Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angeion Group

  1650 Arch St Ste 2210 Philadelphia, PA 19103-2041

• 

  Angeion Group

  1801 Market St Ste 660 Philadelphia, PA 19103-1628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a hold of this settlement company since January. I have sent them 5 affidavits, which they confirmed they received and I tried called them over 10 times, leaving multiple voicemails without receiving any responses. I have submitted W9s three different times, and they stated that they had received them. However, since the settlement of our ******* vs. ***** was reached, not one of the 8 claim payouts have been sent to me. This is the second time Angeion sends me multiple emails stating that checks were never cashed, BUT THEY HAVE NEVER SENT ANY CHECKS. I have sent them multiple emails and no one has connected with me about this.Class Member ID: ************* Check Number: ****** Check Amount: $2,016.22 According to our records, as of May 25, 2023, you have not cashed your settlement check we issued to you on 10/18/2022 from the class action lawsuit ***************************, et al. v. ********** Class Member ID: ************* Check Number: ****** Check Amount: $4,032.44 According to our records, as of May 25, 2023, you have not cashed your settlement check we issued to you on 10/18/2022 from the class action lawsuit ***************************, et al. v. ********** Class Member ID: ************* Check Number: ****** Check Amount: $1,008.11 According to our records, as of May 25, 2023, you have not cashed your settlement check we issued to you on 10/18/2022 from the class action lawsuit ***************************, et al. v. **********Class Member ID: ************* Check Number: ****** Check Amount: $2,016.22 According to our records, as of May 25, 2023, you have not cashed your settlement check we issued to you on 10/18/2022 from the class action lawsuit ***************************, et al. v. **********Class Member ID: ************* Check Number: ****** Check Amount: $1,008.11 According to our records, as of May 25, 2023, you have not cashed your settlement check we issued to you on 10/18/2022 from the class action lawsuit ***************************, et al. v. **********

  Business Response

  Date: 06/29/2023

  Your checks are marked for Reissue.  Checks will be sent in early July.

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I need them to send my the check numbers and the date of when they will reissue the checks because this response was the same the last two times they automated a response to me and no checks arrived. 
  

  I need confirmation that this has happened and more details 
  
  Regards,
  
  *******************************

  Business Response

  Date: 07/02/2023

  Your records are marked for reissue in early July.  I am not sure what else I can tell you.  We wont have the check numbers until they are printed.

  Customer Answer

  Date: 07/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Please review the attached documents they sent to me regarding my checks. This is the four time that they tell me checks are being mailed but they sent me a letter stating otherwise. 
  

  This has been the ongoing process I have been trying to resolve. If checks have been sent, why would I receive these documents instead?

  Again, I request that they send me actual confirmation on the reissued checks. It is evident that they have my correct address so why are the letters the only thing that arrives?
  
  Regards,
  
  *******************************

  Business Response

  Date: 07/10/2023

  I apologize but there are bank procedures we must follow.  These checks are set to be reissued this month.

  Customer Answer

  Date: 07/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  This does not justify their continued refusal to provide details and is inconsistent to their stated response from previous messages. As you can see, they stated they were going to be sending checks early in July, but they did not, they sent me another series of letters instead saying I had not cashed the checks. So, I tried to get them to further confirm by providing actual proof, and now they are changing their statement by saying they are still waiting to process it sometime this month and they will not respond to any details. If this was the first time, this would be understandable but this has been their continued practice and response since 12/22, and this is the fourth time that they do this. I have been told they were working on sending checks multiple times through automated emails. But, when I tried to contact live people no one responded. Why would this happen when the claims were settled last year? And this company was hired to complete the simple task of sending us our claim payments? They are either very irresponsible and disorganized or they are just trying to keep our money and claim we didnt cash them, when in fact, they did everything they could to keep froM sending the checks. I will keep rejecting this until I receive actual proof that the have checks being sent to me. So either send me the information that I have requested or we are not going to end this conversation,

  Regards,
  
  *******************************

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting a class action lawsuit payment. It says a check was issued 12/20/2022. I don't believe this check was issued or it was not received. I filed an affadavit to request a replacement check Jauary 27th. They keep saying the check will be in the next run but none has been received. Today I received a notice indicating 12/20 was the last issue date with no evidence the check was re-issued. The expiration date for the class action is in October, and my business is paying interest as we await the settlement. I offered to pick up the check or pay for overnight delivery with confirmation, which is appropriate given the size of payment.I am attaching the affadavit confirmed received by Angeion.****** ****** **** ******** LLC Class Member ID: ************* Check Number: ****** Check Amount: $40,324.41

  Business Response

  Date: 06/29/2023

  Your check is marked for reissue.  Checks will be sent early July.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check and I didnt get to cash it on time I called this company asking for a new check . ***** advised me they would mail new check in 2023 end of March . I wrote them in March and was now advised they would not be issuing any new checks at this time which is unfair to me. Its money Im entitled to and I cant even cash. This is very unacceptable and ***** was very rude on the phone. How can I get a new check mailed out to me?

  Business Response

  Date: 04/27/2023

  ***** ***** is curre4ntly on hold to send payments per the Court.  We do not have a date for distribution yet.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please note that the class admin has been playing games in terms of getting me the settlement payment for **** **** Settlement (Claimd ID #**************** never send me the ****** and when questioned they told me that it got declined (never provided proof of that), then took my address back on Feb  23 and updated it for reissue and everytime I contact them they keep asking me for address again to reissue the check Please have your team speak with them to send my ****** payment correctly on ******************** or reissue my check to updated address at the earliest as they have been holding the reissue for months

  Business Response

  Date: 04/27/2023

  Since your ****** payment failed, we sent you a check.  Your check was mailed to  *******************************West New York, NJ****** and hasn't been cashed yet. Please email ** at *********************************************** if you dont receive it. 

  Customer Answer

  Date: 05/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have not received any check . Also you put the wrong apt number as per your own message its not ** 

  its apt number *** . The address is ********************************************************************************

  Please reissue again ASAP
  
  Regards,
  
  *********************
  

  Business Response

  Date: 05/11/2023

  A ****** payment was sent to you on February 27th.  Please check your ****** account.

  Customer Answer

  Date: 05/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the business is not even reading the compliant and its history. The business clearly indicated in the intial complaint that the ****** payment sent to me was failed and hence they will have to reissue a check. Updated address was provided but no check was issued by the business. I don't understand how they takes these complaints without any seriousness and keep changing their responses . No ****** payment or check has been received by me till date

  Regards,
  
  *********************
  

  Business Response

  Date: 07/31/2023

  We have your distribution set for reissue. A check is being sent this week to your correct address.

  Business Response

  Date: 07/31/2023

  We have your distribution set for reissue. A check is being sent this week to your correct address.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Class Admin Good Afternoon. I recently found out that Nautilus Treadmill Settlement has been paid out already but I haven't received my settlement check (Claim ID: **********) . I had responded to the initial deficiency claim with the Details of the model and serial number requested which was then accepted . Please let me know if my payment was sent digitally or mailed to address on file. I wrote to you by email and never received any response Thanks and Regards ***********************

  Business Response

  Date: 04/04/2023

  Your claim was denied as deficient.  A deficiency email was sent to you on 7/31/22.  You didn't respond until 8/30/22 and you were told that the deficiency process was complete.  You did not provide proof of documentation.

  Customer Answer

  Date: 04/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Sorry but i dont agree with the response. The claims administrator did not send me anything after i responded to the deficiency

  as they quoted in their response  The proof requested was serial number , brand and model which was provided in the response. Please attach proof that you responded to

  me after the deficiency response was filed with exact dates and times
  

  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THis is regarding the ** Fridge settlement (Submitted Claim ID: *********** contact the class admin multiple times last month with regards to reissue my settlement check which has been pending for a while . I requested them to do this ASAP since i will be moving by end of March but they ignored all communication and still havent reissued my check with only 2 week left for my move

  Business Response

  Date: 03/22/2023

  we have responded to this class members numerous times.

  Customer Answer

  Date: 03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The business says they have responded to me but i have not received the response. This is because of 2 reasons

  1) The business is mixing this complaint with a previous complaint issue which was fixed . This complaint is for a different settlement . This is for ** Fridge settlement

  2) My email address has changed so i would request the business to send me further communication on ************************ (not on ***** anymore)

  The business should understand that this is a check reissue request for ** Fridge settlement where i had requested them to reissue the check since i was going to 

  move in the end of March 2023. I have no clue if they reissued the check since i have not received it . I will send them a follow-up from my new ***** as well

  but it would be great if they can clarify through the complaint the current status 

  Regards,
  
  *************************

  Business Response

  Date: 04/04/2023

  We already emailed that your reissued check will be in the next batch of reissues.

  Customer Answer

  Date: 04/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This answer from the business is not acceptable to me. You cannot just tell me you will reissue with next batch of checks. You need to provide the approx date for next reissue. Its not possible you dont know what your reissue schedule this. You have been holding onto my check reissue for 4 months now

  Requesting BBB to keep this complaint open until the business reissues the check.

  *************************

  Business Response

  Date: 04/12/2023

  Once again, we have responded to your many emails.  The emails were telling us you were moving and we couldnt reissue the check until you were at your address.  Your check is in process for the next batch.  It will be sent in the next couple of weeks.

  Customer Answer

  Date: 05/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I was promised a check within two weeks 4 weeks ago.
  
  Regards,
  
  **** ******** 

  Business Response

  Date: 07/10/2023

  Your check was reissued on 6/28/2023 and cashed on 7/5/2023.  See attached

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********  
  

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  class admin has failed to issue my ****** payment for the In re ****** **** Privacy Litigation MY CLAIM DETAILS Submitted Claim ID: ********** Confirmation Code: ************ ****** payment ******************* when i reached out to them they told me they will send me a second email to provide updated information again although my email hasnt changed. but they never sent me any second email.

  Business Response

  Date: 02/27/2023

  We sent this class member a check on 12/28/22 and the check is still outstanding.

  Customer Answer

  Date: 03/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The class admin company is randomly doing anything that they want without taking into consideration the payment method selected on the claim form. Please find attached the claim form which clearly says that payment method i selected is via ******, They failed to send this ****** payment . On top of that i sent them several emails to point this out and they clearly ignored and only sent automated templated responses . In the templated response they even mentioned that people who have not received their payment via ****** will be sent second email to update their payment method for it to be resent electronically. They even failed to do this and never sent me any second email. They are only replying because of the BBB complaint else they dont even respond which should be their primary responsibility . Since i have not received the check  I want this complaint to be escalated and my payment made via chosen payment method of ****** to my email address as per the clear terms and conditions of the settlement
  
  Regards,
  
  **** *****
  

  Business Response

  Date: 03/07/2023

  We mailed you a check in december 2022.  The check is still outstanding and we will have the check reissued.  We could not send you a payment by *** *** because you DID NOT provide a ****** email address which is required for this type of payment.  Please allow several weeks for this reissue.

  Customer Answer

  Date: 03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The business is clearly providing false information. In this BBB complaint i am attaching my submitted claim form (in PDF format) which BBB can  clearly see indicates the method of payment (******) and my email address ********************* so its clear as daylight that they clearly failed to provide payment to that.  Since i have moved sending by mail to the address on claim form will not get me the settlement payment. I dont understand why they cant send the ****** payment when its clearly their mistake of not sending the payment in first place as per the terms and conditions of the settlement
  
  Regards,
  
  **** *****
  

  Business Response

  Date: 03/15/2023

  The claim you filed did not indicate the email address on the section of the claim where you selected ******.  We cannot assume that your email address for the claim is the same one for paypal.

  Customer Answer

  Date: 05/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I was promised a check, and have yet to receive it.
  
  Regards,
  
  **** ***** 

  Business Response

  Date: 05/16/2023

  Your payment is being reissued as a paper check. Your ****** payment failed. We do not have the exact mail date at this time.
  
  Note: our records indicate that you updated your address in March.  Your check will be mailed to  * ***** *****, UNIT ****, JERSEY CITY, NJ, *****

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding ***** et Al *** ********** My name is ***************** and Submitted Claim ID: *********** The class admin was supposed to issue me a paypal payment to my email address on claim form. However it seems this was not done correctly and the payment was never sent successfully to paypal. When i wrote to them they continue to play games by avoid to answering the question about my paypal payment, give irrelevant answers about check issue or payment still processing (proof attached). The simple question is what happened to the paypal payment . why was it not sent properly and why the paypal payment issue from their side not being corrected and resolved .

  Business Response

  Date: 02/23/2023

  We will be sending a payment to this person.  Thanks

  Customer Answer

  Date: 03/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  
  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly reached out to this company via emails and phone calls and have not received any response. I am requesting a reissue on a $625.00 check that I received for a class action settlement. When you call, you are instructed to leave a voicemail and told that you will receive a call back, but that doesn't happen. I have left multiple voicemails and emails to the department that is handling the settlement and also to the corporate email but I have not received a response. When looking at online reviews and reviews from the BBB's website, it appears that most people share a similar experience to mine. No call backs or email responses. I would like to have my check reissued so that I can collect on the funds that I am owed.

  Business Response

  Date: 02/17/2023

  This case is complete but we will try to reissue this check.  We did not hear from ***************** until February 10 and the checks were stale dated in December.

  Customer Answer

  Date: 02/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. This resolution is satisfactory to me under the condition that my check is re-issued in a timely manner (not exceeding more than 30 days).
  

  Regards,
  
  ***************************

• Initial Complaint

  Date:02/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the ***** privacy litigation settlement (Claim ID# *********** . I was notified of settlement payment couple of months ago but still haven't received it via ******. I contacted the class admin and they notified me that they missed issuing my payment and it will be sent with a batch of reissues 45 days after post november which has still no taken place after 65 days . Please send ****** payment for the settlement as this is a clear error on your side which you have already acknowledged. MY ****** email is ********************

  Business Response

  Date: 02/13/2023

  Your original payment was not downloaded so we sent an email to provide a second chance to get your payment.  

  Customer Answer

  Date: 02/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because no second email has been received by me (please send email again )

  Also when i contacted the class admin in November they said they will reissue the ****** in 45 days which is already past now (proof attached). Also when i followed up and told them that no ****** payment has been received or no second email has been received they failed to respond which clearly shows they are not being honest in paying class members
  
  Regards,
  
  *********************
  

  Business Response

  Date: 02/17/2023

  Your payment was sent successfully to your ****** account.

  Customer Answer

  Date: 03/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint:
  
  I am rejecting this response because: The class administrator says they sent the ****** payment without any specific details. I have not received any ****** payment or second chance email recently from them after filing my complaint . Please ask the business to provide the following details for the ****** payment they recently sent to me
  

  1) Exact Date the ****** payment was sent

  2) Trace ID for ****** payment

  3) Email ID to which the ****** payment was sent ?
  

  3) confirmation that ****** payment was successfully accepted and deposited (not returned)

  Thanks

  *******

  Regards,

  *********************
  

  Business Response

  Date: 03/07/2023

  Your ****** was sent 12/13/22 for $35.97.  ref ID **********

  ) Exact Date the ****** payment was sent 12/13/2022
  2) Trace ID for ****** payment ***************** / ****************************************************************
  3) Email ID to which the ****** payment was sent ? ******************** (matches the ****** email in LAW)
  3) confirmation that ****** payment was successfully accepted and deposited (not returned)