Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anthropologie

  5000 S Broad St Phila, PA 19112-1402

• 

  Anthropologie

  2905 E Skyline Dr Ste 203 Tucson, AZ 85718-3092

• 

  Anthropologie

  4400 Sharon Rd # P-02 Charlotte, NC 28211

• 

  Anthropologie

  37 N Lexington Ave Asheville, NC 28801

• 

  Anthropologie

  4151 Main at North Hills # 115 Raleigh, NC 27609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #AP31258070 Returned item on 10/7/2024 item returned to Anthropologie was Maxi Somerset Dress received in their warehouse on 10/10/2024 at 9:40 am by ****

  Business Response

  Date: 12/11/2024

  Thank you for reaching out to us! We understand your frustration and truly apologize. A refund of $219.57 was processed out to your email in a form of a electronic gift card. This is due to the item being returned outside of the 30 day window. We have resent the gift card to your email, ****************************. We hope this information is helpful. Have a good day! 
  

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****** ******
  
  

  Customer Answer

  Date: 12/29/2024

  A e-gift card was issued for the return however there is no funds on it. When customer service was contacted they informed me that there was a financial error on their end. And would be issued within 72 hours.

  Business Response

  Date: 12/31/2024

  Thank you for responding back to us! An email has been sent directly to you from our company. Please respond back with the necessary information so we can process the refund back to your bank instead. Have a good day! 

  Customer Answer

  Date: 01/02/2025

  The Urban Outfitters (Anthropologie) did contact me, I have responded back to their email with the requested information. However, I have not received any further response from them.

  Customer Answer

  Date: 01/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22629966
  
  I am rejecting this response because:
  I am still awaiting an email with a link to submit refund request as stated in their email. 
  
  Regards,
  
  ******** ****** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/08/2025

  Thank you for responding back! We responded back to your email on 1/6/25 with the appropriate information. If you have any further concerns, please feel free to reach back out to us directly. 

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting customer service repeatedly, but there is no one that helps. I had two orders that were due credits. I received emails stating credits coming but one was never received and the other one I was shorted the credit amount. - Order AP34031652 - was supposed to be credited on 11/21/2024 and I never got it. I spoke to someone via chat a few days later and was told that they were too busy to credit me and I should receive the credit within 72 hours. Still have not received it. I chatted with someone today again that didn't read the notes to notice the issue and said I was credited on 11/21/24. BAD BUSINESS!!! I am due $119.88 for this credit.- Order AP34077835 - was returned. A credit for $166.86 was supposed to be given. I was credited $160.35. The same agent that told me that they were too busy to credit me said he was putting in a claim for a remaining $6.51 I was shorted. Also haven't heard back on this.A total of $126.39 is due to me *****The lack of customer service for this company is ASTONISHING!!!

  Business Response

  Date: 12/05/2024

  Thank you for reaching out to us! We are sorry to hear you are experiencing troubles with your refunds. On order AP34077835, we process two refunds out to you for your items, $83.43 on 12/01 and $83.43 on 12/03. Please allow 1-3 business days for the refunds to reflect within your account. The refund you are seeing of $160.35 is from the order AP34031652. We hope this message brings you comfort. We sincerely apologize for the inconvenience. 

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and paid for an order containing three items. When I received my package, it contained two of the items that I had ordered and paid for and a third item I had not ordered and do not want. I contacted Anthropologie immediately and they responded and said that I needed to return the item within 30 days or I would be charged for it. I contacted them and explained that this was their error and that while I would be happy to return it, I wanted a refund for the item that I did not receive and that I was not sure I would be able to return it within a month and that I did not feel this was acceptable given that the item was sent to me in their error. My son has serious health problems as does my father and I have a lot of demands on my time at the moment. I just received another communication from them saying that if I do not return it soon, I will be charged. I tried reaching out via their chat function and was told I should come into a store to return the item. This is unacceptable. It was their error that the item was sent. I refuse to pay for something I didn't buy or spend my time during an incredibly busy time of year waiting at the post office or at their store to return something I didn't order. I am asking them to stop contacting me and not charge me for the item sent in error.

  Business Response

  Date: 12/03/2024

  Thank you for reaching out to us! We understand your frustration and sincerely apologize. We have notated on your order, AP34010825 that you will not be returning the incorrect item received for the Sanctuary The Perfect Tee. We sincerely apologize for the inconvenience. Have a good day! 

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a blazer and a pair of shoes and paid for rushed delivery - only the shoes came. Called Anthropologie and they said the blazer was out of stock so the warehouse didnt ship it and that their warehouse doesnt communicate when an order cant be fulfilled so the only way to solve is through customer feedback.They stated they will refund me the blazer since I they never shipped it.I never received a confirmation email so I called back and they stated they never completed the claim so they would complete claim while I waited and then Id see an email and a credit within 24 hours.Two days later, nothing. Called again and they stated they knew what happened and would fix and again, Id receive a credit and email in 24 hours. Its been over a week and Ive received no email confirmation or credit - called again and nothing happens.They have my order payment for an item that was out of stock and never alerted me or refunded.

  Business Response

  Date: 12/05/2024

  Thank you for reaching out to us! We have reviewed your recent inquiry. A refund of $70.59 was processed out to you on November 30th for the missing Avec Les Filles Mixed Plaid Blazer. A order invoice was sent to your email to provide a breakdown/confirmation of your charges and refunds. We sincerely apologize for the inconvenience caused. Have a good day!

• Initial Complaint

  Date:11/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number AP33551256 Date Ordered Oct 14, 2024 Order Total $3,317.24 2x Spindle Nightstand Item Status: Delivered 10/18/24 Style # ******** Color: MIDNIGHT Size One Size Spindle Six-Drawer Dresser Item Status: Delivered 11/2/24 Style # ******** Color: MIDNIGHT Size One Size One nightstand is completely missing all of the hardware and the drawer is completely malfunctioning. Does not close. Videos have been sent to an Anthropologie Furniture Supervisor, Jazzmen, **************** *************. This supervisor reached out after I requested to speak to one after my emails were not resolved by regular customer service.The dresser is also missing hardware, the screws are all stripped and the other pieces of hardware (Key holes) are falling out. I have attempted to resolve this several times and it has been unsuccessful. They refunded my shipping. I have brand new furniture that looks ridiculous because it is missing all the hardware ad it does not function properly.

  Business Response

  Date: 12/05/2024

  Thank you for reaching out to us! We understand you are experiencing trouble ordering within our website. A email has been sent over to you directly from us in regards on how to resolve the issue you are facing. If you have any further concerns, please feel free to contact us directly. Have a good day! 

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My online orders keep getting cancelled by Anthropologie. Order include: AP34731329, AP34724958, AP34719805, AP34714067.Customer service is unable to provide an answer or a resolution.

  Business Response

  Date: 12/05/2024

  Thank you for reaching out to us! We understand you are experiencing trouble ordering within our website. A email has been sent over to you directly from us in regards on how to resolve the issue you are facing. If you have any further concerns, please use the phone number attached in the email sent from us. Have a good day! 

  Customer Answer

  Date: 12/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22619361
  
  I am rejecting this response because: 

  A dispute was opened because I did not receive a full refund for the two items that were returned to the store in ******* on 11/9/2024. 
  
  This dispute will not be closed unless Anthropologie provides a full refund to the original method of payment, per the store receipt for the items returned. 
  
  I contacted the store and they are unable to answer questions. 
  
  I advise you to review the documents my financial institution has provided supporting the dispute.
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/06/2024

  Thank you for reaching out to us! We have removed the hold of your account as of 12/05/2024. Have a good day! 

  Customer Answer

  Date: 12/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22619361
  
  I am rejecting this response because: I have another return that has not been refunded to my credit card. The order number is AP32205335. Please see attached receipt showing return to Discover Card. I do not want to open another dispute if you are able to provide the refund per the receipt. 
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/11/2024

  Thank you for responding back to us! A refund of $59.50 was processed out to you on 11/29 in the form of a electronic gift card. This is due to the return being outside of the 30 day window. We have resent the gift card to your email. We hope this information is helpful. For further assistance, don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 12/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22619361
  
  I am rejecting this response because: At the time of return, I was promised refund to the original method of payment. Otherwise I wouldn't have returned. The receipt clearly shows refund to the Discover ending in 8365. Legally, the refund has to go back in the method per the receipt. I do not want to keep going back and forth with Anthropologie on this. If Anthropolgie is unable to process a refund in method per receipt, I will be filling a dispute. The receipt is sufficient proof per Regulation Z to proceed with a chargeback. 
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/11/2024

  Thank you for responding back to us! We have reviewed your recent inquiry. If merchandise is returned after 30 days, a merchandise credit will be issued at the original selling price as stated on our website.  For further assistance, feel free to reach out to us directly in regards to your refund. We're sincerely apologetic for the inconvenience.

  Customer Answer

  Date: 12/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22619361
  
  I am rejecting this response because: There is no point in discussing the issue with the business anymore. They are unwilling to resolve. 
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order AP33938435 i ordered a pair of **** and did not get them. the customer service team has said several times i would get a refund and follow up email with a supervisor and i never do. then they refunded me for a mini tree i wasnt even missing. ive told them several times i need more help and no one is helping me

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us! We understand your frustration and sincerely apologize. A refund for the *** Pumped Slides has been processed to your account on today, 11/27. Please allow 1-3 business days for your refund to reflect within your account. Have a good day! 

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my entire order 1 day after receiving it. It's been 1 month, I've contacted customer service 3 times requesting my refund. They confirmed receiving my return and say that my refund should process within 2 days. I used ****** credit for this order. I filed a refund request with ****** as well. No response from Anthropologie. It's been 1 month and I still haven't been refunded.

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us! We understand your frustration and sincerely apologize. A refund was processed for the returns on yesterday, 11/26. Please allow 1-3 business days for the refund reflect within your account. Happy Holidays!

• Initial Complaint

  Date:11/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of sneakers that did not fit correctly so I returned within the appropriate 30 day window and still have not received my refund. I have emailed back and forth several times and its been a month and still no refund in sight. Do you want to know the most insane and frustrating part? Not only did I not get my refund but they are CHARGING me thru stripe for the exact amount Im owed which is 145$ can someone please explain this ?!?!?!?!

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us! We have process the refund back to your original form of payment on today, 11/27. Please allow 1-3 business days for the refund to reflect within your account. Have a good day! 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the one item (a cardigan) I received from an online order IN PERSON at an Anthropologie store on November 9, 2024. I have yet to be refunded the amount to my credit card for the returned item. I have contacted Anthropologie customer service by chat and phone and seem to be getting the run around. I was told by chat that no problem, I would receive the refund. Today, when I called, the customer service *** told me the issue had been "escalated" and that she could not work on it further for that reason. This should be a simple refund.

  Business Response

  Date: 11/20/2024

  Thank you for reaching out to us! We understand your frustration and sincerely apologize. After looking into your order, we are able to confirm a refund of $278.00 was processed back to your **** on November 9th, 2024. A order invoice was sent to your email to provide extra confirmation that the refund was processed. We hope this email finds you well. Have a good day!

  Customer Answer

  Date: 11/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22578761
  
  I am rejecting this response because: It is 11/20/24, 11 days after 11/9/24 (the date I was supposedly credited back $278.) I just checked my credit card balance and I still have not received the refund.
  
  
  Regards,
  
  ******** ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/27/2024

  Thank you for reaching out to us! We have reached out to you directly to further resolve the issue. Have a good day!

  Customer Answer

  Date: 11/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22578761
  
  I am rejecting this response because: No one from Anthropologie has "reached out" to me by phone call, text, email, anything. By the way, I still have not been credited back the $278 dollars for the item I returned in person on 11/9/24.
  
  
  Regards,
  
  ******** ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/29/2024

  Thank you for letting us know. We are seeing an email was sent to *********************************** two days ago at 10:17am EST. We have resent the email today. Please respond back to the email so we can resolve the issue as soon as possible. Have a good day! 

  Customer Answer

  Date: 12/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22578761
  
  I am rejecting this response because: I have not received any emails from Anthropologie to resolve this issue. If you are claiming you sent me an email on Saturday, 11/30/24, and today, Monday, 12/2/24, you should brush up on your email sending skills because there is nothing in my inbox or junk email. Apparently, you all are straight up lying at this point. Also, I STILL HAVE NOT BEEN CREDITED BACK $278 for the cardigan I returned in person on 11/9/24. It has been MORE THAN THREE WEEKS.
  
  
  Regards,
  
  ******** ****
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 12/02/2024

  Hello - after sending my rather testy last response a few minutes ago I did find the email from Anthropologie (it was sent from "****************" customer service which is why it did not come up in my email searches). I will attempt to resolve the issue with them directly. I really appreciate all that the BBB does to help resolve concerns and help consumers.

  Thanks,

  ********

  Customer Answer

  Date: 12/04/2024

  Hello,

  This is a follow up message. At Anthropologie's (their "Customer Satisfaction" staff) suggestion, I canceled an existing dispute through my bank as they indicated they would then "gladly" provide the refund. I then notified Anthropologie I had taken this step. It has been radio silence from them since and I have not received any acknowledgment, much less the $278 they have thus far stolen from me.  A few minutes ago, I contacted my bank and had the dispute reinstated. I followed up with Anthropologie by email and told them to refrain from contacting me directly again.

  I just wanted to reiterate that I have not yet received my refund for the in person return I made on 11/9/24.

  Best regards,

  ********

  Customer Answer

  Date: 12/11/2024

  this is cut and pasted from the last incoherent email response provided by Anthropologie's Financial ***************** I received this email on 12/9/24:

  ********,
  
  Thank you for reaching out to us. Unfortunately, we can't process the refund at this time because it hasn't been reversed on our end. We apologize for any inconvenience this may have caused.
  
  Sincerely,
  ******
  Anthropologie

   

  Business Response

  Date: 12/11/2024

  Thank you again for reaching out to us! Please refer to our ****************** at ************** as further assistance within your account. The ******************** is open from 8:00 am to 5:00 pm EST Monday-Friday. We sincerely apologize for the inconvenience caused. Have a good day!

  Customer Answer

  Date: 12/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22578761
  
  I am rejecting this response because: I will continue to reject any responses until I receive my refund. There has been an astonishing level of incompetence displayed by the Customer Satisfaction and ************** at Anthropologie over what should be a quick and straightforward refund.
  
  
  Regards,
  
  ******** ****