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Business Profile

Clothing

Anthropologie

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anthropologie has 5 locations, listed below.

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    Customer Complaints Summary

    • 361 total complaints in the last 3 years.
    • 147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a side table and decided to return it in mid-Oct 24. **************** sent *** to my home and they shipped it back to themselves. They did not issue a refund. I requested my refund on Nov 1 and they confirmed receipt of the item in the warehouse and said Id see the money back in 1-2 weeks. Six weeks later still no refund so I requested it again. They said to give them 72 hours and the refund would be completed. It has been two more weeks and still no refund to my credit card (the one used for purchase), although the online transaction history reads that a refund was issued.I want my money back. Now.

      Business Response

      Date: 12/30/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. A refund was processed back to you in a form of a electronic gift card on 12/23/24 to your email as returned outside of the 30 day window. If you have any further concerns, feel free to reach out to us directly. 

    • Initial Complaint

      Date:12/25/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased curtains in two orders (AP35545431 and AP35328670) at a full price of $88.00 per item and bought 8. On December 24th, the curtains were on sale for $59.99. I contacted the company for a price adjustment as their policy allows for an adjustment within 14 days. The chat was disconnected. I contacted the company again today and was told that they could not apply a price adjustment on items unless I buy them full price and do not do adjustments based on discounts applied at checkout. I was not seeking an adjustment based on the price at checkout and I did in fact purchase the items at full price but the representative would not process a price adjustment. Again, on 12/24/2024, the price of the item was reduced before any discounts or promo codes based on a site wide sale. I would like a price adjustment per the policy.

      Business Response

      Date: 12/26/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. We honored a price adjustment of $59.99 per curtains to your orders, AP35328670 & AP35545431. Please allow 1-3 business days for the refund to reflect within your account. If you have any further concerns, feel free to reach out to us directly. 

      Customer Answer

      Date: 12/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:12/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order AP35458550 in plenty of time for delivery by Christmas. The order was out for delivery starting in the morning on the 22nd. Then I contacted Lasership and asked why it had not been delivered yet when it was 9pm. Only then was the shipping updated to pending. Now there is no update, there is nothing out for delivery and I do not understand where this package is. I am truly disappointed that this company would still be using Lasership because they are notoriously awful. I cannot get through to a human being at customer service either at ******************. I tried calling; nothing. Texting is a bot and no one answers emails. I don't know what happened to this company but the prices went up and all service has gone way down. I expect to be contacted by EMAIL since your company is so unavailable, you will use the method of communication that is most convenient for me. You will: provide a detailed update on the delivery; provide restitution/refund for this poor customer service and late arrival of package.

      Business Response

      Date: 12/24/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Upon looking into your tracking, the Lasership website states "We need Address Verification or Delivery Instructions to complete your delivery and avoid a return. Please contact us." Please chat in on the Lasership website with the appropriate information needed to have the package deliver to the address on file. If you have any further concerns, feel free to reach out to us directly. 

      Customer Answer

      Date: 12/24/2024


       Complaint: 22723568

      I am rejecting this response because: I have tried multiple times to contact Lasership, as I already stated in this original complaint. There is ZERO response. This response is woefully insufficient as well and I will be escalating this complaint for this **** poor response from Anthropologie and non-response from Lasership. 


      Regards,

      ****** *****








      Business Response

      Date: 12/26/2024

      Thank you for responding back to us! A refund has been processed to your original form of payment on Today, 12/26/24. Please allow 1-3 business days for the refund to reflect within your account. We sincerely apologize for the inconvenience caused. If you have any further concerns, feel free to reach out to us directly. 

    • Initial Complaint

      Date:12/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned two items to the company in late October. They acknowledged items were received on 11/12. They say they are behind in processing refunds but its been over 8 weeks since I shipped return.

      Business Response

      Date: 12/24/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. A full refund was processed out to your original form of payment on 12/23. Please allow 1-3 business days for the refund to reflect within your account. If you have any further concerns, feel free to reach out to us directly. 

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date Ordered Dec 15, 2024 Amount paid: $227.97 I have been trying to get in contact with this company in many different forms since they refuse to answer the phones, reply back to my text via their texting chat, and the chat system saying they have no one available, so I also have not received a email back. I ordered a dress and when it arrived it was in a open box with the dress exposed and the dress is MISSING the straps it's supposed to come with. The photo shows the straps and my dress is missing them. The clasp on the back is also torn. For paying as much as I did for a dress, for it to come without it's straps and clasp torn, is absolutely unacceptable. The fact this company literally refuses to respond to any form of customer service support they aim they even have (which clearly they don't)... Tells me enough about never ordering anything from this company again. The item arrived in a busted open box with my dress exposed to the elements and THE STRAPS missing. The dress literally has the holders built into the dress that the straps clearly can be put on.

      Business Response

      Date: 12/24/2024

      Thank you for reaching out to us! We understand your frustration and sincerely apologize. After reviewing the order provided, we see that a 50% partial refund was issue back to you on Today, 12/24 as requested. Please allow 1-3 business days for the refund to reflect within your account. If you have any further concerns, feel free to reach out to us directly. 

      Customer Answer

      Date: 12/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** **********

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase at Anthropologie in *********, **, on 11/24 and returned it on 12/2. The return amount was $161.19. I have a receipt and expected the credit to show on my bank card within the next couple of days. When it didn't show on my account, I call my bank and they had not received notification of any credit. I called and spoke with *** on 12/17 and she told me to expect the credit to show on 12/18, she checked their back office and she could see the return. Still, no credit on my account. I called on 12/19 and spoke with ********. She said she had to do some research and she would call me back. She hasn't. As on 12/20 at 10 am, the credit has still not been issued to my account. I have spoken to my bank and they do not have any credit from Anthropologie. I am frustrated and a bit surprised that I would have this issue with a company that I consider to be a reputable company. I have made returns to them before without this kind of issue. I also have never filed a BBB complaint. But, at this point, I don't see any other option. I would appreciate any help you can provide. Thank you.The details in the next field are the details that Anthropologie has asked me when I called.

      Business Response

      Date: 12/24/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry. We have forward this information over to the appropriate store. Please allow 1-3 business days for a response regarding your refund. Have a good day!

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order ORDER NUMBER: AN18801720 and it was delivered to the wrong address or door. I never received my package. *** had reported it lost. I asked Anthropologie multiple times for a few days to issue a refund and they have not. They ask I wait 72 hours for them to submit a request and wont issue a refund. I keep getting told to wait 72 hours each day.

      Business Response

      Date: 12/20/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry. A refund has been processed to your original form of payment. Please allow 1-3 business days for the refund to reflect within your account. Have a good day!

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November I purchased several plates from Anthropologies 12 days of Christmas line. They are all hand painted so each is unique. I wanted to select which ones I wanted to keep so I ordered several to pick the perfect set. I decided to return them because I was not happy with any of them. My order arrived in multiple shipments so I was not able to return them with the one shipping label they provided if I didnt find a larger box. I purchased a larger box from ********** and carefully packaged all the plates and mailed them back. According to the tracking number of the shipping label they provided they received my return on November 25th. I kept waiting to be refunded but it never happened. I reached out by email and they never responded. I reach out by text and the agent said they would have someone help me. Time goes my with no word and then I get a refund but not for my full order. Only a few plates even though all the plates were in the box that I shipped back. They still charged me for 6 of them that I no longer have. I feel they are stealing from a loyal customer. They have not once contacted me to explain why I was not refunded the full amount. I have emailed repeatedly. I have been ghosted by several agents who promised they will look into the issue and never do. Im so disappointed mainly because I shop regularly with Anthropologie, usually spending hundreds every month.

      Business Response

      Date: 12/19/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry. A refund of $136.36 was processed back to your original form of payment on 12/16/24. The remaining $81.82 was processed on Today, 12/19/24. Please allow 1-3 business days for the refund to reflect within your account. We hope this information is helpful. For further assistance, feel free to reach out to us directly. 

      Customer Answer

      Date: 12/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23/23, I placed an order with Free People. When I received that order, one of the items I ordered (a top) was missing. I called customer support and was told they would send the correct item. They never created the new order, so I called back and still the order was not created, so I had the top was refunded. A month later my card was charged from Free People for the top that I never received. Since my order was never fulfilled, I disputed the charge with my credit card company and was refunded. Because of this, I have been banned from ordering from all companies associated with Free People, which includes Anthropologie. I have attempted to contact Anthropologie through their texting customer service and they completely ignore my question and are generally unhelpful. I'd like the ban to be removed so I may order from Anthropologie. It's a ridiculous policy and I found many complaints online of similar issues with this company.

      Business Response

      Date: 12/18/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry. We have sent an email to you directly on ways the issue can be resolve. We're looking forward to your response. Have a good day!

      Customer Answer

      Date: 12/18/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22701368

      I am rejecting this response because:

      I haven't received an email from the company as they claimed. I checked my email and my spam folder. 

      Regards,

      **** *******








      Business Response

      Date: 12/19/2024

      Thank you for reaching back out to us! We're sorry to hear you did not receive our email. Another one has been sent to your email, *********************** Have a good day! 

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered plates that I thought were glass. They were plastic. I returned the items. Items were received on December 2nd. I did an email and two text chats inquiring on the refund and status. The first said he would escalate and I would hear in 3 days. Its been a week. I did another chat yesterday, started they would escalate and I would receive in 24 hours. Still nothing. This is unacceptable when policy states within 3 days.

      Business Response

      Date: 12/17/2024

      Thank you for reaching out to us! We have reviewed your recent inquiry. A refund was processed in the amount of $152.56. Please allow 1-3 business days for the refund to reflect within your account. We sincerely apologize for the inconvenience. Have a good day! 

      Customer Answer

      Date: 12/18/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22699359

      I am rejecting this response because: its the wrong amount. Please refund what is due. Thank you 


      Regards,

      **** *******








      Business Response

      Date: 12/18/2024

      Thank you for responding back to us! The $2.96 return fee has been refunded. Please allow 1-3 business days for the refund to reflect back into your account. Have a good day!

      Customer Answer

      Date: 12/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *******

    Anthropologie is NOT a BBB Accredited Business.

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