Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CVS–NCNZ (order number ************) from CGFNS on 8th Dec 2022 and paid $300. all the required documents were submitted and completed on 8th Aug 2023 which then went under review. 30 days turnaround time was promised from the date when application becomes ready for review. Nothing happened, I made follow up calls with CGFNS on 20th September, clarifying about no other additional requirements needed and will issue the report within 15 days. However, it’s already been over 2 months and on 10th Oct they told me I have one remaining document left to complete my CVS–NCNZ report, and the RFA team needs further authentication process and will contact my school to verify some information directly. but until 17th Oct my school haven’t receive any verify email yet. And they reject I provide the verification report by the Education Bureau or Graduation Certificate Notarization to prove the authenticity of my education. I need a verification report to send to the Nursing Council of New Zealand asap, as there are some changes for competence assessment and it will affect me under take CAP.CGFNS has caused so much delay on my application and I am deeply disappointed by their customer service and very slow processing. I want a CVS–NCNZ report asap. My CVS–NCNZ order will expire on 8th Dec 2023 which means I have to pay for renewal if I wait any longer. I would greatly appreciate if you could assist to resolve this. Many thanks.

  Business Response

  Date: 10/31/2023

  In response to the referenced complaint:
  
  *********** placed an order for the Credential Verification Service for the Nursing Council of New Zealand on December 8, 2022.  CGFNS International, Inc. is required by the Nursing Council of New Zealand to verify the authenticity of the applicant’s identity documents, academic and professional credentials, and nursing employment.
  
  The following documents have been received and reviewed:
  
  Notarized passport and notarized resident’s identity card submitted by applicant.  Deemed acceptable by the evaluator.
  
  Transcript and nursing education form from Sichuan University.  Deemed acceptable by the evaluator.
  
  Transcript and nursing education form from ******* ***** Medical and Health Secondary Vocational and Technical School. Please note that this document was not accepted as CGFNS requires a Request for Assistance Log Sheet to be completed by the school providing the names of all school officials (as well as their signatures) who are authorized to send documents to CGFNS.  CGFNS sent a Request for Assistance letter to the school on October 18, 2023.
  
  Verification of nursing license from China. Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam Results.  Deemed acceptable by the evaluator.
  
  Employment History Declaration, ********* ******* Hospital-******* Hospital.  Deemed acceptable by the evaluator.
  
  Employment History Declaration, ******** Traditional Chinese Medical Hospital.  Deemed acceptable by the evaluator.
  
  Employment History Declaration, ******** ********* Hospital.  Deemed acceptable by the evaluator.
  
  Please note that once the Request for Assistance information is received from ******* ***** Medical and Health Secondary Vocational and Technical School, the applicant’s file will be reviewed to determine if it meets the recipient’s requirements.  If so, the report will be issued to the recipient.
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 11/11/2023

  The school didn't receive any assistance letter!! didn't CGFNS really sent it ?? did they sent to the correct teacher?  
  CGFNS has received my education form and transcript from my school in June. I spent 5 months for waiting and nothing happened, and I called them in August and September said no more documents needed will issue the report within 15days, but how many 15 days has passed. Its unbelievable that such an advanced company could have so many problems with the procedure .
  Its a really frustrating process and communication with CGFNS ,no one cares how long you have been waiting ,Its crazy.
  And I sent some documents that can prove the authentication for my education history but nobody reply the 'support' in CGFNS.
  
  

• Initial Complaint

  Date:10/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My CGFNS ID: ******* On June 6th 2023, I purchased a visa screen service from CGFNS for $700 and sent my documents; a university transcript from ******* University of Science and Technology and also my professional license board sent my practicing license, - The university transcript was received and the license (****** ****** Professionals' Council – *****) was rejected citing various claims on July 14th 2023, (Your license did not contain a valid embossed seal. There was not a valid licensing authority signature. We do not have a license expiration date. Your agency did not provide the expiration date of license/registration and it states it was not a lifetime practice license.) When I phoned CGFNS the customer care person told me to contact my licensing board to send a headed letter verifying the license and have the signatures of people who are authorized to sign on my license. And I was able to contact my board and they sent this document on the 21st of August 2023 and the courier showed that it was delivered on 28 August 2023 (parcel tracking number ************.) - On September 11, 2023, I contacted them and they sent me this response (Thank you for contacting CGFNS, Please be advised that upon receipt of your documents that we received on August 28th,2023 tracking number ************ it can take up to 14-25 business days for that information to show on your account. You will have to visit your online account after 14-25 business days not including holidays and weekends for confirmation of your documents being received). - After 25 days on October 3rd, 2023, I again contacted them regarding my application - Again on October 10, 2023, I contacted CGFNS for an update. I would like for this application to be finalized as it's required for any job application that I make, without it my applications are not considered.

  Business Response

  Date: 10/30/2023

  In response to the referenced complaint:
  
  ****** ***** placed a Visa Screen® order on June 6, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Uganda.  Deemed acceptable by the evaluator. 
  
  English language proficiency exam scores.  Deemed acceptable by the evaluator.   
  
  Transcripts from ******* University of Science and Technology.  Please note that this document was not accepted as the evaluator has sent a letter to the school via postal mail on October 26, 2023, requesting confirmation of the number of laboratory and clinical internship hours the applicant completed in immunohematology and immunology.  The applicant has been sent a copy of the letter that was sent to the school. 
  
  Once this information is received, the applicant’s file will be reviewed by an evaluator.  If the evaluator determines the applicant’s credentials meet the Department of Homeland Security’s requirements, a Visa Screen® certificate will be issued.
  
  GFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 11/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I appreciate the effort CGFNS has taken and will be comfortable if the whole process is finalized, I called the customer care lady and she asked me if I am certified by ****, And if so, to process my **** which I did and the **** confirmed to me that they have forwarded the requested documentation to CGFNS, therefore I would appreciate if the matter is resolved.

  I really appreciate the effort of CGFNS and response they gave through their customer care team.
  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 11/10/2023

  Hello BBB, 

  i have received confirmation from CGFNS that my application has been successfully completed. Thanks for the effort and assistance.

  kind regards 

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request help from the BBB regarding the service purchased from the CGFNS and the deadlines were not met. On March 28, 2023, I purchased the diploma validation service at CGFNS. I sent all the requested documents and on June 8, 2023 they confirmed receipt and announced a deadline of 16 weeks to issue my certificate. Today it's been 17 weeks and they haven't issued the CES and when I ask by email they always make excuses. I paid a lot for a service and I want them to meet the deadline they set.

  Business Response

  Date: 10/19/2023

  In response to the referenced complaint:
  
  ******************************* *************************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on March 28, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by placed an order for a Credentials Evaluation Service (CES) Professional Report on March 28, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola Estadual *********** ********* *****, Brazil.  Deemed acceptable by the evaluator.
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  

  Transcript from Universidade Anhanguera De Sao Paulo.  Deemed acceptable by the evaluator. 
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 18, 2023.   
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. , Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Universidade ********** De Sao Paulo.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 18, 2023.   
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:10/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2023, I completed the acquisition of the Credential Evaluation Service (CES) from CGFNS to obtain a nursing license in the state of Montana. Because my education was completed outside the United States, the Montana Board of Nursing requires the submission of the CGFNS CES report. My CGFNS ID is #*******. I paid $450.00 for the service, and it has been over three months since I submitted the application. Due to the delay in processing my application, I purchased the Acceleration Service on August 14, 2023, for $400.00. They updated my dashboard the following day but generated a Request for Academic Records (RFA) at the Higher Education Documents stage. They forwarded a physical form to the college for document authentication. The college responded by completing the documents and sending them via email on August 25, 2023. However, CGFNS has not responded since then. I have contacted them multiple times, and I only receive automated messages that do not address my issue. On October 1, 2023, I requested the college to resend the documents, and they did so. Still, CGFNS has not provided any response. Given this situation, I reached out to CGFNS once again to inquire about what I can do to progress with the process. Unfortunately, I have received only automated responses without a resolution to my problem. I am experiencing significant financial losses (which are particularly substantial since all costs are multiplied by 5 due to currency conversion from Brazilian Reais) and emotional distress. I would greatly appreciate your assistance in resolving this matter. Thank you very much for your support!

  Business Response

  Date: 10/19/2023

  In response to the referenced complaint:
  
  *********************** *** ***************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on June 5, 2023.  She placed a subsequent order for the Expedited Review Service for Active CES Professional Report-10 Business Days on August 14, 2023.  CGFNS International, Inc. is required by the applicant’s report recipients to review all required documentation. 
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Centro de Ensino ***** ***** *****, Brazil.  Deemed acceptable by the evaluator.

  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from ****** Universitario de ********. Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipients’ requirements and the CES Professional Report was issued to the recipient on October 18, 2023.   
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:10/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ******* ******* ***** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in the United States on September 22, 2022. My CGFNS ID is: *******. I paid the CES issuance service fee ($420- Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from Brazil and arrived at the CGFNS in May 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review". My University received an email informing the need to authenticate my documents. The e-mail was sent to [email protected] and the document was sent by MAIL. Both responses were ignored. I have been waiting for them to issue my CES for weeks, but no response. CGFNS is the worst company I have ever hired. Customer service is horrible. They never answer emails, never meet deadlines, and have the most expensive service in the United States for this purpose. I would like the BBB to help me resolve this case.

  Business Response

  Date: 10/20/2023

  In response to the referenced complaint:
  
  ********************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on September 22, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Colegio Estadual ********** ******, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Centro Universitario ******* *****-*******.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 19, 2023. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i respectfully ask you to intervene in my case. my university and my nursing council have already sent all the required documents and forms since august. Please finalize the CES  kind regards ***************************

  Business Response

  Date: 10/10/2023

  In response to the referenced complaint:
  
  *************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on June 26, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Colegio ***********, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Institutos ********** ** ****** ** *****. Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 9, 2023. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 10/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 30th of march 2023, I initiated the process to submit my academic and professional credentials to CGFNS for evaluation. This evaluation is a crucial step in my pursuit of a MLS career in the United States. I promptly submitted all the required documents, including transcripts, and other necessary forms. However, I recently discovered that one of the forms I submitted contained an error. Due to the ongoing war in my home country, Sudan, it is impossible for me to resend the corrected form at this time. I have been actively trying to rectify this error, but I have encountered several obstacles in dealing with CGFNS. I attempted to communicate with CGFNS to request assistance in resolving this issue. I proposed to approve my university's official election portal request that they had made on several month ago to submit the correct document, but CGFNS refused to approve their request saying that there is an issue in my country internet so they could not verify them . Furthermore, they declined to accept the corrected document via email, insisting on physical mail, which is not feasible given the current circumstances in my country. This situation has left me feeling frustrated, as it seems that CGFNS is unwilling to accommodate my unique circumstances, despite the exceptional challenges presented by the war in my country. I am concerned that this issue may significantly delay my evaluation process, potentially impacting my career prospects. I kindly request the Better Business Bureau's assistance in mediating this situation and encouraging CGFNS to consider alternative methods of document submission. I believe that CGFNS should exhibit greater flexibility and compassion, especially when dealing with applicants facing extraordinary circumstances.

  Customer Answer

  Date: 10/10/2023

  Dear Better business bureau,

  Greetings! I would like to let you know that CGFNS had resolved my issue.

  Regards,

  Business Response

  Date: 10/10/2023

  In response to the referenced complaint:
  
  *************************************** placed a Visa Screen® order on March 30, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Department of Health-Abu Dhabi, United Arab Emirates.  Deemed acceptable by the evaluator.
  
  License verification from Dubai Health Authority, United Arab Emirates. Deemed acceptable by the evaluator.
  
  Professional certification from ASCP, United States of America.  Deemed acceptable by the evaluator. 
  
  License verification from Sudan.  Deemed acceptable by the evaluator.
  
  Transcript from ** ******* University.  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate will be issued on October 10, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 10/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my case has been on hold since august 2023. All the forms and documents have already been sent by my university and the nursing council of Brazil. What's missing before myCES is issued? best regards ******

  Business Response

  Date: 10/04/2023

  In response to the referenced complaint:
  
  Suelen Sales placed an order for a Credentials Evaluation Service (CES) Professional Report on June 28, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Instituto ***** ******* ** *******, Brazil.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator. 
  
  Transcript from Escola ******* de Medicina e Saude Publica.  Deemed acceptable by the evaluator. 
  
  Please note that the evaluator has reviewed all documents.  The applicant’s credentials have met the recipient’s requirements and the CES Professional Report was issued to the recipient on October 3, 2023.     
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for CES report with CGFNS on Aug 22/2023. My profile somehow has two secondary school documents which arent even needed for the CES report. Secondary School Diploma - #******* University of ******* ******** and Secondary School Diploma - #******* ******* ***** secondary. I have requested for those to be removed from my profile over a month ago and no update on my profile at all. It still says awaiting initial documentation and nothing has been updated since I purchased since August. My CES report will not be reviewed until all documents are received and my attempts at contacting CGFNS have gone unanswered. Please remove those two items from my profile so my application can be reviewed

  Business Response

  Date: 10/13/2023

  In response to the referenced complaint:
  
  ***************** placed an order for a Credentials Evaluation Service (CES) Professional Report on August 22, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Canada (******* ******** College of Nurses and Midwives).  Deemed acceptable by the evaluator.
  
  Transcripts from ******* ******** Institute of Technology.  Deemed acceptable by the evaluator.
  
  Transcripts from the University of ******* ********. Deemed acceptable by the evaluator.
  
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on October 11, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my process has been stalled since august, documents have already been sent by my university and my nursing council in Brazil. What's missing to issue my CES?

  Business Response

  Date: 10/13/2023

  In response to the referenced complaint:
  
  ***************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on May 22, 2023.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by EEPSG ** ****** ****** **, Brazil.   Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator.
  
  Transcript from Universidade ********** ** *** *****, *** ******** ** *****************.  Please note that this document was not accepted as CGFNS was unable to verify the signature of the school official who signed the Request for Academic Records/Transcript form.  CGFNS sent a Request for Assistance letter to the school requesting the names and signatures of the school officials who are authorized to send documents to CGFNS via email on August 22, 2023.  CGFNS also sent a request to the school via email on October 10, 2023 to verify the transcript documents that were received. 
  
  Please note that once the requested information is received, the applicant’s file will be reviewed by an evaluator. If the evaluator determines that the applicant’s documents meet the recipient’s requirements, a CES report will be issued.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 12/21/2023

  my university has already answered several RFA emails and made new signatures but they won't finalize my process. I'm very dissatisfied with the delay and analysis