Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anthropologie

  5000 S Broad St Phila, PA 19112-1402

• 

  Anthropologie

  37 N Lexington Ave Asheville, NC 28801

• 

  Anthropologie

  4151 Main at North Hills # 115 Raleigh, NC 27609

• 

  Anthropologie

  2905 E Skyline Dr Ste 203 Tucson, AZ 85718-3092

• 

  Anthropologie

  4400 Sharon Rd # P-02 Charlotte, NC 28211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my return delivery arrived back at their warehouse on aug 16. it is now sep 5th and i STILL HAVE NOT RECEIVED MY REFUND. i reached out to their customer service and they responded and said i would have my refund in 72 hours (as of aug 18). i still received nothing. i emailed three more times and ZERO RESPONSE (how unprofessional is their customer service?!). i then called and the person said i would be receiving my refund and not to worry. IT HAS BEEN AT LEAST ALMOST A WEEK SINCE THAT CALL! i will dispute with my bank if they do not refund me the ****** by next week!

  Business Response

  Date: 09/09/2024

  Hi,

  We are happy to help.  However we are needing the order #.  I have also sent you an email requesting this information.

   

  ********;

  Customer Answer

  Date: 09/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order through the Anthropologie App. Order was shipped in three boxes through 3 different carriers. When I received my package from *** it contained items I never ordered (camo purse and body spray). The order was supposed to contain glass c***, a mug and oven mitt. I contacted Anthropologie and they re-sent the correct items. They asked me to return the incorrect items and I agreed. I explained that I am unable to walk/drive due to an injury and cannot get to a *** so I would need a *** pick up to my home. They agreed and then said that I was denied a *** pick up and if I didnt return the items they would charge me. Again, I placed a $200+ order and received a purse and body spray worth $30. I said that they couldnt charge me for items I never ordered and agreed to return. After two weeks they claim that they scheduled an *** pick up where I was to set the package outside and the *** agent would arrive with the label. The *** agent assured me this is not the case and will not take the package. The company has still not picked up the package and is still threatening to charge me. They are discriminating against me for my injury/disability and have been extremely rude when Im just trying to help them get their merchandise back.

  Business Response

  Date: 09/20/2024

  We have confirmed that the package has been picked up and returned to our warehouse. Customer account is notated. 

• Initial Complaint

  Date:09/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order at **************** November of 2023. This order contained two identical bags, along with some other items. I only received 1 of the 2 bags. I reached out to Urban to alert them, they offered me a refund. Flash forward, I attempted to place an order at Free People early in 2024, and it was cancelled immediately. I was notified that I was no longer able to purchase from FP, Urban, or Anthropology because according to their records I hadnt returned a damaged item I received in November. Apparently the customer care *** who helped me said that the item was damaged and that Id be sending it back, but I never received it so I have nothing to send back. After explaining this to the customer service *** earlier this year, they unfroze my account. Flash forward to today, my account is barred again for the same issue due to the same order back in November. I cant get an answer or help from anyone on the customer care team. I have a gift card Im attempting to use and every order I try to place is cancelled. Looking to escalate this because I have been dealing with this team for weeks with no avail.

  Business Response

  Date: 09/19/2024

  Hello *****,

  **** you for getting in touch regarding the restriction on your account. After thoughtful consideration, we've lifted the restriction for all ********** brands, including Urban Outfitters, Anthropologie, Free People, and Terrain. 
   
  While we're unable to reinstate a cancelled order, we invite you to place a new order on our website. Should you have used a promotional discount on your cancelled order, please don't hesitate to reach out to our customer service team. Kindly reference your order number, and we'll be more than happy to assist you. 
   
  We sincerely apologize for any inconvenience this situation may have caused, and we appreciate your understanding. 
   
  Warm regards, 
  *******************

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online from Anthropologie.com on 3/29/24. Order Number AN15573188. I returned the items by mail and according to the tracking number it was delivered back to them on 4/4/24. The total of the merchandise returned was $87.33. I never received my refund. I called them twice and was told they cannot issue me a refund because they cant verify with the warehouse that the items were received. I told them the tracking shows it was received by them and they just told me that they cant give me a refund Unless they can verify with the warehouse. If the item was lost in their warehouse, I shouldnt have to take the loss for their error.

  Business Response

  Date: 09/03/2024

  We are sorry to hear you had issues with your return. We have processed a refund of $81.38 back to the original form of payments. You will receive an email confirmation with full details momentarily. 

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the mini ******* bag and the inside tag is sewn directly through the leather and it's clearly visible on the outside. I filed a request with Anthropologie on 8/21 which said I would hear from someone within 72 hours. I never heard from anyone and have sent 3 emails with no response and also submitted a review on their website hoping to get a response. My original request was a replacement but given they don't respond, I would just like my money back at this point.

  Customer Answer

  Date: 09/05/2024

  Hello- I wanted to advise that Anthropologie has still not contacted me however they did send a replacement therefore this can be closed out as resolved. Thanks!

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item over a month ago - order AP31872708. I have been following up for three weeks on my refund just to be told every time this is in progress and to wait 72 hours with no refund being issued. The item was marked as accepted by their warehouse and their customer service has been unwilling to actually do anything to determine why I have not been refunded.

  Business Response

  Date: 08/28/2024

  Hi *******,

  I apologize for the delay, i have processed that refund for you today.  It may take 2-3 business days to process back to your original method of payment.

  Customer Answer

  Date: 08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 rugs on July 14th through the mail. I was told I would be refunded for the items (over $800) within 1-2 weeks. The rugs were delivered back on July 27th. I have tracking for both items.Over the past month, I have emailed Anthropologie asking for the return status over 20 times asking when I will be refunded. I have received many responses saying they received the items, and I will receive my refund in ***** hours. I keep receiving the same message and still haven't received the refund. It has been very, very frustrating.

  Business Response

  Date: 08/29/2024

  Thank you for contacting us. We are showing that refunds were processed for 3 rugs on 8/27 & 8/28 in the amounts of $1077.16 & $509.52 respectively. Please allow 1 to 3 business days for the credits to appear on your banking statement. We have also provided an invoice to the email address associated with the order. We apologize for any inconveniences. Thank you for shopping with us. 

  Customer Answer

  Date: 09/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22201284
  
  I am rejecting this response because:
  

  I have received a refund for ONE of the rugs, thank you! (Refund = $500)

  The refund for the other rug has still not been processed and I have not received email confirmation of the refund, either.
  
  Regards,
  
  ***********************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/03/2024

  Thank you for your response! Please provide this transaction number to your bank for reference - RE_3PA05FFDHHUDR2K21L2YIJEL_IV as we have issued the refund on our end. We apologize for any inconveniences. Thank you!

  Customer Answer

  Date: 09/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22201284
  
  I am rejecting this response because:
  

  Yes, I did receive one of the credits for $509 for one of the rugs I returned. However, I returned two rugs. I stil have not received the second credit.
  
  Regards,
  
  ***********************************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 10/01/2024

  I had an open dispute with Anthropologie regarding two returned rugs. You asked to see a copy of my bank statement - it is attached. You can see I received credit for one of the rugs on 8/28/24. I never received credit for the second rug nor did I receive an email from them confirming the credit (I did receive an email with credit for the one rug, though).
  

  
  

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had at least fifteen interactions with this company's customer service department regarding issues with an order. On 7/4/2024, I ordered three light switch plate covers. The items I received were incorrect. I spoke with customer service both on the phone and via the company's online chat service. It took days to get this resolved and to get the correct items sent. I essentially had to reorder them and wait days for a price adjustment. When I received the correct items, one was completely missing and the other two items were damaged. Again, it took days of speaking on the phone and via chat to get the missing item sent. In the interim, I was told by at least five different customer service representatives that I'd be receiving replacement items for those that were damaged. Obviously, I never received them. Three or four other customer service representatives told me that I would be receiving a refund instead. Once again, that did not happen. I have screenshots off all conversations. It is now August 24th, nearly two months after my initial order, and I have not received a refund OR a replacement. This is fraudulent. I filed a dispute with my bank but it has not been resolved yet.

  Business Response

  Date: 08/29/2024

  Order: EP09453003
  Shipped on 7/18 (1 wiggle switch plate to replace the missing item from AP31889866)
  Customer was asked to provide pictures of the two damaged item(s) via email on 7/30 and again on 8/2. We havent shipped replacements or issued refund due to not receiving pictures as requested. However, as a courtesy, I've just now issued a refund for the 2 damaged items. I've also sent an order invoice for all 3 orders.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple items and returned two of the items within the return window. They were both in the same return package. I received a refund for one of the items and not the other. *** followed up several times and each time they told me it would be refunded and I would receive an email. They even told me it would be expedited and I would receive an email yesterday of which I did not. Its been weeks and its called stealing when you keep an item that I paid for. Refund immediately!

  Business Response

  Date: 09/09/2024

  We have fully refunded the two items you returned. On August 14, 2024 you were refunded $39.27 for the pink tee and on August 26, 2024 you were refunded $27.31 for the black bead necklace. Your total refund comes to $66.58. 

• Initial Complaint

  Date:08/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a walk behind trimmer 05/30/2024 but never received it. No one at this company ever replies back..

  Business Response

  Date: 08/29/2024

  Thank you for taking the time to communicate your concerns about your experience. We're so sorry that you're having trouble, and we'd like to help. Please advise us of an online order number, and we'll look into this further.