Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi me ************************* with Cgfns I’d no *******, I applied for visa screen processing on March 2, 2022 but I faced a lot of issues through Cgfns customer service, many times Cgfns customer service provide me wrong information which waste a lot of my time, it has been almost 2 years I sent multiple complaints to Cgfns contact form that’s your customer service always provides me wrong information with proof of all messages and phone calls but no action is taken this a sensitive matter my ***** case status depends upon this, last time in July 2023 Cgfns customer service told me you license is not needed for visa screen services and they waived it and suddenly Cgfns customer service told me about active license requirement for visa screen which waste my time and delay my processing again. Please help me or connect me with some department who can help me

  Business Response

  Date: 02/09/2024

  In response to the referenced complaint:
  
  ************************* placed a Visa Screen® order on March 2, 2022.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from United States of America (New York).  Deemed acceptable by the evaluator.
  
  Transcript from **** University.  Deemed acceptable by the evaluator.
  
  Transcript from University of ********.  Deemed acceptable by the evaluator.
  
  Transcript from ********** Rehabilitation Institute Foundation, Inc.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on January 31, 2024.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,My name is *************************** am a registered nurse with two years experience in Ireland and a post graduate diploma in Emergency and ****** care. I applied to work as a nurse in *********** via CGFNS. My application number is APP-******** . I have had all of my documents submitted since June 2023 then I received an email in September 2023 saying that my education document was declined as it was incomplete. My college submitted a new document in October 2023 which was received by CGFNS in November 2023. I am currently living in *********** with a job offer in ************ ******************** unable to work due to severe delays in CGFNS. I have submitted two messages on CGFNS asking for the status of my order to be updated. I require urgent assistance with this matter. Regards,*************************

  Business Response

  Date: 02/14/2024

  In response to the referenced complaint:
  
  *********************** placed an order for the Credential Verification Service for the Nursing Council of *********** on February 28, 2023.  CGFNS International, **** is required by the Nursing Council of *********** to verify the authenticity of the applicants identity documents, academic and professional credentials, and nursing employment.
  
  The following documents have been received and reviewed:
  
  Notarized passport and notarized drivers license submitted by the applicant.  Deemed acceptable by the evaluator.

  Transcript and nursing education form from *******************, Sligo.  Deemed acceptable by the evaluator.

  Transcript and nursing education form from ********************.  Deemed acceptable by the evaluator.

  Verification of nursing license from *******. Deemed acceptable by the evaluator.

  Employment History Declaration (Health Service Executive *****************).  Deemed acceptable by the evaluator.

  Employment History Declaration (******************************).  Deemed acceptable by the evaluator.

  Please note that the evaluator has reviewed all documents and the report was issued to the recipient on February 7, 2024. 

  We trust that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me even though it took an exceptionally long time and extremely poor communication from CGFNS I EVENTUALLY got my documents approved. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated my Visa Screen process (worth $700) on July 30th, 2023, and since then, I have provided all the requested documents. According to CGFNS guidelines, the company is expected to reflect received documents in the system and provide additional requests within 15 days. Unfortunately, my experience has been entirely different. There have been multiple instances where CGFNS repeatedly sent the same requests to my medical university, the Medical University of *********, and my licensing institutions without acknowledging the responses in their mailbox. Despite my consistent efforts to provide proof of the sent emails, the issue persists, and the last set of required documents, sent on December 14th and 22nd, have not been reflected in the system. I have diligently communicated my concerns and requested updates, but the responses I have received so far are not valid answers, and they do not address the core issues. As a result, the entire process has already exceeded six months, and it is disconcerting that there seems to be a lack of progress in my application. I really need to receive this document because I am looking for a job in USA and it takes too much time

  Business Response

  Date: 01/31/2024

  In response to the referenced complaint:
  
  ***************************** placed a Visa Screen® order on July 30, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Poland.  Deemed acceptable by the evaluator.
  
  Professional certification from ******** Society for Clinical Pathology (*SCP).  Deemed acceptable by the evaluator.
  
  Transcript from Uniwersytet Medyczny w *********** (2008-2013).  Deemed acceptable by the evaluator.
  
  Transcript from Uniwersytet Medyczny w *********** (2013-2017).  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on January 29, 2024.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I assigned CGFNS to evaluate my nursing degree from *******. In August 2023 I was informed that my application was ready for review after they received all the necessary documentation. Beginning of October 2023 I sent them an inquiry about the status of my application where I was informed that they need a RFA (Request of Assistance) from the licensing authority to verify a signature which they wanted to take care of. They told me the signature received does not match their online database. In November 2023 I sent them another request for a status update and was told they are still waiting for a RFA response to move forward. On December 11th 2023 CGFNS contacted me to let me know that they are preparing to send a RFA to the licensing authority in ******* which was done on December 28th 2023. January 5th I received a letter from CGFNS stating that they have sent an Email and postal letter to the licensing authority in ******* but have not heard back yet. They also stated that they want me now to contact the licensing authority to find out if the Email ended up in the spam/junk folder and take care of the whole issue. I am frustrated with their service. Months have passed and nothing has been done. This has been going on since October 2023 now and I want them to finish the evaluation. I hope you can help me with this issue. Thank you.

  Business Response

  Date: 01/31/2024

  In response to the referenced complaint:
  
  ************************* placed an order for a Credentials Evaluation Service (***) Professional Report Reprocess an Expired Application on May 15, 2023.  CGFNS International, **** is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Fachhochschulreife *********** of ******* Sciences Entrance Qualification) issued by ************************************************, *******.  Deemed acceptable by the evaluator.

  License verification from *******.  Deemed acceptable by the evaluator. 

  Transcript from ***********************************.  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the *** Professional Report was issued to the recipient on January 30, ****.
  CGFNS International, **** trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A payment was provided to CFGNS on 08 Feb, 2023 for the VisaScreen: Visa Credentials Assessment (VS) - VisaScreen Application, after an exhaustive amount of back and forth 9 out of 10 requirements were reviewed and verified as authentic by 13 Nov, 2023. On 13th Nov, 2023 a document (again original) was received by CGFNS but despite several correspondences and phone calls the Agents have been nonchalant and dismissive, the document has not been reviewed to date despite and entire two Calendar months having elapsed since it was received, there has been no valid reason why my authentic document has not been verified and it is my suspicion they are dragging out the process to force me to provide additional monies. It should be noted all my documents sent to CGFNS have always been authentic and provide by the source but they looked to find issues with them which did not exist to begin with cause me a tremendous amount of stress. They are trying to use me to do their job which is to keep their information current. Customers must not be punished for their incompetence! A simple initiative like sending a correspondence to companies annually for updated information would make all the difference but for CGFNS it is easier to put that strain on Applicants so that time runs out forcing them to pay more money. I have a signed job offer and CFGNS is putting so much strain on my offer that I am fearful I will loose the same as a result of their incompetence. CGFNS is the WORST evaluation company I have every had the displeasure of working with and I have done numerous evaluations in different jurisdictions in the past.

  Customer Answer

  Date: 01/05/2024

  Good afternoon, I wish to provide an update to my Complaint, from the time of submission of the Complaint CGFNS has resolved the issue. Thank you very much for your assistance. 
  

  Regards,
  ******

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday was the ** International Migrants Day, which the CGFNS claims to celebrate, yet I am here facing every obstacle possible since I started my application on 14/8/2023. My order number is *******, I’m a medical laboratory scientist from *****, I have my ASCPi ( MLS ), and my college degree of bachelor Medical laboratory sciences in Clinical Chemistry which has been sent from the data flow group as the Cgfns finally stated on 13/10/2023 that they will accept any documents from data flow, and based on the Cgfns website and I quote “ an applicant is eligible for visa screen certificate as a medical laboratory technologist if they meet the following criteria First track : * earn a bachelor's degree in medical technology or a related science field ( e.g biochemistry, biology, chemistry ) * have certification as an international medical laboratory scientist with ASCP That’s why I see that i should've had my visa screen by now because I meet all the requirements on the website. Yet my evaluator keeps asking me to fill out their form, I stated multiple and multiple times that it's not possible at due to the ongoing war in ***** since 15/4/2023, and I can’t fathom why the breakdown of the clinical hours are so important in my special situation because on the website they only stated two factors for the first track which I meet. Additionally, my colleague is in the same boat as me, and she got her visa screen last week and her case is similar to mine. The feeling I got from the staff in calls and emails in the CGFNS was disappointing and frustrating except for one or two employees, and they just can’t or don't want to understand how bad the situation is in ***** which resulted in the deteriorating of my mental health. in the last months all I wanted was to get my visa screen so I can move to the United States and start helping my family in *****.

  Customer Answer

  Date: 01/10/2024

  The issue has been resolved thank BBB , forever grateful. 

  Business Response

  Date: 01/11/2024

  In response to the referenced complaint:
  
  *************** placed a Visa Screen® order on August 14, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary Education Certificate issued by *** ** ***** Private School-Al Ain, United Arab Emirates.  Deemed acceptable by the evaluator.
  
  License verification from Sudan.  Deemed acceptable by the evaluator.
  
  Professional certification from American Society for Clinical Pathology (ASCP).  Deemed acceptable by the evaluator.
  
  Transcript from ****** University.  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on January 10, 2024.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. Please feel free to contact me with any questions or concerns.

  
  

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ************************* do **********, my CGFNS Id Number is ******* and my Order Number is *******. I've contracted the CGFNS to validate my college degree in USA, for Registered Nurse. I applied for CGFNS professional CES report on the April, 2023. All documents were delivered by post in May, 2023. The review of my document started in approximately 4 months later, but there was an RFA. In 2 months my college didn’t receive any forms by post or e-mail. In November, 2023 the University sent a letter with signatures of all individuals that can sign education verification forms (delivered in 20, November by post). And until now (1 month later) the CGFNS has not updated the receipt status of this letter. I'm very concerned and frustrated because my case expires in 4 months, and until now my case is at a standstill, without any kind of progress, even with the university sending everything necessary. Please, help-me, because I need of the CES for aplication the test of *****, and the time of the CGFNS aplication is ending.

  Customer Answer

  Date: 12/14/2023

  I would like to inform you that today the company resolved my case.

  Business Response

  Date: 12/18/2023

  In response to the referenced complaint:
  
  ********************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on April 14, 2023.  CGFNS International, Inc. is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by **** ******** ***- *********************************, Brazil.  Deemed acceptable by the evaluator.

  License verification from Brazil.  Deemed acceptable by the evaluator. 

  Transcript from Centro Universitario ********** de ********  Deemed acceptable by the evaluator. 

  Please note that the evaluator has reviewed all documents.  The applicants credentials have met the recipients requirements and the CES Professional Report was issued to the recipient on December 13, 2023. 

  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed. 

  Customer Answer

  Date: 12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to CGFNS (ID number: ******** for the VisaScreen (Order Number: *******) which is an essential document for my immigration process more than 1 month ago and until the present moment my Dashboard continues to appear as WAITING FOR INITIAL DOCUMENTATION. However, these documents have already been sent to CGFNS, and CGFNS does not update my Dashboard yet, and my process is stopped I would really like a solution from the company because I paid a $700 for this VisaScreen.

  Business Response

  Date: 12/19/2023

  In response to the referenced complaint:
  
  *********************** Visa Screen® order on November 2, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Montana, United States of America.  Deemed acceptable by the evaluator.
  
  License verification from Brazil.  Deemed acceptable by the evaluator.
  
  Transcript from Universidade *** *********.  Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate will be issued on December 19, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started application for *** on CGFNS intl. on March 2023 and paid a fee of 400 dollars. My cgfns id is *******.All the requirements had been sent to the CGFNS more than 7 months ago and on repeated query they said they are reviewing the docs. After all these months, they just came out with the objection on my school documents that the academic year starting date is missing. I confirmed with cgfns that is this only thing that is pending, and they replied ' yes'. Now, my college has sent them the letter regarding my academic year details, and they didn't acknowledge that and raised another objection about authorized signature on my application form and that requested letter. I am frustrated as they should've told these details earlier when they received my documents by all these months. Two days before, they emailed me that only 3 months left in expiration of my application that means i will have to start from scratch again and pay the fee once again. this is too much worrisome as i have paid a lot of money already apart from the main fee (Postal charges).

  Customer Answer

  Date: 12/08/2023

  I Called them and they told me an excuse about signature authentication which they never have told me before. I contacted my school, and they said the previous principal has been retired and a new one is in her place. that's why the signature on the documents is different and it's not in cgfns old record. But administration always works like that, some people get retire with time and new one takes their place. It's completely frustrating how to make them believe about the signature authentication, though all my documents are sent by the school in the sealed envelope already. School is charging me postal mail fee whenever CGFNS demands a new explanation which is another financial burden. And CGFNS is asking things one by one. so, I have to send one thing and then a new objection is there in line.

  Business Response

  Date: 12/22/2023

  In response to the referenced complaint:
  
  Ufaq Latif placed an order for the Credential Verification Service for New York State on March 4, 2023.  CGFNS International, Inc. is required by the New York State Department of Education to verify the authenticity of the applicant’s license validation and transcripts.
  
  The following documents have been received and reviewed:
  
  License verification from Pakistan. Deemed acceptable by the evaluator.
  
  License verification from Saudi Arabia.  Deemed acceptable by the evaluator.

  Transcript from ******************* Medical College.  This document was not accepted by the evaluator as CGFNS was not able to verify the school official who signed the Request for Academic Records/Transcripts form.  CGFNS sent a Request for Assistance letter to the school on August 10, 2023 via trackable mail and again on December 11, 2023 via email requesting the names and signatures of all school officials who are authorized to send documents to CGFNS. 

  Please note that CGFNS can issue a report to the New York State Department of Education if it has been 180 days since the application was submitted.  CGFNS will issue the report to the New York State Department of Education on December 22, 2023.  The report indicates that the transcript signature and seal provided by the school were not in the CGFNS International database.   
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 01/01/2024

  I have contacted my college and they have already sent the verification letter for the authorization of signature. But CGFNS didn't wait for their letter and already sent my report as incomplete.. i can't understand why is this happening.

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My CGFNS ID Number is *******. I placed a CES Report order and a Visa screen order with CGFNS in July 2023 and August 2023 respectively. While the CES Report has since been issued, the Visa screen certificate is being delayed. CGFNS say they are trying to authenticate one of my credentials, specifically my bachelor's degree from ****** ******** University of ********** (*******) in Nigeria. In the past few months, my order status in CGFNS portal changed back and forth multiple times between " Ready for Review" and " Waiting for Required Items." CGFNS attributed the changes to a system glitch but this created a lot of anxiety and it was an emotional rollercoaster for me. Although CGFNS refused to disclose what email they are corresponding with at my school to allow me follow-up with the school for a timely response, a Deputy Registrar from the school emailed CGFNS on November 7 to authenticate my transcripts. CGFNS is yet to acknowledge this response or update my status. They say it would take up to five weeks. A shorter timeframe has been quoted in the past. This response timeframe is too long, all things considered. I paid $700 for the visa screen, aside from the cost of the CES report. I would like CGFNS to complete my visa screen in a timely manner. They should acknowledge the email from the Deputy Registrar at the school, update my status and complete my order. If CGFNS needs any additional information, they should be more proactive in engaging the school through multiple channels as needed and they should be make clear to the school what it is they want. CGFNS' slow processes is affecting my life and livelihood, and the delay in processing my visa screen request is causing me untold hardship.

  Business Response

  Date: 12/20/2023

  In response to the referenced complaint:
  
  ***************************** placed a  Visa Screen® order on August 9, 2023.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from New Mexico, United States of America.  Deemed acceptable by the evaluator.
  
  License verifications from Nigeria (Registered Nurse, Registered Mental Health Nurse).  Deemed acceptable by the evaluator.
  
  Transcript from School of Nursing, *********.  Deemed acceptable by the evaluator.
  
  Transcript from School of Psychiatric Nursing, ********.  Deemed acceptable by the evaluator. 
  
  Transcript from ****** ******** University of Technology. Deemed acceptable by the evaluator.
  
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate will be issued on December 20, 2023.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************