Business Profile

Medical Equipment

AdaptHealth

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Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,025 total complaints in the last 3 years.
450 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've paid these people several times and the last payment was talking by **. ****** I also recorded our conversation, making a her aware of the recording as she repeatedly stated that my account was zero balance and that I did not owe anything else. She also stated the my C-pap and the equipment for it was all paid in full. I haven't ordered anymore equipment from *********** *******/********/Adapthealth. My ********** account, check number ****, and *** Credit Card, **********, are confirmations of payment. *********** Medical Devices is now sending me bills, which started off at $53.60 that I had already paid, NOW $68.60 and another one, taday for $122.20.These people have sent me out the wrong equipment for my C-pap machine, the tubes as well as the wrong filters and the base for the water that does not even match my C-pap. Nothing they've sent me goes with my machine. I was told to throw it away and they claimed how sorry they were about sending the wrong equipment out to me. Speciaized does record our conversations and this can be verfied. And as I stated I also recorded them for my protection. This is the reason why. If you would like the recordings, please feel more than welcome to contact me. I have from the time we started talking to the moment the call ended. In the recordings it is stated that I owe nothing, the accounts are paid in full, and that no one should be contacting me. However, they are contacting me trying to force me to pay a fraudulant bill.
Business Response
Date: 01/05/2023
Thank you for your patience. We are working on resolution with our billing department.
Customer Answer
Date: 01/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I HAVEN'T HEARD FROM AdaptHealth and this matter hasn't been resolve!

Regards,
Business Response
Date: 01/18/2023
Thank you for your patience, per our billing department - account is at zero balance.
Customer Answer
Date: 01/19/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: You keep sending my bills stating that I owe money to you all. I just received another bill on 1/19/2023 which I don't owe your company anything and it need to be put on all my accoumts that the balance is ZERO!

Regards,

******** *******
Initial Complaint
Date:12/27/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sometime in Sept. after **** ***. CHI hospital discharged me too soon, someone on staff there called ******** requesting the company bring me oxygen tanks for home use. That's in spite of the fact the hospital had previously taken me off oxygen. Never heard of the person who ordered it. The totally situational unaware ( all muscles no brain) delivery man quickly pushed various buttons. After he left, my family immediately took me to another hospital since CHI/********* was remiss in sending me home too early; but no O2 required. All in all I spent 3 mos. in hospital. During that time I called ******** at least twice to pick up their equipment with no response not even a return call. Again I called them, (after storing their equipment in my living room for 3 months.) FINALLY, they sent the same Java man to pick it up. I explained I had never used or even touched the equipment. There was clear plastic tubing attached somehow. I explained I had never used it or touched it. He cut off the tubing and said "We're not allowed to return this even if it is unused." Shortly thereafter I received a bill for about $20. I immediately called their office and told them I had attempted to reach the several times and that I never used or even touched the machine. They said they still had to charge me In the interim I ended ** in the hospital for a 4th month and wasn't home to get my mail until recently. Not only are they trying to double the original charge plus a late fee all totalling $57.84 This is ridiculous. I hate to have to get a lawyer for only $60. However, I am struggling under a mountain of medical bills. I can't allow one more piece to tip the avalanche. AeroCare must do what reputable and customer-friendly businesses do: Write off the charge. If not, I am of the mind to charge them the same amount in storage costs. I presented the case respectfully to one of their reps. who ignored me; account number on this bill is: *******. I apologize that can't s
Business Response
Date: 02/01/2023
We apologize for the inconvenience we will review the patient's account and contact them via phone to resolve.
Customer Answer
Date: 02/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]. 2/3/23

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this the cancellation of the debt (as discussed via phone conversation), is acceptable to me EXCEPT that they now have a collection agency contacting me. This does not coincide with the promised cancellation of said "debt".

Regards,

***********************
Initial Complaint
Date:12/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took $975 directly from my husband's bank account for supplies that we returned on Nov. 19, 2022. No refund was issued, for supplies we returned. Again, took $725 out of his account on 12.22.22 without authorization and after cancelation of account. Company refuses to deal with me, his wife, the owner of the health insurance policy. We want a refund for $1700 with a certified check.
Business Response
Date: 01/04/2023
Good Afternoon ******,
My name is Sara, and I am contacting you from the Corporate Compliance office of Adapthealth.

Thank you for your inquiry, we appreciate the effort you made to contact our company and welcome the opportunity to respond to your request.

I would like to acknowledge receipt of the attached request on January 04, 2023.

I have notified my team of the allegations; and we are working diligently to provide a resolution.

Please acknowledge read receipt or call ************ or email *****@adapthealth.com to confirm this correspondence was received.

Thank you,

Sara D* ** ****
Resolutions Associate, Corporate Compliance, AdaptHealth
E: [email protected]
P: ************
adapthealth.com

Click here to view the AdaptHealth family of companies, adapthealth.com/familyofcompanies

Confidentiality notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. If you are not the intended recipient(s), you are hereby notified that any dissemination, unauthorized review, use, disclosure, or distribution of this email and any materials contained in any attachments is prohibited by Federal and State Law. If you receive this message in error, or are not the intended recipient(s), please immediately notify the sender by email and destroy all copies of the original message, including attachments.
Customer Answer
Date: 01/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Only half of the refund was given.

Regards,

***********************
Business Response
Date: 01/19/2023
Good Morning BBB,
In response to BBB Case #******** for ***********************, this matter has been resolved.

The patient will receive a separate written correspondence within 7-10 business days.

We consider this matter resolved; however, if any questions remain, please do not hesitate to contact me at ************ or *********@adapthealth.com

Thank you,
Sara D* ** ****
Resolutions Associate, Corporate Compliance,AdaptHealth
E: ********************************
P: ************
adapthealth.com

Click here to view the AdaptHealth family of companies, adapthealth.com/familyofcompanies

Confidentiality notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. If you are not the intended recipient(s), you are hereby notified that any dissemination, unauthorized review, use, disclosure, or distribution of this email and any materials contained in any attachments is prohibited by Federal and State Law. If you receive this message in error, or are not the intended recipient(s), please immediately notify the sender by email and destroy all copies of the original message,including attachments.
Initial Complaint
Date:12/16/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being billed for a CPAP machine because the vendor ***** ****** Infusion also known as ********* ******** did not bill my insurance and state I did not sure the machine consistently. I explained from working as a nurse became I’ll with covid and then was unable to get them to approve my supplies. They’re now asking me to pay for the CPAP Machine and my insurance empire ** ** of NY states they will not pay either because bill is over 1 year old. The bill was sent to collections 11/28/2022
Business Response
Date: 12/22/2022
Thank you for contacted us regarding this concern. We will reach out to the patient to assist.
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My cpap machine was paid for in 2021 by my debit card on file with aerocare. This year adapt health has been trying to charge me for the cpap a second time.
Business Response
Date: 12/23/2022
We apologize for the inconvenience we will review the patient's account and contact them via phone to resolve
Initial Complaint
Date:12/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They say we owe them money: we were told acct was closed with no charges after we returned previously sent shipment with return sticker they supplied: I have not heard anything for 6 months and now this: bills and phone calls and to my wife
Business Response
Date: 12/14/2022
We apologize for any inconvenience and are working to get this resolved asap.
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was seen by his pediatrician in December of 2021. He was prescribed an inhaler. And with the inhaler he was prescribed an aerospacer for in between the inhaler. Received the aerospacer in the office, and then got the ********* inhaler from the pharmacy. Later in the summer of 2022 I received a bill from adapt health for a nebulizer. My son was never prescribed a nebulizer and I have never received a nebulizer. So I called this company. No one I talked to could help me. They all claimed they had a tracking number. It wasnt until august that someone actually believed me after multiple calls. So then I had to have my sons pediatrician fax them the correct paper stating what he actually received and that he never received a nebulizer. Now we are in December of 2022. I spoke to 2 managers. Their solution was to mail me a nebulizer and continue to bill me. So now they have committed insurance fraud by sending me a nebulizer that was never prescribed to my son. Trying to bill insurance that he no longer has. And billing it for something that he never needed. I am not interested in paying a bill for a piece of equipment that requires a prescription that was never written for my son. Not to mention the bill is in my 5 year old sons name that they are threatening to send to collections.
Business Response
Date: 12/15/2022
Good morning,
I apologize for for the inconvenience this has caused you. I dont see anywhere in this complaint the actual patients name or DOB. We were not provided an account number. In order to be able to investigate this we will need that pertinent information. Please provide so we can look into this account.
Thank you
Customer Answer
Date: 12/15/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am providing the patients name and DOB like they have asked me to do so.
Patients name is ***********************
DOB *********

Regards,

***********************
Business Response
Date: 12/22/2022
Thank you we have reviewed the complaint and attempted to reach the patient's mother on 12/15/22 and 12/19/22 leaving a voicemail with call back information. We have adjusted the patients account as well as insurance.
Initial Complaint
Date:12/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been contacted by the Pennsylvania Attorney General's office once for charging me for services not used. Now, once again, they are trying to charge me for a service in 4/2022. I had an oxygen generator from them that was returned in 2/2022. After the AG office contacted them in 8/2022 I got a call from ******'s saying my account was paid in full. If that is the case, why are they charging me for a service from 4/2022? On top of billing me for unused services, they are charging me $15 for a late fee. Seems a bit excessive.
Business Response
Date: 12/19/2022
We apologize for this inconvience, the patient's account balance was adjusted and his balance is $0.00. A new letter of resolution will be sent to the patient stating the DOS 4/2022 he was billed for has been adjusted so he has a paper copy for his records.
Initial Complaint
Date:12/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told in April of 2022, that I owed a bill for CPAP supplies that were shipped to me in 12/23/2021. I never received the supplies so I contacted them. They never responded so I figured it was taken care of. Then in August I got another invoice and contacted them again. Again I thought it would get taken care of. I continued to receive invoices monthly until this November and kept contacting them. In the meantime I was trying to get them to ship me the supplies I needed. Finally I was told I needed a new prescription as they were bought out by Adapt Health. My doctor had retired so I had to get a new one with a new appointment, and found out that Adapt Health was not covered by my insurance. So I switched to another supplier that was covered. In November I got a collection notice from ********************. I called Adapt Health Again to get it rectified and was told they would not remove the invoice because I didn't tell them until April that I did not receive my supplies. As I was on autofill, I never even gave it a second thought as I had built up a large supply over time, and didn't really need them in December. But they said because I was trying to get new supplies, they weren't going to remove the invoice. I also emailed *************** and told them I would not be paying the invoice as I never received the product. At this point I've had enough and feel my best option is to file a complaint with the BBB to try to get it rectified. You may contact me anytime at ************, or vie email at ************************ Via email might be better as we'll have a paper trail to look back on if needed. Thank you
Business Response
Date: 12/06/2022
To Whom It May Concern,
We received our mutual customers concerns and we are diligently working to get this matter resolved asap.

We will be contacting the patient asap to provide an update and our finds to help get this matter resolved as quickly as possible.

We apologize for our customers experience thus far.

Thank You Resolutions Team
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ALL OF 2022. I RECEIVED MY CPAP MACHINE AND SUPPLIES FROM ADAPTHEALTH STARTING THIS YEAR. THEY CALL ME EVERY WEEK, SOMETIMES MORE THAN ONCE, SAYING THAT MY INSURANCE IS EXPIRED. IT IS NOT. I HAVE EOB'S THAT PROVE THAT THEY ARE RECEIVING MONEY FROM MY INSURANCE AND THEY ARE INVOICING ME FOR THE CORRECT BALANCE DUE. WHEN I SPEAK TO THEM ON THE PHONE THEY TAKE THE INFORMATION AGAIN OR ACKNOWLEDGE THAT THEY HAVE THE INFORMATION. THEY HAVE TOLD ME THAT THEY WILL MANUALLY PUT A STOP TO THE CALLS. THEY HAVE ALSO SAID THAT THEY WILL ESCALATE MY CASE TO A MANAGER. I ASK THEM IF THEY ARE CALLING IN REGARDS TO A SPECIFIC CLAIM AND THEY SAY NO. AT THIS POINT I CONSIDER IT HARASSMENT. I HAVE ALSO SPOKEN TO SOMEONE IN BILLING WHO INFORMS ME THAT WE HAVE NO UNPAID CLAIMS OR INVOICES. I WANT THE CALLS TO STOP.
Business Response
Date: 12/06/2022
Thank you for contacting us regarding this concern. We will reach out to the patient to assist in a resolution.
Customer Answer
Date: 12/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************

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AdaptHealth is NOT a BBB Accredited Business.