submit a request to their team for review. They initially wanted to provide a refund, but I wanted to receive the item since it's a gift. I requested that they contact me at my e-mail. A few days later, I receive an e-mail that they refunded the item. This was not my request as I mentioned several times this was a gift. I reached back out and chatted with an agent for almost an hour to where they basically said there's nothing they can do since the item has been refunded and they submitted a request for the inconvenience this has caused. I asked what that would mean and they said a team would review and get back to me. I believe this is absolutely unacceptable. Shouldn't Anthropologie want a seamless process for a gift given for such a huge occasion? Instead, they have completely wasted my time, couldn't help me at all, and left me with a broken item and no options except to awkwardly contact the gift giver and ask if they can repurchase the item for me (how classeless). Thanks a lot Anthropologie, never again!!!

  Business Response

  Date: 10/24/2024

  Hello ,

  Thank you for contacting us. We recently received your inquiry stating you were refunded for an item that you wanted to have replaced.Unfortunately, a refund was issued because the intended item wasn't available for reshipment. We do apologize for the inconvenience this may have caused.

  Thank you,

  Anthropologie 

  Customer Answer

  Date: 10/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22441473
  
  I am rejecting this response because:
  As a registry item purchase which I received as a gift, this is an absolutely ridiculous response. You provided no options to receive a store credit at the minimum and the refund went to the purchaser, not us who received the gift. You should not have a registry option if youre unable to provide proper fixes to damaged items. So Im left with a damaged item and no solution, and you continue to waste more of my time.

  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/31/2024

  Hello,

  Thank you for reaching out. According to our records, an E-gift card was sent to you on October 29, 2024. If you have any questions or need further assistance, please dont hesitate to contact us at **************.

  Thank you,

  Anthropologie 

  Customer Answer

  Date: 11/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22441473
  
  I am rejecting this response because:

  This is definitely not true as I would be able to replace the order if Id like. Can someone actually look into this problem without these generic responses? This is unacceptable and I will continue to keep this complaint open.

  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/06/2024

  Hello,

  Thank you for reaching out. According to our records, an E-gift card was sent to you on October 29, 2024 and resent on November 6, 2004 to ************************** Please check your spam and junk folder for an email from ***************************** with the subject line Customer Support.

  If you have any questions or need further assistance, please dont hesitate to contact us at **************. Were here to help and ensure you receive your E-gift card.

  Sincerely,
  Anthropologie
  

  Customer Answer

  Date: 11/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22441473
  
  I am rejecting this response because:
  
  Once again, this item was purchased as a gift off my registry, so a refund would go to the gift giver and not me. No store credit options were available which makes no sense. 
  
  Regards,
  
  ******** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/14/2024

  Hello,

  Thank you for reaching out to us! We recognize your frustration and sincerely apologize. Our records indicate that a refund was released over to the gift purchaser in the amount of $95.26. We also have issued a gift card to your email in the same amount for the inconvenience of us. I have resent the gift card to the email on file, ***********************************. If you have any further concerns, feel free to reach out to us directly. 

  Thank you,

  Anthropologie

  
  

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a three necklace set for $80 from the Anthropologie website, and the clasp one of them broke the first time I wore the set. I then reached out to customer service, and they sent me a new set, BUT THE SAME THING HAPPENED! Unfortunately for me, the clasp on the second set didnt break until the second time I wore it, which happened to be outside of the 30 day return window. However, I reached out to customer service again on Friday, 10/11/24 and spoke with a male representative named ****** who confirmed that he had processed the refund, and that I should be receiving an email confirming this, and the refund within 5 business days. Since I did not hear anything, I sent a follow-up email and received the following reply: Hello *****, Thank you for reaching out! Unfortunately, there is a 30-day window for all non receipt claims. As the 30-day period has elapsed since the shipment date, we are unable to process a refund. I do apologize for the inconvenience this may have caused. Sincerely,********.I was specifically told I would receive a refund, and then told I would not. To me, this is a company being unscrupulous. Also, rather than acknowledging that there is a manufacturing defect with this product, and making the decision to do the right thing and disregard the return window, they just told me that I was out of luck. I would like them to honor the refund they promised. The order numbers below are for the original order, and the order for the replacement set.

  Business Response

  Date: 10/22/2024

  Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Were all aware of what happened in regard to the item not meeting your expectations and will take extra care in future. As an one-time courtesy, we will honor the refund of the damaged item. You will receive an email notification regarding the refund and please allow up to three business days for the credit to post back to your original form of payment. 

  Customer Answer

  Date: 10/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wedding gown on 9/24/24 for $700. The gown then went on an additional 50% off sale on 9/26/24, with the price being $350. I called my local Anthropologie and they told me the price would be able to be adjusted for a refund, and to contact customer service. I contacted customer service multiple times without any resolution, customer service only telling me they cant do it. I was told the conflict resolutions team would reach out to me; which they never did.

  Business Response

  Date: 10/20/2024

  A price adjustment has now been issued for the customer's gown. I apologize for this oversight. 

• Initial Complaint

  Date:10/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original purchase 9/20/24 Items shipped separately, including a skirt I wanted prior to 9/27. Said it would arrive by 9/25. Got a shipping notice. That shipping notice still says waiting for pickup as of this writing on 10/16/24. I filed a dispute and a replacement was sent. Before the replacement was sent I did not hear back in the allotted time frame from Anthro, so I opened a case with ******. I have no benefited financially from this and you can see the original skirt has still never shipped. Had it shipped and I had two show up, I would have sent the extra back. Now I am trying to order more items and my orders keep getting cancelled as if Im the bad guy. It certainly doesnt make me want to do business with them. I just want to know why something that was clearly not my fault is causing me to not be able to do business with them. I now had to have an item ordered by someone else in order for me to get it. Ill attach the order tracking number for the skirt not received so yall can see that the original one is indeed not in my hands. Im grateful for the replacement, but that doesnt help me going forward if I cant buy from you because of your screwup.

  Business Response

  Date: 11/07/2024

  There is currently a hold on the account because of the open dispute with pay pal.  We sent a replacement for the skirt {which means we transferred the funds from the original order to the replacement} we received a chargeback from pay pal.  So now you have the replacement skirt and we no longer have that payment. The dispute needs to be closed and a payment needs to be received for the skirt.

  Customer Answer

  Date: 11/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22433525
  
  I am rejecting this response because:

  This is inaccurate. I made a return of two other items that happened to total the same amount as the skirt. Please do the math on the full order. I have reviewed my statement and there is not a double credit. 
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/14/2024

  Hello,

   

  Thank you for reaching back out to us! We recognize your frustration and sincerely apologize. You are free to order within your account. The hold has been lifted off your account. Again, we sincerely apologize for the inconvenience. Have a good day!

   

  Thanks, 

  Anthropologie

  Customer Answer

  Date: 11/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cloud lamp online last November (2023) that was delivered in December or January 2024. I can't confirm because the website has been altered to make it look like I did not purchase the lamp, at least to the extent that they won't let me leave a review. The lamp was fine when it was delivered and worked as promised for nearly nine months. Then it went kaput even though I used the required bulbs and a surge protector. I have tried for weeks to get a replacement and get different responses every time I contact the company. The ones that I find most infuriating is that I was required to report the problem or return it in 30 days. It didn't quit working for nine months. Then just mail it back to us. It's over 5 feet tall and 2 feet in diameter; it also weighs at least **************************** $200 or more to get a shipping service to package it. I offered to drop it off to my local Anthropologie. No response. All I want is a replacement. I'll drop it off my broken lamp at my local Anthropologie. Or pack it in the box for the replacement. But Anthropologie needs to arrange for a pick up. I spent nearly $800 with taxes and shipping for a lamp that lasted 9 months. If Anthropologie is unwilling to replace defective items, they should say so up front.

  Business Response

  Date: 10/22/2024

  Thank you for reaching out to us. Were sorry to hear that your item became defective so soon after purchase. A replacement order has been processed and will shipped within 5 to 7 business days. Please feel free to use the box from the new item to return the defective lamp. Once its packed, just reply to the email that was sent from our customer service, and well arrange for a pickup. We appreciate your understanding and thank you for being a customer of ours. 

  Customer Answer

  Date: 10/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:10/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on August 24, 2024, order #AP32636190. The order consisted of 5 dresses. I returned 3 dress on August 30, 2024. The *** package (tracking number 1ZAG59369019507433) was received on September 5, 2024 by Anthropologie. As of today, October 8. 2024, I still have not received my refund in the amount of $468.93. I have made numerous phone calls, text messages, emails and now using social media to rectify this situation. I have all necessary information to back up my claims and will forward that if needed.

  Business Response

  Date: 10/15/2024

  Thank you for bringing this concern to our attention. Upon further review, it shows that a refund for all three items was processed today,10/15/24, in the amount of $474.88 back to your Paypal account. Please allow 1 - 3 business days for this credit to post. 

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22394927, and find that this resolution is satisfactory to me. After 6 weeks of emails, phone calls and text to receive the refund.
  
  
  
  Regards,
  
  
  
  Melissa Fisher
  
  
  

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that I returned a pair of bridal shoes that were missing stones and were no longer available for replacement. Anthropologie **************** apologized and told me that once they received my return, they would credit me to my Original Form of Payment, which would be back to my Bank Card used for the purchase. On September 4th I received confirmation that Anthropologie received my return and my refund was complete, and I would receive credit to my Original Form of Payment within 72 hours, and they once again confirmed that it would go back to my Bank Card used for the purchase. I did not receive a credit to my Bank Card, I received a Merchandise Credit. I called **************** once again and I told them that they were supposed to credit my Original Form of Payment which was my Bank Card I used for the purchase. They once again apologized and cancelled the Merchandise Credit and confirmed that it would be credited to my Bank Card I used for the purchase. Instead of crediting my Bank Card, Anthropologie then sent me a Gift Card. I once again called **************** and they apologized and cancelled the Gift Card. At this point, I asked to speak to a Supervisor. The Supervisor apologized and informed me that she personally made sure that it went to the ***************************** for correction and that I would be receiving a credit to my Bank Card within 72 hours. That was on September 12th. I have since contacted Anthropologie **************** 5 other times, by phone and chat, and they continue to tell me that I will receive a credit to my Bank Card within 72 hours. This is a disgrace, and it is a crime to take someones money. Anthropologie charged me $5.95 for my return, and I completed my part, they owe me $165.60. I want my money to be put back on my Bank Card right now as *******, Nandon, ***** ******* Ritty, LaCharity, Neha and their Supervisor have committed themselves to return. Thank you BBB for all your help in rectifying this matter.

  Business Response

  Date: 10/10/2024

  Thank you for taking the time to communicate your concerns about your experience. At this time, we are happy to assist with processing your refund via a bank transfer. We have reached out to you within a separate email to take those steps in resolving this issue. 

  Customer Answer

  Date: 10/10/2024

  For order number AP30810421, I will accept the bank transfer in the amount of $165.60 offered to my original credit union account used for my purchase, as long as my credit union accepts it and there are no fees associated with the transfer. Thank you.

  Customer Answer

  Date: 10/10/2024

  For order number AP30810421, I will accept the bank transfer in the amount of $165.60 offered to my original credit union account used for my purchase, as long as my credit union accepts it and there are no fees associated with the transfer. Thank you.

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  
  

  Customer Answer

  Date: 10/13/2024

  Please be advised that although I have accepted Anthropologies offer to refund me in the total amount of $165.60 via bank transfer, I still have not received my money. They have been in possession of the information they requested in order to process the transfer since 10/10/24. Please inform me as to when I will be receiving my refund money. Thank you for all your help in rectifying and expediting this matter. 

  Customer Answer

  Date: 10/22/2024

  I have finally received my refund and the issues have satisfactorily been resolved. Thank you BBB!