Reviews

Review Details

• Review fromAmi S

  Date: 10/22/2022

  1 star

  Ami S

  Date: 10/22/2022

  Tried to activate, it was sent for an emergency for groceries. I then was told a card would be mailed in 1-3 days. Day 8, no card. This was meant to be used immediately. This is a scam company and dont do it.

  GiftYa

  Date: 10/24/2022

  Thank you, ***, for posting your comments with the Better Business Bureau.As described on the website, GiftYas may be redeemed by 1) linking the gift to your regular Credit or Debit card, 2) selecting from hundreds of traditional merchant digital eGift cards, or 3) selecting a physical **** card.If the person who gave you the GiftYa wanted you to have a digital **** or Mastercard, it would have been very easy to purchase at either of two other companies we own offering traditional plastic & digital gift cards (www.PerfectGift.com and www.GiftCardGranny.com). I see several communications between you and our support team on Saturday, October 22, 2022, between 4:26PM ET and 6:11PM ET . including offering to refund the GiftYa purchase.I am sending you an email, so you have my full contact information. Please feel free to contact me directly and it will be my pleasure to serve you.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromKim C

  Date: 10/05/2022

  5 stars

  Kim C

  Date: 10/05/2022

  With two kids in college and the price of shipping going up, I decided that electronic gift cards would be better than mailing a care package. Everyone loves the themed electronic gift cards to be opened in their phone and is stored there to redeem. I like having some control over where they use it (instead of giving cash) I have purchased cards to be used at national chains in CA, AZ, and MA- and all have worked great!

  GiftYa

  Date: 10/06/2022

  Thank you, ***, for posting your comments with the Better Business Bureau.Our team is very happy to hear your positive story and grateful that you shared your experience.We have two other companies offering traditional plastic & digital gift cards (www.PerfectGift.com and www.GiftCardGranny.com). GiftYa is typically the preferred gifting option due to its flexibility, personalization, ease of use and security. GiftYas may be redeemed by 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical **** card.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromDevin K

  Date: 09/29/2022

  1 star

  Devin K

  Date: 09/29/2022

  I bought a $50 Chipolte gift card through this fraudulent company, as a birthday gift for my 16 year old. He redeemed it as directed onto his own debit card, his personal account was charged $25 twice, his account was never credited back, and we incurred overdraft fees as a direct result. I spoke to 3 different employees from Giftya who actually said it was my son's fault for not checking each purchase and calling the comp[any to make sure he got reimbursed. What kind of gift is that supposed to be?? Consumers are actually supposed to tell their gift recipients, "You're going to have to call and check to make sure you're not ripped off by this gift I'm giving you?" **************** supervisors refuse to even refund the overdraft charges, let alone correct the experience my teen and I had to deal with.

  GiftYa

  Date: 09/30/2022

  Thank you, *****, for sharing your comments with the Better Business Bureau. I apologize for the inconvenience. We appreciate the feedback to continue to enhance the gifting experience. I see your initial contact with customer service on September 17, 2022, at 12:54PM ET as well as the response 15 minutes later at 1:09PM ET confirming your son had not opened the gift. I understand you called yesterday, and your request was quickly escalated to the Director of Client Care. GiftYa offers several options for gift redemption including 1) linking the gift to your regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a VISA card. Another of my teammates will be in contact with you to ensure the best possible service & communication. ******* ***** Chief Operating Officer

• Review fromJenelle S

  Date: 09/27/2022

  1 star

  Jenelle S

  Date: 09/27/2022

  Rec'd a Giftya gift card. Could not be activated. Called their number & explained the problem. We were knocked out of the site & hung up on!

  GiftYa

  Date: 09/30/2022

  Thank you, *******, for sharing your comments with the Better Business Bureau.We have no record of you as a purchaser or even making a request to Client Care.Yesterday I emailed you, without response, for further assistance as your email address is the only contact information in the BBB Review. Please contact me directly with the email and/or phone number provided if you are a client with a service issue.************************* Chief ********************************************************** Telephone *********************

• Review fromEg C

  Date: 09/23/2022

  1 star

  Eg C

  Date: 09/23/2022

  This company is the worst!! Stay clear! Wish I had known sooner

  GiftYa

  Date: 09/26/2022

  Thank you, Eg, for sharing your comments with the Better Business Bureau.I apologize for the inconvenience. For future gifting, you may find our traditional gift card websites easier for your needs www.*************** and www.Giftcardgranny.com. I see the following timeline of your order & support request:7:48AM ET your gift processed & was delivered 9:33AM ET you called and asked to cancel order 10:04AM ET your refund was confirmed by email Please contact me if I may be of further assistance.************************* Chief ********************************************************** Telephone *********************

• Review fromRebecca F

  Date: 09/18/2022

  1 star

  Rebecca F

  Date: 09/18/2022

  I bought a couple **** gift card. The recipient wasnt able to utilize the card. I figured they just didnt know how to. So when gift ya offered a free trial for a coffee to see how it worked, I accepted. The links on that also didnt work. I emailed them through their form for a refund and called. No response.

  GiftYa

  Date: 09/20/2022

  Thank you, *******, for sharing your comments with the Better Business Bureau.I apologize for the redemption challenge. For future gifting, you may find our traditional gift card websites easier for your recipients www.PerfectGift.com and www.Giftcardgranny.com. I see your support request from Sunday, September 18, 2022, at 4:56PM ET followed by a phone call with our support team at 5:06PM ET.Our team member noted that you simply wanted a refund which was confirmed to you at 5:43PM ET.GiftYa provides extensive 24x7x365 client support:A.Live person at ************** B.Online at www.GiftYa.com/support C.Chat D.SMS I have sent you and email, so you have my full contact information.************************* Chief ********************************************************** Telephone *********************

• Review fromJennifer M

  Date: 08/08/2022

  1 star

  Jennifer M

  Date: 08/08/2022

  This has to be a scam. My husband, ****, received a $100 gift ya for DoorDash from a friend because our son had surgery. We have tried to use this three times by linking our credit card and followed the directions exactly as listed. And every time we think we are using the gift card, we have had no reimbursement as it says happens immediately after purchase when your CC is linked. So now we are out $$ when we were expecting to be using the gift. Very disappointed and frustrated.

  GiftYa

  Date: 08/11/2022

  Hi ********. We are very sorry to hear about your experience. Please see the emails I sent you and in the email I attached the eGift. The eGift was selected on 08/07 at 9:11pm. I am sorry for any confusion on redemption and I hope you are happy that we have sent the gift to you. Please get back to me if you have any questions or concerns.Regards, *******************************

• Review fromJennifer R

  Date: 07/30/2022

  1 star

  Jennifer R

  Date: 07/30/2022

  I never submitted my order for purchase online, bc I was feeling unsure about site and Googled them. I backed out once seeing they were a scam and I was still somehow charged $25 not just once, but twice! And confirmed with intended recipient never received any texts.
  
  
  
  
  

  GiftYa

  Date: 08/02/2022

  Thank you, ********, for sharing your comments at the Better Business Bureau. Thank you, also, for the fast email responses and the phone call today.As discussed, GiftYa.com has not sold you or charged you anything.As you shared, your payment card shows the charges being from ****** ******* and includes ****** ******* telephone number. Charges from GiftYa.com appear on your **** as GiftYa.com.Your payment card issuer can confirm that you were charged by another company (i.e. ****** *******) and that our company GiftYa.com has never charged you anything.I remain at your service by email or telephone.************************* Chief ********************************************************** Telephone *********************

• Review fromRick R.

  Date: 07/26/2022

  1 star

  Rick R.

  Date: 07/26/2022

  They stole me 50$ I literally bought the gift card but never received it , I even have all the screenshots and nothing got sent back for me. Bought an 50$ Amazon gift card *********** not to get send with any type of activation I want my money back

  GiftYa

  Date: 07/27/2022

  Thank you, Imanol, for sharing your comments and experience.We received your Amazon gift card order yesterday morning quickly followed by your request for a refund.Your payment card was immediately refunded in full and the cancellation reference # is ***********************. The funds will be automatically returned to your **** card, and you may verify this with your card issuer.Unfortunately, we cannot provide your gift card when you cancel an order. We have no support requests from you.GiftYa provides extensive 24x7x365 client support:A.Live person at ************** B.Online at www.GiftYa.com/support C.Chat D.SMS I have sent you and email so you have my full contact information.************************* Chief ********************************************************** Telephone *********************