Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one hoodie to be screen printed (****************************************************************). Their site clearly states they offer screen printing and does not advertise any other printing method. I placed my order and specified that I wanted it to be screen printed. A rep replied saying they cannot do screen printing due to the small order amount. Nowhere does it state on the product or checkout pages or anywhere on their site that screen printing requires a minimum order. I was only told during the back and forth via email that "if the order does not meet the minimum then it is automatically set up for our HD Digital print method." Again, not on their site. I asked if 4 was the minimum since I saw another BBB complaint where the customer received a vinyl transfer instead of screen printing for 4 shirts and the business made it right by honoring their original request. ******* then told me the minimum "varies" depending on time of year (???), then arbitrarily set the minimum at 10. This business is super unprofessional with the false advertising, lack of transparency, and yet were still unwilling to honor the original job requested and pretty much forced a refund on me. Do not use.

  Business Response

  Date: 02/07/2024

  The customer's ********************** was cancelled and refunded before it was even produced due to the confusion of print method. Customer only ************************ one product, which did not meet the minimum amount for screen printing. This is resolved. 

  Customer Answer

  Date: 02/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21043505
  
  I am rejecting this response because: the company still has not added clear disclosure of minimum order requirements for screenprinting, which misleads customers.
  When a customer thinks they're ************************* a screenprinted item directly from the screenprinting landing page / entry point but orders below the min. order requirement, the company pulls a bait and switch and uses a much lower-quality printing method without first notifying the customer, as evidenced by many other similar complaints to the BBB. ADD A DISCLOSURE. So simple.
  
   
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $276.64 on December 6th, 2023 to have two hoodies with a logo printed on the front and back delivered by December 19-22. This delivery was an estimate. I asked them to guarantee arrival by December 19 and they wanted me to pay more than $50 extra. After I refused and they sent the package out, assuring me that it would still arrive in the original delivery window. As it turns out, it wont arrive until December 28th per **** This is totally unacceptable. I have filed a complaint with them internally and followed up with a phone call. The representative on the phone refused to assist me with my open case. As this is arriving far too late I am planning to return these and go with a more reliable print maker if my complaint can not be resolved. I am seeking compensation in the form of a partial refund in exchange for an additional one week delay, as close to $300 for two hoodies was already an astronomical amount of money.

  Business Response

  Date: 01/04/2024

  Customer was refunded for the order on December 26th - due to delayed delivery date.

  Customer Answer

  Date: 01/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising on their part. I ordered 6 tshirts for 200. No where on the website did it say I was not getting a printed shirt. I got a plastic iron on shirt. They refuse to refund me. Then told me I would have to buy 60 shirts to get screen printing. Had I know that I would have never ordered these shirts. The website said there was no minimum but did not tell me that the printing would be different. I have no use for these dumb looking shirts. Looks like a kid made them. Their website is deceiving. There is also no place to complain about them on the internet to warn others.

  Business Response

  Date: 07/11/2023

  Customer requested a full refund for order.  We issued a full refund today (June 11, 2023) for the order. 

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered shirts from RushOrderTees and they printed almost all of them either off-center or both off-center and crooked (not like the design I submitted or the proof.) I contacted them and asked for a return for refund, which they denied, and instead presented me with these options: I buy the misprints for $3 per shirt and they replace them. I keep the misprints for 20% off via refund. I get a replacement and send the misprints back. I asked for a refund again and was denied, at which point I said I would take the replacement and hope it worked. I was never sent a label for the first box of shirts. I was sent a sample image of a correctly printed shirt and said that looked good. They then printed the rest and shipped them to me. They got here today and almost all of them are once again off center and crooked. I have only found one correctly printed shirt, I'm assuming the one I was sent a picture of. I have asked for a refund as I now have two boxes of unusable merch items, am past a deadline, and am out a lot of money.

  Business Response

  Date: 07/17/2023

  Customer received a refund for the crooked t-shirts. 

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered almost $1000 of product from them over 12 shirts. I asked the customer chat consultant at the time if they would all be full back print, to ensure that the items would indeed have a full back print. Instead I was sent items with tiny prints on shirts that looked like it could be a kids print. They then basically passed me off with a “this is the artwork and that’s how it is.” They provided me with a mock-up that was full back. One single mock-up. If they were going to print tiny imaging on larger shirts they should have 1. Not had their customer chat agent say that it would be a full back print on all designs, and 2. Provided mock-ups of the larger shirts so that I could have used another print provider that is versed in appropriate printing across various items. Their agent I spoke to basically laughed the situation off. Buyer beware, go elsewhere.

  Business Response

  Date: 06/13/2023

  customer refunded.

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022, I discovered that the company had mistakenly entered a different address in the shipping confirmation email. Despite my immediate contact with the company to rectify the error, my package was delivered to the wrong location. I took it upon myself to search nearby places but found no success. The company failed to respond to my inquiries, leading to *** initiating a claim for the lost package. Unfortunately, my client did not receive the product, and after six months, *** closed the case and issued a payment to the company instead of me. When I contacted PrintFly (RushOrdertees.com), their representative merely escalated the case without resolving the issue. Email exchanges with the account manager proved fruitless, and when I called to speak directly with them, I encountered a representative who exhibited arrogance and hung up on me. Despite my ongoing pursuit, the company has shown a lack of professionalism and has received payment for an unfulfilled service, as well as the claim check from ***. This situation goes beyond financial matters; it raises concerns about the company's principles, moral character, and service standards. Tracking Number: ****************** Claim Status: Claim Paid Claim Type: Lost Package P.O. Number: ******* Invoice Number: ******* Ship From Information: PRINTFLY CORP, PHILADELPHIA, PA Cost $1,200

  Business Response

  Date: 06/13/2023

  Customer was issued a refund $115.68 which was credited to Printfly for the lost package. Customer also received an account for the full amount of $1,249.18 on the order. 

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several print items from this company and did not receive quality work. The hand towel that I ordered was printed UPSIDE DOWN, rendering it useless. The logo on the shirts that I ordered isn't directly centered, which I addressed in a special comment section when ordering my items. I centered the logo based on what the website's grid was saying was centered, even though it did not look centered on the sample picture. There is a space for special instructions when placing an order, where I stated this - to make sure that the logo was actually centered because where the grid was saying it was centered didn't look centered to me. This was blatantly ignored or disregarded. Even the mug I ordered was printed with the logo lower than I placed it. The mug is still useable (though it is annoying that the logo was placed where it was because it looked 10 times better placed higher where I had it) but the rest of the products are useless. I emailed the business stating all of this and a picture of the towel (I didn't have time to get pictures of the shirts) and received an automated case number but then never heard a word back. I am clearly being ignored and at this point, I've already gone elsewhere and ordered new products. I would like a refund for all of the products but the mug.

  Business Response

  Date: 05/08/2023

  Customer has been refunded in full for the order as requested to resolve this issue. 

  Customer Answer

  Date: 05/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* 12-19-2022
  Ordered 2-2xl hoodies with rush shipping and after receiving them, they are super tiny compared to the average 2xl and do not even fit over my shoulders and did not fit my friend either. I spent $159.06 for what should’ve been a cool Christmas gift and is junk. I sent in a complaint by email and they said sizing issues aren’t their issue and only offered a minimal discount on a reorder. Why would I buy more junk. The next email they sent was wanting me to measure the shirts because that is the only way they would do anything about it. Ill send them back, they are useless to me and I want a full refund. The quality of the product is subpar, period. I’ve uploaded examples of other 2x size charts all larger than product I received.
  I know what size I wear and have multiple 2x hoodies that fit perfectly, I did not order an incorrect size.

  Business Response

  Date: 01/25/2023

  RushOrderTees is a custom apparel company that prints based on the size and product that the customer selects. A complaint about the product would have to be addressed with the company who produced the product. The customer was offered an at-cost refund and a discount on the next order she placed. 

  Customer Answer

  Date: 02/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  I never received an offer of a refund, only a discount on a new order.  As a reseller, you are responsible for the products you choose to offer.  I paid for the cost of the items plus rush shipping. An acceptable response would be a refund of at least 75% of the total order cost. 
  
  
  Regards,
  
  
  
  ***** ****** 

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3rd time dealing with this company. Wrong print placement. Wrong color of print and wrong sizes sent. I want a full refund or what I ordered. Customer service is terrible and no one will call me to resolve issues

  Business Response

  Date: 01/25/2023

  Customer received multiple free reprints because he was unhappy with his order. After reprinting three times, the customer received a full refund since he was still unhappy with his order. 

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* was placed for an order of 18 customer made hoodies. I ordered the ****** 8.0 ounce hoodies. I choose this due to the fit and the comfort. The ones i received were not those. I got what they considered a better quality. Well that was false. The fit was horrible and the material was very thin. When i filled a complaint they offered me to ship them back, once they got them back they would THEN smart making the new ones. I don't see why i had to send them back first. Its the holiday season and i know i wouldn't get these new till after the holiday. They refunded me 50%. that's all good and fine, but i want to talk to **** about this. The owner of the company. How can he make customers go through so many hoops when it was their ***** up. I am very not happy and feel this was a giant waste of my time and money. I settled for the 50% refund because i will go elsewhere to get what and what i ordered. I had over 500 more ****** employees wanting these sweaters and now i will tell them don't get through you. I will find someone better and we can all use them. I ONLY WANT ****, THE FOUNDER OF THE COMPANY, TO CALL ME. His Customer care rep said SHE does all the companies BBB complaints and her boss won't take calls. WHAT? My CEO will accept calls, and your manager won't?

  Business Response

  Date: 01/04/2023

  Customer ordered ***** hoodies, which were swapped out for better available stock. When the complaint was filed, the customer was offered to return the hoodies for a full reprint at zero cost. The customer stated that the hoodies were already given out to employees and that was not an option, so we offered a 50% refund as a courtesy. The only reason the customer did not receive a full reprint was because they chose to use the products they were sent and did not want to return them. As a resolution, we are more than willing to send the correct product to the customer free of charge. Customer account has been noted and will handle if they chose to call back in.