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Business Profile

Party Supplies

Best Price Favors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early January 2022 I ordered 140 customized sunglasses and 80 paper fans as wedding favors. I was charged for $420.86 USD. I e-mailed Best Price Favors regarding my order number ******** a month later for an update and kept being told their sunglasses shipment had not arrived. In June 2022 I still had no update on when my order could be filled so I requested a refund since we would not be getting our favors in time for our wedding. I received a response and an e-mail advising our order was refunded on June 4th 2022 but have not received the funds back on our credit card to this date. I did not receive a response to my e-mail to Best Price Favors advising the refund had not been received.

    Business Response

    Date: 05/03/2023

    We are very sorry to hear that you have had this experience with your order. This transaction is almost 1.5 years old. This issue should have been addressed a long time back. We have forwarded your concerns to our quality assurance department for further review.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

    Customer Answer

    Date: 05/05/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,


    ******** * ***** ******* * ***********

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered favors for my wedding last summer. They came in a while later, I loved them, our guests loved them they worked perfectly with our theme. I was very happy with the experience I had so I placed another order awhile ago for my inlaws anniversary party. They haven't arrived. If they're not going to be here I need a refund ASAP so I can purchase from someone else in time. I don't know what's happening or why they're late but I please need answers or a refund immediately. I really don't need this stress, I don't have the money to buy new stuff in case these things never show up so I'm stuck. Someone please tell me what's happening.

    Business Response

    Date: 02/27/2023

    There appears to be some miscommunication here. Email used in 2nd order is a different email, that's where tracking was sent for this order. Order has already been shipped out and will be delivered in 1-2 days. We will also be contacting you directly to inform about order delivery.

    Customer Answer

    Date: 03/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:

    I didn't realize I used my other email.  I apologize for this.  The package arrived yesterday and it all looks great.  Thank you for getting them to me on time and also calling to tell me that the order was sent.  



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


    Regards,


    ***** *****

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm worried I won't receive my missing products and would like this company to send them at once.

    I placed a large order for my parents anniversary party back in January. I got some of the order but I'm still missing towels and candles. I don't have time to order from somewhere else. Reading these other issues I am now freaking out that I won't have them for the party. Please help me get my order, if it doesn't arrive by Saturday the party is going to be ruined.

    Business Response

    Date: 02/22/2023

    Sorry you chose to post this complaint in spite of us assuring you the remaining products have been sent out. They have been delivered today. Thanks.

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 11/22/2022

    I ordered 60pcs personalized compact mirror and 50pcs personalized hand sanitizer for $45.60 and $33.00, respectively, but didn’t receive the mirrors at all, and received only 45pcs of the hand sanitizer. I don’t mind missing 5pcs of the sanitizer, but not receiving the entire 60 pieces of compact mirrors and still being charged???? Not at all okay! I got really upset and sent them an email making them realize how unhappy I was, yet they had the audacity to be sarcastic. They promised to give me my money back, I was disputing for $48.90, they promised $41, but neither of those reflected on my Citibank statements and transactions. It’s been a couple months, I haven’t received any adjustment. I’m still being charged the total amount of $86.50.

    Attached are screenshots of emails and information necessary for this complaint.

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made this purchase for champagne glass wedding favors and champagne candy containers for my wedding with best price favors on November 25, 2022 with a deadline to deliver order for 12-9-2022. I requested a proof for both orders and the website states that they would provide proofs for the items ordered. With the exception of an order confirmation email after I the placed the order I have not received any correspondence regarding the proofs. When I go into my profile, both orders say they are in “processing” status. That has not changed since I placed the order. When I inquired about the shipping time of both orders via their contact portal on their site on January 6, 2023 (almost a month after the orders were supposed to be delivered), I received a offline email from a person named Michelle stating that my order should have been delivered already and that they were investigating it and If I don’t get an update my next weekend that they would issue me a refund since they did not have my order in stock anymore (from the other BBB reviews, this seems to be a pattern). I have sent them multiple emails after that and have not received any response from the company. I am highly upset with their service and feel that they scammed me out of $529.34 for my first order ***************** and $51.21 for my second order ****** ** ********). From the looks of the reviews on the Better Business Bureau, it looks like I am not the only person that is getting scammed out of their money. This business is supposed to be providing prompt, trustworthy service. Engaging in these type of manipulating practices should be banned. I am requesting a refund as I no longer trust this company and their ability to actually provide the products that were requested and paid for.

    Business Response

    Date: 02/05/2023

    Thank you for your feedback. We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review and address this issue.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 21, 2022 I place an order for shot glasses and coasters as wedding gifts. By 11/7 I emailed them requesting an update on my order. I was then told that the shipment was delayed but it will be shipped out.

    On 11/12 I received an email stating they were still looking into what went wrong. They told me if something went wrong they would need to send a replacement.
    On 11/16 There was a mix-up and they were sending a replacement.
    I informed them I could not wait as these were gifts and needed a refund.

    They told me my order was refunded. To this date 12/2122 I still have not received my money back. My order was $134.05 they keep giving me excuses that it was refunded but it has not been. I just need my money back. They are a fraudulent company and obviously had no intention of sending my order. The person who I was in contact with was Michelle * ** ************************** 

    Business Response

    Date: 01/11/2023

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review and address this issue.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gifts for my employees for our holiday party. I've tried to call but can't find a phone number anywhere. I've emailed them but can't get a solid for sure answer. I'm counting on these things to make the party special, I don't want to mess this up and have a disaster to deal with. I need the items delivered by Thursday if not I need a refund asap since I will need to purchase elsewhere.

    Business Response

    Date: 12/19/2022

    Order is already in transit to be delivered on or before Wednesday. Tracking is already uploaded to your order in your account, for customer to check order transit. We have also resent tracking details to your email. Please let us know if you have any issue finding your tracking information. Thanks.

    Customer Answer

    Date: 12/20/2022




    Better Business Bureau:


    My order arrived this morning and everything looks good. I missed that tracking had been sent and was worried it hadn't shipped and was panicking about what to do.   Thank you very much for getting it to me before the party.  

    have a happy holiday

    *******

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't send product

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order to BestPriceFavors.com in early November 2022 for my December 2022 wedding. The website advertises free proofs and free rush shipping (although my order was not a rush). I received a proof a day or so after placing my order which I promptly approved within the hour. I was surprised at this customer service only later to be so frustrated and angry with this same “service”. After not receiving an order confirmation or shipping information, I reached out to the provided customer service email address since there is no number to call. I was emailing to inquire if there was an estimated shipping date for my order since the deadline was quickly approaching. I received and email back stating that my order should’ve been to my by now and they were doing an “investigation” as to what happened with my order. They then in informed me that the towels needed to complete my order were on back order and they were unable to “remake” my order. After this I sent a string of 4 emails and received no reply. I just received a reply back this morning after threatening to file a fraudulent charge claim with my banking company when they informed me that their site was down and they cannot cancel my order right now. So now I am in limbo waiting for a refund with my wedding only a few days away. I highly suggest anyone looking to use this company reads these reviews that are a string of unhappy customers. I would not recommend this company to anyone.

    Business Response

    Date: 12/12/2022

    We are very sorry to hear that you have had this experience with your order. We have forwarded your concerns to our quality assurance department for further review.
     
    We are dedicated to providing exceptional party favors at the best price in the market, and we sincerely apologize we could not provide the level of service our customers have come to expect.

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order back in September. I received most of my order but some things were missing. After contacting customer support, I am currently waiting to be refunded for those missing items. My order number is ******. I would like this resolved as soon as possible.

    Business Response

    Date: 12/10/2022

    Please check your account, funds should be there by now. If you have any questions, please don’t hesitate to contact us.

Best Price Favors is NOT a BBB Accredited Business.

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