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Business Profile

Gift Cards

GiftYa
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was gifted a 200 gift card **** card. Never got the text for activation. The sender indicated that money was drafted from their bank account

    Business Response

    Date: 07/07/2025

    Thank you for contacting us and for your interest in our product.

    The buyer's order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process the purchase. 

    Any pre-authorizations or pending transactions on their statement are NOT a charge and they will be removed automatically within 7 business days. The buyer may independently verify this with their payment card issuer.

    As the order cancelled you would not receive a notification bu the buyer is welcome to reach out to us or preferably their bank to confirm no funds were captured by us. 

  • Initial Complaint

    Date:06/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact giftya to redeem gift. Person did not receive a link.

    Business Response

    Date: 06/30/2025

    Hi *****

    Our support team have immediately sent you a message with your eGift enclosed in ticket ******. Please let us know if we can do anything further to assist you.
    You can email us at ************************************************************ 

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my son a gift card from Giftya he was told to link a card to his e gift card I purchased he made the purchase at the store I purchased the gift card for but wasnt given a refund then when he chatted when them they said they would credit his account then he received a message that they couldnt credit his card on file he doesnt want to use his bank card or his bank debit card because he feel it is a scam I would like a refund please

    Business Response

    Date: 06/24/2025

    Hi

    We are sorry for any poor experience. We see you contacted us on support ticket 572748. The support team communicated the refund was processed. Please feel free to reach out if you need any additional assistance.
     

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister ordered a get-well gift for me of a $200 giftya certificate. It has not been received and I cannot get in touch with anyone at the company. At this point, my sister would just like her money back.

    Business Response

    Date: 06/25/2025

    Hi Dorothy

    We are deeply sorry for the poor experience and as communicated, we have offered credits or a refund to affected users. In your case we refunded the buyer and messaged them with this information.

    Thank you for your feedback and patience.

    Customer Answer

    Date: 06/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23501643, and find that this resolution is satisfactory to me. 



    Regards,



    Dorothy Schmid

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************, do not trust. I received a giftya. The only options for redemption are to enter sensitive credit card info. There is supposedly an option to exchange for a physical gift card in the mail, but after repeated attempts to select that option I only get an error message saying "Unable to Process, Contact Customer Support". But there is no phone number to talk to support, only a chatbot, which is unable to understand the issue and only gives canned response. So basically I have no way of redeeming the gift card. Watch out, total scam!

    Business Response

    Date: 06/19/2025

    Hi - We have fully refunded the order.

    Linking your credit or debit card is one of the multiple ways to redeem your gift. This is depicted on the screenshot your provided. We do not wish for our clients to have any negative experience, and we hope you have a better experience next time.
    We have refunded the purchaser in full. It can take 1 to 5 days for the funds to process.

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giftya seems to have a reputation of taking your card number and charging account, but doesnt deliver the money to the person gifted. This happened yesterday and they need to fix this asap! Its criminal to pull this repeatedly to customers

    Business Response

    Date: 06/19/2025

    We sincerely apologize for any inconvenience caused. 
    The gift was unable to be delivered due to a technical issue on our side.
    The order has been refunded in full. Funds may take 1 to 5 days to reflect on your statement.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After we experienced a house flood, my sisters and parents sent me a $250 gift to door dash through GiftYa, that I opted to receive via **** gift card since the other options opened my bank account to potential interference that I wasnt comfortable with. We have tried to use the gift card at various merchants and it is declined everywhere. Would like the sister that purchased the gift to be refunded.

    Business Response

    Date: 05/27/2025

    Thank you for reaching out and we do apologize that you had an issue using your card. Your card is valid, activated, and ready to be used with the full value available. The transactions declined because the purchase amount was more than the available balance. To process such a transaction, please be clear with the merchant to charge your card for the available balance only and then you can pay the rest on a different form of payment. Our support team has emailed you with additional supporting evidence and a support request number. Please feel free to reply to that email if you have any questions.

  • Initial Complaint

    Date:04/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint regarding the practices of GiftYa, a digital gift card service that claims, according to its published policies, not to store or monitor users card or banking information.Despite this, I have repeatedly received emails from GiftYa referencing specific activity on my personal debit card, including financial details or transaction related identifiers, immediately after I have used my card. Their access should have been terminated in December upon the gifts use. This strongly suggests that GiftYa is monitoring my financial activity in real time, which contradicts their stated policy. At no point have I provided consent for GiftYa to track, store, or access my financial activity in any way. Their behavior is a violation of privacy and a misrepresentation of their data handling practices.This conduct is invasive, concerning, and misleading. Their users are being misled, and they deny continued access to my account despite their emails containing my card number. I worry that their employees or systems now have my card information.I demand that GiftYa immediately and permanently delete any and all of my personal and financial information from their systems. They should be required to inform all of their users of the continued monitoring of their bank accounts.Thank you

    Business Response

    Date: 04/14/2025

    Thank you for reaching out to us at GiftYa. We understand you're concerned about your bank information being used. GiftYa is not your typical gift card. It allows recipients to choose from various redemption options, including the option to use it like a traditional gift card. We noticed that you selected the option to link your card, which provided you with a $10 incentive, making your gift worth a total of $35.
     
    You also had the option of not linking and selecting one of the below options:
    Exchange for a plastic **** Gift Card - Free delivery mailed directly to you.
    Exchange for an eGift - For our national brands only, receive a traditional store-branded. Not available for **** merchants.
    Exchange for a different merchant - Available for all merchants ($0.99 exchange fee applies)
    Cash out your GiftYa to Zelle  Receive the cash value in your Zelle account ($3.99 fee applies & transfers may take up to 24 hours)
    ReGift - Dont need your GiftYa? You can also regift it to a new recipient. ($1.95 fee applies)
      
    We processed your credits, and in 2 occasions they failed, but later we were able to credit you.
     
    At the moment, the gift card credit of $35 was used in full, our system automatically disconnects the link card. In addition, the linked card is only connected to the usage on Taco bell. 
     
    Additionally, we have closed your account in response to your request and concerns.
     
    If you have any other questions, please let us know.

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a E gift card for 170 dollars and as the site says I linked it to a credit card but when I followed the instructions and used the funds into my phone it charged the money I had already on my card so i lost 340 dollars square I demand reparations because the card I used it on was my mothers because I am 17 I would like a refund

    Business Response

    Date: 02/18/2025

    Good Morning *****

    Our support team called you and we understand that the credit has been received and your complaint has been addressed. 

    Please do get back to us if you need any additional support.

    Thank you!

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased GiftYa $100 for family. They REFUSE to open/redeem card becaused THEIR own bank acct info was required.I'd like to receive/ exchange the $100 card in the regular mail to me so I can give it to them in person,at:***** ***** ******************************************* Really hope this works....Thanks

    Business Response

    Date: 01/30/2025

    Hi *******

    We tried to call you and emailed via Ticket number 523046

    Please do reply to the email and we will gladly try assist you further. Please know that the recipient DOES NOT have to provide their personal banking information of they dont want to. They have options and card linking is only one of the many redemption options. 

    Customer Answer

    Date: 02/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *****

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