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Business Profile

Gift Cards

GiftYa
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date 12/24/2024 giftYa order # **************** Ordered gift card: ****** $100 gift Recipient: tele is ************ Recipient reports: Not able to access her gift link. Attempts to communicate with GiftYa customer support unacknowledged.I (the giftor) tele ************ has tried to intercede on recipient behalf, and also get no solution from an unresponsive BOT

    Business Response

    Date: 01/28/2025

    Hi *****,

    Our team tried to call you and we sent the following email correspondence in response to your BBB complaint:
     
    "This is ********, from Giftya Support team. I tried calling but you were not available. I understand that your recipient is having trouble redeeming their Amazon eGift card. To help me troubleshoot this issue, could you please provide more details about the problem they are encountering? Are they receiving any error messages? If so, please share the exact message they are seeing. Is the redemption link not working at all? 
    In the meantime, they may use this link to access the Amazon egift. ********************************************************** . They just need to enter their mobile ************** to receive the *** code and sign in. Once signed in, all they need to do is select the "use as an egift" option, and they will receive the Amazon electronic gift card."
     
    You may also reach us via: 
    Call **************
    Text **************
    email: ************************************************************

  • Initial Complaint

    Date:01/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a $50 gift card through GiftYa that was ordered without my knowledge and I contacted the business regarding this but they refused to refund the order, even though I cannot access the funds and they acknowledged the full value still remains. My credit card company told me to dispute due to other fraudulent charges during the same timeframe. I did so but they closed the dispute. I then noticed that the funds of the card have been removed entirely, and I have not received a refund. I contacted GiftYa to which I received a response that they need to finish the dispute, even though that process had already concluded between GiftYa and the credit card company. I do not want my funds reinstated, I want the order refunded. I cannot access these funds and this does not work

    Business Response

    Date: 01/21/2025

    Hi *******. The team that handles disputes and refunds has further reviewed this case. It appears the GiftYa was exchanged for a physical card but due to a "inquiry" being filed the card was de-valued and the order is unable to be refunded.
    They can see that your bank initiated an "inquiry" which was then closed out (as you mentioned). This is different to a chargeback, and our compliance team have recommend that you are needing to file a formal chargeback with your financial institution which we will receive and respond to accordingly via the bank.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my son a 75 dollar **** gift card.When checking the balance it says 0 on ****. **** has no record of the 16 digit code this company gave my son.I've been emailing and calling for days and no help.Please watch out for this scamming conpany.

    Business Response

    Date: 01/23/2025

    Thank you for reaching out and apologies that your recipient has an issue with this card. We show that per our correspondence with you on 01/16/25. We reviewed this and show that this card was accessed and redeemed for an E-gift. The card was issued with the full $75 available. Once the card is issued we unfortunately do not have access to card transactions to see its use. Please check with **** customer support to view the card transaction history.
    Feel free to each out if you need any additional support.

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 6, 2024 date of transaction. $16.68 was paid to ******* Restaurant in ******, ** with a preregistered MasterCard. GiftYa was supposed to credit this amount to my MasterCard per their terms and conditions within 3-5 business days. I've tried to contact them by phone - no human there. By chat - only a BOT, not a human. No way to resolve the issue. Was originally a $100 gift card received from a family member. In order to use the gift, GiftYa requires you to enter the ** you plan to use to make payments to the business tied to the card. Then each time you use it there, Giftya says they'll credit your ** that amount. It worked only the first time I used it. The second time is the time in question with no credit received. In my attempts to get the $16.68 credited, their website sent me the remaining amount of the gift card, which is great (even though we had not spent it at the restaurant it was supposed to be for). But the $16.68 which was paid on December 6 has NOT been received and there is apparently NO remedy to receive it.This is a pure SCAM!

    Business Response

    Date: 01/07/2025

    Hi ********

    The support team reached out to give further information on the  gift credits for ******* Restaurant & Bakery GiftYa that were processed last 
    11/19/2024 for $37.07
    12/07/2024 for $16.68 
    12/25/2024 for $56.25

    Credits can take 3-5 business days for your bank to process so we need you to check the credited amounts 1-5days after each transaction(s).
     
    Please note that the credit may not state GIFTYA but rather one of the below descriptions instead:
     
    PAYMENT*THANK YOU
    PMT FOR **** ***** SERVICE
    PAYMENT THANK YOU - ****
    ELECTRONIC PAYMENT - THANK YOU
    PAYMENT THANK YOU

    We will reach out again to the processing bank to verify there  $16.68.

    Please can you verify there is no credit on your statements from the period 12/7 to 12/12. Any statement validation evidence will help us further investigate. Thank you!

    You can reply to the last emailed correspondence or contact us at ************************************************************

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    There is no refund to my MasterCard on any date from any sender since the 12/6/24 payment made at ******* for $16.68 despite GiftYa saying there is. I have responded to their email referenced in their response to BBB with that information, with no follow up reply from the business.

    I realize this isnt a large sum of money, but it is my money, gifted to me, and is owed to me by this business!!

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******** *****

    Business Response

    Date: 01/09/2025

    Hi ********

    We have reactived the GiftYa for $16.88. Please select a redemption option other than linking your debit or credit card.

    We hope this resolves the issue. Please contact us at ********************************** for any questions or support.

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    GiftYa demanded I share my Master Card statement with them during certain dates. I sent them two screenshots per their request. They then responded stating they would credit me the outstanding $16.68, but that they couldnt credit my original MC used and would need to click a link and provide either another card or request a prepaid ***** I did the latter. In todays mail, I received a prepaid **** for $6.68 NOT the $16.68 they owe me and promised me. Seriously?? I have sent them notification, but ask that you do as well.  Again, it is not the amount. It is the principle!!


    Regards,

    ******** *****

    Business Response

    Date: 01/23/2025

    I am working to resolve this case directly with ********.
    Thanks, ******* ********

    Customer Answer

    Date: 01/23/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *****

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I orsered 4 gift cards totaling $300. None work. Trying to complain, no customer service. Now i see compalints all over the internet that this is a scam service. Why haven't you shut them down?

    Business Response

    Date: 12/27/2024

    Hi - We have refunded the orders,. It will take 1 to 5 days to process.

    Customer Answer

    Date: 12/31/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    From: ******** ***** ****** <**************************************>
    Date: Mon, Dec 30, 2024 at 4:37 PM
    Subject: Re: You have a new message from the BBB serving ******************** regarding complaint #********.
    To: Better Business Bureau <*******************************************************************************>


    We received the refund thank you

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a Target gift card for my childs birthday via GiftYa on ********. On 12/26/24, I tried to activate this giftcard, it repeatedly failed, and my attempt to reach out to customer service left me in a failed AI loop with no way to get to a real person. The only way to use the value was to either input my personal credit card or to request a Zelle payment. this payment has been listed as pending, and included a hefty fee. This site seems to be a scam.

    Business Response

    Date: 01/07/2025

    Hi **** - we are sorry to read about your experience. We reviewed the GiftYa options and you should have had the ability to link a credit or debit card, select and eGift (no fee), regift, select a physical **** card (no fee), switch merchants and send to Zelle. We do see the ***** transfer as successful on 12/26 8.05pm EST. Unfortunately we do not see any support requests so it is challenging now to see why a card could not be activated. We are more than happy to assist you with any further questions - please contact us at ************************************************************ 

    Customer Answer

    Date: 01/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The response simply dismisses me. I tried several times to contact them, as outlined in my complaint, but could not. The site did not allow me to use the giftcard sent, and my only option was to pull the payment into ***** for a $4.50 fee. Given that I had literally no other option to redeem this giftcard, and the only response Ive received from this company is from the BBB (phone line seems chronically unanswered), I find this fee extortionary. 

    Regards,

    **** ***

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my plastic **** gift cards in the mail yet! It has been 10 days as of today! Where are my orders for ****** dollars and ***** dollars???

    Business Response

    Date: 01/07/2025

    Hi *****

    Our system shows that you have filed a dispute with your bank. For updates regarding your dispute please reach out to your bank. 



  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a door dash gift card through giftya not realizing it wasnt door dash. When I googled door dash gift card it appeared as the top choice, which seems weird that it wouldnt actually be the real door dash gift card option. I dont think it said anything like all sales are final, though I could be wrong. I realized once I got the confirmation immediately after and tried to cancel, but it wont let me. It seems like deceptive advertising and I want my money back. The chat function also said someone would call me back to talk and so far they have not (it has been longer than the ***** minute time frame they said). When I tried to call them, I could not get in touch with a real person. The whole experience feels sketchy.

    Business Response

    Date: 12/20/2024

    Hi *****

    We just spoke and you have been refunded.

    have a happy holiday!

    Customer Answer

    Date: 12/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The company reached out to me and refunded me so you can remove this complaint or mark it as resolved. Thank you. 


    Regards,

    ***** *********

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a card to be text to a friend today 12/20/2024 . The bank approved it immediately and then giftya immediately sent an email saying that the order was cancelled because the payment did not go through.

    Business Response

    Date: 12/30/2024

    Hi, 

    We apologize for any inconvenience caused.
    Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision. 
    Any pre-authorizations or pending transactions on your statement are NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.




  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card for my sisters birthday to be sent via text from GiftYa. My account was debited, but my sister never received the text. After multiple tries to resend the card thru GiftYa customer support, the transaction remained unsuccessful. I was assured I would be contacted by GiftYa to resolve the problem but it seems that is not going to happen. Never received a call nor text. Subsequently I requested a full refund, but have not received any confirmation or response. This company is a scam.

    Business Response

    Date: 01/24/2025

    Hi ******

    Our support team have responded to and spoken to you directly on Dec 18th.

    The gift was tjmaxx, exchanged for an amazon giftya and then converted to an amazon egift by the recipient.

    If you have any more questions or the recipient wants to reach out for more information please contact us at ************************************************************.

    Once a gift is exchanged the eGift is accessible by the recipient to use at the merchant. 

GiftYa is BBB Accredited.

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