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Business Profile

Pharmacy

Rite Aid Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rite Aid Corporation has 773 locations, listed below.

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    Customer Complaints Summary

    • 302 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid for my medications on 10/23/23 in the amount of 44.37. When I went to pick up I was told I could not, and was instructed to contact the Rite Aid corporation. I made multiple requests starting on 10/30, 11/2, 11/3, 11/7, 11/8 and 11/11. I was told to send an email to supportpaypos.com which I did mutiple times and there was no response. Every time I called the pharmacy multiple times and I was told they were unable to run my medications due to their computer. I had to switch to a different pharmacy and was out of important medication for 2 weeks!

      Business Response

      Date: 12/11/2023

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rite aid has closed all the stores in my area and no one bothered to transfer my prescriptions to the default pharmacy THEY assigned to me (***). I am running out of my meds and the rite aid people keep running me around in circles, they tell me to have my last rite aid pharmacy send them but THEY WERE CLOSED without warning. They just closed. Rite aid has done nothing to get this fixed and I demand they work on it.

      Business Response

      Date: 12/11/2023

      We are sorry to hear about your recent experience with Rite Aid locations in your area. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

      Customer Answer

      Date: 12/12/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      I have been trying to work with Rite Aid for weeks and nothing has been done to fix the problem. they keep passing the buck and making me do all the work. I won't be satisfied till the Rx transfer is complete.

      Regards,

      *************************

      Customer Answer

      Date: 12/28/2023

      I had to have my doctors resend my prescriptions to the Rite Aid still near my  area. That's the only way I could get my prescriptions into the third replacement Rite Aid store. To be clear Rite Aid was no help at all. I had to call my doctors and make appointments to get them to send my prescriptions to Rite Aid. My original store did send the prescriptions to the first replacement store and that store, the second Rite Aid, failed to send my prescriptions to my current Rite Aid. My third Rite Aid since the closures.

    • Initial Complaint

      Date:12/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please note this is not the first occasion this happened to me or others within the community. On numerous occasions my physicians has submitted prescriptions for me at Rite Aid and 2-3 days later I still dont hear anything from the pharmacy. You can try to call them and they 99% of the time do not answer their phone. Example right now I have been waiting 13 minutes for someone to answer. So your scripts dont get filled but you cant reach anyone on the phone for help. I had scripts put in that I need on 12/4 and 12/5 by 2 doctors. I also submitted some refills on 12/6. Today is 12/7. I did finally reach someone this morning asking for a status on 12/4 and 12/5. They told me they would get it ready by 1:00. This happens every time. I received an automated call at 12:48 telling me they were ready. I took off work, went to the pharmacy, waited in line for 22 minutes, got my medication and was told the refills still werent ready!. I get home, pull it out so i can take it and ONLY the script from 12/4 is in the bag! This pharmacy is ridiculous and you can see on the neighborhood apps numerous complaints on them. So I tried to Call them about my 12/5 script. At 14 minutes, they disconnected the call without answering. What if these scripts were life or death? And as I said, this is an all the time occurrence. Not just this once.

      Business Response

      Date: 12/11/2023

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a refill of my diabetes medication at Rite Aid Pharmacy on 11/22/23, then I got a message on 11/24/23 that it was out of stock and to come pick it up on 11/27/23. I did come back to the pharmacy, but they told me that it was delayed to come back on Wednesday, 11/29/23. I did call to check if my medication was ready, but it is still not available, and they were so rude to me when I explained that I needed my medication, then they told me to come again on Monday, 12/3/23. Until now, it has not been refilled. This is not the only incident that happens; it does keep going on. They are threatening my health by delaying the refill of my medication.

      Business Response

      Date: 12/05/2023

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. Our records show that they contacted you on or around 12/3/23 and offered to have the prescription refilled immediately, but you declined to do so. We will do everything that we can to prevent this issue from happening again in the future. Please let us know if you have any further questions or concerns.

    • Initial Complaint

      Date:12/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filled three (3) prescriptions for an ********* ******* inhaler at Rite Aid from Lupin. I have bought one nasal spray and had the same experience.All three have been defective. I pitched the first one and have the second and third which are useless.I was told by the pharmacy to contact the *****.I had to switch pharmacy to *** to get a different manufacturer and an inhaler which worked.I believe Rite Aid has closed this particular store.

      Business Response

      Date: 12/04/2023

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

      Customer Answer

      Date: 12/06/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: the specific store has closed.

      Regards,

      *****************************

      Business Response

      Date: 12/06/2023

      We are aware that location #***** has closed. Please understand upper management will still be able to reach out to you. Our records show they called on 12/5/23, however you did not answer, so they left a message. Please call them back as soon as you can. They would like to process a return for the faulty prescription you received.

      Customer Answer

      Date: 12/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Store#***** 11/18/23 **** ******* gift card $70.00 $6.95 activation fee the card is empty and the store won’t do anything about it.

      Business Response

      Date: 11/28/2023

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two bottles of Rite Aid probiotic gummies at this location, but they tasted terrible. I lost the receipt, but called the manager/associate. "*******" answered my call on 11-24-23. He said that I can get a gift card for the purchase. I would have to bring my State ID. I told him that I would be there on 11-25-23.I get to the store on 11-25-23 and I'm told that location doesn't accept returns without a receipt. ******* mentioned nothing about that when I spoke with him over the phone. He tried to process it only to learn that they don't accept returns on vitamins. Nowhere on the receipt is that mentioned.They are deceptive. There's nothing posted that states these restrictions. No signs. Nothing.

      Business Response

      Date: 11/27/2023

      We are sorry to hear about your recent experience at this location.  To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

      Customer Answer

      Date: 11/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Online order from Rite Aid in October, 2023. Large shipping box arrived, very heavy, and damaged at one end and open. I took photos of the box. I unpacked the box and not all of the items in my order were inside. I called Rite Aid online customer service and spoke with "******" who took my case and told me the order was likely split into two and a second box with other items would be shipped to me, ****** had no further details (tracking number, ETA). Three weeks later, I haven't received another shipment to complete my order. I called Rite Aid online customer service again and a male representative opened a case for me and said the matter would be referred to a supervisor or case analyst. One week later I haven't received any contact from Rite Aid. I have the damaged shipping box in my possession and I'd very much like this matter resolved so I can dispose of the shipping box. The missing items are 6x Crest toothpaste double packs, 6x ******* unscented rollon deodorant, 5x three packs of tubs of Carmex lip balm, and 2x triple packs of Carmex balm tubes. Given how long this has dragged on, I request a refund for the missing items. Thank You. *******************************

      Business Response

      Date: 12/12/2023

      We are sorry to hear about your recent experience with our online store.  To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

    • Initial Complaint

      Date:11/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have experienced pretty racist behavior by staff at the Rite Aid Amherst, NY. While the staff and manager seem friendly I have been followed in the store by an elderly cashier and her manager. And just the other day I went in there and I also had the manager come from behind the counter and look in my wallet as I gathered money. And, when I paid for my order I usually spend close to a hundred my bills are check even though giving 20s and no one else. Something must be done to change this mentality in your store or you can count on losing customers of color. This is not my normal Rite Aid store I go to but I do go here and I think something is either the matter with your training or staff to be belligerent toward customers of color.

      Business Response

      Date: 11/21/2023

      We are sorry to hear about your recent experience at this location. To assist further, we would need more information. A representative from the Customer Care department will be reaching out to you for further assistance.  

      Customer Answer

      Date: 11/22/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: The matter has not been responded to or addressed by the organization. This is a very racist entity and I’ve also seen on occasion a ***** customer at Rite Aide in Grand Island New York be treated indifferently. This store needs diversity training.

      Regards,

      *****************************

      Business Response

      Date: 11/22/2023

      Our records show a representative reached out to you via email on 11/21/23, requesting clarification on the store's location. Thank you for providing this clarification in your rejection. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days.

    • Initial Complaint

      Date:11/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased a gift card for $100.00 for my friend's birthday from Rite Aid in San Diego on 10/27/23. My friend tried to use the gift card today at a grocery store and noticed that are missing 4 digits on the number of the account of the gift card and the magnetic strip was not working. I went tonight to the Rite Aid store where I purchased the gift card and they told me they can't refund me. First of all I leave in the area 25 years my number with Rite Ate is my cell# ************ I never had any problems with gift cards before. Second It was a very disappointing to buy a birthday present to a close friend and to be in this condition. Third of all Rite Aid employee didn't help me at all and mentioned that I might did it by myself which was very disturbing. And why we are paying an activation fee to Rite Aid? I also expect to be refunded $5.95 Please let me know if you have any other questions. Regards,****

      Business Response

      Date: 11/16/2023

      We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 3 business days. 

      Customer Answer

      Date: 11/26/2023

      Hello,

      i received a phone call from local Rite Aid store and he said they need their accounting to call me in 3 business days. I have been talked to wait. The case is not resolved at all. Im surprised it was closed ???

      Please call me ************

      Thank you,

      ****

      Business Response

      Date: 11/30/2023

      We are sorry to hear you are still waiting to be contacted by a Leadership Team member. Please be aware, this matter has been escalated and someone will follow up with you as soon as possible. 

      Customer Answer

      Date: 12/10/2023

      Hello ******* ,

      I don’t know what you want me to tell you it’s been almost 30 days and Rite Ate didn’t do anything. I haven’t received my money back! Please do not close the case! 
      Please advise what BBB expect from me.

      Regards,

      ****

      Customer Answer

      Date: 12/12/2023

      Hi *******,

      Sorry I missed your call I was on a meeting. 

      Thank you so much for your call and explanation. Now I got it. Unfortunately nobody from Rite Ate Accounting  called me yet. It has been almost 30 day since I filed the claim.

      Please let me know if you have any questions !

      Regards,

      **** 

      Customer Answer

      Date: 12/17/2023

      Hi ******* 

      I got a call from Rite Ate and received back my money. 
      I would like personally to Thank you for all your time, consideration and help!

      Happy Holidays !!!

      ****

    Rite Aid Corporation is NOT a BBB Accredited Business.

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