Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast

  3303 Main St Springfield, MA 01107-1111

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  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

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  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

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  Comcast, Inc.

  2505 S Industrial Hwy Ann Arbor, MI 48104-6129

Review Details

• Review fromKimberly B

  Date: 08/01/2022

  1 star
  This company does a bait and switch. Tell you a very good price, then more than doubles the price when you get the bill.
  Hard to reach help and they just read off of a script. Bill not itemized.

• Review fromKelly S

  Date: 07/31/2022

  1 star
  My internet keeps going out. You can't get a human to fix it. If you call the number, they make you do a reset on the modem. (I This is a temporary fix. I'm sick of continually calling, so fortunately, the next time it went out, I was able to schedule an appointment with an actual human. Unfortunately, it was fifteen hours later.
  Then, they didn't keep the appointment and called me a full hour early. When I told the rep I wasn't available, he told me I didn't have an appointment. So, how did he even know to call me? He asked me which app I'd used to make the appointment! I just went through their phone number! When I told him I was busy and he needed to call back in an hour at the appointment time, he hung up on me!
  Comcast gets enough of our money. They can afford to hire humans to help us at good, decent wages.

• Review fromDonald W

  Date: 07/30/2022

  1 star
  Comcast has provided poor service for years. In our area they have almost no competition so they know that they do not have to do anything to resolve issues. We lose internet connection on a daily basis. This is not just that the signal is buffering, I get messages that we are connected to our network but there is no internet service. They have come out and "checked thing out" and the most they do is replace a modem. They never take any responsibility for their poor service. No wonder they are not BBB accredited. They would not be able quallfy for it based on their track record. Their typical solution is to refresh the signal which does absolutely nothing. I would suggest that if you have any other options for an internet connection, take it. It can't be any worse.

• Review fromBibi M

  Date: 07/29/2022

  1 star
  Xfinity prices are ridiculously high and they do not have any promotions to lower the bill for customers. I don’t recommend anyone to get Xfinity. Customer Service acts like we have a great bargain for the service. $210 is not a great bargain. Customer Service aren’t any help.

• Review fromLynn

  Date: 07/29/2022

  1 star
  Xfinity has the worst customer service ever. They were to cancel a payment which they DID NOT. Then they said they did cancel it for a certain amount so what happened to the other money you took??? Do not get there internet or any other service there customer service always try to upgrade you but never tell the truth!!! I'm sure there is a bonus involved

• Review fromMichael D

  Date: 07/29/2022

  1 star
  A couple of issues. I signed up for new service. I received a call several days later telling me that the previous tenant never deactivated their account and they could only have one account active at a given location. Their solution was to have me go to a local office with my lease and they'd close the previous tenant's account and activate mine. I waited in their very busy lobby for 90 minutes and when it was finally my turn, the guy didn't even look at my lease. Just hit a button and sent me on my way. This wasted an afternoon for something that could have been done over the phone. I also keep receiving calls from extremely pushy sales people trying to upsell me on their mobile service. The guy kept interrupting me to push back. I told him if he kept being pushy, I was going to hang up. He responded with "don't be like that, sir." So, I hung up on him.

• Review fromalan m

  Date: 07/29/2022

  1 star
  Worst customer service ever!!! Loyal customer for over a decade but they treat you like they don’t care even though you have been paying full price the whole time!! Will never sign up for full service again!! No wonder they are hemorrhaging customers’ service is the worst!!

• Review fromDaniel Z

  Date: 07/28/2022

  1 star
  Comcast is terrible! I lost my email password on comcast.net. I spent 20 MINUTES on the line with tech support, who then said it was fixed. It wasn't. Next day, same thing. On the third day I finally got it fixed.
  Today we had a lightning storm, and I disconnected my Comcast modem from the cable to the street, as I always do to protect my equipment from lightning strikes. After the storm was over, I hooked the line back up. The modem never recognized it. I rebooted the modem twice, and checked all the connections both inside and on the outside wall where it came in from the street. No luck.
  So I called Comcast technical support. They started off with "unplug your modem for 10 seconds..." I told them I had already done that three times now. 'Nope, gotta do it again. Now while we are waiting let me offer you this new streaming service....'
  I told her I wasn't interested. I just want my line working. We were on the phone for quite a while. During this time, several times she said that my new streaming box would be arriving soon. Each time I said, emphatically, "No! I DO NOT want it!" Several times our conversation was interrupted by an automated voice saying to "Press 1 if you accept our terms." Of course I never pressed one, but I did try 2 and 0. Apparently 1 is the only answer it would accept.
  Eventually the person said she would set up an appointment for a technician to come out tomorrow afternoon. No time specified.
  About two hours later, all the status lights on the modem came on, and my internet and phone lines worked again. As I knew, the problem was not at my end. I called them back to cancel the service call, and could find no way to do that. Another artificial (non)intelligence couldn't figure that out. I was not willing to spend another 20 minutes yelling at that AI trying to get it to connect me to a real person.
  I suppose the service itself is all right, as long as you never have questions or problems....
  -dan z-

• Review fromJoseph O

  Date: 07/28/2022

  1 star
  Xfinity has gotten better over the years. Meaning they've went from a 1/10 to a 2/10 in customer service. The people you speak with are generally nice, and it sucks that they are the only human that you can take our your frustration on, so I decide to be nice to them since it isn't their fault. These slimy corporate pigs will charge me every few months for something I never in a million years would purchase. After downgraded to internet only, they waited a year and started charging me for a cable box that I had already returned. I called and was told they would cancel the charge and credit my account. They did credit my account but they resumed the extra charge and I had to try to call back to get it cancelled again and refunded. The customer service number now makes it imposible to get on the phone with someone, so I have to do a online chat and go through an antiquated online wizard that miraculously get's me to the an agent. The agent helps me out but this company sucks and I wish to god there was an alternative in my area. Such slimy people who make decisions there. So untrustworthy awful no good disgusting company and leadership. These slimy gremlins make me about as mad as something can because there is no way to get back at them and make them pay for the inconvenience and thievery that conduct on a daily basis. I sure hope Karma is real and makes these people pay for their awful decisions and product.

• Review fromRena C

  Date: 07/28/2022

  1 star
  Comcast or Xfinity has been my internet provider for several years. Throughout those years I have painfully continued to participate with the company. Several months ago, I applied for an ACT discount, and informed I had qualified. After several months there was no change in my billing. Recently, I am told there was missing information, and my application was canceled due to noncompliance on my part. This information is incorrect, and I informed the agency of my disagreement with their reported records. I made every effort to make corrections during the application period. Finally, after several months, I am told I failed to make corrections. This has left me totally frustrated and disappointed after waiting several months without the internet discount. As a customer, in good standing, this is an intolerable result and have chosen to enter a complaint of record.