Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Springhouse Communities

  6370 Springhouse Pl Bridgeville, PA 15017-3522

• 

  Villages of Easton

  6000 Beatty Dr Irwin, PA 15642-4074

• 

  Oak Ridge Estates

  112 Wild Turkey Dr Greensburg, PA 15601-9340

• 

  Hawthorne Communities

  900 Hawthorne Cir Oakdale, PA 15071-1090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to charge me for things that should be covered by deposit and pet rent and for things that are very much normal wear and tear, such as smudges on walls and some sheetrock mud on wall. We never put mud on walls, they installed sheetrock so how is that my repsonsibility?

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Bright Oaks Townhomes on Aug 1, 2023. I knew I was responsible for the water/sewage/garbage bill - and received an invoice amount in September, 2023 for the dates covering 8/1/23 - 8/31/23. The bill was due with my rent on 10/3/23. The rent was paid in full, however I did not submit payment for the water bill because I'd asked to see a copy of it (to see my usage), as well as an explanation of what the $24 administrative fee that AR Building (landlord company) tacked on. I told the office that I'd like to see the bill before paying it, and an explanation of the very large admin fee. They said that was set by "corporate". I asked if I could speak to someone at "corporate" - they said they were forbidden from giving out that number, any contact name, or email address. I asked them to call them on my behalf to let them know I would not be submitting the bill until I understood the usage/charges - and that I'd like a copy. I never received a bill nor did the local office (Bright Oaks) notify corporate. I was subsequently charged $490 in late fees - on a utility bill that was $74 (plus $24 admin fee). I called 10/11 to ask them to waive the fee - and they refused. They stated that it was in my lease. I explained that I knew that -but they were well aware that I was holding off paying the utility until I saw a copy of the bill - and I asked them multiple times to let their corporate office know. I asked on 10/11 if I could speak to someone at Corporate to waive the fee, and was told no - they do not accept calls/messages from tenants. I asked if they'd relay a message to the corp office to have them call me - they said no. The whole operation is criminal - and the inability to speak to anyone - or have the local office act on your behalf (because you can't get any contact info. for Corporate) is downright shady.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bridgeway management has allowed foothills wreckage and storage blanket authorization to tow vehicles without individual authorization. The tow company has admitted to driving around parking lot looking for cars without stickers and towing them. The lease states that guest must park in guest parking, but according to the property manager residents are also allowed to park in guest spots. This leaves no guest spots for guests resulting in being towed in the middle of the night. tow company denies that specific residents are calling cars in. Cars are not blocking garages or driveways. Guest are being towed because Bridgeway does not provided enough spaces for both residents and guests. Property manager has no solution and no plan to rectify the situation.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of Highland Hills Apartments 8/28/23. My reason for moving out is that to renew the lease for September rent was going to go up $720. Yes you read that right! Is that even legal?!? My complaint is on 9/19/23 I received a letter from Highland Hills dated 9/13/23 that I have a balance due of $2017.96 to be paid within 15 days of date on letter, balance not paid within 15 days will be reported to credit bureaus. The letter says "carpet replacement due to damage". I called Highland Hills and spoke to Nick whom I would normally speak to while living there if I had any issues. I told him about the letter and asked him what that was about. He said unfortunately when a tenant moves out we have limited information but let me see what I can see. Then he comes back and says well it looks like there were stains on carpets that did not come out with carpet cleaning. I said to him I would love to see pictures of such stains, which he replied (like I said once a tenant moves out we have very limited info. I called the phone# on the letter (866) 438-3492 and the woman that answered said could not find my account. She says it looks like we don't have your information yet, when we get it we will call you. I suspect that I have to go into default before she can pull up my information. Those carpets were not brand new when I moved in. I would say stains are part of normal wear and tear. How can they charge me carpet replacement for stains?!?! Carpets were not ripped or had holes or burn or anything that I would consider damage. I feel this situation is very unfair. What can I do about this this? Thank you so much for your attention to this matter. Sincerely ******* ****** 

  Business Response

  Date: 09/27/2023

  See attachment for pictures of all of the stains.  Alot of them are pet stains, which smell and are hard to get out.  We had a carpet cleaner try to get them out and they could not so the carpet needed replaced due to the stains from the tenant

• Initial Complaint

  Date:09/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a Non-Notice Fee, at a listed rate of $91.00. I have reviewed the attached lease and can only locate this fee once in the following screen capture from page 17. "Failure to provide notice to.". I acknowledge that this text is present in the lease, however, I dispute its validity in supporting the $91.00 Non-Notice Fee. I received the attached letter which is the only location where this fee can be found. Unfortunately, I did not sign nor agree to the language stated in this letter. Sending tenants a letter with an arbitrary value that is not signed or stated in the completed lease is NOT binding or remotely acceptable. I presented my dispute to the front office with no resolution. The answer provided by the front office also does not warrant the charge. I was told that the fee is in place to encourage residents to renew sooner as some wait until the last possible moment. I also disagree with this reasoning. As someone who worked in the property management industry myself for six years, the burden of renewal is completely carried by the tenant. This also does not validate the cost of the $91 non-notice fee. The language noted in the attached renewal letter is also not stated in the attached lease. "A fee that is the greater of 10% of your base rent or $75.00, when your intent to vacate or a fully executed lease is not given by September 1 st ." As mentioned prior, I did not sign or agree to these terms. Based on this letter, the landlord could theoretically charge the tenant $10,000.00 or $1,000,000.00 as a Non-Notice Fee and this charge would have just as much validity as the $91.00 charge. If the landlord wishes to charge a tenant at a rate of $91.00 or 10% of your base rent, then this language must be present in the initial lease. I requested to speak directly to the landlord, but I was denied contact information multiple times from the front office. I believe it is completely unethical to deny a tenant direct access to their landlord.

  Business Response

  Date: 10/06/2023

  As was stated in the response from the tenant this language is in our lease and a renewal offer was sent in plenty of time with the fees listed and what was needed to be done to not incur those fees. 

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3rd November 2022 we were planning on moving into Reynolds Farm beginning on 1st February 2023. Around December 20th, 2022, I lost my job and immediately reached out to Reynolds Farm leasing office and informed them I had lost my job, was down to one wage (my wife's) and that we wouldn't be able to move in and to keep our deposit as an apology. They then demanded $6,400.00 in restitution with an email on December 20th 2022, earmarked with ******** (sent to collections 23rd December 2022). We reached out, explained that we aren't rich, we don't even have a savings account. We live paycheck to paycheck and sought a resolution. They then sold this account to collections. I was then threatened by said collection agency. My wife has a 550 credit score, I have 627. We have student loans. We have 5 maxed out credit cards. We cannot pay any of this.

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2023, my roommate and I turned in our keys after completing our 18 mo lease at Hawthorne Communities. During our time at Hawthorne my roommate and I were never late with rent, never had any issues or caused any problems. My roommate and I are 2 divorced single mothers who moved into this townhouse together, with our children, to ease the financial burden after we both separated and eventually divorced. We moved into a unit that was not freshly carpeted and so there were some pre-existing stains on areas in the livingroom, master bedroom and dining room. We paid a $450 security deposit at move in, $700 for 2 pet deposits for our dogs at move in and an additional $1440 ($40 per pet per month x 18 mos) in pet rent which totals $2590. I April of 2023, we received notice from Hawthorne that we needed to pay an additional $375 cleaning fee which was due before our last month's rent to clean the carpets after we moved out. In total, we paid $2940 in deposits and fees for specific wear and tear due to animals. 3 weeks ater handing in our keys on June 30th, we received a notice from a company called Resident Advocate advising that AR Building had replaced the carpet throughout the 1800 Sq ft unit, without any discussion or notice and they billed us $5600 to cover the full cost to replace the entire units carpet. We cannot get a hold of anyone with the company of AR Building to discuss this issue and we keep getting passed from one collections company to another. We left Hawthorne after our lease solely because I lost my job and so I could no longer afford my half of the rent. My friend and I don't have tje means to cover the cost or recarpeting and entire home for a huge Building management company. This is an issue this company has continually. They just replace carpet and do other huge projects and then bill folks after move out and send them to collections. This couldn't possibly be legal and it is most certainly unethical. I'm speaking with a lawyer as well.

  Business Response

  Date: 09/11/2023

  Pet Fee and Pet Rent have nothing to do with paying for damages to the unit.  Please see the attached pictures of the pet damage that the pets did.  There are stains everywhere and even gashes in the carpet that made it completely unsalvageable. 

• Initial Complaint

  Date:08/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented from company along with a few of other college students during the 2022-2023 school year. Lease ended on 7/31/2023 and on 8/26/2023 received a letter postmarked 8/23/2023 and dated 8/9/2023 stating that we owed 1852 as a result of carpeting replacement in our apartment. The carpeting was not damaged badly and it was completely unnecessary to replace it. However my issue with the situation lies in the fact that they are trying to compromise my credit score without even telling me I owed a balance. The letter stated that if payment was not received by 8/24 a report would be made to credit bureaus when the letter had not even been sent until the day prior. While living in the apartment as a resident I would receive emails from management frequently informing me of information pertinent to the apartment. However no email was sent stating that I owed a balance and I was not aware a balance existed until I received a physical letter on 8/26/2023 which was after the time in which they would report to credit bureaus. This is unethical behavior for a business and could have long term ramifications for my credit worthiness.

  Business Response

  Date: 09/08/2023

  Carpet was stained and ruined beyond what a carpet cleaning company could fix.  Please see attachments of the stains and carpet coming up.  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We applied for am apartment in their complex in Elizabethtown Kentucky. We paid all their fees, knowing the ones that were nonrefundable in the ones that were going to be given back to us. We did have a conversation with the lady at the front desk and we did ask how the money would be refunded if we were declined. She said that it would be refunded immediately to us! Now we find out that they’re holding our money for 30 days. We are in the process of looking for a home and we need to have that money. We explain to them and they said that it was the home office that had the decision, but when pressed to provide an phone number for the home office, they refused, and did not give me an answer. I just want my money back so that I can find a Home. It is an emergency situation My husband and I are on disability fixed incomes and having them tie up four or $500 is impossible.

  Business Response

  Date: 08/24/2023

  Check is going out in the mail tomorrow, which is a turnaround time of 2 weeks as we had to wait a few days for the first payment that was made by applicant to clear.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright Oaks charged me bed bug cleaning of $882.00 for my efficiency, while charging me $1434.00 additional for three other units in the building. Per my lease I am only responsible for my own unit and seek a price adjust to remove extraneous charges under The Fair Credit Billing Act immediately. Attached is a copy of my lease .

  Business Response

  Date: 08/24/2023

  Tenant destroyed their unit.  See attached pictures of the bed bugs under the furniture and mold growing in the bathroom along the baseboards due to non-cleanliness and neglect.  The bed bugs came and originated from this tenant's unit and impacted many other units nearby.  There are bed bugs still in this unit after 5 treatments (these pictures are after 5 bedbug treatments), we will most likely have to gut this unit and completely rehab it.  Therefore, we are billing for all of the bed bug treatments as well as damages to the apartment.