Complaints
Customer Complaints Summary
- 259 total complaints in the last 3 years.
- 143 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 07/15/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, if Dajana would like to provide an email address, we will respond to the her directly. Additionally, we encourage Dajana to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:07/02/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a fraudulent collection on my Equifax account for $1,274 saying i owe a medical bill. I have not had a medical visit AND I have insurance. I called the company and had to leave a message and yest have heard any response. I will be disputing this with all the credit bureaus.Business Response
Date: 07/15/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:06/28/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS COLLECTION AGENCY CREDIT MANAGEMENT COMPANY FILED A DEROGATORY COLLECTION BILL ON MY CREDIT BUREAU TRANSUNION ACCOUNT.I HAVE NOT RECEIVED ANY DOCUMENTATION OR COMMUNICATION FROM THE ORIGINAL CREDITOR HNI MEDICAL SERVICE OF ******* OR CREDIT MANAGEMENT COMPANY IN THE PAST.I HAVE NO KNOWLEDGE OF THIS ACCOUNT.HNI MEDICAL SERVICE OF FLORIDA ADDRESS IS ************************************************. SAME AS ASCENSION ************************************. I HAVE ATTACHED PAID IN FULL DOCUMENTS FOR MY MEDICAL CARE THERE IN 2024.I WAS ILL IN 2024 AND I AVE ATTACHED PAID MEDICAL CARE DOCUMENTS.THERE ARE NO OUTSTANDING BILLS. I BECAME DISABLED ********* AND I HAD MEDICAID,BAPTIST HOSPITAL,ASCENSION ST ******* FINANCIAL AID AND AMBETTER HEALTH OF FLORIDA INSURANCE TO COVER ALL HOSPITAL BILLS THAT YEAR AND THIS YEAR.Business Response
Date: 07/03/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 07/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I ACCEPT THE RESPONSE FROM CMC.
****** ****Initial Complaint
Date:06/21/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an alert from my credit bureau last week notifying me of a collections from Collection Management. I learn that a company called APP of Indiana ED **** claims that I allegedly have a bill for an emergency visit from May 2025. First of all, I have NEVER even heard of this company, let alone used their services. Second, I have NEVER received any sort of correspondence from APP of Indiana ************** call, email, paper mail, or postcard. This is CLEARLY fraud. I will be disputing this on my credit report. I request that this company remove this collection from my record, otherwise I will seek litigation.Business Response
Date: 07/01/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ********* directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.So as long as **** ****** of Credit Management Company follows through with (1) removing the charges from my credit report & (2) closing the account with their agency, then I will find that this resolution is satisfactory to me.
Regards,
********* *******Initial Complaint
Date:06/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ******. Last four of social: 9237. DOB: **********. Partial account number ********. Your ********************** is attempting to collect a debt. I dispute that debt and refuse to pay it. This account does not belong to me. Additionally, I filed a dispute with the consumer reporting agencies.Business Response
Date: 07/01/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:06/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last two years, a Credit Management representative by the name of **** ******** has harrased me with voice mail messages alleging I owe money to some unknown person or company which I do not. These voice mail messages do not state who I'm supposed to owe this money to nor the amount. I have not called this woman back as I OWE NOTHING TO ANYONE. I have also blocked the number that calls me, however, **** ******** just calls me again from a different number. THIS IS HARRASSMENT, and I WANT IT TO STOP! ***** ******Business Response
Date: 06/22/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***** ******Customer Answer
Date: 06/25/2025
RESPONSE TO CREDIT MANAGEMENT
While Credit Management sent me a private email apologized for their mistake in contact me regarding a debt someone else owed, I feel that, in addition, I am owed financial compensation as this harassment has gone on for almost two years despite my pleas for them to stop.
***** ******Initial Complaint
Date:06/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dealing with Debt Collection is not to be taken lightly so I am creating this complaint so they know I am using all my resources to reach out about a debt I have no knowledge of and is being double reported to my cedit file. I've reached out to Credit Management Company, June 19, 2025. A **** ******** just responded to me today (June 20, 2025) asking for verification of DOB and full address. I did not consent to my DOB but I gave my address for requesting a debt validation letter or documents needed to review. Also I need verification that they are the sole owner since there's another agency over a week ago (not even a month has past) reporting the same debt to credit bureaus. *** have yet to validate within a week. Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request debt validation without disclosing your DOB. They must identify the alleged debt first youre not required to verify your identity to them before they verify why theyre contacting you. Until a collector proves who they are and what debt theyre collecting, it's risky to hand over personal details. Furthermore, I respectfully request that all future communication be made in writing only. I do not consent to telephone calls. This communication does not represent an acknowledgment of debt or a waiver of any rights. I am exercising my rights under the Fair Debt Collection Practices Act (FDCPA). The name of the original creditor The amount allegedly owed, with an itemized breakdown Documentation that shows I am legally responsible Proof that Credit Management Company is legally authorized to collect this debt If they haven't responded by the end of the week. My complaint will escalate to the cfpb, ftc and other proper channels.Business Response
Date: 07/01/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]CMC continues to avoid providing a full and lawful response on any platform including direct communication. Despite multiple written requests for debt validation beginning June 19, 2025, CMC failed to provide proper validation before continuing collection and credit reporting activity. Furthermore, I have clearly stated that I do not authorize or agree to any phone communication. Their response here avoids accountability by offering no details, timeline, or proof of resolution. At this time, I do not agree that the matter is resolved.
Regards,
******* *****Initial Complaint
Date:06/18/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have placed an item on my credit report, that doesnt belong to me. I have contacted the original creditor, who informed me that there is no balance Or money owed to them. In fact, theres a credit on my account. Acute *************** This does not belong to me and I am requesting they remove it from my credit reportBusiness Response
Date: 06/25/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:06/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has damaged my credit, I never had a loan its stated a loan , they have posted 3 different payments i owe if this is a hospital bill this not supposed to damage my credit nor be on my credit I want it remove off my credit .Business Response
Date: 07/03/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******** ****Initial Complaint
Date:06/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company under the name of Collection Management Company Based out of **********, ************. Has reported under my credit reports that I have a Medical Bill owed for $1,744 dollars from an account open on July, 12th, 2022. Yet listen to this.. when I call to get information on who they are placing this collection on, they give me. A total Different Name, and with a different Date of Birth which is not even close to being me. This person not only has a different name but also was born in ****, I was born in ****. And all my medical bills are 100 percent covered by the V.A. If you read the reviews is a tactic they use to get into peoples credit reports and add false medical bills collections. This ***** my credit for no reason and I am sure if the do this 100s of thousands of times they are running a scheme network, how has no one noticed or has done something about this yet? The *** needs to investigate this and a** a Veteran I will do all in my power to make sure this starts to get investigated. The account I placed in this complaint is the account they gave me, and they seemed mad that someone slipped and gave me the whole account number.Business Response
Date: 06/25/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to **** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.
Credit Management Company is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.