Business Profile

Clothing

Anthropologie

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

361 total complaints in the last 3 years.
147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order is delayed/ and no one at business is able to tell me tracking. State tracking link broken.Order specifically made because it stated item would be here in time if need. Order status on website still states 11/14.
Business Response
Date: 11/18/2024
Thank you for reaching out to us! We completely understand your frustration and sincerely apologize the tracking has not updated. It seems your package was lost in transit. We have issued a replacement order with no charge to yourself. The new order number is EP09828680. Keep a look out for a confirmation email very shortly and another email once the item ships. The dress will ship out on next day air. We hope this information brings you comfort. If you have any further concerns, feel free to reach out to us directly. Have a good day!
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was originally showing as delivered on 11/12/2024 but it was never delivered. The picture posted by the delivery company was not my house. I reached out to Anthropologie but was told that I had to wait 3 days to submit a claim even though the package was clearly not delivered to the correct address. I reached out to the delivery company who opened an investigation and marked the package as delivered again to my front door on 11/14/2025...this time no picture. I have a ring camera and this package was not delivered. I reached out again to Anthropologie who was not helpful. I would like a refund for the full purchase amount or the denim dress that I ordered.
Business Response
Date: 11/15/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. A full refund has been process out to you for the lost package. Please allow 1-3 business days for the refund to reflect within your account. Again, we sincerely apologize for the inconvenience. Have a good day!
Customer Answer
Date: 11/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ***********
Initial Complaint
Date:11/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned three items via mail purchased from Anthropologie. This return contained 3 dresses. I created online return and mailed them in promptly with the label skew provided by anthopologie at ups.Tracking shows delivered back at warehouse and team only refunded me for ONE of the THREE dresses. Now they are conducting an investigation. Most ridiculous return process I have ever experienced
Business Response
Date: 11/14/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. We have released the remaining refund for the remaining 2 returns. Please allow 1-3 business days for the refund to reflect within your account. Again, we sincerely apologize for the inconvenience. Have a good day!
Customer Answer
Date: 11/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two shirts of the same size for me and a friend. They sent the wrong size for one of them -(L instead of xs). I immediately called and they said they would send me a Label to return the one and a new one would be sent out within 72 hours that was the correct size. Never happened. Called and chatted back with them numerous times. Kept saying it would be sent out in 72 hours. Called again and asked for a supervisor who supposedly immediately sent next day air the correct shirt. But it never came and I am not even sure it is a valid order #. Tracking # appears to not be valid. Finally took the incorrect shirt back to the store and they said the correct one should now definitely be sent since I turned in the incorrect one. Nothing. I told them if I couldn't have both shirts I did not want them. It is now past the 30'days and I would like to get a refund for both shirts. I bought them with a gift card and I am out that money now. Apparently this type of service is now a trend at Anthropologie based on other reviews I am seeing. Have always loved this store- do t think I will be shopping here ever again..
Business Response
Date: 11/14/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. A refund has been released for both of the items. Please allow 24 business hours for the e-gift cards to be sent to your email. We hope all is well. Have a good day!
Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a fruit bowl from Anthropologie and I received the completely wrong item (a blanket). When I asked for the item to be replaced, they said they could not replace it as it was sold out. Then, I asked for a refund. They said that for a refund I had to return the wrong item. I said that I'm not obligated to return the wrong item as it was their mistake. I was refunded, but couple months later, I got an email that said they attempted to re-charge me for the item as I didn't return it but my payment information is not updated and that I will be blocked from shopping there until I pay for the item I wrongly received.
Business Response
Date: 11/13/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. I have cancelled the chargeback order, GP00081639. You no longer are required to make a payment for the incorrect item received nor an return. If you have any further concerns, please feel free to reach out to us directly.
Initial Complaint
Date:11/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10th, I placed an order of 2 pairs of earrings on **********************. I received an order confirmation and the charge has gone on my credit card.Over 2 days later, I received an email saying due to an issue, my order was canceled. And that they couldn't get in touch with me via email prior to the cancelation. (An absolute lie!)I just spoke with customer service, who were absolutely appalling and refused to help me. They said I can put the order through again- even though the items are no longer available!!! The charge is still on my credit card, and I want the items delivered as per my confirmation email. The management response was the worst service I have ever received. Telling me it was a billing issue and the order was canceled by the system. No offer to help whatsoever.
Business Response
Date: 11/13/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. Upon looking into your order, we can confirm that the order was cancelled. A pending authorization was placed on the account at the time of purchase. The pending authorization will be removed within 1-3 business days. Again, we sincerely apologize for the inconvenience. If you have any further concerns, feel free to reach out to us directly.
Customer Answer
Date: 11/15/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22549343

I am rejecting this response because:
Anthropologie have not even addressed my issue!! I had a confirmed order with a charge on my credit card and all they have had to respond with is that their system canceled the order and too bad. Not only did I waste hours finding the items ordered- but they are no longer available online and the business' responses via online chat have been completely dismissive and rude. No attempt to reinstate the order or provide an actual reason as to why they canceled my order. I still have not received a refund of the $68 charge, 5 days later. **************** is non existent.

Regards,

****** ********

Business Response
Date: 11/18/2024
Thank you for reaching back out to us! We completely understand your frustration and sincerely apologize that the items are now out of stock. We, unfortunately, can not reinstate the order as it was cancelled on 11/12/2024. As previously stated, a pending authorization was placed on your account at time of purchase. The pending authorization should have fallen off your account within 1-3 business days. Keep in mind! You will not see a refund as we do not post the charge until the item ships. We sincerely apologize again for the inconvenience.
Customer Answer
Date: 11/21/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22549343

I am rejecting this response because:
Anthropologie could not care less about my complaint. Their customer service is non existent and are acting like it's not their fault their "system" canceled my order without reason. I will never support Anthropologie again.

Regards,

****** ********

Business Response
Date: 11/25/2024
Thank you for reaching out to us! We understand your frustration and sincerely apologize. Please give our *************************** a call at ************** to discuss further reasoning on why your order was cancelled. Again, we sincerely apologize.
Customer Answer
Date: 11/29/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22549343

I am rejecting this response because:
Again, no attempt to rectify the issue was ever made by Anthropologie.

Regards,

****** ********

Business Response
Date: 12/04/2024
Thank you for reaching out to us! We have sent an email to you directly regarding the issue at hand. We sincerely apologize for the inconvenience. Have a good day!
Initial Complaint
Date:11/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a large order on October 15 which included several pieces of dinnerware. When I received my order, one of the items - Old Havana Dinner Plates, Set of 4 - was damaged. The second plate was shattered; I did not check the other plates to avoid possibly damaging the plate any further. I reached out to Anthropologie's customer service email on Friday, October 25 with guidance on receiving a replacement item and sending back the damaged item. I was told the order was placed for the replacement item and I would receive instructions on sending back the damaged item. On October 29, I still did not receive guidance and reached out again. They have since told me they are behind and I will receive info. As of today, November 11, I still have no info on my replacement item and how to send back the damaged item. Over 2 weeks is incredibly unreasonable to provide a replacement for a damaged item that is not usable. The order total was $992.64. However, the value of the damaged item is $72.00. If I cannot receive a replacement for my damaged item, I need to be compensated ASAP.
Business Response
Date: 11/12/2024
Thank you for reaching out to us! We are sorry to hear that you received the Old Havana Dinner Plates damaged. We have replace your dinner plates to ship out on next day air without the expectation of returning the defective set. The new order number is EP09811059. A confirmation email will be sent via another email.
Initial Complaint
Date:11/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original Transaction Date 08/11/2024 Unauthorized Charge Date: 11/11/2024 I ordered 3 items on 8/11. I item arrived on 8/13, however the other two items did not arrive.I received two items I did not order. After several phone calls, 1 item did arrive but the other never did. I was eventually refunded. Today on 11/11 I received an email "Charge Notification" that I was charged $61.74 "After our previous discussion, we have moved forward with charging the below amount to the method of payment." - I was not in contact with the company on 11/11 or anytime near that date - I did not authorize them to charge my card, nor did I have the card saved to my Anothropologie account.- After ********************************************************************************** 72 business hours, however I have yet to receive email confirmation of the same. I asked to have my card information removed from their systems,- they claim they do not have my card details saved. I do not believe this is true- as they charged my card today.
Business Response
Date: 11/12/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. We have released the refund for the chargeback order. Please allow 1-3 business days for the refund to reflect back to your original payment. Again, we sincerely apologize for the inconvenience. Have a good day!
Customer Answer
Date: 11/12/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22541173

I am rejecting this response because:
I requested my credit card details be removed from their systems. They changed my card without card present or online authorization, so card must be saved in their systems.

Regards,

******** ********

Business Response
Date: 11/14/2024
Thank you again for reaching back out to us! There is no saved payment methods within your account. Money will no longer be taken out of your account. Again, we sincerely apologize for the inconvenience. Have a great rest of your day!
Initial Complaint
Date:11/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been 14 days since I dropped off my return with Anthropology, and 11 days since it was received at their warehouse, yet it still hasnt been processed. **************** repeatedly misled me about the processing timeline, and despite multiple attempts to get assistance, no one was able to help. I strongly advise against purchasing from them unless youre absolutely certain you wont need to make a return.
Business Response
Date: 11/12/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. After looking into the order, we are able confirm the refund of $432.75 was issued to your original form of payment. Please allow 1-3 business days for the refund to reflect in your account. Have a good day!
Customer Answer
Date: 11/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** Benevenutti
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for two items. One of the items was not what I had ordered. 9/16 I chatted online with someone explaining this. I was told it would take 72 hours to look into it. After 72 hours still nothing. Called 9/19 and was told they needed more time. On 9/21 I called AGAIN and I said I'd like a refund. They said they could still send me the item. When I got the package on 9/26 the same incorrect item was sent. Someone must have placed these items in the wrong packaging. So each time the item was ordered I got the same incorrect item. I've chatted several times on the website and called at least 5 times. Each time asking for a return label for the incorrect item so I could send them back. I was assured on 9/26 that I would get a refund I think within a week. After a week with no refund I got fed up and reached out to ****** to see if they could get any response out of them. They've conveniently forgot to refund me in the past so I wasn't going to waste time again. I got the money back which was only $12ish. I try to order an item this week and they've placed a block on any orders. I asked online why, they didn't know and said someone would call. Again no call just an email saying I had to reverse the dispute which isn't possible as ****** has since closed it. I called a supervisor and was told that I'd have to release the money back to them even though I never received the item which seems bonkers to me. At that time I had no idea I couldn't reverse the dispute. Never done this before. Most companies are pretty good with apologizing for their mistakes and making it right. Just be careful if you order from them. It's super hard to get them to take accountability and to call you back. I have never received a call back. I tried to respond to the email but haven't gotten anything back either. It's just impossible to get any help.Took 1.5 months to get a return label to send the incorrect items back. That's about all I can do. Cant pay for something I never got.
Business Response
Date: 11/13/2024
Thank you for reaching out to us! We recognize your frustration and sincerely apologize. After reviewing your account, we can confirm the hold was removed on Oct. 4th. We also refunded you for the incorrect item you've received without the expectation of returning the item. Please allow 1-3 business days for the refund of $12.78 to reflect back to your original form of payment. If you have any further concern, feel free to reach out to us directly.
Customer Answer
Date: 11/13/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22519644

I am rejecting this response because: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22519644

I am rejecting this response because: I'm not exactly rejecting the response so much as clarifying that I don't need another refund. As stated in the original note I already got refunded by ******. So please don't refund me again because I'll have to call you all again and I just don't have the time to sit on the phone for another 30 mins. My issue is that the hold on my account was definitely on it well past Oct 4th. See attachments for proof as I tried to order an item on 11/1 and it was immediately canceled and I received the attached email stating I would have to pay the money before my account would be released or close the dispute which as stated I couldn't do as ****** had already approved it and closed it. It was never communicated to me that I should keep the wrong items I was sent so I just assumed that was part of the reason my account was placed on hold. At any rate I don't have a purpose for them as they weren't anything I needed so I sent them back last week. I'm not sure my account can actually be used as the information I'm getting here is way different than what I got calling in and in email. Is there someone I can speak to or anything I can reference if I have issues in the future? If I decide to shop with you again?

Regards,

***** ********

Business Response
Date: 11/14/2024
Thank you for reaching back out to us! There will not be a hold on the account by us refunding the $12.78. You are free to order within your account. If you have any other issues regarding your account in the future, I may recommend reaching out to our *************************** @**************. Again, we sincerely apologize for the inconvenience. Have a good day!
Customer Answer
Date: 11/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Anthropologie is NOT a BBB Accredited Business.