Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt that was incorrect on Rush order t-shirt. They have been giving me the runaround about a refund, and I have yet to receive an email about the refund, despite their repeated assurances. As of today, May 31, 2025, I have not received an email regarding my refund.

  Business Response

  Date: 06/02/2025

  Customer will be refunded in full for the confusion.

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ***** Jr.
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my first order with this business and they sent the wrong items. I paid a substantial amount extra for expedited processing and shipping for each item. It took several days for them to process a replacement order which they chose to ship by the slowest means possible. I still have not received the correct items from my initial order.

  Business Response

  Date: 03/27/2025

  After an original issue with the customer's ********************** where they received incorrect items, we issued a free reprint to correct the problem. Unfortunately, *** experienced transit issues, which caused even more delays on the package delivery. When the customer contacted us to voice their frustration, we issued a refund on the original order and still expect the replacement arrive shortly. 

  Customer Answer

  Date: 03/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ***********
  
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem with a printed lettered shirt. All of the letters are in a "block" format...... EXCEPT the *** which has, for no other way to describe it, a noticeable bump on the top. No other letter *** this in t he font.There has to be an error in the font.... this is not a stylized addition. It is an obvious error.I called their number and the representative was not understanding. She kept saying that that is the font I ordered. I asked if they shouldn't remove this font or change the letter to match every other letter in the font. Would this prevent every customer that uses this font from having a problem? Would a company PURPOSEFULLY set up a customer for failure? This one apparently thinks that's ok.Never do business with a business that does not care of their product has an issue. I paid a good sum for a simple tshirt. Their position is it was the font I approved. Bad look. Take your business elsewhere.

  Business Response

  Date: 03/27/2025

  As requested by the customer they were issued a free reprint for the t-shirt due to the issues with the *** on the text design. 

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order of shirts on 2/27 & receiving tracking information that the shirts would be delivered by 3/6. I then got a notification that the package was delivered on 3/6, and it did not arrive. I reached out to the company letting them know I adjusted my plans to use the shirts 3/7 based on the tracking and I needed them right away. They asked me to give it a till 3/10 to arrive. I waited all day on 3/10 they did not arrive so the morning of 3/11 I requested a refund. By this time I no longer had faith in their service and I wanted to take my business elsewhere. Their company name is Rush order tees and they could not even reliably deliver my order. They refused to refund me and now have sent me tracking info for another order to be sent to me which I did not request. I want a refund

  Business Response

  Date: 03/18/2025

  Hello,
  
  This customer reached out to ** and we immediately put in a reprint for them which was successfully delivered on 3/14 **** Link here - *********************************************************************************************************************************).
  
  The reprint order number is #*******.
  
  There should be no further action needed from us here, however if you need any further clarification, please let us know ASAP.
  
  Ty,
  ******* ********
  

  Customer Answer

  Date: 03/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23061460
  
  I am rejecting this response because: I let them know that I was taking my business elsewhere and I did not want a re print and that package also has yet to arrive even though it was marked delivered AGAIN. 
  
  
  Regards,
  
  ******** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/27/2025

  *** has confirmed delivery of both packages to the customer and provided proof of delivery with photos showing that both packages were delivered to the customer's address. Again, two packages have been delivered to the customer's address, confirmed by *** and ****** Maps showing the same location. There was no wrongdoing from our company. 

  Customer Answer

  Date: 03/31/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23061460
  
  I am rejecting this response because: I have not received the packages, and the photo does not match my front door. ****** maps does not even reflect my current door mat so there is no way of them using that as a confirmation. There is clearly an issue with their delivery system and they should file a claim with ****. I have not received any items from this retailer, and have also not received a refund after multiple requests. 
  
  
  Regards,
  
  ******** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/02/2025

  The order has now been refunded in full, even though both packages, the original and reprint, were delivered to the customer's address. 
  
  We have issued a full refund on the original order. The customer has not paid for anything. Thank you!

  Customer Answer

  Date: 04/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *******
  
  

• Initial Complaint

  Date:02/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 8 company logo t-shirts from this company and was sent a blank package. I called customer support but did not get an answer. After digging around online I was able to find a number that reached their customer service. After waiting on hold for over an hour they finally said there was nothing they could do to help me. I have never been so enraged with a company. I highly recommend using a different company.

  Business Response

  Date: 02/28/2025

  The customer's ********************** was lost in transit by the delivery carrier. We offered the customer a free, expedited reprint as a replacement. Unfortunately, the customer issued a "chargeback" on the ********************** and handed this issue over to the bank so we were unable to move forward with a resolution. We attempted to correct the mistake from the carrier by giving the customer a 100% free reprint with 100% free expedited service but they took other measures that prevented us from resolving the issue. 

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Thursday with guaranteed delivery by Monday. The package was not delivered, but they only refunded shipping. They then pretended that they ordered guaranteed delivery -- **** does not offer guaranteed delivery.Terrible company

  Business Response

  Date: 12/17/2024

  Customer was refunded in full due to ********************** arriving late. 

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order exceeding $2000 for products intended for our private country club staff. Unfortunately, the quality of the embroidery and finishing is severely lacking. The letters are misaligned, and there are numerous loose threads on the embroidery patches, rendering the products unusable due to their substandard quality. Upon reaching out to customer service, we were met with refusal to replace the items and were only offered a 10% discount on products that are not fit for use. They claim that such issues are typical in the embroidery process. Nowhere on their website is it indicated that the quality of embroidery may be subpar, nor do they take responsibility if it occurs. We strongly advise heeding this warning and recommend against engaging in business with this company. What a waste of money.

  Business Response

  Date: 11/29/2024

  The customer expressed dissatisfaction with the size of the embroidery design. We reviewed the matter and confirmed that the design size aligned with the approved proof. Additionally, the customer brought to our attention a few jackets with loose threads. To address this, we offered to have these jackets returned for trimming or replaced at a discounted rate as this is common in embroidery production.

  
  

  Customer Answer

  Date: 12/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22551248
  
  I am rejecting this response because: I do not want to pay for replacements as this was a $2000+ order. I was never offered the option to have the vests "trimmed" as stated in the response. Either way the embroidery is CROOKED. Trimming will not fix that. Furthermore, the letters are illegible due to all of the imperfections in the embroidery itself. Ultimately, the Logo was scaled up to be able to embroider the lettering and it still came out in poor quality. HOW IS THIS MY FAULT? The only remedy will be a FULL REFUND of the defective product that was provided  
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through their website for custom t shirts on May 12th , using their design tools which calculates the cost of what the items will come out to. It totaled $654.48 and I used their feature asking for a proof before printing and shipping out my shirts. I paid the amount. They THEN the following day decide to ask me for more money, sending me an additional invoice. Saying the sleeve printing is going to cost me more. I didnt add on sleeve printing after the quoted prices they sent me. They knew I had sleeve printing and charged me accordingly and I paid it. I inquired about it as this is obviously deceptive, and asking to make sure this sleeve printing is embroidered on there as that is specifically what I put on the order. They then tell me that no, its for screen printing. So not only did they make me pay already for something I have yet to get a proof for, but they are requesting more money than already paid and agreed upon. They also dont have my order right as I said embroidered sleeve.

  Business Response

  Date: 06/03/2024

  Customer was issued a full refund due to the confusion with the online ordering process. 

  Customer Answer

  Date: 06/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21712392
  
  I am rejecting this response because: its inaccurate. There is NO CONFUSION about your company listing no hidden fees then adding hidden fees later. And certainly NO CONFUSION about getting the product from you done incorrectly and your one simple task of printing something correctly done incorrectly. Whats the confusion there? Did I not click the button that says dont make my order off center.  Again still not taking responsibility for your actions 
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After seeing the amount of complaints for the same reason, I dont feel that bad now. As promised to this company, based on the customer experience we've received, I will take this to the limit. In July 2023, we were working with a designer from this company setting up our company's uniforms- a couple of weeks later, we received our uniforms after spending over three thousand dollars worth of uniforms. When we opened the box, you could tell the shirt quality was not as expected for a three thousand dollar plus product. I, *****************, wore the shirt for a couple of days, took it home, and washed it first thing. The shirt shrank, and the shirts had wrinkles that my regular washing couldn't remove. The shirt started to discolor, and the logos pilled off and cracked with the dryer heat. I gave some shirts to one employee and my business partner to test them and get their feedback. The same issue the shirt's quality received is for a one-time afternoon kids' football play, not for a company uniform is unacceptable. Online this looks great, but what we received is terrible. We immediately contacted this company and got all a back and forth even though they made us wash ten shirts and send them pictures. We did everything they asked us to do- no resolution. After almost a month, I disputed the transaction with my bank, and boom, someone from this company sent us an email intimidating because of the dispute months and months of back and forth dispute with the bank, we took the shirts to the most prestigious and expensive shirt engraving company of ****** we even have a letter from the owner saying the shirt quality is terrible the machine used for the printing is an old technology bad, lousy quality- we have only used ******************************* boxes same way we received it- I will return them same way we dont want to keep. I'm seeking a full refund, and that's it no more back and forth we have everything via email pictures we have provided this company all they need.

  Business Response

  Date: 02/06/2024

  Customer was given the option for a full refund or full reprint on the order since they were not satisfied with the print quality or product. The full refund or reprint would be processed once customer returned the t-shirts. Customer did NOT return the ********************** so we have not processed a refund and issued a reprint. Order date was 7/17/23.

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  I have looked over the response made by the business regarding complaint ID ******** and find that this resolution is satisfactory to me.
  No more time to be wasted. I appreciate your time, but you know that is untrue. I want my money, which is why we have reached this point. You don't need to send me a reprint. All I want is my money back. I will return the order to the same address; it came from the same box. As soon as I see those boxes delivered back to you, I would like my refund processed; no more run-around. As soon as I have the tracking numbers Ill be sharing it to make sure we are all on the same page. 

  Also, the business account we paid for this order is already closed due to these actions. We have a new business account. I am not sure how that would work or if you can email us a check for the total amount as soon as possible to: 
  

  **********|********
  Attention: *****************;
  *****************;
  Suite: 205
  *********, ** 01940
  
  Regards,
  *****************

  
  

  Customer Answer

  Date: 02/15/2024

  Thank you for the help provided resolving this issue. Proof that the merchandise was returned back to the Merchant a total cost to us of 300 dollars when it was of bad quality; they are the ones that needed to pay for this, not us, but we already paid for it this is been going on since August of last year. I'm glad we were able to finish. 

   

  Customer Answer

  Date: 02/16/2024

  Proof that the package was delivered and signed by Merchant _ I expect the refund confirmation email soon. 

   

  Thank you BBB for the help. 

  Customer Answer

  Date: 03/01/2024

  Dear Merchant,  

  Eleventh Days has passed since you received the returned merchandise. I haven't received an email or a refund please advise. 

  Business Response

  Date: 04/01/2024

  Customer reported a quality issue with the shirts.
  We offered to take the shirts back to quality control them and decide if we could reprint because photos looked fine
  Customer demanded refund and instead charged back the order
  The bank ruled in Printfly Corporation's favor - and deemed that we won the chargeback

  Customer Answer

  Date: 04/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21246354
  
  I am rejecting this response because: Let me be clear again with you the merchant Im not accepting a reprint from your company we all knew since minute one that I open a dispute with the bank and yes affirm decline the dispute because they are not a shirt quality control company. You keep extending this matter our last conversation you have me two options and lied about offering a refund since last year I already returned the merchandise to you guys I pay 300 dollars to return everything you have the copies of every delivery made to you guys by **** I don't want a reprint I was very clear since minute one I have done above and beyond about this matter you guys have play me multiple times and are doing it again. I WANT A FULL REFUND as per our last conversation I took option two a full refund and I returned the merchandise back to you guys If I keep all this ..... from you guys I will contact the news and the PA state attorney's office about this so they can see what you do to clients. I already told you since last year August I don't want a reprint I want my money back that reprint option is beyond accepted when I needed your help no one from your company gave a c*** about me. BBB please advise us on how to further proceed about this. Like I said you already have the merchandise with proof of delivery I need my money back 10 days more and I'm moving forward. I have been very kind about this. 
  
  
  Regards,
  
  *****************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 04/11/2024

  You have demonstrated the kind of company you guys are. Welcome to MA Laws. I will contact my local BBB rep, the news and the PA ********************** I have given you way to much time. Since August last year and you guys lied and do nothing and now you made me return the merchandise made me pay for it 300 dollars extra and no answer. Thank you I warned you. 

  Customer Answer

  Date: 05/14/2024

  Hello BBB,

  I wanted to inform you that we can now officially close this case. We have taken legal action against the merchant to recover the amount owed, including shipping costs and attorney fees. The total amount comes to $3,677, with the possibility of additional costs after the case is closed in court.

  Thank you for your attention to this matter.

  Best regards, 

  Customer Answer

  Date: 05/16/2024

  Thank you and yes the business answered with the same amount of lies and back and forth we has been getting since August 2023. I appreciate you help.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience, avoid this company; unethical customer service which caused me emotional distress. The quality of the print and craftsmanship is poor, much so that this is my first time reporting a business to the BBB. Their customer service is negligent and unethical. They ignored my concerns and tried to offer more product instead of the full refund. I just want a full refund, and to warn other users so they dont experience what I did. This experience caused emotional distress as they dragged and delayed the process which left me with no other option but to report it here.

  Business Response

  Date: 02/22/2024

  Customer was refunded in full on January 9, 2024.