Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service at CGFNS on March 19, 2023 with order no. ******* and my ID on the website is CGFNS ID: *********** problem is that my service will expire on March 19, 2024 and I have already sent all the requested documents, my university has already sent everything and they keep misleading me and not answering my emails correctly and always passing the problem on to others without a solution.On September 19, 2023, the CGFNS informed that my university was asked to authenticate signatures and stamps (called RFA).My university sent this completed RFA by email and it was received by mail on October 27, 2023.My School has already answered my recently RFA that CGFNS sent to Delivered, Tracking Code: ******************* October, 27 2023 13:18 Local time, Service Area: WEST ************, ** - *** That's right, since October 27, 2023 they have received the missing document and to date they have not completed my service. Every email I send to them always trips me up and tries to pass it on to someone else in the company.I would like your help in resolving this problem. It's not possible that they lost my document and are stalling so that the service expires and I have to make another payment. It wasn't supposed to take 4 months to just "confirm" the signatures sent.I request that the service be completed and the equivalence of my diploma issued.

  Business Response

  Date: 03/13/2024

  In response to the referenced complaint:
  
  ****************************************** placed an order for a Credentials Evaluation Service (***) Professional Report on March 19, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ******************************************************, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from *******************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on March 5, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I purchased a service at CGFNS on December 20, 2022 with order n ******* and my ID on the website is CGFNS ID: *********** big problem is that due to delays and complications from the CGFNS my process would expire and I requested an extension from them and it will expire on March 11, 2024.And they still didn't deliver the service.The problem is that CGFNS requested signature authentication, so my university sent a document called an ***. This document was sent by email and delivered by post on January 27, 2024.It is already known to you at BBB and to all customers that CGFNS does not deliver the service on time.In an email from them on February 12, 2024, they said the following: "Please be advised that upon receipt of the *** response it can take up to 20 business days for that information to show on your account."20 working days have passed, and every time I send an email it's the same story that you have to wait, it takes so long. They leak this to beat our service and then I have to pay for a new one.I request BBB's assistance so that the service I purchased can be delivered, as everything requested by the CGFNS has been fulfilled.

  Business Response

  Date: 03/13/2024

  In response to the referenced complaint:
  
  Franciele ************************* ********* placed an order for a Credentials Evaluation Service (***) Professional Report on December 20, 2022.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Escola Ceebja *********************************************, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from Centro Universitario De *******.  Deemed acceptable by the evaluator.

  Transcript from ********************************.  Deemed acceptable by the evaluator.

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on March 12, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September the 4th 2023 I purchased the *** professional report service from CGFNS so that I may apply for a ** RN license. As of today I have gotten to a point in the process where every requirement has been satisfied except for a requirement of authentication from my Nursing ******************** Notification of this requirement for authentication by the evaluator was given to me on February the 1st 2024. I was told by CGFNS on the phone that this requirement for authentication would be sent via email to my licensing authority so that my licensing authority may submit the necessary information. They told me that the email will be sent out in a few business days. It has since been 3 weeks and according to CGFNS on a phone call the email still has not been sent. It is absolutely ridiculous that it takes longer than 3 weeks to send an email. I spoke to multiple CGFNS representatives and they cannot give me a proper explanation as to why this is taking so long. I've spent nearly 1000 USD on this service including an expedited review service (Purchased December 7th 2023) which really didn't expedite anything at all. This company has no sense of urgency for their client base and I am stuck in limbo waiting for this email to be sent so that I can finally get my report issued so that I may continue with the process of obtaining my RN license. I am begging ********************** to just send that email with the request for authentication already, handle the response from my licensing authority and issue my report as quickly as possible.

  Business Response

  Date: 03/11/2024

  In response to the referenced complaint:
  
  ************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on  September 4, 2023.  He placed a subsequent order for the Expedited Review Service for Active CES Professional Report-10 Business Days on December 7, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Senior *************************** Diploma issued by *******************, *****.   Deemed acceptable by the evaluator.

  License verification from *****.  Please note that this document was not accepted as CGFNS was unable to verify the identity of the official who signed the Request for License/Registration/Diploma form.  ********************** sent a Request for Assistance letter to the licensing authority requesting the names and signatures of the officials who are authorized to send documents to CGFNS. The letter was sent via email and standard mail on March 1, 2024.  

  Transcript from Educacion Profesional Intermedio.  Deemed acceptable by the evaluator.

  Please note that once the requested information is received, the applicants file will be reviewed by an evaluator. If the evaluator determines that the applicants documents meet the recipients requirements, a CES report will be issued.

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

   

  Customer Answer

  Date: 03/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is *************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on Februar 21, 2023. My CGFNS ID is: *******. I paid the *** issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS. The documents were shipped from ****** and arrived at the CGFNS in August 2023. I received an email from the CGFNS confirming receipt of the documents and asking for aditional documents 2 in november and they were already answered. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response. CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose. I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 03/14/2024

  In response to the referenced complaint:
  
  ***** ******************************* ******** placed an order for a Credentials Evaluation Service (***) Professional Report on February 21, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by ******************************************************************, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from ******************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on March 13, 2024.

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on February 1, 2023. My CGFNS ID is: ******* I paid the *** issuance service fee ($450 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documents were shipped from ****** in August. I received an email from the CGFNS about problems in the documentation and I answer correctly. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response.CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose.I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 03/08/2024

  In response to the referenced complaint:
  
  ***************************************** placed an order for a Credentials Evaluation Service (***) Professional Report on February 1, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by **************************, ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from ***********************************************************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on March 5, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is *************************** and I hired the company CGFNS to do the revaluation of my Brazilian Nursing degree in ***************** on November 18, 2022. My CGFNS ID is: ********* paid the *** issuance service fee ($420 - Order Number: *******) and all documents were sent to the CGFNS as requested by the CGFNS.The documents were shipped from ****** and arrived at the CGFNS in July 2023. I received an email from the CGFNS confirming receipt of the documents and the change of status of my order to "Ready for Review" 2 months ago. After that, I received an email saying that my University documents were refused, but they don't make it clear what needs to be done. The documents were sent again in January 2024. Since then, I received any response from CGFNS. I sent several emails asking for a deadline to complete my process, but I never get a response.CGFNS provides a service called Expedite Review, where they charge a fee of $425 for documents to be reviewed faster. They put all client processes on hold, forcing us to pay the $425 fee to have the documents reviewed quickly.CGFNS is the worst company I have ever hired. Customer ********************** is horrible. They never answer emails, never meet deadlines and have the most expensive service in ***************** for this purpose.I refuse to pay any additional fees to the CGFNS and would like the BBB to help me resolve this case.

  Business Response

  Date: 03/05/2024

  In response to the referenced complaint:
  
  ******************************* ******* placed an order for a Credentials Evaluation Service (***) Professional Report on November 18, 2022.  CGFNS International,Inc. is required by the applicants report recipient to review all required documentation.
  
  The following documents have been received:
  
  Certificate of Completion of **************** issued by *********************************************************************, ******. 
  
  License verification from ******.

  Transcript from Pontificia Universidade Catolica de ************.   Please note that this document was not accepted as the Request for Academic Records/Transcripts form was not signed by the school official, and the school did not place a school seal/stamp on the document.  The applicant was informed via email on February 21, 2024 that CGFNS requires an official transcript and the Request for Academic record to be resent by the school to CGFNS containing the appropriate signatures and seal/stamp.  CGFNS also contacted the applicant via email on March 4, 2024 requesting more details (tracking information) for the transcripts that the applicant stated were sent to CGFNS in January 2024.

  Please note that once the Request for Academic Records/Transcripts form and transcripts are received from the school, the evaluator will review the documents and determine if the applicants credentials meet the recipients requirements for the Credentials Evaluation Service.  If the evaluator determines that the applicants credentials meet the recipients requirements, the *** report will be issued.

  We trust that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1200 for CGFNS to process my CES and CVS Report to be sent to four different states for my licensure application. I processed and paid for the application October 2023. I submitted all my documents, the last document they needed was sent on January 16, 2024 but until now, CGFNS is telling me every time I call or send an email that they received the documents I sent them but they have not processed it yet. Then once they have processed the document, it will take another 12 weeks for them to review my application. It has been stressing me out for weeks now as I need this for work purposes so I can practice my profession in 4 other states. I paid that amount of money thinking CGFNS will help me with this in a timely manner but I have been calling multiple times with no resolution for my concerns.

  Business Response

  Date: 03/04/2024

  In response to the referenced complaint:
  
  ************************* placed an order for the Credential Verification Service for ************** on October 23, 2022.  CGFNS International, **** is required by the ************** ********** of ********* to verify the authenticity of the applicants license validation and transcripts.  She also placed multiple orders for a Credentials Evaluation Service (***)Professional Report for multiple recipients on October 23, 2023. CGFNS International, **** is required by the applicants report recipients to review all required documentation.
  
  The following documents have been received and reviewed:
  
  Secondary School Diploma from ****************************, ***********. Deemed acceptable by the evaluator.

  License verification from ***********.  Deemed acceptable by the evaluator.

  Transcript from **********************, ***************************** ************************ ****  Deemed acceptable by the evaluator.

  The evaluator has reviewed all documents and the report was issued to the ************** ********** of ********* on February 26, 2024. The *** reports were issued to the report recipients on February 22, 2024.

  We trust that this will address the applicants concerns and that the matter will be closed. 

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Thank you so much for completing my CGFNS CES report request.

  I really appreciate it and it meant a lot to me.
  
  Regards,
  
  *****************************
  

  
  

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ************************* and I want to file a complaint against CGFNS. My CGFNS id is *******. And I paid 700 dollars for **** screen services order number *******. My validation form together with my license and registration document was signed, sealed and sent by my board. The ***** Medical Technicians and ******************* via courier dhl trackin no ********** and CGFNS received it on July 13 2023. 4 months later on when I called CGFNS and also wrote to them via their corresponding links they informed me that on 22 November 2023 they had contacted my board and had sent them a document for verification of my license. I called my board and they told me that they sent the document via email on 18th December 2023. When I contacted CGFNS they said that they had not received such a documentation. I went to my Board again and this time they sent the document via courier dhl tracking no **********, and CGFNS confirmed receipt of it on January 16 2024. My complaint is that the whole process has taken more than 8 months and they have not even finished the first step of the process. I believe their process has disenfranchised me since I cannot continue with other processes of coming to ***************** as an allied professional if they delay this process by almost a year now. Attach some documentations. Could you kindly help me speed up the process? Thank you. I hear they also charge an extra amount of money if your order periods one year elapses.

  Customer Answer

  Date: 02/26/2024

  cgfns told me that they re sent a reverification letter to my board on February 13th 2024. This is the third time my board in responding to this kind of verification letter, as I said earlier one was sent on on 18th Dec 2023 via Email. And now the second reverification letter which was sent to my board on February 13th 2024 was also already responded to by my board between 22nd February 2024 and 23rd February 2024. I am quite frustrated since the 1 year period they give in order to process all your documents is elapsing and they will try and charge me for a process cgfns is delaying. Attached is a correspondent letter they sent me on 15th Feb 2024. Please help me out so that I be done with this process. This is the only process delaying me from getting to *******. Thank you

  Business Response

  Date: 03/04/2024

  In response to the referenced complaint:
  
  ****** Apuko placed a **** Screen order on June 20, 2023.  CGFNS International, **** is mandated by the ********** of ******** Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certification from **************** for Clinical Pathology (ASCP).  Deemed acceptable by the evaluator.

  License verification from *****.  Deemed acceptable by the evaluator.

  Transcript from *******************************************************************************.  Deemed acceptable by the evaluator.

  English language proficiency exam scores.  Deemed acceptable by the evaluator.

  The applicants credentials have met the ********** of ******** Securitys requirements and a **** Screen Certificate was issued on February 26, 2024.
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** Apuko
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i applied for the ces service my university and my nursing council have already sent all the completed and signed forms months ago.the service asked for a new signature and the university sent it in november 2023. i've been receiving automated messages for a long time that the process is in progress, but they never finalise them. i'm asking for help because i need to take an exam and this document is late ***************************************** CGFNS ID: *******

  Business Response

  Date: 02/21/2024

  In response to the referenced complaint:
  
  ********************************* placed an order for a Credentials Evaluation Service (***) Professional Report on August 10, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of ********************* issued by Centro *************** de ******* ******.  Deemed acceptable by the evaluator.

  License verification from ******.  Deemed acceptable by the evaluator. 

  Transcript from Faculdades Integradas De **************  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on February 15, 2024. 

  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to CGFNS international organization to process my Credential Evaluation Service (***) created March 26,2023 01:50 am (order number ******* ) as requested, that I am planning to take NCLEX licensure examination for License Vocational Nurse. I paid $450.00 for the processing fee or purchase price and as applied the recipient should be CA ***** of Vocational Nurse and Psychiatric Tech (recipient key ******) and the contact name is ***************************** Executive Director. I don't know why CGFNS sent my accomplished *** report to CA ***** of ********** Nursing last October 24, 2023 and It is clear that the recipient supposed to be CA ***** of Vocational Nurse and Psychiatric Tech. Since then I kept on sending messages and correspondence to CGFNS because my application for the examination started February ************************************************************************************* These are the dates and letter number requesting to resend the *** report to CA ***** of Vocational Nurse and Psychiatric Tech and no response from the organization or resolution for my request, November 7, 2023 #********, November 19, 2023# ********,November 21, 2023, #********, December 9, 2023# ********, December 11, 2023 #********, December 14, 2023 #********, January 4,2024 # ******** and January 5, 2024 #********. I may say and I believe that it is not my mistake. Until now, I have been waiting for the immediate resolution or action from CGFNS.My prayers and hope that you could help me to resolve my problem and my only request is to send or resend the *** report to the right recipient as I applied. (CA ***** of Vocational Nurse and Psychiatric Tech )Your help is highly appreciated and more power...Thank you very much.Respectfully yours,**************************** CGFNS ID number *******

  Business Response

  Date: 02/16/2024

  In response to the referenced complaint:
  
  Please be advised that CGFNS International, **** issued the Credentials Evaluation Service (CES) Professional Report to the ********** ***** of ********** Nursing and Psychiatric Technicians on February 12, 2024. 
  
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.