Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

• 

  AdaptHealth

  3024 Penn Ave West Lawn, PA 19609-1444

• 

  AdaptHealth

  122 Mill Rd Ste A130 Phoenixville, PA 19460-1412

• 

  AdaptHealth

  34 E High St Pottstown, PA 19464-5427

• 

  AdaptHealth

  1039 Bern Rd Wyomissing, PA 19610-2009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not believe the Buffalo Wheelchair Invoice ********* for my Account Number is ******* is correct. I received this invoice on 05/11/2023 and called the Asset Recovery Department of ******** (an AdaptHealth Company) the same day. I called ************** and I spoke with *** at 5:34 PM EST. I asked why I am receiving this invoice as my CPAP Machine and CPAP Humidifier have been covered under my ******************************** policy for several months. *** said that my machine is not registered to my account and someone within ******** had tried to reach me to verify usage. I explained that the only calls and emails I have received from ********************** and ******** were for re-ordering supplies and to make sure the equipment was functioning correctly. I received my **** Machine and **** Humidifier from ********************** on 06/25/22 and there have not been any invoicing/billing issues up until now, so it doesn't make sense that the machine was not registered? *** said he is suspending the bill and I would need to go to ********************** to have them register the machine to my account and have them download the history from the SIM card in the machine, which I did on 05/12/2023.I also called ********** **** ****** on 05/12/2023 4:00 PM EST and spoke with *****. She reviewed the history of the CPAP Machine and CPAP Humidifier billing and said that it was short term (rent-to-own) and that I should now own it (after 10 Months of rental). ***** said I should only be billed for re-ordering supplies (masks, filters, hoses, etc.) at this time. She further stated there was no recertification or compliance needed for the CPAP or CPAP Humidifier currently, and that the last invoice they received for the equipment was in February 2023. It seems like I am being double-billed for the full retail ($1000) of the CPAP Machine and CPAP Humidifier and believe this invoice is incorrect. I would appreciate if you could review further and correct the billing invoice. Thank you.

  Business Response

  Date: 06/07/2023

  We apologize for the inconvenience the consumer has encountered. A team member from our corporate compliance department will review the account and contact the patient.

  Customer Answer

  Date: 06/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24 2023 I received an email advertisement from ***** *** Medical Equipment/******* offer me as a ******** enrollee, free CPAP replacement masks, hoses etc which is consistent with what they have done in the past. I received these parts in the mail, and there was no charge for these items. In late April I started getting notices from the company that my credit card had been declined (I NEVER GAVE THEM MY CREDIT CARD) and that I owed them 105.68 but THEY NEVER TOLD ME WHAT FOR! I called them and kept getting voicemail with no return phone call. I emailed them at the emails listed and they bounced back. Yesterday I received an extremely ugly email telling me that if I didn't settle my account RIGHT THEN they were going to cut off my CPAP which I need to live! For the moment I don't know how to speak to someone at this company and have no WAY OF CONTACTING THEM THAT I KNOW OF.

  Business Response

  Date: 05/25/2023

  Per conversation with patient, his grievance was resolved at the local level and he would no longer like us to contact him.  We are closing this case in his account as resolved.

  Customer Answer

  Date: 05/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb/Mar '22 received CPAP/supplies from **** Medical Supply / Adapt Health. After asking about expenses, I was told by **** Medical Supply insurance would cover all, and only stipulation was usage compliance. I was also told during the first 30 days mask exchanges were free. First 30 days, I swapped masks 3 times for best fit. April '22 I received a bill for 2 sets of masks. After 3-4 phone calls and a couple months, charges were removed. During this time, I was billed the full amount for the CPAP. After more calls, I was told the claim was never submitted to insurance. Also during this time, I was billed for "leasing" the CPAP (which I was not told was a lease), and was billed again for full price of the CPAP. Now being told I had to pay due to not meeting deductible. End of May/Start of June '22, I contacted Adapt and requested to return everything for full refund due to above issues and misleading's. A return box was sent to me and all equipment was sent back. ******************. Equipment received by **** Medical on 6/16/22 by "*****". I continued to receive bills even after returning CPAP/supplies. Therefore, on 7/27/22, I reached out via email to voice my concerns/issues and left a negative review on google. After weeks of email exchanges, I was finally contacted via phone by Manager. We came to resolve of me paying three $83 lease charges/taking down review, and my remaining balance would be removed. End of Aug, I received phone call all was resolved, account balance reflected $0. Jan '23 I received a bill $580.09 for CPAP/Supplies (returned on 6/16/22). I have made multiple calls to discuss, each time being told it was going to be escalated and resolved, not to worry. April '23 I received notice, that I could be turned over to collections. I contacted billing again, was told not to worry, it was still being reviewed and I would be contacted. 5/11/23 I receive bill from **** ***** debt collector, but have not received any calls from Adapt. Act *******

  Business Response

  Date: 05/16/2023

  We apologize for any inconvenience and have management reviewing the account. Thank you

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business, contained within the attached, in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Adapt Health in June 2022 for a CPAP machine. I worked with a lady named ***. She said she was setting me up for a rental. I told her I did not want a rental and that I wanted to buy it out right through my insurance. I explained to her I previously had called my insurance company to double-check to see how to handle the CPAP.  The insurance company said that I had met my out-of-pocket expense for the year and that I should set it up as a purchase and not a rental. My insurance said to buy it. She said ok and finished the paperwork. In February 2023, I realized I had been being charged for a rental. I called and have called and called to get this resolved for the purchase and not a rental. On March 7, 2023, an employee named ***** said that they submitted the paperwork to my insurance, but it was denied for purchase by my insurance company and that's why they set it up on a rental. My insurance company said they never received any request from Adapt Health and would not have denied the purchase. I have been hung up on, and transferred around, and when I asked for a supervisor I was sent to voicemail.After several months of emails and phone calls, I need to file a complaint. I have tried to come up with a solution. The solution that I feel would work out for me is to return the rental and get a new CPAP machine billed to my insurance for purchase.

  Business Response

  Date: 05/22/2023

  We apologize for any inconvenience and have upper management reviewing this account.  We will be in contact with the patient when they have completed their review.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gone back and forth with this vendor several times about an outstanding bill. I have informed them several times that their package never made it to me. They requested that i open an inquiry with the post office, When I attempt to do that, the post office tells me this is not eligible to file an inquiry only for a postage refund. Adapth Health will not do anything without this confirmation from the post office which I cannot get. I refuse to pay may bill for items i never received. I keep getting phone calls after phone calls asking me to pay my bill to which I then get re-routed several times to be given the same information. I am done doing any business with AdaptHealth. At this point i don't care about the supplies I will get them from another supplier. I just want the phone calls to stop and be done with this engagement.

  Business Response

  Date: 05/16/2023

  We apologize for any inconvenience and have this account being reviewed by management.  We will contact the patient with the findings.

  Customer Answer

  Date: 05/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: they called back once to which i could not answer, left a first name and no call back number. I tried calling the number and its their generic customer service line and no one knows who this ***** person is and was unable to get me in contact by anyone who can actually assist.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 02/10/2023, Therapist ***** brought the Life2000 to my house, allegedly for a trial. When I saw it, I said I did not want it, as I already tried it in 2019 (prescribed by Dr. ******* & Associates) with negative results. However, ***** insisted on running a trial, did all the connections, and I went back and forth a couple of times. The only outcome was a 13%-fall in my O 2 level and discomfort brought by the nose cannula. In spite of this, ***** insisted on my keeping it over the weekend for more trials and said she would call me early the following week. She also mentioned a cost associated to this, which I denied since I did not want the equipment. ***** said she “would take care of it” without more precision. She added that to return the equipment, a prescription by my pulmonologist, Dr. *******, was needed. On Tuesday 02/13/2023, ***** called, and I again refused the equipment saying she could pick it up. She again said she needed a prescription from Dr. *******. The same day, I requested this prescription from Dr. *******. The prescription was faxed to *** on 03/07/2023, which in no case can be attributed to my responsibility. This is confirmed by another mail dated 03/06, renewing the request for the prescription. All exchanges are recorded and available. The local *** financial department said they COULD not do anything. Upon request, I could talk to a so- called Manager (no name), who said he WOULD not do anything. It should be noted that the invoice for the equipment was swiftly sent by *** services to ******** Health on 02/10, day of the delivery even though it was a trial, and the equipment was immediately refused at this date. In conclusion, I refuse to pay $725 for the pseudo rental of an equipment, which was only used a few minutes in the presence of the therapist, then put away but not taken back in spite of my clearly expressed will, in an operation that has many features of a forced sale. Upload: Message to Dr ******* Feb13, asking for the prescription to pick up the Life 2000

  Business Response

  Date: 05/17/2023

  God morning 

  we apologize for the inconvenience you have encountered. A team member from our corporate compliance department will review the account and we will contact the patient. 

  Customer Answer

  Date: 05/25/2023

  
  I have reviewed the response made by the business in reference to complaint ID ********. Now I am waiting for a Member of the Business, to contact me and to solve this problem by cancelling the bill.

  Regards,

  *****************************

  Customer Answer

  Date: 06/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Now I am waiting for a Member of the Business, to contact me and to solve this problem by cancelling the bill.

  Regards,
  
  
  
  ********* *****

  Business Response

  Date: 06/12/2023

  Our equipment was picked up on 3/13/23 and the bill was adjusted. 

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 2 weeks of purchasing a CPAP device from ****** *******, it was recalled and they have been promising me a machine for over two years. This machine could be giving me life ending disease because it was manufactured with bad materials. I cannot live without the machine. Since this happened immediately after buying machine, they had to know about the problems but sold it to me anyway. This is a fraud. I should not have to still be waiting for a mfg recall two years later. I was told it was ready to ship in January, yet, they play games with me on the recall site. The provider of the equipment thinks they have no responsibility and have demonstrated a clear lack of any moral responsibility in providing me equipment ******** and our tax dollars are paying for. Their treatment of me since Adapt Health has taken over ****** ******* is atrocious. I spoke with a man who was rudely talking to someone else at the same time who behaved moronically and spoke to me in most unprofessional manner. I reported this to the Dr that referred me to them and she said they are horrible to everyone now but we are stuck as they are the only local suppliers. So much for free enterprise in America!..At this point, since i'ts over 2 yrs, As of the purchase date anniversary April 2023,, ******** says they need to replace or repair my current machine based on policies and my purchase date (based on the 2 yr date a week ago) IRREGARDLESS of any other recall and they need to do this IMMEDIATELY. They will be held responsible for any health issues that occur from this date, since they now have the responsibility they washed their hands of right after selling me a defective and cancer causing machine. They are still getting paid ******** dollars for supplies and need to rectify this at once. They committed fraud selling me a machine they knew was defective and could kill me. Other consumers need to be aware of the health risk and the bad business practices of ****** ******* aka Adapt Health. Adapt has purchased this business at this address.

  Business Response

  Date: 05/17/2023

  Good morning 

  We apologize for for the inconvenience you have encountered. A team member from our corporate compliance department will review the account and will reach out to the patient. 

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to bill me after 4 requests to cancel our account due excessive over charges from my bank account. When called to speak to a supervisor received no call back. Was over charged for Cpap machine and sometimes charged 3 times a month out of my account. Company continues to charge and send bills that I will not pay because I have cancelled account 4 times via phone, email and regular mail. I am feeling harassed and ripped off by this company..

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached is the payment history, the latest bill sent to me, a copy of the letter that I email to them and anything else that I thought you may need. In essence, I have try to get instructions for discontinuing the use of the CPAP since the beginning of the year. The information provided by their customer service was apparently incorrect. Now, I believe Adapt is claiming that I am non-complaint. However, I would not be considered non-complaint in any way, if the instructions from their customer service had been accurate. Furthermore, their claim that they could not contact me makes no sense. They have an email and my cell phone number. Finally, although I stated a timeframe with which they may not been delighted, I did wait longer. Still, given the disarray of the company (CEO troubles, I did not wish to wait to file a official complaint. If they had call or email, I would feel differently. I do not wish my credit to be impacted because Adapt Health is non-responsive. FYI _ I did hear from my doctor. Rather than calling me as I requested. She left a message on the hospital's inbox system. She was fine with me discontinuing. I have no idea if she was supposed to contact Adapt or my insurance. Regardless, I contacted Adapt and as I said, I was given incorrect information. Thank **************************************** ************************* **************

  Business Response

  Date: 05/09/2023

  We apologize for the inconvenience you have encountered. A team member from our corporate compliance department will review the account and reach out to the patient.  

  Customer Answer

  Date: 05/22/2023

  Hello The below complaint has been resolved. A representative of Adapt Health reached out to me. They stated that my account was not initially handled correctly and that I was correct about the charges. I have settled my account with them. 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling and requesting for a home charger for my oxygen machine. I’m a chronically ill patient who depends on oxygen and I have not been able to charge my machine. Upon contacting the company I keep getting the run around and lies that they are either delivering it or shipping it out and I have yet to receive the cord . It had been weeks now.