Complaints
Customer Complaints Summary
- 259 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This month, I became aware of two collection accounts from CRDMGMCOMP that do not belong to me. One was opened on December 10, 2024, with a balance of $1,969, and the other on May 16, 2025, with a balance of $1,180. I did not open or authorize these accounts. I respectfully request that both be reviewed, removed, and blocked from my credit file as fraudulent entries.Account number ******** Account number ********Business Response
Date: 06/19/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Kelly Perez's claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, if Kelly would like to provide an email address, we will respond to the them directly. Additionally, we encourage Kelly to contact us at 888-677-5049 if we can be of further assistance. Thank you.Initial Complaint
Date:06/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 06/10/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, if ********* would like to provide his email address, we will respond to him directly. Additionally, we encourage Christian to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:05/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The collector failed to provide a timely debt validation after initial contact.Business Response
Date: 06/04/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:05/28/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Credit Management Company has a recording calling my home asking me to call them back. I call them back and am on hold for up to 45 minutes with no answer. This is harassment! I have no idea why this company is calling my home and I want it stopped. If this is legit they can send me a letter or call me with a human. Even when I am home and answer the phone, which has happened and I immediately return their call their robot puts me on hold forever with no answer.Business Response
Date: 06/10/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting their response as they have not reached out to me other than their ROBO call I am complaining of.
I telephone the number provided in their response and am placed on hold.
this could be resolve in ******************************************************
The are reporting the debt as ******* Hole Medical and I am Not ******* Hole Medical
REJECT
***** E ******Business Response
Date: 06/11/2025
Again, due to federal privacy laws, we are unable to provide a substantive response on this pubic platform. ************* would like to speak with someone at ***, we again encourage him to call ************ and a CMC representative will assist him.Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The response from the business is a cop out. If the company was the professional company they advertise they would communicate with me rather than harras me over the phone with a robot.I have called the number provided and been placed on hold three out of three time. If the business would like to communicate with me if I am responsible for the subject matter they can mail me just as IRS would and or Social Security.
They have my contact information if I truely am responsible for what they claiming.
Mail or phone, ME--they don't answer their phones when I call them
Regards,
***** ******Initial Complaint
Date:05/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a fraudulent collection on my Transunion account for this ********************** saying i owe a medical bill. I have not had a medical visit AND i have insurance. I called the company/hospital they are supposedly collecting from and was told this company is using their info to STEAL money from people and are already under investigation. I was told i do NOT have any medical bills due. When contacting the company they can NOT provide anything from company they are "collecting" for nor any REQUIRED information. I have disputed with credit bureau as well and will be fuling charges if this is not taken off my credit report.Business Response
Date: 06/04/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Shatonda ******* ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:05/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 06/04/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, if ****** would like to provide his email address, we will respond to him directly. Additionally, we encourage ****** to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:05/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit management company has been taking money from me for awhile. I have requested statements numerous times to see where my money is going. They do not send itemized bills, or show money is being transfered to ****. For all I know they are pocketing half of it. I do not have visibility to ensure my bills are being paid. I have called many times with being told they would call back abd do not. When I call my phone number is not linked to any accountsBusiness Response
Date: 05/16/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:05/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
. Debt information changed after I initiated a dispute, showing inconsistenciesBusiness Response
Date: 05/27/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Tarvares directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:05/10/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a fraudulent account on my ********************** report. I am a victim of Id theft and this is not my account. I have filed a report with the *** for this incident. I am also attaching a copy of my ID , social and utility bill to validate my true identity. Please mark this account as fraudulent as it is Not my account. Thank you.Business Response
Date: 05/21/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** *********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 05/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********Initial Complaint
Date:05/09/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a alert this company has put a derogatory mark/collection on my credit profile two different reports same company name. Amount $552 Opened date Dec ******* appeared on credit report 5/9/2025 (Inaccurate) also Credit Management co did not provide a account #, contact # or ********************** address on report. Remarks Medical. I am not liable for this debt with Credit Management ** and do not have a contract with Credit Management **. They did not provided me with original application as asked. **rrection to my credit report. I request/demand this account be removed from my credit report. Also this account is not showing maximum possible accuracy according to USC 1681 e(b) the open date, date last active and company info is missing not accurate. Delete account immediately for violation of 15 USC 1681 e(b) and Hippa violationBusiness Response
Date: 05/15/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** *******' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Zenika directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.
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