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Business Profile

Party Supplies

Best Price Favors

This business is NOT BBB Accredited.

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This business has 4 alerts

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Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed 2 orders with this company. Kept being promised delivery and never received products. I requested that they please cancel my orders. They sent email confirming orders were cancelled and they would issue a refund. Never received my money back and have attempted to contact them several times since with no response.

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with them in April for a delivery in July. Emailed on July 31 and was told the order should’ve been delivered but that they didn’t have the stock to send a rush order and they would just cancel the order and issue a refund. I still have not received my refund and they are ignoring all communication from me. I spent 261 dollars on wedding favors and they just scammed me.

  • Initial Complaint

    Date:08/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 6th I placed an order for 40 “Cheers 50 Birthday Personalized Shot Glasses” with Best Price Favors. Total came out to $88.2 + 21.11 via Ground (5-15 biz days) + Production Time. Total $109.31 (includes $0.00 Tax)

    Deadline to deliver order July 16, 2023 Was set. 2 months after the order. Which is sufficient time to fulfill this order.

    On July 4th I emailed sales to inquire about the ETA about my order. I found out later in the response that they could not fulfill my order because they were sold out of the shot glasses I ordered. They offered a refund but I asked them if they had a replacement shot glass. They responded by telling me that they could fulfill my order mid August. I was satisfied with that given my event is not until September.
    Last week Friday, Aug 11, 2023 I sent an email to find out the ETA on the order. I received no response. Today Monday Aug 14 I sent a follow up email and received no response. I did a search on BBB and found multiple complaints on them with similar situations. This made me concerned so I emailed them again letting them know if I did not hear from them by tomorrow I would file this complaint. They seem to have gone MIA and have taken my money. At this point I don’t trust them and want a refund.

  • Initial Complaint

    Date:08/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered customized sunglasses for family reunion and they did not come yet even though it has been 3 weeks and website says delivery occurs within 5-7 business days

    Business Response

    Date: 08/11/2023

    Order was cancelled last month due to stock issue. We did not bill your card. This should have been verified from your account and your bank account, before posting here.

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9, 2023 I ordered 175 wedding towels to be delivered as soon as possible. ***** ********** On June 30, 2023 I had not heard anything from this vendor and reached out to them via email. I received an email back that same date from ********* ** at [email protected]. She stated that the towels would be delivered in 2-3 weeks and I would receive a tracking number. On July 23, 2023 I reached out asking for an update on the order. I did not hear back. I emailed again on July 27, 2023 and I immediately got an email that my order had been cancelled and I my money was refunded. We are a week later and I still have not received my refund of $347.51.

  • Initial Complaint

    Date:07/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Best Price Favors *********** on May 12th for 120 custom wine glasses to be delivered no later than June 5, 2023, along with a free proof prior to printing. I never received the proof nor the glasses, so I contact Best Price Favors on June 8th to cancel my order and receive a refund. Michelle R. responded, making every attempt to try to get me to keep my order. Realizing that it would not arrive in time for me to prepare for my event, Michelle R. finally cancelled the order, advising that the funds would be in my account “in 5-10 business days, depending on your bank”. I also received the attached screen shot. When the funds were not in my account as promised, I contacted Best Price Favors again on June 26th, at which time Michelle R said that “I am checking to see what happened here and make sure funds are in your account in a few business days. I am sorry for this issue.” Needless to say, July 7th came and I emailed again since I never heard back from Michelle. Still not having heard from Michelle R. I sent another email on July 10th. It is now the end of July and I still have not received my refund or heard back from Michelle. Meanwhile, the credit card I used for payment is accruing interest for an item I never received from the vendor.

  • Initial Complaint

    Date:06/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13, 2023 I ordered 150 pairs of personalized sunglasses for my wedding favors. I requested them to be ordered by May 19, 2023 because my wedding is on June 16, 2023. On May 22, 2023 I emailed the business asking where my order was because I did not receive it yet. They responded to the email and said “
    Your order will be shipping this week to be delivered by this weekend or early next week. Tracking will be sent in separate email.” Today is June 3, 2023 and I still have not received my order. I have reached out to the business through email many times as they do not have a phone number. I have not received a response since May 22nd and I have not received any information about my order.

  • Initial Complaint

    Date:05/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered all the favors for my wedding in March. I got the towels and the shot glasses and I'm happy with those Buti still have not received the rest of the order. It was one huge order so I assumed it would all deliver at the same time. They've told me it would be coming twice now and I still don't have it. I want the rest of the order or a refund by the end of this week.

    Business Response

    Date: 05/17/2023

    Remaining items have been shipped out to be delivered in 1-2 days. Sorry for this issue. Thanks,

    Customer Answer

    Date: 05/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:

    The rest of my order was delivered.  I'm very happy. Thank you so much!

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,

    I placed an order with Best Price Favors on 18 Dec 22 for my wedding, the funds came out of my account on 19 Dec 22. On 3 or 4 January I sent an email to the company, but I didn't receive it. They informed me that my order was not placed, and I requested a refund. On 13 Jan 23, I received an email that states: "Hi there. Your order on BestPriceFavors.com has been refunded* ***** ********* Total: $147.19"
    I waited but no funds were deposited into my account.
    On 29 Jan 23, I emailed them again letting them know I didn't receive it since they don't return any calls even when I left a message, but no answer by email or phone.
    On 13 Apr 23 I emailed them again and still haven't heard from the company.
    On 2 May 23 I emailed them again letting them know that I still have not received my refund.
    All I want is my money back. I have given them ample time to find out what happened.
    thank you

    Business Response

    Date: 05/31/2023

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

    Customer Answer

    Date: 05/31/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    ***** ********* was placed in December and funds paid from my account but the order was never processed.

    On 10 and 28 Jan,13 April, 2 May 23 I contacted your company about my  refund and I still have not received it. Michelle R said she was looking into it and will get back with me back in January but never did.

    I would like to know the date when I can expect my refund, I would like the refund deposited back into my account. I would like a response ASAP.

    Regards,



    ****** *******

    Customer Answer

    Date: 06/28/2023

    Good afternoon,

    From 1 January 2023 to 28 June 2023, I have not received any refund from the company or any response from my previous request on 31 May 2023 as to when they will refund me.

  • Initial Complaint

    Date:04/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested some custom towels on 12/19/2022 for my wedding in June 2023 to be delivered May 2023. I logged onto my account with Best Price Favors in March to check on the progress of the order and I noticed it was cancelled. I never received an email or call as to why it was cancelled. I reached out via email because that is the only contact method listed to ask why and to check on my refund since it had not been refunded yet. I received 1 email, attached in documents from a Michelle who said she would look into it. I never heard back and after multiple attempts to get an answer and refund via emails I have yet to receive a response or refund. This company owes me $191.50. I would like my money back asap.

    Business Response

    Date: 05/17/2023

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review and address this issue.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

Best Price Favors is NOT a BBB Accredited Business.

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