Reviews

This profile includes reviews for Penske Truck Leasing Co. L.P., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Penske Truck Leasing Co. L.P., Inc. has 172 locations, listed below.

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  Penske Truck Leasing Co. L.P., Inc.

  2675 Morgantown Rd Reading, PA 19607-9676

  
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  Penske Truck Leasing Co. L.P., Inc.

  9210 E Hampton Dr Capitol Heights, MD 20743-3828

  
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  Penske Truck Leasing Co., L.P.

  2470 Westbelt Dr Columbus, OH 43228-3825

  
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  Penske Truck Leasing Co. L.P., Inc.

  4673 Highway 280 Birmingham, AL 35242-5033

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  Penske Truck Leasing Co. L.P., Inc.

  1700 Ridgeway W Montgomery, AL 36110-3267

Review Details

• Review fromMisty H

  Date: 02/16/2024

  1 star

  Misty H

  Date: 02/16/2024

  Horrible use u-haul.. worst experience ever. Do not use this company

  Penske Truck Leasing Co. L.P., Inc.

  Date: 02/17/2024

  Hello Misty, thank you for your review. We apologize if your service was anything less than excellent. Please feel free to comment on how we may be able to improve our services for a better customer experience or reach out to us at ************** so that we can assist further. We thank you for your time and renting with Penske!

• Review fromBrizzy D

  Date: 02/07/2024

  1 star

  Brizzy D

  Date: 02/07/2024

  I am writing to you to provide my complete dissatisfaction using Penske while moving. I scheduled to pick up a truck on the 25th of January. Upon my arrival to pick up the truck for some reason (still unknown) my reservation was cancelled. I then had to wait almost an hour for the representative to rebook me and do the reservation all over again! I had a car carrier that was scheduled to be picked up on the 27th. Again upon my arrival the rep tells me that the car carrier that they had was inoperable. This reservation was booked well in ADVANCE. Why the hell would Penske wait until the customer arrived to figure out the equipment?! I then had to spend yet ANOTHER 40 minutes the day of my move, 13 hour drive for Penske to figure out what car carrier to give me. They found a janky ass battery operated car carrier which the tire went flat within 3 DAMN HOURS!!! I then had to spend 40 minutes just for the rep to locate someone in the area then ANOTHER hour for this individual to arrive and change the fucking tire! Once I arrived to NJ, I went to return the car carrier and asked one of your representatives to assist me getting the car carrier off the truck. Please keep in mind the car was NO LONGER on the carrier. Again another one of your dumb useless representatives indicated he doesn’t know how to unhook the car carrier then stated Penske doesn’t assist with removing the carrier to liability issues. How the fuck do you not know, and how the fuck would a rep not assist when a rep is the one who put it the fuck on! So if I damaged the trailer then whose fault is it! Yet this rep somehow knew how to explain in great detail how to get the carrier off but 5 seconds prior he didn’t know?! I would NEVER USE THIS FUCK ASS COMPANY AGAIN! USELESS REPS AND Useless service

  Penske Truck Leasing Co. L.P., Inc.

  Date: 02/08/2024

  We are so sorry to hear that this was your experience with us. Here at Penske, we pride ourselves on providing excellent customer service, and the safest vehicles available. We apologize that your rental did not meet the standards we have set for ourselves, and also impacted your move tremendously. We'd like to look into this situation further to ensure it does not happen to any customer in the future.
  We appreciate you taking the time to share your experience with us. We'd like to hear from you at ************ so we may see if there is any way we can make it right. Please give us a call at your earliest convenience.

• Review fromAlexa S

  Date: 01/02/2024

  1 star

  Alexa S

  Date: 01/02/2024

  0 stars for the rental supplies I ordered two weeks ago . I have to leave the 5th and they informed last week they didn’t understand why it was not shipped yet. Said it would be here Tuesday. Now it won’t be here till the day before I move . So I am unable to receive a refund, and now I won’t be able to pack my house until the day before I leave . I’m also 7 months pregnant . Thanks for nothing .

  Penske Truck Leasing Co. L.P., Inc.

  Date: 01/02/2024

  Hello Alexa,

  
  

  Thank you for taking the time to leave a review. Please contact us directly at ***** ********, so that we may look further into this situation. 

  
  

   

  
  

  Thank you

  
  

  
  

  
  

• Review fromRodney W.

  Date: 12/30/2023

  1 star

  Rodney W.

  Date: 12/30/2023

  I, too, am unhappy with Penske Leasing; I purchased a Penske fleet truck and believe they committed fraud in the sale of the vehicle, knowing of a mechanical defect. The truck has cost more in repair then what we have paid in twelve monthly payments. Taking MO & PA State A.G. action before we file legal action.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 01/05/2024

  Hello Ridney, thank you for bringing this to our attention. We are so sorry to hear you are having this experience. We encourage you to call in to ************** to speak to someone directly regarding this matter.

  
  

  
  

  
  

• Review fromcaroline p

  Date: 12/28/2023

  1 star

  caroline p

  Date: 12/28/2023

  if i could leave a 0 i would. genuinely so horrible. we went to 4 different locations with a reservation and they didn’t have ANY large trucks even though we had one reserved. they offered no compensation and it set our entire moving trip back by 2 days, causing my husband to miss out on the training days at his new job. never using again!

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/29/2023

  Hello Caroline, thank you for bringing this to our attention. We are so sorry you have had this experience. We would like to hear more about your experience, and where we can improve for the future. Please call in to ************** to connect directly on this. We will work to make things right with you.
  

  
  

  
  

• Review fromRene L.

  Date: 12/22/2023

  1 star

  Rene L.

  Date: 12/22/2023

  A Penske truck backed up into my car that was parked in a Starbucks lot. I reported it to the police and was determined it's 100% the truck's fault. Their truck driver gave Penske's information for his employer and insurance claim to the police. When I called them to file a claim, their Risk Management representative said that they sold the truck to another company 3 months prior and only gave me the company's address to contact them. This company never picks up their phone once in the 3 weeks I called them, and they have no website. Starbucks confirmed with me that the one they made contract with was Penske, and the driver is one of theirs so the responsibility is Penske's. As of now, it is hit and run. I was already injured, and now I'm unable to go to the doctor without my car. This company is very cold.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/24/2023

  Hello Irene. I do hope that you are doing well. 

  
  

  Please reach out to our Risk Management Department. They can be reached at ************ or *******************.

  
  

  Thank you

  Rene L.

  Date: 12/31/2023

  I've emailed you so we will see from here.

• Review fromLaura E

  Date: 12/12/2023

  1 star

  Laura E

  Date: 12/12/2023

  Penske put my son and I in a sixteen foot moving truck with no running lights and severe misalignment. I would not have known about the lack of running lights had I not followed him to my house after having it professionally loaded with my Mother’s precious antiques. Penske’s emergency road service arrived to confirm the module was bad. Penske’s solution was to bring a new truck and have their schleps reload it. Don’t think so. Had to buy stick on lights just to be road legal. Still waiting for Penske to make good. Meanwhile I had my credit card stop payment. If Penske wants to play games, we’ll see what the courts say. I could’ve died in the thing rolling over Fancy Gap Virginia at 6am in heavy fog.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/14/2023

  Hello Laura. Thank you for the review. I do apologize for the inconveniences with your recent truck rental.

  
  

  Please contact us at ************ anytime from 7am-12am est. We would like to try and make things right.

  
  

  Thank you.

• Review fromMike M

  Date: 12/10/2023

  1 star

  Mike M

  Date: 12/10/2023

  Tried to charge me $1500 for a 5day rental when I only needed the truck overnight! Rip off artists!!!

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/14/2023

  Hello Mike.

  
  

  Please contact us at ************ anytime from 7am-12am est. so we can look into this matter further.

  
  

  Thank you.

• Review fromJustin H

  Date: 12/07/2023

  1 star

  Justin H

  Date: 12/07/2023

  I was a victim of a hit and run accident from someone driving a Penske truck. I sent pictures to Penske’s legal team and they did nothing about it because the pictures doesn’t show the drivers face or license plate even though it clearly shows Penske on the truck. I had out of pocket medical expenses and car repairs and they pretty much told me there was nothing they could do!!! Trash organization.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/14/2023

  Thank you for leaving a review. We apologize greatly about the inconveniences this has caused you. We are glad that you're okay.

  
  

  If you would like to discuss further, please contact us at ************ anytime from 7am-12am est.

  
  

  Thank you

• Review fromDebra A.

  Date: 12/06/2023

  1 star

  Debra A.

  Date: 12/06/2023

  I rented a Tractor Truck from this location on November 2, 2023, returned it on Saturday, November 9, 2023. I paid them 2500.00 deposit for the rental, upon returning the rental expected my full refund. Today is December 6, 2023 I have made SEVERAL calls, texts etc to the business and have yet to receive my money. Each day I contact someone they claim that they will call me back with an update I have YET to receive ONE phone call back from ANYONE. I am filing a small claims case next week if I do not have my funds immediately. Penske has more money than I have to hold my money like this. I will rate them a ZERO if it was an option.

  Penske Truck Leasing Co. L.P., Inc.

  Date: 12/06/2023

  Hello Debra. I am truly sorry for your recent experience with Penske.

  
  

  If you could please provide the rental agreement number so we take a look into the matter. Please contact us at ************ anytime from 7am-12am est.

  
  

  Thank you.

  Debra A.

  Date: 12/07/2023

  I don’t have the agreement paperwork handy however, I had the sleeper truck unit number 292422

  Debra A.

  Date: 12/14/2023

  Still on 12/14/2023 I am yet to receive my deposit back of 2500.00 from Penske when their truck was returned on November 18, 2023. I STRESS PLEASE DO NOT RENT FROM THIS COMPANY!!! My kids Christmas is going to be very limited because this company keeps giving me the runaround about my refund. It's at the point where I'm considering filing legal action against them. I never ever receive a phone call back from the MANY people I have spoken with about this. And yes I AM PISSED but who wouldn't be over 2500.00 of your hard earned money.