Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $100 gift card for Uber Eats from the website GiftYa.com. The recipient of the gift card tried to use the link and code provided by GiftYa to place an order with Uber Eats using the credit I purchased for her. When she tried using the gift card code to complete her purchase, the code was not recognized. She tried again to use the link and was informed it gift card expired despite the card having no expiration date issued. On my end, the gift card shows it was used even though it never was.
  
  This business has numerous complaints from customers. I wish I would have researched before purchasing.

  Business Response

  Date: 06/19/2023

  Thank you, ******, for posting your comments with the Better Business Bureau and the call today.
  

  As we discussed, we see the $100 Uber eGift was redeemed in full April 24, 2023, at 1:01AM ET.  Please verify with your recipient their Uber App records and contact me with any questions.
  

  Your satisfaction and your recipient’s experience is our top priority.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boy do I wish I had checked BBB before I made a purchase. I tried to buy a $200 visa gift card for my niece's graduation on 05/30/23. You can only buy $100 at a time so I thought, no big deal, I'll buy two. I didn't want to get the app so I used their desktop site and there was no confirmation of purchase so I tried again. Still nothing, so tried once more. Still nothing. The page just looked like it was loading. Then I checked the box for it to send ME the link that I could forward and still nothing. Lo and behold, I got charged 4 times. Sh never received a link and neither did I but the money certainly left my account. I have submitted for help over and over as per their instructions and not even an email saying they've received my request for help. Now I'm just out $400. I want my money back and I want people to be careful with this service. All their good reviews must surely be fake. Terrible experience.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 85yr old Mom broke her arm and my brother was trying to send me a Giftya card to get more supplies on Amazon and food from Chillis. He made a mistake on line because he was upset due to my mother’s recent accident and did not have the Giftya app which is fool proof. That mistake alerted their compliance department who have now denied us from ever using them again. I asked to speak to a supervisor and *** explained that he would have the compliance department look again and send another email. Another email came reiterating the above mentioned again. Why are we being discriminated against for making an error?

  Business Response

  Date: 05/25/2023

  Thank you for posting your comments with the Better Business Bureau.
  

  The circumstances were further reviewed, and new orders may now be placed.
  

  Certain characteristics of the order delayed the approval process; however, *** was able to get this resolved if this account wishes to place future orders.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* * ****** ******

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM-SCAM-SCAM---Regarding Request ******* *rom your support center filed 5/7/2023. I bought my daughter 2 $100. gift cards for Target for her birthday. GiftYa came up first when I searched for Target gift card. The ad sounded great "instantly delivered-convenience and flexibility of money". I paid them $200 and my daughter activated and used part of her cards-$92 and $24. What was not disclosed is that she had to use her money(her card) and then would be reimbursed up to the $200. that I paid. When she filed for reimbursement she was not credited back so she waited 3 business days per your instructions. The site says you will immediately issue the credit to her card. She contacted you again and was told that you were sorry that she hasn't been credited and that the CREDIT TO HER LINKED CARD FAILED.. You instructed her to unlink her card and link a new card. This whole process is very fishy and has SCAM written all over it. She doesn't have another card to use and isn't going to get one just for you. There must be a reason your initial reimbursement didn't go through. If your electronic transfer isn't working send her a check or do a cash app transfer-or refund my $200 so I can pay her. I would give you zero stars if I could. My daughter needs her money.

  Business Response

  Date: 05/19/2023

  Good Afternoon ******
  
  I just left you a detailed voicemail and I have called the recipient that logged the support request, and left them a voicemail too. I wish to extend a personal apology for any frustration in this process. I am fully committed to assisting you with full resolution.
  Once you receive my voicemail we can go over the options for your recipient to redeem the gift and I would be happy to call them too.
  
  Thank you for your understanding,

  Russell D* ***** 

  Director of Customer Support

  *************************

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** *******

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 $300 apple gift cards to pay my bosses vendor. We tried several times to access the funds every attempt failed. An agent said a refund would be applied to my debit card & my account noted. Another rep emailed an hr later said no refund they would just help. Their help already failed so did customer service. I need a $600 refund for service not provided.

  Business Response

  Date: 05/22/2023

  Thank you, *******, for posting your comments with the Better Business Bureau.
  

  I apologize for the conflicting messages and challenges in placing your order.
  

  We also offer traditional digital and physical gift cards at our other websites www.PerfectGift.com and www.GiftCardGranny.com.
  

  Initially we tried to correct your GiftYa order with a proper recipient; however, ultimately, we were unable to receive an approval to charge your payment card.
  

  As requested, and confirmed, the order was refunded in full.
  

  The time required for your payment card issuer to post the release of the authorization is controlled by them (which is typically 1-3 days). 
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On/about March 25, 2023, my husband* ****** purchased 2- $100 gift cards to Chico's, a company with whom we had done business for years, for me for our anniversary. Without our express wish or knowledge, GiftYA interceded in this purchase. When I attempted to use what I thought were Chico's gift cards, GiftYA required me to secure a # and pin # from them. After much back and forth with GiftYA , I was able to redeem 1 of the cards, but was told the other card was not valid. I subsequently talked with Myra, a sales associate, who gave me varying explanations about why I could not redeem the card. During several calls, she promised to call me back, but did not do so. Subsequent calls to other associates secured the names of company supervisors Russell ,Ashlee, Warren and Joe, but I was not allowed to speak with either of them. On April 25th, my husband called and finally received a return call from Myra. She told him that "the card is activated, but could not be redeemed for a few days". When we asked why if the card were active, it could not be redeemed, she had no satisfactory reply. What should have, and always had been, a simple transaction was turned into a arduous, time consuming and FRUSTRATING months long ordeal. I found the GiftYa staff to be duplicitous and extremely unresponsive. I question why and how GiftYA was able to insert themselves into what was an act of commerce with another company

  Business Response

  Date: 04/26/2023

  Thank you, ****** for posting your comments with the Better Business Bureau.
  

  I apologize for the inconvenience in your gift card redemption and the misunderstanding of the website www.GiftYa.com. 
  

  As our support team member indicated, the unredeemed gift card was fully refunded.
  

  GiftYa provides gift recipients with security and flexibility in their gift redemption versus traditional merchant cards.  We also offer traditional digital and physical gift cards at our other websites www.PerfectGift.com and www.GiftCardGranny.com.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a gift card from Gift ya for a friend . recipient followed the platform to add to their personal card and when making purchase the gift card failed .

  Business Response

  Date: 04/09/2023

  Thank you, **** for posting your comments with the Better Business Bureau.
  

  I see your Chat Support on Friday, April 7, 2023 at 6:59PM ET and the instant dialogue with ********.  She provided clear instructions for immediately processing the gift credit and the 24x7x365 toll-free support phone number for any additional questions.
  

  GiftYa gift givers and recipients have clear information on the three redemption options.  We also offer traditional digital and physical gift cards at our other websites www.PerfectGift.com and www.GiftCardGranny.com.
  

  GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical VISA card.
  

  Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security.  As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  The recipient followed your instructions to redeem gift card and was still charged without the gift card being used. 
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giftya is a shady, sketchy operation. It is a scam!!
  
  On March 5, 2023, I purchased a Chipotle gift card for a client to use to have food Door Dashed to her after the recent death of her son through Giftya using my PayPal account which is linked to my Discover card. I received a text from Discover that my credit card had been charged, but never received a confirmation from Giftya. I initiated a chat to inquire, and requested a call from a live person. A person called me back at a late hour, and left a voicemail stating that they had canceled the purchase based on my issue and dissatisfaction, and the fact that the transaction hadn’t reached completion, and there would not be a charge to my PayPal.
  
  I then I purchased another Chipotle gift card using my PayPal balance instead of my PayPal card (which is linked to my Discover card, thinking maybe that was the issue the first time). My PayPal account was debited, I received confirmation from Giftya, and the e-gift card was received by the intended recipient. I assumed the Discover card had been the issue. Therefore, I went on to purchase SIX (6) additional gift cards for Belk and other businesses through Giftya and had them sent to my mother as birthday gifts.
  
  However, I was later contacted by the Chipotle gift card recipient, and informed that when she attempted to use the card for her Chipotle, she was told that it had a zero balance, and she was unable to use the gift card, despite the fact that I have been charged for it! At least twice now!
  
  I have called the customer service number for Giftya, and there is NO option to speak to anyone. It just gives you the option to press for a refund request, and then immediate gives the following recorded message: “In almost all cases, Giftya’s are non-refundable. Please e-mail your refund request and details to [email protected] so we can review your case.”
  
  This is a SCAM! I want all my payments refunded — immediately.

  Business Response

  Date: 03/10/2023

  **** *******

  Thank you for your message. I am eager to ensure you receive the best support and I am fully committed to going through your orders and establishing how I can be of assistance to you or the recipient of the Giftya.

  From the orders I can see 5 GiftYas were purchased on ***** ** ****** (Belk $100 ; Dunkin $20 ; Dominoes & Cracker Barrel $25 each and Outback $50) one Gift was purchased on ***** ****** (Chipotle $75)
  The ***** ****** *or $75 for Chipotle was voided out of the Paypal transactions and no funds were captured. I believe our agent sent you the confirmation.
  
  I am more than happy to assist you or the recipients with any support you need to redeem these gifts.

  I have subsequently followed this case up with a direct email message (03/09) and a voicemail (03/10) and I would be happy to call you whenever convenient.

  Thank you

  Russell D* *****
  Director or Customer Support

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company preys on elderly. My grandma purchased what she thought was a gift card for me and it was a scam. The screenshots are the text I received as well as the screen when you click on the link

  Business Response

  Date: 02/01/2023

  Thank you, ****** for posting your comments with the Better Business Bureau.
  

  The information you posted does not include any details that allow us to find you, the order, or grandma in our systems.  Your name and email address has no support requests associated and you did not include any details on “grandma” (which I understand).
  

  I have tried to contact you three (3) times today.  Twice by phone (12:59PM & 4:43PM ET) and by email (1PM ET).  You have my complete contact information, and I am available to assist any time.
  

  GiftYa provides world class customer service 24x7x365 by telephone # 855-534-5222 listed on the home page of GiftYa.com, or online, chat, and SMS.
  

  At your service,
  

  Thank you!
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son sent me a $100 gift card for outback from this place to my phone. It said you had to register your own card and then would be reimbursed after the card was used. I went to outback spent the $100 and was never credited back like Giftya said I would be. I’ve tried contacting them twice sent them the text messages back they sent me as well and still nothing. My son reached out to them and he was told it would only take 1-3 days it’s been over 15 days and still nothing so not only was I not credited back the $100 my son spent $100 for nothing. This company is a scam and everyone should know.

  Business Response

  Date: 01/30/2023

  Thank you, ********* for posting your comments with the Better Business Bureau.
  

  I see your support request on Thursday, January 26, 2023, at 7:33AM ET and the GiftYa support response five (5) minutes later requesting your phone number to confirm the gift credit has been processed.
  

  GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical VISA card.
  

  GiftYa provides world class customer service 24x7x365 by telephone # 855-534-5222 listed on the home page of GiftYa.com, or online, chat, and SMS.
  

  I am sending you an email, so you have my full contact information.
  

  Thank you!
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******** *******