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Business Profile

Insurance Companies

Cigna

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.05

    Average of 399 Customer Reviews

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    Review Details

    • Annie D

      Date: 01/29/2025

      Through my employer, I have been covered by Cigna with an *** account for over six years. My employee contribution has remained consistent, and I rely on this amount to pay for significant medical expenses. However, this year my employee contribution was unexpectedly reduced by 50%. This reduction is substantial and has significantly impacted my finances, as I depended on these funds for my medical bills.Upon contacting Cigna, I was informed that my classification had changed from Class 1 to Class 2 based on my 2023 income and other factors. Consequently, my contribution has been halved. I do not recall receiving any notification of this change, and Cigna could not confirm whether such notification had been sent. Had I been aware of this adjustment, I would have reconsidered enrolling in the *** since it no longer offers a financial benefit. This situation forces me to cover more expenses out-of-pocket than anticipated, which undermines the purpose of the healthcare coverage. This coverage is highly problematic.

    • Alexandra P

      Date: 01/22/2025

      They clame that is not covered under the policy and it clearly is. They are refusing to to pay for it. Spending hours with them on the phone and not coming to a resolution this is more like a Scam

    • Mike M

      Date: 01/20/2025

      Cigna is the spirit airlines of healthcare. Do no take it even if your work gives it to for free!! I am owed money on a claim for over 6 moth and have contacted support dozens of times and they keep issuing the check to the facility instead of me and this keeps happening over and over again. TOTAL INCOMPATENCY!

    • John C

      Date: 01/13/2025

      Actually not even one star . I can write a book on how Cigna screwed up my insurance with them do now Im Going with another insurance . I had spoken to a total of 9 representatives who did not know how to do their job and kept transferring me to another person . Of course after dealing with the bots in the beginning . I would not recommend anyone to Cigna because of their poor customer service they gave me . Absolutely horrible . I had the Cigna total care plus and they decided to drop me from that plan and offer me total care . Of course this total care plus ended on Nov 30 2024 and did not receive a notice until the mid December in a letter . So after speaking to 9 individuals who offered apologies and nothing else I decided to drop them and go with a reputable insurance . Cigna had poor **************** skills and I do not recommend them to anyone .

    • D. W

      Date: 01/03/2025

      I have had my prescription covered for almost a year. When my plan renewed, they refused to cover my prescription. They said maybe you could look for discounts. Like that's gonna help a 900-1000+ bill. But hey if I get sicker, the insurance company will be at fault for deciding what to cover for people like they are licensed doctors. Worst company to be insured by ever. If I die, it is on your hands.

    • Eric S

      Date: 12/27/2024

      Slow to respond to claims and hard to get ahold of. Rejects my claims. Expensive. Passes through to a 3rd party to avoid any responsibility.

    • Rose R

      Date: 12/10/2024

      Literally the worst of the worst. I work for a healthcare facility and Cigna ******** has been taking recoupments from medical claims without identifying who the recoupments are for. They haven't sent overpayment letters to our office which means we don't get the opportunity to dispute the supposed overpayments. I attempted to call "customer service" and spoke with **. These people read from scripts and repeat the same nauseating jargon over and over. They refuse to allow me to speak to a supervisior and tell me they will send a "recoupment package" that will take 180 days. How strange that the call disconnects before the issue is resolved. Complaints will be filed with Department of Insurance and CMS.

    • Chris F

      Date: 12/05/2024

      My husband went to get his heart medication tonight. He was told at the pharmacy that cigna says he most pay full price. Or he has to order them over the mail. He has been getting them from the pharmacy. Now for some reason he can't and he is out of meds. He could die wothout these meds. but cigna doesn't care and won't help him. Delay, deny and defend I guess...

    • Ati G

      Date: 12/03/2024

      Cigna is really the worst. I have had multiple unresolved issues with them over the last couple of years. They do not follow up, they are all over the place with claims processing, and they do not hold anyone accountable for providing good service. They literally do not care. I was just on the phone for 30 minutes trying to get them to expedite prior authorization approval for an urgent medication I need. They tell me normal time is 5 days, and "urgent" takes 3 days! What is so urgent about 3 days?? Then they say if you want it faster, find samples, find manufacturer coupons, or pay out of pocket. Basically putting all the burden on the customer. Way to go ****************!

    • layal S

      Date: 12/02/2024

      The best customer service ever!!! I can't explain how helpful they are , SPECIALLY ***** She went above and beyond to help me out, so professional, helpful respectful amazing!! Exceptional customer service!

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