Complaints

This profile includes complaints for Boscov's Department Store, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boscov's Department Store, LLC has 52 locations, listed below.

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• 

  Boscov's Department Store, LLC

  4500 Perkiomen Ave Reading Mall Reading, PA 19606-3202

  
• 

  Boscov's Department Store, LLC

  2899 Whiteford Rd York Galleria York, PA 17402-8902

  
• 

  Boscov's Department Store, LLC

  Park City Center 800 Park City Ctr Lancaster, PA 17601-2720

  
• 

  Boscov's Department Store, LLC

  3849 S Delsea Dr Cumberland Mall Vineland, NJ 08360-7408

• 

  Boscov's Department Store, LLC

  2231 Lebanon Valley Mall Lebanon Valley Mall Lebanon, PA 17042-2568

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boscov's solicited my National and PA enrolled Do Not Call Lists cellphone with satanic, UNWANTED "promotions". I cannot block the prostitute.THE HARASSMENT MUST STOP ??????.

  Business Response

  Date: 08/22/2024

   

  Thank you for your correspondence. We apologize for any undue stress and frustration that **************** may have experienced. Please know that Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Rest assured, **************** has been removed from our promotional list. The promotions will end within 3-5 business days.

  Customer Answer

  Date: 08/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22110994
  
  I am rejecting this response because:
  
  Boscov's disrespected me using Satan's demoralizing, demonic, evil, ***** The scum that created ***** deserves a special place in h*** I use "Miss" or nothing.

  Second, only time will tell. Another toilet user (Temu) has been LYING for 3 weeks about a one day response time.

  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased hearing aids for my mother in April of 2022. There have been issues with them since we received them. We complained several times. ***** from Boscov's hearing Aid has cleaned them several times, but this does not take care of the problem. The hearing aids hum...all the time. My mother can not use them, this is more than a cleaning problem. We have seen Brook possibly 7-8 times about and no resolution. I have contacted the owner of the company ***** and explained the issue. I asked for a refund and he will not give our money back. I last spoke to him on 7/2/2024 and advised that her hearing aids still have not been repaired. He said that he would find time to come to ********* and redo the hearing aids himself. He would call me back. I have not heard from him and this is over a month now. I called again over the weekend and left a message. ****** from the company called me, she understood what the problem was and was going to speak to ***** and call me back. Again here we are two days later and no call back. This continues to happen. **** make promises that they don't keep, guess to try to quiet us down. I believe that after all this time of having issues with these hearing aids, and she has never had a full day without an issue we would appreciate a full refund so that we can go somewhere else to get her a product that she can use. Very disappointed in this company, the owner and how they treat elderly people.

  Business Response

  Date: 08/22/2024

   

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. As discussed by phone on Tuesday, 08/13/2024, a self-addressed/postage paid envelope has been sent to enable the return of the hearing aids. Once the hearing aids are received back, a refund of $1,999 will be processed promptly. 

  Customer Answer

  Date: 08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new mattress and adjustable base May 2024 before my husband went into the hospital for cancer treatment.Salesperson ****** insured us that it was 0% financings for 60 months. The purchase was for $4000.00, not a small amount.When we received the bill it was 30% interest. When we contacted the lender they said there was nothing they could do. We contacted the store and ****** was unable to fix her mistake. Spoke to store manager ********************* and she assured me it would be fixed and she would get back to me. That has still not happened. I believe this is a fraudulent policy active and taking advantage of seniors and people at a difficult time in their life. They can have the bed back its not worth 30% interest. Its absolutely disgusting that they would take advantage of a person with cancer.

  Business Response

  Date: 08/19/2024

   

  
  We apologize for any undue stress experienced by *** and **************. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
  
  On May 5th,2024 *** and ************** made a bedding purchase of $4,369.48. The amount of $2,700.00 was charged to Ms. ****** Boscovs credit card account,qualifying for a plan of 48 months of deferred interest.
  
  For the remaining purchase balance of $1,669.48, a new Boscovs credit card account was opened by **************. Unfortunately, due to an error,the transaction on *** ****** account was not placed on a 48 month deferred interest plan.
  
  However, the error has since been corrected. *** ****** transaction is now on a *********************************** addition, the $82.50 in finance charges that accumulated on *** ****** account before the plan correction has been refunded.

• Initial Complaint

  Date:06/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22,2024 I placed an order on Boscov's website for 10 units of ************************* Mouse ************** Swaddle Blankets. The website automatically applied a code for free shipping for orders over $69, and I received an email stating there would now be a $15 shipping fee. This would be fine if the code wasn't automatically applied, if the original shipping amount wasn't $9.95 prior to the discount, and if the customer service rep who emailed me had not been dishonest in stating he called, when he in fact did not. I'm am super displeased as a first time customer because I've never seen a website offer something automatically, then disregard what they offered me without me even asking. It's dishonest and inexcusable.

  Business Response

  Date: 06/24/2024

   

  Thank you for your correspondence regarding ******************** concerns. We apologzie for any inconvenience experienced by ****************. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. After further review, ******************** order does not require an additional shipping fee. As **************** has been advised via phone, her order will be processed and shipped and no additional shipping cost.

  Business Response

  Date: 06/24/2024

   

  Our apologies; however, there is a correction to our initial response. Unfortunately, we were unable to leave a phone message for ****************, as there was no answer and a recording stated the voicemail has not been set up. Therefore, an email was sent to **************** to let her know that her order will be processed and shipped at no additional shipping cost.

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience EVER! Ordered furniture from the ************** location. Our furniture was supposed to finally be delivered today, after waiting 3 extra weeks. I took the day off work. 9:30-1:30 time window. I called at 1:39 when they did not show up. The call center was going to look into it. The delivery crew claims that they could not find our house (our house is clearly marked) they also claimed they called my husband. They did not. The woman who called us back was extremely rude and condescending! Now we are stuck waiting until Saturday for delivery. We now have to cancel plans we had with our son for his birthday. We will NEVER buy ANYTHING from boscovs again!

  Business Response

  Date: 07/02/2024

   

  Thank you for your correspondence. We apologize for any undue stress that this situation has caused **************. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.

  
  On **** 18th,2024, ************** contacted Boscovs via ******** regarding her missed delivery. Per our records, our 3rd party delivery company had difficulty locating the home of **************. The 3rd party delivery company also stated they made an attempt to contact ************** by phone during the difficulty locating the delivery address. However, per **************,they did not receive a call.
  
  Unfortunately, this resulted in ************** needing to reschedule her delivery for **** 22nd,2024. For the inconveniences experienced, and as a token of Boscovs apology, a refund was processed for the delivery fee. This refund in the amount of $94.34 was processed on **** 20th,2024. This refund would appear back to the Boscovs credit account used for the purchase within 3-5 business days of the processing date.
  
  On **** 22nd,2024, ************** contacted Boscovs via ******** again to report that although they had received delivery, the motors on the loveseat were not operating properly. Promptly on the same day,our Boscovs Big Ticket Department contacted ************** to authorize an exchange for her furniture. Once the new exchange pieces are available, an exchange delivery date will be scheduled.
  
  Again, we apologzie for the less than exceptional experience. We appreciate the opportunity to address the concerns of ************** and hope to continue to serve their future shopping needs.

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order to be delivered as a gift to someone in **. Fed-Ex time stamped the package delivered . When the owner went to pick it up out front of her house, only a short time passed. The package was stolen. Police report was made. Boscovs told me they would do a tracer and most likely I would be credited back on my credit card.Today I'm told they won't credit me. I sent the police report no AVAIL. I even let them know that the same day as this theft there we're two other stolen fed-ex packages in the area both people filed police reports as well. My discover card will not credit me since the delivery was made.. What are my options ? please let me know. I provided all the required information to Boscovs. I don't feel this is fair to me . I was told more than likely I would be refunded credited from Boscovs. That same day with the 3 known fed-ex delivery's two Amazon delivery's we're also stolen. Please let me know if I have any consumer rights on this. The person who had the theft filed a police report. So did the two other people who had their Fed-Ex items stolen. What can be done ? Is Boscovs breaking a policy law by not crediting me ?Regards,*****,

  Business Response

  Date: 06/21/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices.
  
  ******************** placed an order (63069234)on www.boscovs.com on 05/27/2024. Per ***** tracking # ************, the orders package was delivered (to the address indicated on the order by ********************) 05/31/24 at 1:47 PM.
  
  Please note, ***** included picture proof of delivery to the intended address within their tracking information. A copy of this picture is attached, as well as a link to the picture (and tracking information), are below:
  
  *****************************************************************************************
  
  Furthermore, as noted in Boscovs Terms and Conditions (*******************************************************):
  
  The risk of loss and title to items pass to you (the customer) upon ********************** delivery to carrier (*****).
  
  Therefore, Boscovs (nor *****) is responsible for stolen packages once they are confirmed to be delivered to the correct address. However, were truly disheartened to hear that someone other than the intended recipient would help themselves to the package that Boscovs and ***** confirmed was delivered in good faith, as intended by ********************.
  
  As a one-time courtesy, Ms. ********* Discover account was refunded (in full) for $76.26 on 06/08/2024.

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th I reached out to boscovs about a reward certificate I had that expired in January, but at the store in scranton was told to call boscovs credit card. Did that, they gave me number for boscovs shopper services. Spoke to *****, was told they would send me a gift card for *****. The amount of rewards. This is not 1.00 or 5.00, this is almost 40 dollars that I purchased furniture from them to earn. The following day I received attached email stating I would not get gift card and an apology, which I don't accept. I want the gift card I was told I would get.. if they changed there hr ways, their employees should know and not offer the gift card/ reward.

  Business Response

  Date: 06/10/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner, to preserve goodwill and maintain good business practices. We deeply apologize for the conflicting communication you received regarding your expired Boscovs reward certificate. Our records indicate that at the time of expiration, there was a remaining value of $36.56. As a one-time courtesy, due to the conflicting communication you received, we will reissue the value of $36.56. However, for any future reward certificates you may receive, please note that they expire on the expiration date printed on the reward certificate itself, and they cannot be reissued. You will receive the reward replacement, via **** to the address associated with your Boscovs credit card account, within 7-10 business days.

  Customer Answer

  Date: 06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:05/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ********************** mattress, Beautyrest box spring and Dreamguard Ultimate Waterproof Mattress Protector from the Boscov's on Rt. ************************************* (************* on 3/19/23. The sales associate assured me that Dreamguard is the best protector and any issues just file a claim. So I attempted to submit a claim on 3/16/24 to *********************** Solution **************************** team due to my son having a accident. My mattress was stained and smelled of urine. Dreamguard denied my claim for a new mattress due to not being able to see the stain and me cleaning the mattress. Dreamguard stated the warranty is void if you clean the mattress. Dreamguard wouldn't even bother to professionally clean the mattress. Dreamguard is partners with ServeCo ************* -cleaning and repair service. I followed up with Boscov's customer service team and explained the situation. Boscov's stated that they agree with Dreamguard's warranty and wouldn't provide me with a new mattress. Dreamguard sent me a new protector. The second protector didn't do its job as it claims on the box either. My son had another accident. The mattress again was stained and smelled of urine. I attempted again to submit a claim on 5/6/24. Dreamguard again denied my claim due to not being able to address the staining to the mattress as I voided the warranty by cleaning the mattress as stated in my previous claim resolution. Again I followed up with Boscov's. Boscov's wouldn't replace the mattress due to the stain. They uphold the manufacturer's warranty for mattress and boxes, however if there are any stains the warranty is voided. Boscov's also stated we don't handle the Dreamguard warranties for the mattress pads. I also noticed that Dreamguard protector boxes have the same style code for scanning but no other bar code to indicate that its a new protector. I wouldn't be able to tell if the two protectors I received were new or used.

  Business Response

  Date: 06/03/2024

   

  Thank you for your correspondence. We apologzie for any inconvenience ******************** may have experienced with her Beautyrest mattress/box spring and Dreamguard mattress protector. Please note, the warranties on both the mattress and mattress protector are manufacturers warranties, not Boscovs warranties.
  
  Per the mattress warranty, it is immediately voided due to the bodily fluid stains. Therefore, we reached out to Dreamguard directly, on behalf of ********************, regarding the failure of the mattress protector.
  
  Per their warranty, should Dreamguard inspect the mattress and mattress protector and find that their protector has failed, they can have the mattress professionally cleaned. In addition, if discretion warrants,Dreamguard can authorize replacement the mattress. Unfortunately, as also stated in Dreamguards warranty, the warranty is voided when unauthorized cleaning agents are used, which is the outcome of the claims filed with Dreamguard by ********************.
  
  Full details of Dreamguards warranty can be found at: ******************************************

   

  Customer Answer

  Date: 06/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21733445
  I'm rejecting the response because the warranty shouldn't be voided with the second failed protector.  I didn't clean the mattress the second time and the accident wasn't in the same exact spot as the first one.  How can a cleaning agent affect a protector if wasn't used on the entire mattress?  Unfortunately, DreamGuard has a manufacturing defect which is the protector isn't waterproof as it states on the box.
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a boscovs comenity charge account. I am 65 years old and never had any problems with any of my credit cards. I own three houses as well. since I open this charge I have had late feels because i never received any emails, that my bill was due with Boscovs. They haved waived these late feels because they call me to tell them that i owe money, I pay them and then they remove the late fee. How would i know had a bill when I never received any statements via email . Boscovs found out it goes in my spam mail, the girls told me two weeks ago, this is why I am not getting my statement. I told her to start sending me a paper bill because this is ridiculous. They call me after a month. Tell me I owe they waive the late fee and now they wont remove any of the late fees which is the total of $81.15 that I will not pay.. I just called and spoke to a man and he connected me to a girl by the name of Tia ******** id 3723. She was not helpful and got me more ****** off than ever. I will not pay these late fees when I never received a bill I will pay my nine dollars that I owe and will cancel my credit card with you. I will not be doing business with boscovs anymore. I will tell my friends and family as well not to shop Boscovs. *** told me that I should know that I owe the money. Well, how would I know if I owe the money if Im not getting an email? I am dealing with my mother who is 92 years old. I have a lot of things going on in my life and I dont look for a statement from Boscov's in my spam. This is unfair and shame on Boscovs, a friendly phone call to tell my I owe money would have been nice not wait two months and give me $81.15 worth of late fees that I will not pay

  Business Response

  Date: 05/29/2024

   

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, ********************** charge accounts are owned and managed by ********************** Therefore, we are unable to access the details of your credit account. In addition, the statement emails are also generated by ********************** However, we have forwarded this complaint to our Escalation Team at ********************* for review and response directly to the account holder.

• Initial Complaint

  Date:03/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  : Hi I'm contacting you because I recently made an online purchase order and the order number is ******** in the amount of $77.71. that I never received although tracking is stating that it was delivered. I checked around my house and with all my neighbors. I have no idea why is saying it was delivered and it wasn't and I didn't receive it. I reached out to Boscovs and they told me they would do a trace that could take up.to 7 business days then I received an email from them the next day saying it was more than likely a theft and there's nothing they can do to help me and its just not acceptable i paid for something that I didn't receive and because I didn't receive it I want to be refunded what I paid not told they can't help me that's not customer service and just not acceptable **********************

  Business Response

  Date: 04/05/2024

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. We are sorry to hear that Ms. ******* shipment that was delivered on 03/15/2024 has gone missing. After contacting **** regarding Ms. ******* package (tracking **********************), **** confirmed ***************** to the attended address, per **** geo-locational data.
  
  Please be advised, per our Terms and Conditions (******************************************************* ), once Boscovs turns a shipment over to the carrier, the risk of loss transfers to the customer. **********************, nor the carrier, has the ability to secure the delivery location against loss or damage. 
  
  However, we can understand how disheartening it is to think that someone other than **************** would retrieve her package from the delivery location.  Therefore, as a one-time courtesy, we have refunded **************** in full for $77.71 back to her MasterCard. We ask that **************** allows 3-5 business for this refund to post to her account.