Business Profile

Medical Equipment

AdaptHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,025 total complaints in the last 3 years.
450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around Oct 2022I ordered six items for my CPAP machine from Adapt Health whom I always deal with and have no problem. They said they would need a prescription from my doctor, Dr ******** ******* Scranton Pa. I had the doctor send prescription. Adapt health said everything wasn’t on prescription so I called doctor again telling him exactly what they wanted. Never received so I called Adapt Health again and they said something else was missing from prescription. I called doctor and got that taken care of. Against nno items sent. They told me they have prescription and again something is missing. Another told me they never received prescription so someone is lying I asked them to reach out to Dr *******s nurse ****** and tell her exactly what you want bc you keep adding things. They said they did but got no response. ****** told me everything was sent. Adapt Health refuses to fax or call my doctor to get the prescription with what they want on it. They are giving me the run around. I can not wear my equipment and I can not breathe when sleeping at night. I need these things am also using a ******** CPAP machine that was recalled for causing cancer and has not been replaced. I would appreciate it if you can help me get these items I need. I don’t know what else to do. I’ve told my doctor exactly what they want in prescription and am getting no where except sicker from not breathing correctly. I have headaches nosebleeds fatigue. Thank you for your help
Business Response
Date: 01/31/2023
Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate and will be in contact with you.
Thank you,
Corporate Compliance department
Customer Answer
Date: 02/13/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I have yet to hear back from the business.

Regards,

****** ******
Business Response
Date: 04/10/2023
To Whom It May Concern,
Thank you so much for bringing this matter to our attention.
We believe that our findings have been communicated to the patient.
Our department will again contact the patient directly to ensure this matter has indeed been addressed and resolved.

Thank you,
The Resolution Team
Initial Complaint
Date:01/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bill received from AdaptHealth with instructions that bill could be paid online, however the website does not exist. When I called to inquire about the bill, and to get an accurate website address, the person would not give me information unless I gave my date of birth. I found that unusual and suspicious. *********** ******** of Western New York is the heading on the bill. I went to *********** ******** of WNY website and also called the cheektowaga office. Only an answering machine with a request to leave name and date of birth. The pay bill option on their website went to a black screen.
Business Response
Date: 02/02/2023
Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate and will be in contact with you.
Thank you.
Corporate Compliance department
Initial Complaint
Date:01/25/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was set up through my doctor with this company. Told supplies would autoship. Have gotten none. Unable to get in touch with a human being to find out how to get supplies. Website does not work. No one answers phone. No one responds to emails. I keep getting charges to my credit card, and no idea what they are for from AdaptHealth. If they are for supplies I have not gotten any. Starting to suspect fraud. About to cancel my card.
Business Response
Date: 02/02/2023
Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate and will be in contact with you.
Thank you,
Corporate Compliance department

Customer Answer
Date: 02/02/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I have continued to try and get answers about billing and how to order supplies. I have had my machine 2 months now and never gotten any supplies and cant seem to get anyone to answer or return emails or calls. Horrible customer service. Can't use the machine without supplies.

Regards,

*********************
Initial Complaint
Date:01/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SURPRISE MEDICAL BILL - i was told when I got CPAP that I would be charged $14 a month while machine was being rented to me. I received it two months ago and I have never received a bill prior. I got a bill in the mail on 1/17 stating due 1/20 and I will be automatically charged. The bill invoices things they sent me that they never said I would I have to pay for - they initially sent me the wrong mask and this is a replacement. This invoice is for 96.34, total past due equals zero and the bill is for $389.01 which they are going to automatically charge me and there is nothing I can do about it because I had to have a credit card on file to get the machine in the first place and I am not allowed to edit it or remove it.
Business Response
Date: 01/31/2023
We apologize for the inconvenience you have encountered. A team member from our corporate compliance department will have the account reviewed and contact the patient.
Initial Complaint
Date:01/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Waiting on a large refund since May of 2022 from my CPAP provider Adapth Health Family Medical Supply…..My Insurance Company **** helped me through this for last year & half. They …Adapth Health was not submitting bill to **** insurance & billing my CC directly…..They were informed they were way overpaid by me & agreed that I overpaid…called several times since February 2023 & told going thru review and finally approved my refund...another several calls to billing …as of today I was told they are investigating????? Will call when they know something….Bgetting told this for over a year …PLEASE HELP… I’m dealing with a BAD COMPANY… even **** said so….I’m owed a refund!!!
Business Response
Date: 01/24/2023
Hello and thank you for reaching out. Our apologies for the delay - we have assigned a team member
to investigate and will be in contact with you with additional information.
Thank you
Corporate Compliance Department
Customer Answer
Date: 02/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
I have spoken to them and keep getting the answer of IT BEEN ESCALATED &will call you when they have any information
Againhas been going on since beginning of last year Even my BCBS is aware and said theres nothing they can do. Just to keep calling.?????????WTF!!!!!
Customer Answer
Date: 02/14/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I called yesterday to Adapt Health for the 10th time
and was told it’s been escalated…. That was the same thing they keep saying.. I’m due a large refund due to improper billing….According to **** they were directly billing my CREDIT CARD…& not submitting the bills to them as they should have been…Because I was on AUTOPAY They just keep billing me personally…this has been going on for over year and half… I was told by Adapt Health & **** I would be receiving a refund of $ 286.47…still being told it been escalated….been over year & I feel helpless to think a corporation like this can do what they are doing to me & who knows what other parties….please reopen for I just misunderstood…these people should be fined & I feel like they should be liable for any lost interest
They are crooks….PLEASE HELP!!!!

Regards,

******* ********
Business Response
Date: 03/30/2023
The concern for *** ******** was also fully resolved and closed on 2/2/23. The patient was issued a refund and the refund check was cashed by the patient on 9/1/22.
Customer Answer
Date: 03/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

******* ********

I was told 2 weeks ago that they sent check in July 2022but didn’t receive it and or cash any check…
was told they would ESCALATE II????Again…. Please do not drop this!!!!! $246.+ still not rectangular they even admitted it… was told they would get back to me …. Again that was 3 weeks ago….calling today3/31/23…wonder why people can’t trust businesses….
Initial Complaint
Date:01/16/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning 8/2022, I've been charged $40.00 Monthly (acct# ********, for currently to date (1/16/23), a total of $320.00. ********** *******/Adapt Health is charging me for a ******* CPAP device that was sent to me as a FDA Recall no Charge Replacement. I've spoke to company reps multiple times. Each time a Supervisor was to call me back and has not done so. I asked to be removed from automatic payments and have my credit card information removed and a paper bill sent and they continue to charge my card without permission. All attempts at a resolution to this issue have failed. I also called maker of the CPAP *******, and they confirmed my device was a replacement for the one i returned to them because of the mandatory FDA recall.
Business Response
Date: 01/24/2023
Good morning,

The account is being reviewed by one of our corporate compliance specialist. Once we have reviewed and come up with a resolution we will reach out to the patient.
Customer Answer
Date: 02/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I have waited 1 week since they replied to the bbb, stating they would review and contact me, and as they have done to me in the past, they have not reached out to me to come to a resolution. All attempts to contact a supervisor at this company have failed.

Regards,

*******************************
Business Response
Date: 02/01/2023
Good afternoon,
This account is still being reviewed. We will reach out to the patient once we have this resolved.
Customer Answer
Date: 02/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my adapt health bill on November 1, 2022 . It $869.50 . I asked for them to no longer contact me because I was not receiving the supplies that they are charging me for . Today I received a call from a collection agency saying I owed $869.50 . I printed out where I paid for this bill in Nov . & sent it to them via email . I believe that they are involved in fraudulent charges ! I need an itemized bill for the $869.50 , so I can turn it in to hsa . This needs to be straightened out now . If the people on the phone had been a little nicer , I wouldn't be making this report.
Business Response
Date: 01/20/2023
We apologize for any inconvenience and are working with upper management to review this account. Thank you for your patience.
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was prescribed by my Dr. a CPAP machine for sleep apnea and told my prescription was sent to adapt health. I entered into an agreement where I was informed my CPAP machine was a rental that would be paid off after 10 payments submitted to my insurance company. I have made several months of payments and my medical insurance has changed and I've been informed they will not bill my new insurance company for the remaining balance of payments but will need to initiate a new claim the new insurance company for the full cost of the equipment and I would be responsible for another 10 payments before I owned the machine. This is unethical and I will not pay for this equipment twice. I'm simply asking to have the equipment be owned after 10 payments have been made as I was advised when I entered the agreement.
Business Response
Date: 01/10/2023
Hello and thank you for bringing this matter to our attention. A team member will be assigned to investigate
and will be in contact with you.

Thank you
Corporate Compliance department
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
billing issue - they constantly send bills for services that my insurance has paid them at 100%. they have even sent us to collections. Most recent service was 10/24/2022. The insurance paid them 100% on 11/4/2022 via electronic fund transfer. We have since received 2 bills demanding payment for the amount the insurance company paid them already. They need to stop billing for services that they have already been paid for. They have multiple companies under this umbrella and appear to do this across the board. We switch companies, only to find out that they were owned by Adapt as well.
Business Response
Date: 01/13/2023
We apologize for the inconvenience we will review the patient's account and contact them via phone to resolve.
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed in July 2022 on my credit card for my wifes cpap supplies.My first contact with the company the supplies were not covered by ********* I called my ************** advantage plan. They called the company and they told them the supplies were covered. Adapthealth sent a bill to Aetna for the supplies. I was told with ***** on the line (3 way conference) that the would refund my money of $120.64 back to my credit card. Between ***** and me we called adapthealth July 21, 2022, 8/1/2022, to find out where my refund was. Everyone I talked to stated it would be refunded in 10 days. Never happened. Called August 5, 2022, and was told they could not issue a credit to the credit card. they would send me a check within 45 days. Never received. Called 10/31/22, 11/8/22, 12/7/22.Also told refund to credit card would be issued in 10 days. No avail ON many of these dates ***** called with me on the phone They got the same answer as we have gotten.It is now 6 months. nothing is resolved. Aetna and I are frustrated with this company. Same old runaround Aetna has records of these conversations.
Business Response
Date: 01/05/2023
The Corporate Compliance Department will contact the patient and get the issue resolved.

Customer Answer
Date: 01/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Could not find a reply button on your message. This is in response to your message of 1/15.
As of last friday they are investigating to complaint No other saction has been taken The complaint is still open.

Regards,

***** ******
Business Response
Date: 01/18/2023
We have been in contact with the patient and working on the refund.
Customer Answer
Date: 01/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Good Morning
We recived adapthealth check yesterday I deposited it to make sure it cleared. Its a shame I had to involve outside agencies to resolve this matter. I may be wrong but it shows me how a large company tries to screw the seniors. Over six months to get a $120.00 check. they also missed out on other supplies. I found another company to deal with. Also advised wife's doctor about this problem. Thank you for you help.

Regards,

***** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

AdaptHealth is NOT a BBB Accredited Business.