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1.27/5 stars
Average of 89 Customer Reviews
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Review fromMorgan V
Date: 05/16/2025
1 starMorgan V
Date: 05/16/2025
Unexpected "Processing Fee" AND Unreceived Refund - Extremely Poor Experience with Giftya I am writing to express my extreme dissatisfaction with my recent experience with Giftya. I was issued a refund for an unused gift card, which should have been a straightforward process. However, Giftya inexplicably deducted a $1.95 "processing fee" from my refund, and as of today, I have not even received the remaining $18.This fee was never disclosed during the initial purchase, and when I inquired about it, the response from their support team was unhelpful and dismissive. I received a generic email stating that the refund had been processed, with no attempt to justify this unexpected charge or provide a realistic timeline for when the funds would actually appear in my ********** deduct a fee from a refund, especially for an unused gift card, and then to not even deliver the promised remaining funds in a timely manner is completely unacceptable. It demonstrates a profound lack of transparency, incredibly poor customer service, and frankly, raises serious concerns about their business practices.I am currently out the full amount of the gift card minus their arbitrary fee, and I have no guarantee of when or if I will actually receive the majority of my money back. I would strongly advise potential customers to be extremely cautious when dealing with Giftya and to be aware of potential hidden fees and unreliable refund processes.This entire experience has been incredibly frustrating and financially negative. I will certainly not be using Giftya's services again in the future and will be exploring further avenues to recover my funds.GiftYa
Date: 05/19/2025
We are sorry to read about your experience. The refund has been processed and should be reflected on the card used for the purchase. If you do not see it, our team will assist and provide you with a Trace ID you can provide the bank.We do not want our clients to have any negative experiences; we will process your additional $1.95 fee. For any more information or support please reply to the Ticket email or use **********************************Review fromCrystal s
Date: 01/15/2025
1 starCrystal s
Date: 01/15/2025
************ beware we have been emailing for days no response. Company stole 75 dollars of **************** moneyGiftYa
Date: 02/10/2025
Hi *******,Thank you for reaching out and apologies that your recipient has an issue with this card. I show that per our correspondence with you on 01/16/25. We reviewed this and show that this card was accessed and redeemed for an E-gift. The card was issued with the full $75 available. Once the card is issued we unfortunately do not have access to card transactions to see its use. Please check with **** customer support to view the card transaction history.Feel free to each out if you need any additional support.Review fromBrian and Julie C
Date: 11/21/2024
1 starBrian and Julie C
Date: 11/21/2024
My mother-in-law sent 2 giftya gift cards for ****************** totaling $150.00 so we can visit her. They are asking for our bank account information. WE CANNOT PROVIDE THAT! That's completely inappropriate and we're at a loss for how to proceed! I've read all the reviews online about what a scam of a company this is and how so many have been ignored and lost money! This is ridiculous. How can they stay in business? Why isn't BBB holding them accountable? Sounds like we need another BBB to rate BBB for letting this slide! What's going on?! BBB payout?? Geez!GiftYa
Date: 11/26/2024
Hi ***** and ***** Our team have called and left a voicemail and written an email to try and reach you so we can make sure you are able to redeem your gift. We will try again today (11/26). In short, you have an option to redeem the Southwest funds as an *****. Click on the gift link in your email or sms and then please select to redeem as an eGift. Once you have that you can use it directly with Southwest. You DO NOT need ti provide your credit card details to GiftYa if you choose not too.If we dont reach you in our call please email us at ********************************** and we will call you back at time convenient for you.Review fromErin B
Date: 11/10/2024
1 starErin B
Date: 11/10/2024
Would give less if I could. My credit has been pending for 2 months even though it says my credit is processing and would take 3-5 days. Its been months. Cant actually speak to a human to get this resolved. Dont bother with this company.GiftYa
Date: 11/13/2024
Hello, ****. Thank you for your feedback regarding your recent GiftYa experience. We reviewed your account and can confirm that we processed the $110 credit to your linked card account on file on October 8th, 2024.We can also provide you with a transaction confirmation number that you can give to your bank to help them find it in their system. We have also left you a voice message regarding this processed credit. Please feel free to call us back and we will be happy to provide the transaction number to you. If you prefer, you can email us at *********************************** We look forward to speaking with you.Review fromLuke W
Date: 11/04/2024
5 starsLuke W
Date: 11/04/2024
Someone sent me a gift card with it recently for chipotle and I linked it to my debit card and it worked great.GiftYa
Date: 11/05/2024
Thank you so much for the good review! It is sincerely appreciated!Review fromHubert B
Date: 11/01/2024
1 starHubert B
Date: 11/01/2024
It's not very good. Instruction are not clear and they have no warnings about what happens if a merchant is out of business. They should not allow those gifts on their site. I was given a gift for Logans roadhouse. I selected to recieve it on e card. I then found out there Logans was no longer open in my area. The closest one was 300 miles away. But I could not change it and the lifter could not get a refund because I chose e card. There was no mention of not being able to change it. Also their merchants are not up to date. Pull up Amarillo tx restruants and it only shows one. There are alot more than that. You have to pull up national to get what is in ********. They scam customers so beware. I will not recommend or ever use Gifta again. I lost my chrismas bonus because of them.GiftYa
Date: 11/04/2024
Hi ******. Our support team have reached out to you via phone and left a voicemail and followed that up with a detailed email to assist you. Please feel free to reply back to that email if you would like a call back or any further support. Have a great day.Review fromHeather B
Date: 10/30/2024
1 starHeather B
Date: 10/30/2024
Received a DoorDash gift card from work through GiftYa. Went to redeem it and it wants me to link my credit card which I found to be odd. Tried to send it directly to my account through Zelle but there is a $3.99 fee to do so. Chose the eGift option to get a regular gift card code through DoorDash but "it takes up to 24 hours to process". ********** and trash company. They try to entice you to link your credit card by giving you "a $10 bonus". When you don't comply with their preferred method they charge fees or impose an arbitrary wait time for you to get your gift card purely to discourage you from using the other options. DO NOT SEND A GIFT CARD THROUGH THIS COMPANY.GiftYa
Date: 11/04/2024
Hi ******* Thank you for the feedback and we apologize for any frustration with the product. GiftYa is highly committed to ensuring a safe and secure gifting experience. The recommendation for linking a Card is to keep a recipients funds secure, ensure funds are not lost or stolen. Other benefits of GiftYa is to ensure gifts never expire and all funds get used. We appreciate that not all recipients wish to link their cards. The 24 hrs process for eGift processing is to protect our recipients from fraudulent activity but we will make sure your feedback is escalated to our product team.Thank you again for the comments. We always strive to ensure our product and service is enjoyed by both buyer and recipient so we take all feedback very seriously.Review fromCheryl B
Date: 10/23/2024
1 starCheryl B
Date: 10/23/2024
Let me send first time. Refused to use my account again. Guess they got all of my financial information the first time. Shut them down.GiftYa
Date: 11/04/2024
Hi ******. We apologize for any frustration in purchasing a GiftYa.We have actively reviewed your feedback and account. Our compliance team have indicated that the account is now able to be used to purchase gifts. It appears an inadvertent setting was triggered which should not have. We are sorry for any confusion and if you have any questions please let us know : **********************************Review fromBella T
Date: 10/20/2024
1 starBella T
Date: 10/20/2024
I bought this Roblox card for my little brother and weve spent the whole day trying to figure out how to redeem it. The fact that I have to pay process fee and I didnt get it. its should be easy. Send it and give me the freaking code. Now Ive lost 7 dollars and my little brother couldnt have a nice small gift. I cant even reach out to you guys and get help. Thank you for wasting my time and money. For better communication, let me know what to do to get my 7 dollars back or redeem the card.GiftYa
Date: 10/24/2024
Hi, ****** Thank you for your review. We are sorry to hear your recipient is experiencing issues redeeming their ROBLOX GiftYa. We checked our system yesterday (October 23rd) and we are pleased to report that your recipient was able to exchange his GIftYa for a plastic **** gift card instead. His **** card will be delivered to his home address in ******* within 5 business days via **** first-class mail. Please let us know if you need any further assistance.Review fromMeg A
Date: 10/16/2024
1 starMeg A
Date: 10/16/2024
*******************. My mom trued to gift me some gift cards but somehow they need my bank account?Also, if the card was already purchased why do I have to use my own debit card so they can reimburse me later? Its already paid for!GiftYa
Date: 10/18/2024
Hi Meg. We are sorry for any poor experience. Card linking is a technology similar to venmo and this form of redemption ensures a recipient does not lose their gift card, a gift card is used to its fullest, the gift never expires and most importantly its safe from theft or fraud. We also add an additional $10 incentive to first time card linked gifts.
We appreciate that not all our clients will want to link a card so there are other redemption options offered. If you would like any of our representatives to cont you and assist you or elaborate more on this we would gladly do that. [email protected]
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