Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angeion Group

  1650 Arch St Ste 2210 Philadelphia, PA 19103-2041

• 

  Angeion Group

  1801 Market St Ste 660 Philadelphia, PA 19103-1628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my ***** of ****** settlement . The business was supposed to issue me my payment to ****** and they email me saying that i need provide a verified ****** email I called ****** and verified my ****** email address and provide them confirmation and asked them to send the payment to **************************** today they never sent me anything and have not been answering any follow-up emails on the same .. proof of email exchange attached.

  Business Response

  Date: 12/26/2023

  Our records indicate that you were successfully paid $7.59 on 12/13/23.  

  Transaction ID: *****************
  Reference ID:     *******

   

  Customer Answer

  Date: 01/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Yes I received the payment from the company but only after i filed the complaint. However my settlement payment was reduced by 50% from 15.18$ to 7.59$. Settlement records online show a 15.18$ payment for the similar amount of claim of 10 products that was made. Please provide the remaining 50% payment due to me
  
  Regards,
  
  *********************
  

  Business Response

  Date: 01/10/2024

  We have re-evaluated your communication.  There was an error that we were just made aware of.  We are getting the remainder of your payment ready to go our ASAP.  Apologies for the error.

  Customer Answer

  Date: 01/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my settlement payment in ***** ** ****** products settlement aka *******, et ****************** *******, LLC (CLAIM #: **********-*** ). After it was initially rejected , i had reached out to class counsel who worked with the administrator to approve the claim amount and i was informed i would get my payment in 1 week using my chosen payment method of ****** however till today the business has not sent me my payment and ignores the communication

  Business Response

  Date: 12/19/2023

  Payment was sent to you on 12/13.  the transaction ID is 

  Batch ID: *****
  Ref ID: *******
  Payment ID: ****************************************************************
  Transaction ID: *****************

  Customer Answer

  Date: 12/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of the class action *************************** *** ******. My Claim ID is **********. I duly completed the form confirming how a payment of US$ 251.83 due to me should be settled, providing details of a US bank account in to which the money should de deposited. My Payment Confirmation Code is ************.However on 23 August I received an email from a company called **** saying they wanted to make payment to my UK bank account. I pointed out that I had already given my US account information to Angeion Group. **** then advised me that Angeion had cancelled the original payment instructions and that I should contact them directly to rearrange a payment of the money due. I contacted Angeion through their website on 2 October in this regard and they responded on 5 October saying the matter has been passed to the Project Support Department and an Associate would review the matter and reach out accordingly. I have sent reminders and despite many weeks having passed have heard nothing whatsoever. I assume this is just poor administration and that Angeion do not deliberately retain money which has been awarded to parties involved in a class action. However the length of time that is needed to deal with a very simple matter reflects very poorly on this company.

  Customer Answer

  Date: 12/04/2023

  No reply has been received so far in respect of my complaint. I am therefore attaching copies of relevant email correspondence, in the hope that this helps bring to a  speedy conclusion what should really be a very simple matter to resolve.

  Customer Answer

  Date: 12/04/2023

  No reply has been received so far in respect of my complaint. I am therefore attaching copies of relevant email correspondence, in the hope that this helps bring to a  speedy conclusion what should really be a very simple matter to resolve.

  Business Response

  Date: 12/19/2023

  We are looking into this with **** and will be emailing you separately as well.

  Business Response

  Date: 01/02/2024

  *** ***** has received his money.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still own more than $40,000 in the ***** ********* Settlement. I have been corresponding with Angeion for 12 months now, including submitting multiple affadavits and W-9 simply to get a check delivered.

  Business Response

  Date: 11/17/2023

  We were able to confirm your tax identification number and can reissue the check to you.  We have been in contact with you and your payment will be sent next week.

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if in fact the check is sent.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently a represented by the Law Office of ************************* regarding a claim against **** Wireless and a settlement of $56.66 was negotiated by the law firm and the Angeion Group was due to process the payment. I emailed my signed acceptance letter to the Angeion Group on August 4, 2023. On August 17, 2023 I received an email reply stating "This email confirms receipt of your Confidential Claim Release Form. Your submission will be reviewed.". On August 24, 2023 I received another email from Angeion stating "We have received your Confidential Claim Release Form and can confirm your submission has been completed with no further action necessary. Please contact us if you have any further questions." On October 17, I emailed Angeion asking when I would be receiving my check. On October 18, 2023, I received a reply stating only, "Your claim has been accepted as complete and payment is in process." No name from any representative from Angeion was in the email. On November 7, 2023, I emailed Angeion again and asked for a date when my check would be mailed. On November 8, 2023, I received the EXACT SAME RESPONSE VERBATIM, "Your claim has been accepted as complete and payment is in process.". Again with no name of a representative. I emailed Angeion back the same day asking for a date the check would be mailed and received no response. I am mainly concerned as this process has been going on three months. I am further concerned because the Law Firm of *************************, in a previous email stated both "Unfortunately there have been a number of issues with the administration process due to the third-party administrator Angeion Group.", and "Due to the many issues that have been solely caused due to Angeion Group's incompetence, the deadline to return your completed individual settlement claim form has been extended to Tuesday November 7, 2023."

  Business Response

  Date: 11/14/2023

  You have been receiving the correct information, Payment is in process.  We do not have the date of the distribution at this time.

  Customer Answer

  Date: 11/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I am in receipt of ***************************** response.  However, the Law Firm of ************************* emailed me and stated, "Angeion is done now.  Their role was to be the formal Claims Administrator and facilitate the release documentation process which they did not do very well."  They further stated AT&T is processing payments now and it will be mailed within the next two weeks. I don't know why Angeion did not provide this information from the beginning.

  Regards,
  
  *********************

  Business Response

  Date: 12/19/2023

  We are not handling the distribution of payments but will reach out to counsel to see when a payment will be sent.   Your claim has been accepted as complete and payment is in process

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THis is regarding ********** ********* Settlement Claim (Claim ID # *************** business failed to process my settlement payment via ****** as selected on the claim form and does not respond when contacted

  Business Response

  Date: 09/19/2023

  Your ****** address was rejected so we sent you a paper check.  This check is still outstanding.  Please email ********************************************* if you would like your check reissued.  Your ****** address had the same issue in another case we handled and the same thing happened.  You may want to verify that address.

  Customer Answer

  Date: 09/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The business has responded without even looking at the attachment in the complaint . I have clearly communicated with them on the email address provided *********************************************** and they have not responded (this proof is attached with the initial complaint) , hence i have to file this complaint with BBB. if they were responding to emails there is no reason for me to ffile this complaint

  Also The ****** email address ********************* is correct and i received payment on the same address for another settlement from your company on Sept 1st so it may be an issue with your payment vendor processing it incorrectly. Please ask your payment vendor to process the payment again correctly or please provide proof of rejection of payment to my ****** email address ? with ****** transaction ID so i can take it up with ******

  Regards,
  
  **** *****

  Business Response

  Date: 09/27/2023

  We are unable to resend a ****** that does not go through the initial time.  We need to send the payment by check, which we did.  Your check was never cashed.  Since so much time has passed, this case is winding down.  Your check is marked for reissue but at this time we are unsure if the courts will allow a reissue.  If we are allowed, we will be sending you a new check.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting for my $40,324.41 class action settlement. It has been over a year. After the first check, I had to send an affadavit. I created a complaint and they seemed responsive, but I never received a check. I'm attaching some of the correspondence. I think it's unreasonable for this and I would like to request a wire or certified check.

  Business Response

  Date: 09/06/2023

  Your W-9 form did not pass the TIN matching verification, meaning the IRS declined the match.  We are contacting you separately to get a new version of the W-9.

  Customer Answer

  Date: 09/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I have re-submitted my W-9 multiple times. A year to resolve an issue like this is unreasonable.

  Regards,
  
  ***************

  Business Response

  Date: 09/19/2023

  Your check is marked for reissue and will be sent this week.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is directly against Angeion Group for negligence of the administration of the settlement for **** ******* *******. I never got the check for the settlement for $20 issued in March 18, 2022. ------------------------------------------------------------------------------------------------------------------Emailed admin on April 5, 2022 asking for check.-----Emailed again admin on May 26, 2022 asking again for my check.-----Angeion responded on June 2, 2022 and "We will send you a new check in the mail soon." -----Emailed again admin on August 16, 2022 telling them no check had come, no response.-----Emailed again admin on August 27, 2022 telling them no check had come, no response.-----Called Angeion on September 8, 2022 directed to ****** by ******, left vmail no response.-----Called Angeion on September 9, 2022 directed to manager of case by ******, left vmail no response.-----Called Angeion on September 19, 2022 got ****** on the phone, he said it would be mailed soon, no resolution.-----Called Angeion on January 10, 2023, gave ****** my phone number, no on called me back.-----Called Angeion on March 22, 2023, talked to ******, she said that check would be sent soon.------------------------------------------I finally got the check in **** after 10 plus attempts through the course of the year. Which is ridiculous and negligent on Angeion's part. When I deposited the check it bounced and I incurred a bank charge of $45. I called Angeion in June 2023 and the manager ***** was willing to do nothing, take no responsibility for stringing me along for a year and wasting my time and when I expressed this he hung up the phone. When I called Angeion in July the another manager ***** again took no accountability and started to conveniently blame the courts for their dysfunction and took zero accountability after she didn't even return vmails from two weeks and made up another lie why. This company is just sloppy, disorganized and irresponsible.

  Business Response

  Date: 07/07/2023

  We reissue you the check.  It had 30 days to cash.  Unfortunately we could not allow for more than 30 days because we were under a court order to close down the account.  By the time you cashed the check the account was closed.  We are sorry for the trouble but it is out of our control.

  Customer Answer

  Date: 08/04/2023

  I am rejecting this company's irresponsible response as continued nonsense amid their utter disorganization. ANYONE READING THIS PUBLIC COMPLAINT SHOULD NOT EVEN CONSIDER USING THESE INEPT PEOPLE AT THIS COMPANY TO ADMIN YOUR SETTLEMENTS UNDER ANY CIRCUMSTANCES.
  
  Everything was under your control, what you are saying is completely false. You had 1 year to send me my reissue check. Over and over your clueless case managers throughout 2022 ignored my emails/calls. Had they actually sent out my check in Sept 2022 like they lied to me then we wouldn't be in this situation. Instead your inept PM decided to send it out when the court wanted to close the case and account and by the time I got it in snail mail the time had expired to deposit the check. This has nothing to do with the courts it has 100% to do with your company's terrible customer service provided by your employees that are slow, lazy and disorganized to do anything in a timely manner.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a class member in **** settlement. I have sent 3 emails now asking for an update on this settlement. Per the courts this was settled in March but to date no one has received anything. This company does not answer phone calls and they have not responded to any of my emails, nor have they kept the settlement website up to date. My next step is to contact the States Attorney’s office in my state to ask for an investigation into possible illegal practices by this company.

  Business Response

  Date: 06/29/2023

  We have also received emails from you.  We are in the process of preparing distribution checks to be sent in early July. You are on our list of class members who will receive payment.

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  This business has failed to respond to emails until I reached out to the BBB and has also failed to keep the settlement up to date so that class members do not have to resort to such actions. I am respectfully asking this business to do what they are being paid to do. Respond to class member communications in a timely matter and update the settlement website accordingly 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having an issue with The Angeion Group located in Philadelphia. They are the administrators of The *********** Settlement Fund which I am a part of. They issued me 7 checks for approximately 1200 dollars that I received in September 2022. I deposited them into my ***** account. ***** would not honor them because they couldn't verify them with Angeion due to that fact that Angeion had been delisted from ***** *****. So ***** closed my account and sent the funds back to Angeion by the beginning of October 2022. I have made repeated calls to Angeion every couple of weeks since and left multiple voicemails with the office manager ****** and also at least 10 with my actual claims administrator there for my Fund. The administrator never returns my calls. All I would like is for my checks to be reissued or the funds be direct deposited into a new account I have. The 7 check numbers issued from the Fund are ******, ******, ******, ******, ******, ******, and ******.

  Business Response

  Date: 06/29/2023

  All your checks have been cashed.

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The checks were mobile deposited to my ***** account in September of last year.  ***** froze the funds and locked the account until they closed the account at the end of September and returned the funds from those checks back to the *********** settlement fund.  So I am still owed all of those funds because I did not receive them, they were returned because chase could not verify them with angeion.
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 07/06/2023

  All the checks we sent to you were paid on September 8, 2022 and September 12, 2022.    There is nothing further we can do for you.  Please check again with your bank as out bank shows we paid them all.

  Customer Answer

  Date: 07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  ***** has insisted they returned these funds at the end of September 2022.  They accepted the initial mobile deposit of the funds to my account, then never released them to me.  Upon closing my account, they sent an ACH of the full amount of the funds back to Angeions issuing bank.  I will go tomorrow and get a letter and further paperwork from chase.
  
  Regards,
  
  *****************************