Business Profile

Furniture Stores

Levin Furniture, LLC

Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

129 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought 2 recliners in May 2021. At that time we bought a Motion Warranty costing ******. In june of 2024 a lever broke to the reclining portion of one chair. I could no longer recline in the chair. I called Levin. They said that the repair was covered under the warranty. They told me they would have to order the part and they would call me when the part was delivered to them. As of today November 21st *********************************** Over 5 months since i initially called them. I have made several, approx. 8 calls to Levin to ask when my chair would be fixed. Each time they said the part had not been delivered. I want my chair fixed. If they arent going to fix it i want the warranty money i paid to them refunded
Business Response
Date: 11/22/2024
Received an update on part today, we will receive the part into our warehouse on Nov. 26. The part will be sent to our ***** location for the technician. I spoke to ***** today explaining that once we receive the part we will call her to schedule the restoration of her recliner.
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Original Purchase June 2024 -Upwards of $5,000 spent, including opening a finance account with the ********************** -Business committed to a Comfortable Sleep, Guaranteed -Several Undisclosed Fees -High Pressure Sales Tactics - "You're such a young couple, you don't want to get two twin beds instead of a king, it will cause a gap between the mattresses and get in the way of your intimate time together."-Business has Not tried to resolve issue, although contacted several times with requests to do so. -Causing health issues (Waking with daily headaches, neck and back pain, fatigue, etc).
Business Response
Date: 11/12/2024
The ******** purchased bedding from us June 29, 2024. On our receipt on line three, it states 120COMF $99 Reselect Fee + $99.99 DEL. Also in the order are all the terms and conditions, I will attach a copy of the order. Our Comfort guarantee is a one-time reselect with fees not a return. The sales order was signed and delivered on July 5,2024. On Aug. 11, 2024, the customer used their one-time courtesy comfort guarantee and reselected. Per the letter written by the customer, they were informed this was a final sale but felt pressured to complete the exchange. The customer had 120 days to do this reselection and had until Oct. to complete the reselection. The new mattress was reselected and delivered on Aug. 15, 2024. That fulfills the comfort guarantee. To be fair to all our customers we cannot allow another reselection or return.
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Codrin & ******* ******* November 13, 2024
********************
*********************
********************************
************
LEVIN FURNITURE, LLC
Levin Furniture & Mattress ***********: 124 Levin *************************
Levin Furniture & Mattress ***********: ***********************************************
We are writing in response to your message regarding BBB Complaint # ********. We appreciate
your acknowledgement of our concerns; however, we find certain points in your response to be
insufficient and warrant further clarification.
1. While it does state 120COMF $99 RESELECT FEE + $99.99 DEL on our original receipt, we
must emphasize that this detail was not explained to us in the store at the time of purchase.
The receipt, and several other credit application documents, were all folded together and
handed to us upon exiting the store. We were only informed when we called Customer
Support weeks later. Additionally, we are unsure of what the $99.99 DEL portion relates to,
as there is no description or explanation. This also does not address the additional restock
charge for original mattress, solely because it was a Purple mattress.
2. We were told that the Comfort Guarantee was included with our purchase, a courtesy as
you described in your response. However, you will see a charge on receipt Line 5 of $179.99
for the Dri-Tec King-sized Mattress Protector, which we were told we had to purchase in
order for the 120 Day Comfort Guarantee to apply a practice we now know to be called
Tied Selling, which is against the Unfair, Deceptive or Abusive Acts or Practices (UDAP)
standard of the *** Act.
3. You also did not address our concern regarding the Comfort Level discrepancy between the
Manufacturer and Levin. One indicated Firm, while the other indicated Medium. This
discrepancy has directly impacted our sleep and comfort, causing suffering and pain.
4. You mentioned that per our letter, we felt pressured to complete the exchange, but that we
had ample time to do so. We believe this does not address our concern, as the pressure
was not regarding the timing of reselection, but instead regarding the fact that we had no
other options. We were pressured into reselecting 1 King-sized mattress, versus 2 Twin XLsized mattresses, which retrospectively, would have better fit our comfort needs.
In conclusion, we believe that our original complaint still stands, and that the response provided
does not adequately resolve the issues we raised. We urge you to reconsider our concerns and take
appropriate action to rectify the situation.
Thank you for your attention to this matter. We look forward to your prompt response.
Sincerely,
Codrin & ******* Chiriac
Business Response
Date: 11/19/2024
Our Comfort Guarantee is a one-time reselect and that reselection was fulfilled. We will service any manufacturer defects.
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately, Levin did not offer any solutions to resolve our issues. We have given reason after reason after reason for our issues and concerns, and yet, Levin chose to ignore those issues and concerns, addressing only their own concern. This is insufficient and unprofessional. We believe that this is not the way to conduct business, and therefore, we do not accept this response.

Regards,

******* *******
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a couch in November 2022 wasn't delivered until January or Feb of 2023. Incorrect items arrived and took another 5-6 weeks before new cushion arrived. Now since June of 2024 I have been under warranty and Levin's is refusing to assist in getting a repair and/or replacement of my couch due to manufacturer defects and an un-honored extended warranty which we were lied to.
Business Response
Date: 11/07/2024
Part of the sectional was delivered on Dec 22, 2022 and the other piece was delivered Dec 29, 2022. We service the first year of the manufacturer's warranty for parts and labor. July ****** Mr. ****** called in to report his seams coming open and pet damage. Our fabric warranty does not cover open seams or pet damage. We offered to get a price for parts and to give him an out-of-warranty contractor to help him with his repairs. Manufacturer's warranty for fabric is only the first year and the customer reported it after the warranty expired. We can get a price for new casings if the customer would like to purchase them. I am attaching a copy of the fabric warranty that was purchased.
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[We were sold on the aspect of dog damage - to the point where we SHOWED THE SALESMAN pictures of our dogs and were never told this. Why would we waste our money? I have asked repeatedly for Levin's to set up a service call to at least come look at the damage or get me in touch with the store manager to mediate the issue OR send the cushion replacements and bill the store for it. They refuse and say it is my responsibility. Every time I attempt to call the store i am transferred to the non-service department. At one point I spoke to a **** who wouldn't even acknowledge my complaint and transferred me to a ******** who repeatedly read from a pre-written script and was dismissive. I have been dismissed. I have been lied to, and now I am being pushed aside and it is clear they know they are wrong but do not want to honor what was sold. Dumping a phone number to call someone instead of providing customer assistance is wrong and lazy and deceptive. ]

Regards,

******* ******
Business Response
Date: 11/19/2024
Our accidental warranty covers rips, tears, *****, and stains of the fabric. Our warranty does not cover pet damage caused by claws or jaws, but we do cover pet bodily fluid stains. This is stated in our warranty. Again, we can get pricing for new casings if the customer would like to purchase them.
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a reclining love seat with armrest in middle, purchased extended warranty. After having the loveseat for a few weeks we noticed that when you sat in it it threw you to the outside, and was beginning to form a hole that you are forced into. Does not matter how you try to sit on it it is uncomfortable to sit on. I have had back surgery and I am unable to sit in it anymore due to the position it puts me in. We contacted Levin and they sent a guy out to look at it and he said it looked like a manufacturers defect in the seat and it should be covered under warranty. Claim was started and person investigating claim closed claim without even calling me with the results. I called Levin to talk with the investigator and they have never called me back. I just want my seats fixed so I can sit on the loveseat I'm still making payments on!
Business Response
Date: 10/22/2024
Spoke to Mrs. ****** today, we are ordering new seat cores for both sides. Once we receive the parts we will call her to schedule the restoration. Mrs. ****** was fine with that resolution.
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased 2 loveseats from Levin in ********** a year and a half ago. One seat had a seat come apart within 3 months. We paid more for flexsteel and felt that we were buying a great product. So, since the product was under manufacturer warranty they sent someone to fix it. They came with the wrong part. Then they ordered it again and it took until 2 weeks ago and the man came out with the wrong part and color. I called the store and spoke to ******. Told her this is unacceptable. She felt that since it has been so long that they should replace the loveseats and was forwarding this to her customer service department. She said they would reach out to me after they made a decision of how to move forward as ****** said that they didn't make the same color anymore. I just got an email last week that they again ordered a part and it would take "at least 6 weeks" to get the part in. I am not sure how they ordered a part that they can't get the color for and this is totally unacceptable to make me wait more than 1.5 years to fix the product they are selling.
Business Response
Date: 10/17/2024
Spoke to ***** today, gave her options on a resolution. She will talk it over with husband and let me know what option she would like to go with.
Customer Answer
Date: 10/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch in March, 2023. I spoke to someone in early 2024 about how the couch never felt normal. Levin sent a technician out who deemed the couch faulty from the start. He was unsure of what would happen but said I would be contacted. I got a call and they told me they would order the pieces and that they should be there by April or May of 2024. I contacted them back in July to see the status. They told me they reached out but I have no voicemails showing they left any messages, if they did call. Regardless, they informed me it was delayed again and that it would be August or September 2024 that the parts would be available because they had to come from supplier in what they kept telling me a container. I waited until October to call. I spoke to lady named ***** that said she would reach out and someone would call me back by 5:30pm October 9th. I got a phone call from a lady named *** who said she works for corporate office, later that same day. They confirmed, October 9th, that the couch was faulty based on technician checking it. They also mentioned that it would take a while for the parts because the supplier still has no container. I am no longer interested in waiting, since it had been over 8 months now that the parts that were ordered are not in. But what I do know is that I want my full refund of $3,135.07 back that I paid.
Business Response
Date: 10/10/2024
Customer received sofa and ottoman on May 3, 2023. On February 12, 2024 he reported that his cushions were sinking. We sent a technician, and ordered new seat cores. The manufacturer is from over seas and parts take a long time to get. We agree it is taking too long for his parts and offered the customer money off to keep as-is or he can reselect something else in the amount he spent for the sofa and ottoman.
Initial Complaint
Date:10/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a couch and loveseat from Levin Furniture in April 2024. We received the furniture a few weeks later. Since then, the material on the cushions looks as though it is 10 years old, rather than a few months. The fabric is pilling and looks horrible. The condition of the material is completely unacceptable, and when I contacted Levin customer service, I was told that nothing covers pilling of cushions. This material wont last long, and for the amount of money paid, it should not be in this condition.
Business Response
Date: 10/07/2024
We have reviewed the pictures, and that is pilling. Manufacturer's do not consider pilling a fabric defect, it is loose fibers getting knotted on top of the fabric. We recommend to shave the affected area. Once all the loose fibers are gone, the pilling should stop. As a one-time courtesy, we can send a technician to shave her furniture.
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******** ********
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This summer I purchased a brand new dining set for my newly built trex porch. We also purchased an as is couch/chair set. Now, the chairs were bought as floor models which I understand until the rest of this happened. Our couch/chair sent was sent to the wrong home. My husband drove to this strangers home to get the things we purchased. When we brought them home we noticed both chairs didn't swivel correctly. The store manager offered to replace then but since they both were acting up I told him a tech visit would be fine. The tech came and honestly it just got worse. The tech said he bent some metal to try to stop the grinding. The store manager then said month ago he would have new chair sent out to us however after having two failing chairs we don't want that. The one chair grinded and snapped and put a 6' gash into my brand new trex deck! I just want store credit for them at this point. Why would I risk any more damage to my new porch. We have yet to get one nice person to help us out, or even act like they care. We stopped at the store yesterday and were told to go upstairs to customer service where we waited 5/10 min for someone to show up because the lady sitting there was on her personal cell phone talking about her husband with someone. We spent over $5,000 for this new furniture for our new porch and now we have a gash and no chairs. There are exceptions to every rule and this should be it especially since we had to go get this furniture at a strangers house from the very start. I will say the manager at the store has been nice, and I haven't talked to him recently because I was told once you buy furniture and have any issues , its no longer a store issue its a customer care issue. This is a terrible way to run your business. I would like someone to contract me directly about this issue.
Business Response
Date: 10/01/2024
Hello

We have spoke to the Gerken family and have agreed to make an exception for them and allow them to return for instore credit the two chairs they purchased, even though they were sold as is no warranty no return.

Regards
Laura
Customer Answer
Date: 10/24/2024
From: Steph3222 <************************>
Date: Wed, Oct 23, 2024 at 12:28 PM
Subject: Complaint #********
To: ********** Bbb Info <*******************************************************************************>

Hello

I would like to respond to complaint # ******** , as they did give me store credit and rectified the situation.

Thanks

********* Gerken
Initial Complaint
Date:09/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a sectional (4-piece) couch from Levin on June 30, 2024. We were told that the couch would be delivered within 6-8 weeks. Upon delivery, we received 3 of the 4 pieces. The fourth piece was the wrong fabric. We called Levin immediately. Levin played games with us for weeks and provided conflicting information. We finally went to the store, and Levin agreed to pick up the 4th piece that was incorrect. However, Levin has refused to make any accomodations or provide a refund for the error, inconvenience, and delay. We are stil waiting on the 4th piece, more than 10 weeks after we purchased the couch. We are making monthly payments and paying interest for a piece of furniture that is not complete. We want a full refund.
Business Response
Date: 09/16/2024
The manufacturer sent the armless loveseat to the sectional in the wrong color. We have reorder that piece in the correct color. We have apologized to the customer and offered 25% off the armless loveseat due to the error, but was refused. Once the new armless loveseat comes in and we have completed the delivery, we will again offer the 25% off that piece for the inconvenience.
Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sectional by Violino leather, which was described as a leather sectional. I also purchased the fabric/with motion warranty for $377.99. The item was delivered on February 5, 2021. In May of 2024, I noticed peeling on the back. I contacted Levin furniture, and I was told peeling is not covered by the warranty. My main concern is that it turns out the sectional is not leather, it is pleather. My second concern is and when I purchased the warranty, I was not informed that peeling is not covered, and I was not provided with any warranty information. I find it hard to believe that a ******* sofa which is meant for sitting on would not last longer than 3 years.
Business Response
Date: 09/04/2024
Ms. ****** purchased a reclining Violino leather sectional. With any leather, you need to maintenance it. Your body and hair oils can break down the leather and cause it to peel. We can give a name of a contractor that can help with her repairs. Our warranty covers accidental rips, tears, *****, and stains of the leather. It also covers mechanisms. It does not cover peeling. I have attached a copy of the warranty for review.
Customer Answer
Date: 09/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

********* ******
Customer Answer
Date: 09/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like the name of the contractor who can assist with my repairs.

Regards,

********* ******
Business Response
Date: 11/12/2024
Here is a name of a contractor that can help you with your repairs, Like New Leather & Upholstery *************.
Customer Answer
Date: 11/19/2024

********* ***** <*********************************>
Thu, Nov 14, 3:43 PM (5 days ago)
to me

Hello:

I was contacted by a representative from Levin Furniture, and the complaint was resolved on September 19, 2024.
I am satisfied with their response.

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