Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On September 20, 2023, I purchased the CGFNS validation service with order number ******* and my CGFNS ID is 9083398.All documents requested to continue my validation were delivered and verified by the CGFNS on January 8, 2024.That same day my status on the website changed to Ready for Review and shortly thereafter they issued an ***, requesting signature authentication for my University.On February 9, 2024, my University sent the requested document (***) to the email ********************************** since that day I have been sending several emails to the CGFNS asking for my validation to be issued and they always reply that they are evaluating it.It takes almost 4 months to evaluate a simple document to authenticate signatures?I request the BBB's help to resolve this issue, as the deadline stated in the first email to complete my process was 4-5 weeks after receiving the *** and today we have been almost 4 months since they received the document.I just ask them to complete my process because they already have all the documents to issue my validation and they are dragging me around unnecessarily.Thank you

  Business Response

  Date: 06/18/2024

  Dear *********************************:

  Attached is our response to the complaint in this matter.

  Please let me know if you have any questions or concerns.

  Sincerely,
  

  
  ***********************
  Director of Standards
  CGFNS International, Inc.
  *******************************************************
  Phone: **************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations
  
  

  Customer Answer

  Date: 06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************************
  
  

• Initial Complaint

  Date:05/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To BBB,My name is ***************************** ******** *****. CGFNS ID: ******* Order Number: ******* Order Date: November 27, 2023 Service Ordered Details: **************** Credentials Assessment (VS) - VisaScreen Application.I would like to open a complaint about the poor service delivery and inappropriate customer ********************** provided by CGFNS as I started my application on 11/27/2023. Regarding my HIGHER TERTIARY SCHOOL DOCUMENTS SOCIEDADE BRASILEIRA DE ANLISES CLNICAS that was updated as Waiting for authentication: SOCIEDADE BRASILEIRA DE ANALISES CLINICAS already returned the re-verification letter to CGFNS on 05/03/2024 by email. The postal mail has also arrived on CGFNS on 05/13/2024 and the tracking number is EB 144 312 469 BR. Regarding my HIGHER TERTIARY SCHOOL DOCUMENTS SOCIEDADE BRASILEIRA DE ANLISES CLNICAS NOTE I have a question: Why does SOCIEDADE BRASILEIRA DE ANLISES CLNICAS need to order a breakdown of area of nursing if I'm a biologist?Regarding my HIGHER TERTIARY SCHOOL DOCUMENTS ***************************************** ************************* that was updated as Waiting for authentication: UNIVERSIDADE ESTADUAL DO NORTE FLUMINENSE ***** already returned the re-verification letter to CGFNS on 05/15/2024 by email. The postal mail has also arrived on CGFNS on 05/15/2024 and the tracking number is EB 111 308 055 BR.Regarding my LICENSE/VALIDATION FORM - BRAZIL *****/** that was updated as "Waiting for Additional Documentation": I contacted CONSELHO REGIONAL DE BIOLOGIA from ************** and they asked to resend the email and also include the email ************************** because they didnt received it since April 1, 2024. CGFNS is delaying the process because they update my order and requirements status constantly and also they change the timeline of processing period of the documents from 14-business-days to 45-business-days, and I need the VisaScreen to schedule my work **** interview at the embassy.

  Business Response

  Date: 06/03/2024

  Dear *********************************, Better Business Bureau:

  Attached is our response to this complaint.

  Please let us know if you have any questions.

  Sincerely,
  

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************
  E-mail: **********************************

  Customer Answer

  Date: 06/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************** ******** *****
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ********************************* ********* and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on August 28, 2023. My CGFNS ID is: ********* paid the *** issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documents were shipped from ****** and arrived at the CGFNS, but after a long time, some additional information was requested for the license documents, and I sent this information. Now already had passed 6 weeks and I haven't had an answer, even after trying to contact them by email.CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose.I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolvethiscase.

  Business Response

  Date: 06/11/2024

  Dear *********************************:

  Attached is our response to this customer's complaint.

  Please contact me if you have any questions or need additional information.

  Sincerely,

  ***********************
  Director of Standards
  CGFNS International, Inc.
  ********************************************************************************************************
  Phone: *************
  E-mail: **********************************
  Website: www.cgfns.org 
  CGFNS International is an NGO with Consultative Status to the United Nations

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CGFNS CES report last April 2024, and submitted all the documents that they required. They insist that my school have not yet submitted my Transcripts, but in fact it was submitted thrice. It was submitted because they received the other documents like Related Learning Experience and the Education Verification Form. My school sent it altogether, as this was confirmed by our school registrar, that is why it is very impossible that they did not received my transcript. They are delaying their clients needs, and the price we pay for their services is not worth it.

  Business Response

  Date: 05/28/2024

  Dear *********************************:

  Attached is our response to the complaint.

  Please contact me ifyou have any questions.

  Sincerely,

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************

  Email: **********************************

• Initial Complaint

  Date:05/07/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing the Credentials Evaluation Service, from CGFNS in Sep 2023, having complied with the requirements and sent the documents and forms in Dec 2023. At that time, "request for authentication" was requested. After a delay, I called in order to gather whether there would be any problem with the documentation sent and I was informed that CGFNS had established contact by email and letter to the school to assist with this request. And that as soon as they received it, within 8 weeks the paid document would be authenticated and delivered. When I contacted the school, I was informed by the academic secretary at the school that they never received any request from CGFNS by email or regular mail. (maybe it was lost?) I requested CGFNS to resend it, without success for a few months with no response. I asked the school to send the information to them by letter on school letterhead and translated into English and also to register using the new link ********************************************* to establish direct contact and be able to upload documents directly to CGFNS, which they did immediately in January 2024. The letter which I asked the school to send with the aforementioned signatures, was delivered in March 2024 via DHL, as proof of tracking. Since then, several contacts were made by email, telephone, in addition to sending by mail. I have been trying for 7 months to adjust to all the demands generated by the company, however, the requirement was: Authentication of the signature of the person responsible for the form sent in December 2023 to authenticate the veracity of the University campus and the person responsible for it in the aforementioned individual contacts. THE SCHOOL WORKED WITH AN EMPLOYEE OF CGFNS NAMED ***** TO REGISTER VIA THE CREDENTIAL PORTAL in order to be able to submit documents electronically to CGFNS. I'm including prints of emails between me and the school, along with telephone registers of calls made to CGFNS and email correspondences.

  Business Response

  Date: 05/24/2024

  Dear *********************************, Better Business Bureau:

  Please see the attachment (BBB ******** ****** Response) for our response to the complaint.
  

  Sincerely,

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************
  E-mail: **********************************
  

  Customer Answer

  Date: 05/29/2024

   

  The company's response is finally correct, what makes me strange is that a company that has operated in 50 American states for almost 47 years needs to reinforce, after a complaint from one of the thousands of customers, the purpose for which it EXISTS: - " CGFNS prides itself on upholding the highest standards of integrity in serving the global healthcare community. Central to our mission is our commitment to using only primary-source and verified documents, thus ensuring their authenticity" - I certainly hired the company for this type of verification/checking, for imagine that age would have brought him experience/agility and respect in the market.   Unfortunately, it didn't give me any reason to give any kind of praise, or gratitude for the service finally performed, requiring so much wear and tear caused by neglect, lack of empathy/commitment/honesty/Ethics/respect/agility and transparency in the process with the client.  
  
   I would like to thank the Better Business Bureau, for interceding on my behalf with the CGFNS, having helped by imposing their respect and experience, in mediating this situation, in which their influence to mobilize them can conclude/finalize/deliver to me my "Service Purchase" ... even though it took almost 9 months, and your contact.   I am aware of Brazilian colleagues, who are also being "trapped"... like I was.  And I'm sure other nationalities are too.   We are more than *************************** need of this foreign diploma validation process, racing against time due to age, speaker, financial conditions, among other obstacles in the immigration process.   Fortunately, other companies are emerging in this market that, as competitors, can help CGFNS, to practice all the qualities that it lacks due to market competition... "Either change or file for bankruptcy". 
  
     - I have finally reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Thank you so much for supporting me.
  Regards,
  
  Aucirlene ******
  

  
  

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On October 30, 2023, I purchased the *** service with order number ******* and my CGFNS ID is ************ the months I fulfilled all the requirements for issuing my diploma validation which would be sending documents from my nursing council and my college.The CGFNS has a very complicated authenticity verification method, which delays the delivery of the contracted service. And they are very confused in answering what it is by asking them via email.On February 13, 2024, the CGFNS changed my status to Waiting for Required Items, that is, it issued an *** saying that it sent an email to my university to respond to the signature and seal form.On March 3rd, an email was sent to CGFNS asking when they sent the *** to my university and the response came on March 4th stating that this process could take a long time and that I would have to wait. It's just sending an email and they don't know how long it takes.On April 25, 2024, I sent another email informing that my university would send the *** to the CGFNS by email on March 21 directly to the email ******************************* Their response was as follows: "Please be advised that it can take up to 10 weeks or less to process a response to an authentication request response. We understand that this is a timely process, however we cannot proceed with your application until all documents have been verified as authentic. Due to the nature of the authenticating policy, we must do our due diligence to verify the authenticity of every document that we receive.""The CGFNS is inconsistent with deadlines, as friends who are in the process receive the same email saying that it is 15 business days, another 25 business days, etc... They do not have a standard.How am I going to wait 2 and a half months to just confirm the authentication of the signatures and seal that was sent?I only request that the *** be verified in a timely manner and my service be delivered. There's no way you can wait 2 and a half months for this.

  Business Response

  Date: 05/28/2024

  Dear *********************************:

  Our response to the complaint is attached.

  Please contact me if you have any questions.

  Sincerely,

  ***********************, Director of Standards
  CGFNS International, Inc.
  Phone: **************
  E-mail: **********************************

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I cordially ask for help to resolve a situation.My name is *********************, a Brazilian nurse licensed in ******, by the State of Roraima and licensed in the ************* by the State of ********On January 17, 2024, I paid for the Visascreen certification service from the company CGFNS. They asked me to send some documents and other documents had to be sent by my university and *************** (name of the board of nursing in my state).Both my university (*****************************) and my board sent all the requested forms along with the appropriate sworn translation into English.On February 29th, the company sent an RFA email to the university and then only on April 2nd sent it to ***************, which were promptly responded to.Even after responding to requests for assistance, after all documentation had been received, and several emails had been sent by me, in an attempt to update my dashboard or issue the certificate, the company did not give any deadline or date of issue, and it doesn't even notify me that it updates my page.I highlight that I am in the immigration process to the ***, and this document is necessary during the interview at the consulate, which will soon be scheduled. Therefore, I ask for sensitivity from the company in issuing this document and I thank BBB for intermediating this situation. My order number *******

  Business Response

  Date: 05/09/2024

  In response to the referenced complaint:
  
  ***** ********************************* ******** placed a **** Screen order on January 17, 2024.  CGFNS International, **** is mandated by the ********** of ******** Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ********************, ******. Deemed acceptable by the evaluator.

  License verification from *******, ******************************  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator.

  Transcript from ********************************  Deemed acceptable by the evaluator.

  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.

  The applicants credentials have met the ********** of ******** Securitys requirements and a **** Screen Certificate was issued on May 8,2024.
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 05/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********************************* ********
  
  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against CGFNS International, **** regarding their failure to process my Credentials Evaluation Service (***) Professional Report in a timely manner. Despite multiple assurances and follow-**** my case remains unresolved, affecting my career and potential employment opportunities.**Background:**I submitted all required documents for the *** Professional Report to CGFNS over 30 days ago. According to their confirmation, the documents were received on March 8, 2024 (CGFNS ID Number: ********. The initial commitment was to process the documents within 15 business days.**Issues Faced:**1. **Delayed Response:** Despite the lapse of the stipulated processing time, there has been no progress on my application. My attempts to contact the CGFNS through their provided channels have only resulted in generic responses without any concrete updates.2. **Lack of Accountability:** There has been a lack of responsibility from CGFNS regarding the delays and no compensation or alternative solutions have been offered.3. **Impact on Professional Status:** This delay has hindered my ability to seek employment in the healthcare sector in *****************, causing financial and professional distress.**Requested Resolution:**I kindly urge BBB to intervene on my behalf to expedite the review and processing of my *** Professional Report. Additionally, I request that CGFNS provide a clear timeline for the completion of their service and an explanation for the undue delay.Thank you for your attention to this matter. I look forward to your prompt response and support in resolving this issue.Sincerely,******* **************************************** **********

  Business Response

  Date: 04/30/2024

  In response to the referenced complaint:
  
  *********************************** placed an order for a Credentials Evaluation Service (***) Professional Report on October 30, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ********************************************, ******.  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator. 

  Transcript from ***************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The *** Professional Report is currently in the process of a quality assurance review.  The report will be issued in 1-2 business days provided it passes the quality assurance review.  If any additional documentation is required, the applicant will be notified by the evaluator.

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:04/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased a Credential Verification Service for ************** (CVS) application from CGFNS **** My CGFNS ID is *******. The Australian Health ****************************** (AHPRA) informed me that my Registered Nurse details (Registration number NMW0002703342) were uploaded onto the CGFNS portal on 25 March 2024. I have also informed CGFNS about it. However, my AHPRA document was not updated on the CGFNS portal under order purchase number *******. I also received a message from CGFNs that it requires ten working days, but it has been more than that. Please assist in this request for CGFNS to complete the job. Regards, *******

  Business Response

  Date: 04/25/2024

  
  In response to the referenced complaint:
  
  **************************** placed an order for the Credential Verification Service for ************** on March 23, 2024. CGFNS International, **** is required by the New ********************* of ********* to verify the authenticity of the applicants license validation and transcripts.
  
  The following documents have been received:
  
  License verification from **********

  License verification from **********

  Transcript from ********************

  Transcript from ********************* 

  Please note that an evaluator has been assigned to review all documents.  The review will take place within 5-7 business days.  If the evaluator determines that all of the recipients requirements have been met, the report will be issued to the recipient. 

  We trust that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 04/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

  Customer Answer

  Date: 04/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Evaluation service at CGFNS on August 23, 2023 with order number ******* and to this day my validation has not been delivered even after submitting all the documents requested by the company. On November 30, 2023, after having already received all the documents, they informed me that an RFA had occurred and I would need to receive a document from my University containing some university information and for those responsible to sign this document and put a seal on it. So that CGFNS could then authenticate the signatures. This "RFA" document was sent to the CGFNS both by email and by post. By mail it was delivered by ***** on 2/26/24 at 9:15 AM Tracking code: ************ Signed for by: *************** They request a period of 15 working days to analyze the document and this period has long passed and still nothing.Since they already have the last document needed for my equivalency, I request BBB's help in resolving this impasse.

  Business Response

  Date: 04/19/2024

  In response to the referenced complaint:
  
  ********************************* ****** placed an order for a Credentials Evaluation Service (***) Professional Report on August 23, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Escola Estadual de **********, ******.  Deemed acceptable by the evaluator.

  License verification from *******  Deemed acceptable by the evaluator. 

  Transcript from ****************************************************************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on April 10, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.