Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent service that I am submitting to both the BBB and the FBI to look into. They have scammed multiple folks out of money based on your reviews. I was just one of them. They charged me $40 for a gift card to Texas Roadhouse and then did not process my order or send it to the recipient. I tried to contact their customer service line which is dead/false. Their email customer service function also does not work. Why are you allowing them to continue to operate under these conditions?

  Business Response

  Date: 01/28/2023

  Thank you* ******, for posting your comments with the Better Business Bureau.
  

  Your description of events has no resemblance to the documented interaction.
  

  You contacted GiftYa online support this morning at 9:32AM ET and we responded in two (2) minutes sharing with you that your payment card was declined (therefore your order was unable to be processed).
  

  GiftYa provides world class customer service 24x7x365 by telephone # 855-534-5222 listed on the home page of GiftYa.com, or online, chat, and SMS.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/07/2023, a transaction was made in the amount of $36.95 on Giftya.com.
  
  The purchase was for a $35 egift card, to be delivered immediately via text message.
  
  After multiple attempts of checking out, each time the page notified me that the order did not go through, however I checked my Wells Fargo and the exact amount that I was to pay was taken out.

  Business Response

  Date: 01/09/2023

  Thank you, ****** for posting your comments with the Better Business Bureau.
  

  I see your online support request on Saturday, January 7, 2023, at 12:16PM ET and the response nine (9) minutes later.  As shared, the transaction was not approved with a message of insufficient funds and a recommendation you contact your bank (Wells Fargo) and/or try another form of payment.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

  Customer Answer

  Date: 01/11/2023

  From: ** * **********************>
  Date: Sat, Jan 7, 2023 at 9:13 PM
  
  
  
  The complaint filed on 01-07-23 has been solved and there is no longer any action needed, thanks

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred today, Jan 6, 2022.
  It popped up on the site where l was attempting to purchase a gift card. When my recipient opened their email the site debited my debit card. The recipient was asked for their card information to be able to use the “gift card”. That’s when we realized it was a scam.

  Business Response

  Date: 01/07/2023

  Thank you, ******* for posting your comments with the Better Business Bureau.
  

  Your gift recipient is not charged to receive or use the gift.
  

  GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical VISA card.
  

  Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. 
  

  You and your gift recipient may always reach our 24x7x365 support team by telephone, email, chat, and SMS.

  We have two other companies offering traditional plastic & digital gift cards (www.PerfectGift.com and www.GiftCardGranny.com). 
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an error at checkout saying my card could not be authorized, got charged many times, emailed company and have not gotten a response. No customer service number, horrible company

• Initial Complaint

  Date:12/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered E CARDS to find out that the recipient needs a VISA, MASTERCARD, etc...to use them..THE RECIPIENTS are in highschool!....they say NO REFUND and are not willing to refund my $100 ...... this site is a SCAM!

  Business Response

  Date: 12/25/2022

  Thank you, ****** for posting your comments with the Better Business Bureau.
  

  GiftYa does not require a gift recipient to have or use a VISA or Mastercard.
  

  GiftYas may be redeemed by 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical VISA card.
  

  Your gift recipient may request support by telephone, chat, SMS or email 24x7x365.
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought more than one chipotle GiftYa.
  $35. Thinking my son can use more than once. But finally told me to stop buying these because he spends $12 on chipotle but the GiftYa balance goes directly to zero.

  Business Response

  Date: 12/01/2022

  ** ******

  I am assuming there is some misunderstanding. The Chipotle GiftYas were exchanged for an eGift by your recipient - these eGifts are worth the total value of the Gift you purchased. They can verify this by using Chipotles own gift card balance check website (they just need to access the eGift).

  We would be more than happy to speak directly to the recipient to ensure they are redeeming their eGift correctly. 

  We stand by our product and service and are fully committed to ensuring a pleasant gifting experience.

  Your recipient can reach out to me directly or they can simply message us at [email protected] for immediate support.

  No eGifts cash out after use and they will 100% be worth the value of your purchase.

  Russell Da Silva

  *************************
  
  ******* ********

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to buy an E gift card, but received an error message which claimed my card had not been charged, but the sale could not be completed. When I looked at my statement, not only had I’ve been charged for the sale, but there were four charges on my card. I called customer service. They wouldn’t return the money, and the gift card was not sent. I had to go through my bank to have the charges taken off.

  Business Response

  Date: 12/01/2022

  Hi - We make every possible effort to accommodate requests and provide high-quality service.
  
  Unfortunately, this account is unable to be approved in our verification and compliance process. This occurs due to the gift card industry and financial regulations and procedures, and for the protection of payment cardholders.
  
  Any number of issues can prevent the approval of a purchase. This status has no reflection on purchaser creditworthiness.
  
  We apologize for this inconvenience. Your funds were not captured by us. The item on your statement was a pending authorization which will be put through as a reversal. In the case of a reversal you won't see a refund credit on your statement—you will just see the original authorization drop off your statement entirely after a few days. There will be no payment, and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this.

  Regards

  Russell D* *****

  Director of Client Care

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a EMS agency and on September 22, 2022 we received a GiftYa card from a patient that we had assisted in thanking us which will be attached. However as many of the reviews showed possible scam went in and sent a thing to the support for GiftYa And I got an email back saying that it was invalid although it was sent on the same day. My more concern is not for us not receiving the gift but for the consumer that was taken for the amount of money as shown in the attachment of $41.95 because if they got scammed how many other people have been scammed from this company

  Business Response

  Date: 09/23/2022

  Good Morning ****** I am very sorry to read your review and I can assure you we only want our clients to have a pleasant gifting experience. The buyers order in this case was cancelled and this was communicated in both sms and email to them. In some cases an order or account may go under review - this is for the protection of our clients as we do see a significant amount of fraud with peoples payment  methods or impersonations of their credentials. Our system may have inadvertently cancelled the order which we can address with the buyer. As far as the funds go for the buyer, the transaction was processed as a pending transaction on their statement and this pending charge will fall off their statement shortly (or may already be off). I would be happy to give you a call and discuss any of this message with you. I will further review the responses from the Customer Care agents to better communicate the above in the first instance.

  Russell D* *****

  Director of Client Care

  *** *** ****