Complaints

This profile includes complaints for A. R. Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A. R. Building Company, Inc. has 52 locations, listed below.

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• 

  A. R. Building Company, Inc.

  310 Seven Fields Blvd Ste 350 Seven Fields, PA 16046-4343

• 

  Springhouse Communities

  6370 Springhouse Pl Bridgeville, PA 15017-3522

• 

  Villages of Easton

  6000 Beatty Dr Irwin, PA 15642-4074

• 

  Oak Ridge Estates

  112 Wild Turkey Dr Greensburg, PA 15601-9340

• 

  Hawthorne Communities

  900 Hawthorne Cir Oakdale, PA 15071-1090

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a security deposit for a 3 bedroom 2 bathroom apartment with:Vineland Carriage Homes 100 Sparkling Court Vine Grove KY 40175, https://www.vinelandcarriagehomes.com/ because the US Army notified me that I am being assigned to move to Fort Knox, KY and then unfortunately my notification got revoke because I requested to Retire in place here at Fort Jackson, SC I then emailed and called Vineland Carriage Homes that I would like a refund back due to the Army not moving me to Fort Knox, KY and I was informed by them that I cannote get my refund of $400 back. I informed them that by law due to the military clause I am entitled full refund and I was told that they will not be refunding me back my deposit "A military clause is a provision included in a residential lease that allows military personnel to break a lease agreement and have security deposits returned if they are called to duty or must relocate due to connected service activity."

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pleasant valley apts, owned by AR building, refuses to return my deposit after they cancelled the lease I signed. I was told I needed to sign the lease or lose it. In this economy it’s difficult to find a place. I signed lease, went to pick up keys and was told I had to pay 1000. Within 24 hrs or my lease was cancelled. I explained I set up the payment through the portal for March 28, 2024.they refused it and cancelled the apt . Two days later@11am I received a a voicemail from Kelly ,property manager,stating I could now move in on the 28th. I told her I cancelled the movers, everything and would not feel comfortable living in a place that treated people poorly. On march 21, I attemptef to call the head office, only to find out it was the builder, who took mercy on me and emailed “cam” She emailed a few people and I then received a telephone call from Kelly, who told me I had 24 hrs, to borrow it from someone. I told her there was no one,. It was the next day she cancelled the lease, told me I’m not getting my money and was going to be sued. In March 37th I received an email informing me I had 15 days to pay another 4500,. I feel so taken advantage of.

  Business Response

  Date: 04/01/2024

  We have a signed and executed lease in place.  Upon getting the keys to move in, ** ******* was not able to pay the prorated move in money.  She wanted her keys and said she could not pay that until the next Friday.  That rent is due before move in and she could not pay it and therefore broke the lease agreement.   The original lease was to have an earlier move in date and we gave the courtesy of changing that original lease start date to a new start date and ** ******s was still not able to pay rent due before move in.  We do agree to refund the deposit back and not go after the cancelation fee even though we are entitled to it in the executed lease.  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke my lease early after almost 9 years of tenancy without issues, and paid $2600 per the lease agreement. The day I went to return my keys to the leasing office, a maintenance guy rudely informed me, “That whole carpet is going to need to be replaced, and you're going to need a whole lot more than the $300 security deposit to cover it.” I rebutted by stating that the carpet hadn't been replaced once in the 9 years of my tenancy, and he brushed me off like I was being ridiculous. I had even paid a mandatory $205 carpet cleaning fee in my final rent bill. 25 days after I left, I received a letter stating that I owed Toll House $2100 for carpet replacement, and that they will turn me in to the credit bureau if I don't pay. I am currently being pursued by debt collectors for this money which I should not owe because the carpet should have been replaced YEARS before I moved out. I am demanding that this be made right.

  Business Response

  Date: 04/05/2024

  Carpet was left in terrible shape with stains and needed to be replaced.  Carpet cleaning was charged and was immediately reversed as soon as we got into the apartment and realized the carpet needed replaced.  

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The condition of the carpet upon leaving is irrelevant because the carpet was never replaced in over 8 years of tenancy.
  
  Regards,
  
  ******** ****

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My legal counsel has advised me to make this complaint. On January 17th I received a phone call from the leasing office at ******** ******* *elling me that a tenant had reported my dog for a supposed bite wound. I never witnessed my dog bite another tenant . In the phone call I was told that my dog must be removed from the apartment and that a picture of the supposed bite mark, a link to provide my side of the story, and corporate contact would be provided. They failed to provide me with any of this information. I continuously asked for corporate contact to provide my side of what happened but they refused. The timing of the story coming from the leasing office and this tenant does not correlate with what I know to be true. They provided me time stamps as to when this occurred but it does not match with what happened. I had told the leasing office everything I knew to be true, they told me the decision is final. They did not take this matter seriously, taking hours, even a whole day to reach out about other concerns I had regarding the situation. There are no cameras inside or outside of the building making it impossible to receive any genuine proof. I was told a resident had security cameras pointing at my buildings door, they were supposedly offline during the exact hours that this would have taken place. I got corporate number through some research, called to get some assistance, and was sent to voicemail. I was then told by the office that corporate forwarded my voicemail straight to them and was still given no additional help. This left me no choice but to break my lease and leave so that I can live with my dog. I asked if the cancellation fee would be waived given the situation and I was told that we'd be responsible for the cancellation fee of about $3,500 in full. This all has caused me extreme anxiety and has put me in a terrible financial situation. They've refused to work with me on anything, making it impossible to afford to get out of the apartment.

  Business Response

  Date: 03/14/2024

  Tenant's dog bit another tenant and therefore has to be removed.  Tenant is welcomed to stay but the dog cannot be on the property anymore. 

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  My dog never bit another tenant. My dog goes to doggy daycare and meets not only new dogs, but also new people every single day and has never showed signs of aggression towards anybody. I have an entire staff, friends, and family that would gladly vouch on my dogs behalf. The leasing office staff has also met my dog in person, given him treats, and have personally seen how friendly he is. ******** ******** pet policy is very strict. The tenant submitted a complaint, and before the staff even asked me what happened, the decision was already made before hearing anything from my point of view. If this is how the policy is going to continue to be then cameras need installed in the hallways of the buildings, and also outside of the buildings to prevent this from happening. The leasing office staff took this tenants word and a picture of a "bite wound" over anything I had to say. This is extremely unfair to me, my dog, and my roommate and her dog as well. They refused to send me the picture of the bite wound as well, in which I could have taken defensive measures, given the picture to my vet, and asked them to prove that it was my dog. Instead, they withhold the information that they said they would provide me with in our original phone call. The tenants email time stamps, and time the complaint was filed, doesn't even match up to what I know is true. A lady filling in for a few days after the incident, was also siding with me and telling me how she also thinks it's suspicious that the timing and stories weren't matching up. The leasing office has absolutely no physical  legitimate evidence that my dog bit this tenant, so saying that they "know" my dog bit them is a complete lie. Again, this has caused me extreme financial hardship and I'm being forced to pay around $3,500 to break our lease and finally live with my own dog. It is a complete disservice and injustice. It is way too easy to get a pet kicked off of the property, with no cameras or help to assist someone in defending against a false accusation. 

  
  Regards,
  **** *****

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Regency under AR Building Co locks the portal at their leisure and forces tenants to pay rent by certified funds which is a hassle. With the way the postal service operates that puts myself at risk. They also are changing their rules to what differs from the lease. Months ago I was told that certified funds were required if a payment is returned. Now I am being told that if rent isn’t paid after the 10th the portal is locked and certified funds are required. I just want the portal to be restored. I don’t understand why they continue to make things harder for their tenants. Also there is no way to speak with anyone from corporate. This is very alarming and such a huge lack of transparency. I would like to speak with Corporate directly and have my portal features fully restored.

  Business Response

  Date: 03/14/2024

  That is correct and our policy.  If rent is not paid by the 10th we require certified funds and you lose access to make payment on the online portal for that month.  Once the late payment is made the online portal will open back up and you can pay the next month's rent until the 10th

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a military family and are having to relocate. I put in over a 60 day notice that we will not be moving in in April due to my company relocating me because my husband has now received new orders for a different state. I acknowledge I did sign a legally binding lease, but we are a military family and there are laws in place that do allow us to break a lease without fees. I still received a 4300 dollar bill, even though according to Louisiana state law they are not allowed to charge me the lease break fee, especially with the advanced notice I gave them and being in the military. They are still trying to charge us even after my attorney has contacted them. I asked for the corporate number, and the lady informed me she did not know and that I needed to figure it out myself, even though I was unable to find it online. Then they blocked me, every time i try to contact them, I receive an immediate response stating I am blocked. I was contacted by a collection agency only a couple of days after receiving the bill stating if I did not pay this balance in full within 15 days it would go on my credit report, for money I do not owe. I am extremely upset because this put a huge financial burden on us, and all I am wanting them to do is just do the right thing and am having a hard time understanding why they are refusing to do.

  Business Response

  Date: 03/15/2024

  Did not provide the military orders until way after the fact.  Also the name on the military orders did not sign the lease or is listed as an occupant on the lease, which is attached.  We will revise this amount owed due to $1075 as a courtesy. 

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i appreciate the major adjustment, but ******** ************* *** ******** ********(also me) are the same people. I have the same social security number on the military orders and the apartment application. I go by both names and have never had anyone say anything before because I am the same person and the same social security number.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had another tenant living above me for 4 months now. They are pounding on their floor / my ceiling constantly for 4 months ( since I moved in) and have filed 6 complaints with the property manager. NOTHING WAS DONE . Finally the abusive behavior has cause damage to my ceiling and now I need the ceiling to be fixed. Also, the constant use of marijuana from tenants is causing a strong odor in all the hallways in my building and again nothing is being done. Its unbearable living here under conditions that are interrupting my day to day quality of life.

  Business Response

  Date: 03/14/2024

  The upstairs tenant has been made aware of the issue and will be vacating the premises.  Should the issue continue during their residency, please reach out to the leasing office so we can take proper measures to rectify. 

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay rent and ancillary services($200 for cable and trash collection) per month. During November the trash collectors failed on 6 occurences to pick up the trash. I notified the apartment mgmt on several occasions and even told her(*****************************) I was going to deduct the daily cost from my rent pmt. On Dec. 2 I paid $1450.33($30 short of the billed ***** AR BUILDING continues to bill me the $30 PLUS they charged $132.00 late fee, even tho only $30 was late. I have attempted to contact the home office, but they have no operational phone # or e-mail address. Please help!***************************** ************ Apts ***************************************************** ************ *************

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my rent sent up to automatic payment every month. The leasing company billed me for water for $155. They took the rent from my account but did not take payment for the water. Now they are charging me 10% late fee and calculate the fee as 10% of my rent which is $2150 + $155. The late fee is more than the water. I told them that I thought they would take the water bill along with the rent. But they said no they didn’t. Even though they took payment for the rent, they are still charging me 10% of rent + water combined as late fee. Is this legal? I need help.

  Business Response

  Date: 12/13/2023

  When the tenant setup their recurring payment they set it up to take a flat amount of $2150 out of their account.  If there is a water bill or any other extra charge the system will only take what the tenant chose for the system to take from their bank account.  In this case with the water bill the total charges were more than $2150.  We have removed the late fees but please change the recurring payment to an option that will include the water charge and not a flat amount or this will keep happening and the water bill will be late.  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in the same townhome community for over 2 years and have been excellent tenant. This company is trying to charge us over $8,000 to move out due to work relocation. We gave the 60 day notice. We have always paid rent on time. They are not willing to work with us. The lease lists 2x rent early term fee (Monthly Rent is $2,100).