Reviews
Customer Review Ratings
1.27/5 stars
Average of 89 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFred S
Date: 02/10/2023
5 starsFred S
Date: 02/10/2023
I purchased a personalized GiftYa digital gift card for my wife. The transaction was easy, and secure. She loved the personalized picture of our dog on the card. Was a seamless transaction at Bonefish Grill. Highly recommend using GiftYa as it was so convenient!GiftYa
Date: 02/11/2023
Thank you, ****, for posting your comments with the Better Business Bureau.We are grateful for you making the effort to share your positive experience.GiftYas mission is to enable thoughtful seamless giving in a safer and more socially responsible manner than traditional gift cards.GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical **** card.GiftYa gift values never expire, and support is available 24x7x365 by telephone, email, chat, and SMS.We also offer traditional plastic & digital gift cards at www.*************** and www.GiftCardGranny.com.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************Review fromJonathan E
Date: 02/09/2023
1 starJonathan E
Date: 02/09/2023
Sent a simple 10$ ****** play card to a church brother. He had me look at it. As soon as you open it asks you for credit card info or to change to another credit card. This company is a scam. I was trying to send him ****** play money for his account. Now its lost. Bad company lots of. What Ive reviewsGiftYa
Date: 02/10/2023
Thank you, ********, for posting your comments with the Better Business Bureau.
GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical VISA card.
Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.
The gift value never expires. For additional redemption assistance, please encourage your recipient to contact our 24x7x365 support team by telephone, email, chat, and SMS.
If you find a traditional eGift more desirable for future gifting, please visit our other companies offering traditional plastic & digital gift cards (www.***********.com and www.**************.com).
I am sending you an email, so you have my full contact information.
Thank you!
******* *****
Chief Operating Officer
*********************** ********* ************ *** ****Review fromLacy F
Date: 01/18/2023
1 starLacy F
Date: 01/18/2023
I received a Giftya from my Dad to use for GrubHub. It looked like a scam when it asked me to submit my card information, but the site said my account would be credited. It never was credited and my dads accounts were hacked within the month.GiftYa
Date: 01/18/2023
Thank you, ****, for posting your comments with the Better Business Bureau.We have no record of any support requests or orders associated with your email address. GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical **** card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with your gift, you may choose any of the redemption options and are NEVER REQUIRED to link your normal payment card.Your gift value never expires. You may always reach our 24x7x365 support team by telephone, email, chat, and SMS.If you find a traditional eGift more desirable for future gifting, please visit our other companies offering traditional plastic & digital gift cards (www.*************** and www.GiftCardGranny.com). I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************Review fromsusan s
Date: 01/15/2023
1 starsusan s
Date: 01/15/2023
I have two complaints against Giftya and their representatives that I spoke on the phone to. I used their site because I mistakenly thought it was Door Dash and sent $100.00 gift through them to my son and his family due to their illness so they could order food. My son tried to open the gift and they refused to open it. Very up set the next day I went on the site I believed was Grub Hub and ordered another $100.00 gift for food to my son and found that it was not Grub Hub but it was gift ya again. My son never received either gift card so I am out $200.00 plus change and the company Gift ya has made $200.00 for doing nothing but aggravating a customer and keeping food from my family.I notified my credit card and they stopped payment for the first order but now the Gift ya *** has lied that my son received everything in good condition.If this review only warns others not to do business with this site that will be a good thing From now on I will only do business after I check with BBB I believe I have been scammed!GiftYa
Date: 01/17/2023
Thank you, *****, for posting your comments with the Better Business Bureau on Sunday, January 15, 2023.I apologize for the frustrating experience. I see your online support request yesterday Monday, January 16, 2023, at 5:17PM ET and the response seven (7) minutes later. As shared yesterday, the first gift you sent had a failed email delivery and we offered to resend to a new email address or cell phone number. The second gift could not be delivered because you initiated a dispute with your payment card provider.You can always dispute a charge; however, once you initiate a dispute with your payment card issuer the process is no longer in our control.Please contact me personally if you have any questions or service needs. I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************Review fromCynthia R
Date: 01/06/2023
1 starCynthia R
Date: 01/06/2023
I ordered online a gift card online from Giftya. The card was for Giftya and activated as an e-gift.When the receivers went to guest services to redeem the card, they could not apply the card and said they had no other way to authorize and said to contact the company. I made a call, I sent several email and they say the $50 is still on the card and they it had to be taken up with them. At this point there is no way to try and use the card (we still have the # and the pin. There are notes with guest service about trying to get it redeemed.This is unacceptable as the purchaser of the card. The receiver was ******************* on the enchantment of the seas on December 9th trip.I will anxiously be waiting for a responseGiftYa
Date: 01/07/2023
Thank you, *******, for posting your comments with the Better Business Bureau.Your gift was claimed as a $50 eGift with Royal Caribbean Cruise Line. You and your recipient both acknowledge the $50 balance has always been valid and remains available.Here is the redemption information for the eGift directly from Royal Caribbean ************************************************ ********** policy for eGifts clearly states for use at least ten (10) business days prior to the sail date. Gift certificates must be redeemed prior to your cruise vacation. Gift certificates cannot be redeemed onboard.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************Review fromIshmael M
Date: 12/25/2022
1 starIshmael M
Date: 12/25/2022
Ok Christmas Day I’m thinking I’m sending a last minute gift card to a loved one. I pay through Apple Pay, I get a notification that my money is taken and the payment went through from Apple Pay. On the the giftya site I’m told my payment can’t be processed with no explanation as to why. I look at my bank account and the payment is taken! On CHRISTMAS DAY I am getting scammed by this company and their customer service is terrible.GiftYa
Date: 12/28/2022
Thank you, *******, for sharing your comments with the Better Business Bureau. I apologize for the inconvenience. We appreciate the feedback to continue to enhance the gifting experience. I see your initial contact with customer service on December 25, 2022 at 10:45AM ET as well as the response 14 minutes later. We were unable to successfully process your order. As shared, any pending charges will fall off of your payment card account. You may independently verify this by contacting your payment card issuer. Any number of issues can prevent the approval of a purchase. You may find this article helpful ******************************************************************************* Wishing you a safe and happy holiday season! ******* ***** Chief Operating Officer *******************.com Telephone ************ *** ****Review fromSonia H
Date: 12/24/2022
1 starSonia H
Date: 12/24/2022
I bought a gift card for Christmas and I cant even activate it. It gives me error and not even a phone number where I can call. The phone number they give me from the credit card that I paid with l, thats not even a real number. I recommend do not buy it from here this is a scam, scam plz dont do itGiftYa
Date: 12/25/2022
Thank you, *****, for sharing your comments with the Better Business Bureau.I see your support request on December 24, 2022, at 5:01PM ET was fully addressed within 4 minutes at 5:05PM ET.The support *********** numbers are clearly indicated on the home page and throughout the website.Wishing you a safe and happy holiday season!************************* Chief ********************************************************** Telephone *********************Review fromBrendan C
Date: 12/22/2022
1 starBrendan C
Date: 12/22/2022
They told me they couldn't process an order of a gift card due to not being able to verify my credit card. They still charged it though and never reversed the charge. Scam company.GiftYa
Date: 12/23/2022
Hi ******* When your order was placed, your payment method was authorized for the purchase amount; this is not a charge. The pending authorized amount will be removed from your statement and will be reflected on your account again within 3-7 business days from the date of cancellation. No action is needed for the authorization to be removed. You may verify with your bank that no payment was captured.Apologies for any inconvenience.******************************* Dir Customer SupportReview fromGARY B
Date: 12/20/2022
1 starGARY B
Date: 12/20/2022
I TRIED MOBILE APP AND GOOGLE BROWSER AND MICROSOFT BROWSER, SPENT HOURS TYPING AND GET TO THE PAY PART AND TRY CREDIT CARDS , PAYPAL, AND ALL I GET FROM THEM IS SORRY WE CAN'T HELP YOU. TALK TO THEM ON THE PHONE AND GET THE SAME RESPONSE THEY ARE A RIP OFFGiftYa
Date: 12/22/2022
Thank you, ****, for sharing your comments with the Better Business Bureau. I apologize for the inconvenience. We appreciate the feedback to continue to enhance the gifting experience. I see your initial contact with customer service on December 19, 2022, at 7:27PM ET as well as the response 8 minutes later at 7:35PM ET confirming your order had been cancelled. Any number of issues can prevent the approval of a purchase. You may find this article helpful https://www.******************************************************************* Wishing you a safe and happy holiday season! Richard C**** Chief Operating Officer *************@*****.com Telephone ************ Ext ****Review fromJenn B
Date: 12/20/2022
1 starJenn B
Date: 12/20/2022
**DO YOURSELF A FAVOR AND DO NOT BUY ANYTHING FROM THIS SITE** I purchased several giftcards form GiftYa for a virtual company team lunch. Immediately afterwards, my credit card was hacked and several fraudulent transactions were attempted and declined. Given this was the only new place I had made a purchase at, this definitely was not a coincidence. If I could leave a zero star review I would.GiftYa
Date: 12/22/2022
Thank you, ****, for sharing your comments with the Better Business Bureau.I see two orders under what I presume is your work email address - one for four (4) DoorDash gifts and one for three (3) DoorDash gifts all delivered on 12/12/22.We take all reports with the highest degree of seriousness. Thankfully, in our 25 years of business I have never seen a clients payment card number compromised due to our breach.It is likely worth your deeper examination to determine the source of your reported unauthorized transactions. Your payment card issuer may be helpful in this investigation.After you determine the unauthorized charges have no relation to your purchase with GiftYa, please kindly consider updating your review.Wishing you a safe and happy holiday season!************************* Chief ********************************************************** Telephone *********************
GiftYa is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.