Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromJennifer W
Date: 09/25/2023
1 starJennifer W
Date: 09/25/2023
BUYERS BEWARE. If you want home security, then look somewhere else. This company is money hungry! They installed a faulty doorbell but said they could come look at it for a fee and then we would have to pay to replace it. To cancel services, we would have to pay another fee. They are not friendly to work with. Please learn from my mistake of using them for the awful non working alarm system that I am stuck with.
Guardian Protection
Date: 10/06/2023
Hi ********************,This issue was escalated to our Loyalty Liaison. She informed me today, October 6, that your components were within the warranty period and that Guardian has installed a new video doorbell at your home. We received word today from your husband that everything is working great. We are glad to have been able to resolve this issue for you. Sincerely,**************************** Satisfaction AdvocateReview fromLaurie
Date: 09/13/2023
1 starLaurie
Date: 09/13/2023
Gaurdian protection has no loyalty to long time customers . 25 yrs. I called to see about an upgrade. They said I verbally agreed to pay 1100.00. I can’t image doing that because I’m cheap. (Lol). I also signed an agreement for this. But who reads those. I will from now on. They said they have it on recording that I agreed to that but I have to get subpoena to hear It . It’s my voice why should I pay. So I have to pay but since I’m a long time customer they’ll give me 6 months. Gee thanks. If anyone knows how can get out of contract or get the fees waived I’d love to hear itGuardian Protection
Date: 09/21/2023
Hi ******,Thank you for being a loyal Guardian customer and happy to see that you have been satisfied with our security system and 24-hour monitoring services for many years. We take your concerns seriously because customer satisfaction is very important to Guardian. An updated smart home security and surveillance system was installed in your home on August 14. 2023. While you made significant investment with the installation, Guardian also made a significant upfront investment when the new electronic security hardware was installed and activated in your property. Guardian recoups its cost through payment of the installation fee and monthly service charge over the initial contract period. This is the reason an early termination fee will apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. I understand from our Loyalty liaison that an excerpt of your phone call has been obtained and can be played for you. Our Loyalty liaison has left a message asking you to call to coordinate a date and time when this can be done. Can you please give us a call.Sincerely,**************************** Satisfaction AdvocateReview fromLaJuana S
Date: 09/09/2023
1 starLaJuana S
Date: 09/09/2023
Please look into what you are getting yourself into. I purchased my home in 2022, Guardian was the first solicitor offering services. I pay $67 a month yard camera doesnt work. Only able to view X amount of shots a month. If it goes over you will not be able to record anything until the next billing cycle. 5 year contract and told me I could try to remove my memory card and put it back in to see if that works. 15ft in the sky??? Other than that it will be $75 dollars for a technician to come out so they are happily taking my money every month. You dont want to deal with these kind of people!!! I was over excited with the purchase of my home in 2022, and even now I have never missed a payment. Front yard camera has been out the last 6 months.Guardian Protection
Date: 09/21/2023
Hi *******,I am sorry for the difficulty. Customer satisfaction is important to us. After escalating your issue for further research, we note that your camera often has a poor signal indicating possible power issues on your end. It also appears that you do not have your camera recording rules set up. These types of issues often do not require a Guardian service call and we would like to work with you by phone to resolve these. Our Loyalty Liaison has left a voice message for you on September 19 inviting you to please call us so that we can connect you with the in-house experts on our ************** team. They can assist in getting everything working to your satisfaction. You can reach us at 1-800-PROTECT *************). We look forward to talking with you. Sincerely,******************* Customer Satisfaction AdvocateReview fromBriana G
Date: 08/29/2023
1 starBriana G
Date: 08/29/2023
Complete waste of money. They are not helpful at all and basically charge you monthly without monitorinh your home. If you have any issues with your network they will charge you an outragious amount of money for 5 mins of service.They also make you sign a 5 year contract. Do not use this companyGuardian Protection
Date: 09/07/2023
Hi ******,I am sorry for the difficulty. Your issue was escalated to our ************** team and on August 30 our supervisor ********** placed a call to you at your premises hoping to speak with you and resolve your issue. He was not able to reach you but he left a voicemail for you. Please call us back so that we can work to resolve your issues. Thank you,**************************** Satisfaction AdvocateReview fromwilliam r
Date: 08/15/2023
1 starGuardian protection contract that i do not remember signing for 6 years.I would not sign any contract for 6 years since the system cannot be moved with me.The salesman hide my question to use self monitoring by saying yes . However the stipulation is for 6 years and i have to pay them 1700$ for the 43 months remaining on my contract.Review fromNick B
Date: 08/02/2023
1 starNick B
Date: 08/02/2023
They are the absolute worst! First they gear continues to break down and they charge ** to replace or fix....it happened 4 times. Now they never registered out address with the police department so we were charged by our county office for not be registered. Each time we talked to someone in the office they basically told us to bad that's their policy. I would recommend to use anyone over them.Guardian Protection
Date: 08/04/2023
Hi ****,I am sorry for the frustration. Customer satisfaction is important to ********************. I have located your account and see that all issues related to your system gear (system components) have been resolved for you by phone with the help of our technical care representatives, or, they have been resolved onsite at your home by our professional technicians and that there have been no charges to you for this. Regarding registration with your county, it is the responsibility of the security system owner to obtain any necessary alarm permit(s) from their municipality and this is stated in the order confirmation that was emailed to you and in the Guardian agreement that you signed. You will find that most security systems monitoring companies require the homeowner to obtain an alarm permit if needed, from their local municipality. If we can be of additional assistance, please dont hesitate to contact us at 1.800.PROTECT ***************).Sincerely,**************************** Satisfaction AdvocateReview fromLatoya S
Date: 07/24/2023
1 starLatoya S
Date: 07/24/2023
Not worth it better of getting a camera offline, They only cover a certain amount of notifications if if run out before the moth is over you just out of luck then youll have to upgrade to a higher package and they dont tell you that when you first get started, Also I called they want to charge Im not sure if it 700 or 750 because two people gave me different numbers to cancel your services. I dont like the company waste of money. You will definitely regret it. I can not see anybody coming in my yard, by the time I get notification they already in the car gone.Guardian Protection
Date: 07/28/2023
Hi ******,I am sorry for the difficulty. Customer satisfaction is important to ********************. I understand that our ************** expert worked together with you by phone for two hours on the evening of July 25. It was found that your cameras are in good working order, are all connected and showing 50%-80% signal strength; however, the upload speed which was tested during the call is about the bare minimum needed for three cameras. It appears the lag issue is related to the speeds being provided by your internet service provider. It is recommended that you contact your internet service provider to determine if the speed levels of your internet service can be increased. I understand that our ************** expert also increased your clip limit to help mitigate the loss of video. When the clip limit is reached the oldest clips will continue to be automatically deleted so that the newest clips can be stored. If, after your internet service provider increases your speed levels you are still having issues, please dont hesitate to call us at 1-800-PROTECT ***************) so that we can provide additional assistance. We are committed to your satisfaction. Sincerely,**************************** Satisfaction AdvocateReview fromJamie S
Date: 07/18/2023
1 starJamie S
Date: 07/18/2023
They are horrible. I was a single mom of 3 kids, and I signed up for them, and I wanted the 36-month contract, and the contractor showed up really late, and they didn't email me the contract. So he had me sign it on his little phone. After a couple of weeks, I pulled up the contract and realized he did it for 60 months! I called to tell them what happened and they said too bad, and they won't change it. I moved 2 years later, and I'm not in the service area, and the people that purchased my house didn't want to use them. Smart people! So I have to keep paying the monthly amount. Then any time there is a problem with my card that is on auto-pay, it won't let me pay that one because I can never get my online account to work no matter how many times I call! They will not work with me at all. All they will do is say you can pay it all upfront with no discount. I can't change to a cheaper package since they are not doing a thing!! They are just taking money for nothing from a single mom working 3 jobs! NEVER USE THEMGuardian Protection
Date: 07/31/2023
Hi *****,Were sorry to hear you moved to an area where Guardian cannot provide service. While your system was sold and installed by *****************, LLC, an authorized dealer of Guardian, Guardian manages the relocation of services. Guardian is a customer-centric organization and tries to provide alternatives to paying an Early Termination Fee when our customers move. However, Guardian cannot guarantee these options are always available. Like many other businesses, service areas may change from time to time and stores/branches may close. It is for this reason there are no terms in Guardians agreements, or those of our authorized dealers, regarding the relocation of services to a new property or the ability to release a customer from their agreement if the new owner would subscribe to Guardian for the monitoring of the existing security system. The 60-month Monitoring Agreement enabled you to receive an installation with no upfront charges to you, and therefore it must be fully satisfied.********************Review fromMary B
Date: 06/25/2023
4 starsMary B
Date: 06/25/2023
They took the pizza away. Was in the shower and call out the window. They didnt know who paid for itGuardian Protection
Date: 06/28/2023
Hi ****,So sorry! As you know the good people in our monitoring center wanted to treat you to a pizza as a way to help out during your smoke alarm incident. I understand that our supervisor has spoken to you about getting a second pizza delivered but you respectfully declined while expressing your appreciation. Know that we appreciate YOU, **** and that we are always here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!**************************** Satisfaction AdvocateReview fromJulian K
Date: 06/16/2023
2 starsJulian K
Date: 06/16/2023
I have been with Guardian for many years. I recently received a notice from them on their website that said, ************ You are eligible for a $250 credit toward new equipment. Congratulations, being a long-time customer comes with some perks! As a token of our appreciation, you qualify for a credit to use towards new equipment." I was pleased to see this since I had just ordered some additional equipment. When I attempted to secure the credit I was transferred to the ********************* They explained to me that I would get the credit only if I signed up for an additional 5 years of monitoring service which they said would cost approximately $31 per month, $6 per month more than I am currently paying. So much for being eligible and so much for their token of appreciation.Even though I had already earned the credit, I would have to guarantee the company another $1860 over a 5-year period to receive a $250 credit for equipment. As a token of my appreciation for their false recognition and false generosity, I'll probably drop their service and find a company that treats their long-time customers with honesty and respect.Guardian Protection
Date: 06/21/2023
Hi ******,I am sorry for the frustration. I understand you have spoken to our loyalty liaison and that she had your account reviewed. ******************** works hard to bring its customers consistently reliable service and very affordable monthly fees for its long-term customers, even as its internal costs (like those of other companies) increase. Guardian is honored to have been able to service you for many years and to be able to continue to accommodate your security needs. Please contact the Loyalty Liaison if/when you would like to make any changes. Sincerely,**************************** Satisfaction Advocate
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