Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

• 

  AdaptHealth

  3024 Penn Ave West Lawn, PA 19609-1444

• 

  AdaptHealth

  122 Mill Rd Ste A130 Phoenixville, PA 19460-1412

• 

  AdaptHealth

  34 E High St Pottstown, PA 19464-5427

• 

  AdaptHealth

  1039 Bern Rd Wyomissing, PA 19610-2009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will only give me 10 tanks and only deliver 1 time a week this does not meet my oxgen requirements

  Business Response

  Date: 04/26/2023

  To Whom It May Concern,
  Hello & Thank you so much for bringing this matter to our attention.

  We will assign an agent to reveiw this situcation deeper and contact the patient with our findings.

  Thank you,

  The Resolution Team

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a subscription service with AdaptHealth for about 8 months prior to canceling. I would automatically receive supplies. At first every month, then every 3-4 months when I contacted them to change the frequency. They would automatically bill my insurance, and automatically take the remaining balance out of my bank account. In January 2023 they started billing me weekly for supplies I had not received, and again February. I contacted them to cancel services on February 27th, and was told I didn't owe anything and they would no longer take money out of my account. On April 15th I saw that they charged my bank account, although I stopped services in February. The person I spoke today about the issue told me my services were never stopped. I feel like they are taking advantage of me and I don't want this to happen to other people.

  Business Response

  Date: 04/26/2023

  We apologize for any inconvenience caused to the consumer.  I, *********, have reached out to **. ***** *************** to discuss the issue and will be working with them towards a resolution.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested an itemized bill for a payment made to Adaphealth. My FSA is requiring it and have shut off my benefits due to lack of proof. I paid for my Cpap machine on 3/10/2023 for $297.08. I have an invoice from Adapt health in this, but it's not itemized. They refuse to supply it. Please help me.

  Business Response

  Date: 04/18/2023

  The Corporate Compliance Department will contact the patient and get the issue resolved.
  
  

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned supplies to Adapt Health under **** Medical Supply in February. A refund was supposed to due back to me of approximately $191. I have been contacting the company since then reference this. I have been getting the run around between the resupply department and the billing department. No resolution. They are advising me that they have no way to confirm whether or not the supplies were received at their warehouse. I was told a month ago by a representative that the supplies were there. And to give them a return call in a week to start the refund process. It has been much longer than a week. After multiple calls today. I am now being told to contact ***. They are telling me that the package was never received at their facility. Attached is two documents stating that the package was received at their facility in February. I was advised that they are only able to communicate with their warehouse via email. Dealing with this company specifically the billing department has been a nightmare. They are not trained to resolve billing conflicts. Only to collect money.

  Business Response

  Date: 05/19/2023

  We apologize for the inconvenience caused to the consumer.  A full refund of the $191.17 has been issued back to her credit card on file.  I have spoken with the consumer, and she has my direct contact information for any issue in the future.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a CPAP from Adapt Health and began making payments on April 13, 2022 and I have been making monthly payments on the device through the "rent to own program" each month since. For the past two months I have made over 10 calls to Adapt Health in an effort to confirm the amount of money I still owe. I have never received a response. When I ask to speak with a billing supervisor I am placed on hold and my call is disconnected. I have also been promised a call back within 24-48 hours from a supervisor and have never received one. The information that I am asking for -- how many payments I still need to make or how much I still owe seems like a relatively simple question to answer. Why have I not received an answer? 

  Business Response

  Date: 04/07/2023

  Thank you for contacting us. We will assist patient with a resolution.

  Business Response

  Date: 04/14/2023

  We are reviewing the account and will contact the patient to assist with a resolution.

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The (national) company takes my order for supplies and bills (and receives payment) from my insurance company and does not ship the product. This has happened at least 6 times in the last 6 months. Everytime I call and spend 30 minutes on the phone with them, they tell me they will reach back out to me. They never do, nor do they have records of me calling before. It has come to the point I have no supplies and can't get any because the insurance company says I have already received them. They simply won't fix the issue. I don't believe this is insurance fraud, but they are being paid for product they are not delivering. The local office has always been great to work with, but the national is a nightmare.

  Business Response

  Date: 04/17/2023

  Good morning, 

  The order has been approved and now in our warehouse for shipping as of April 17/2023.

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a hospital bed through Adapthealth/***** Medical Equipment Supply on 11/09/2022. I have been trying to get through to Adapthealth and/or ***** Medical Equipment Supply for well over a month. So far, I have sent 3 emails to customer support with no response whatsoever. Calling either one of the mentioned companies has proved just as useless! After calling AGAIN yesterday, I thought I was being put through to a "live" person only to be disconnected. I just want them to pick-up said hospital bed as it is no longer required. The bed was ordered for my father *******************************.

  Business Response

  Date: 04/20/2023

  good morning, 

  We apologize for the inconvenience you have encountered. A team member from our corporate compliance department reviewed the account. We requested to have customer service reach out to you to schedule a pick up of the hospital bed. You should receive that call within the next 24 to 48 hours.  

  Customer Answer

  Date: 04/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted last Thursday April 6th that I had been approved for the Dexcom g6 diabetes sensor to work with my Tandem T slim insulin pump and phone. I was told that my order was going out in the mail that day and I would receive it in 3 to 5 business days. I called the company and as told that I had not been approved and that an additional form was sent to my Doctor’s office. I contacted my Doctor’s office and they said that they had not received any form.

  Business Response

  Date: 04/17/2023

  To Whom It May Concern,
  
  Hello & Thank you so much for bringing this matter to our attention.
  
  We apologize for your inconvenience, a member from our corporate compliance department will review your account and be in contact soon with an update or and a  resolution.
  
  Thank you 
  The Resolutions Team

  Customer Answer

  Date: 04/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was explicitly by their sale person we will not charge you more than 180.00 dollars period. I have already paid 30 of the 180. I just received a another bill for 697.16 for something that should of been 150.

  Business Response

  Date: 04/27/2023

  We apologize for the inconvenience caused to the consumer.  We have reached out to him to discuss the issue.  The date of service in question will be resubmitted back to his insurance for proper processing. 

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AVOID THIS COMPANY AT ALL COSTS-SHADY BILLING PRACTICES On Friday September 16, 2022, I picked up a CPAP machine. I had originally been given my monthly copay amounts two times. I was told that it was $19.87 by two different people. On Monday September 19, 2022 I received a bill more than three times the original amount given originally. The new copayment was $63.02. I called Adapt Health to return the CPAP machine, told them specifically why I was returning it and they indicated that they would send me a prepaid box to ship the item back. I received the *** prepaid box three days later and mailed it back to Adapt Health the same day, September 22, 2022. My insurance company has a clause which states that I cannot be charged during the first 30 days to decide if the CPAP works for me. And charge me and harass me they do. Although I’ve been “assured” many times, including getting an email from a supervisory employee stating that my account has been taken care of, I continue to be harassed through today, April 11, 2023. Adapt Health is committing fraud and harassment. My account has not been rectified because 7 months later they are still calling about a machine I contacted them about returning within 3 days and was back in their possession 1 week later. My insurance indicates that I not be billed for 30 days. I was lied to about the amount of my monthly copayments (it’s over 3 times more) and my father’s copayments through adapt health with the EXACT same insurance is only $29.67 each month while I was quoted for 19.87 but billed for $63.02. Same machine, same supplies, same insurance. I want my account rectified with a zero balance and the phone calls to stop immediately.

  Business Response

  Date: 04/18/2023

  Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate and will be in contact with you.
  

  Thank you,
  Corporate Compliance department

  Customer Answer

  Date: 04/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have spoken with many individuals over the last 7 months. I have only been placated dozens of times with someone always telling me that the situation has been resolved. It never happens. Until the situation is truly rectified I will not believe what I am told.
  
  Regards,
  
  *********************************