Reviews

This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Guardian Protection has 13 locations, listed below.

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  Guardian Protection

  174 Thorn Hill Rd Warrendale, PA 15086-7528

  
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  Guardian Protection

  2557 Route 130 Ste 2 Cranbury, NJ 08512

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  Guardian Protection

  9852 Windisch Rd West Chester, OH 45069

  
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  Guardian Protection Services, Inc.

  4013 Vincennes Rd Indianapolis, IN 46268

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  Guardian Protection

  5253 Prue Rd Ste 300 Bldg 3 San Antonio, TX 78240

Review Details

• Review fromDimitra G

  Date: 06/07/2023

  5 stars

  Dimitra G

  Date: 06/07/2023

  I cant express my gratitude towards guardian protection, they called within seconds for my fire alarm no emergency just burnt some oil and on top of it all they delivered a free pizza including tip!! I will be recommending them to all of my friends / employees. Thank you
  

  Guardian Protection

  Date: 06/15/2023

  Hi *******,Happy we could help in this situation. We are here for you! Thank you for choosing Guardian. Life is better when its safe!********************

• Review fromNancy L

  Date: 06/06/2023

  5 stars

  Nancy L

  Date: 06/06/2023

  Awesome install! ***, my installer was fantastic! Did a great job, extremely helpful and knowledgeable! Explained everything and super friendly! Everything very professionally done.
  

  Guardian Protection

  Date: 06/15/2023

  Hi *****,Welcome to the Guardian family. Thank you for taking the time to let us know that our professional technician was super friendly and expert in the recent installation of your new smart home security system. Customer satisfaction is important to ********************** and we appreciate that you have entrusted your security to **. I will be sure and share your comments with **************'s supervisor! Thank you!********************Customer Satisfaction Advocate

• Review fromRonald H

  Date: 05/20/2023

  1 star

  Ronald H

  Date: 05/20/2023

  I would not recommend guardian. We found out after a year they forgot to install all 7 of our ground level windows sensors. We had gone a year without this protection despite having paid for it. In addition, the box they installed to house cat 6 cables, wifi, network switch, etc was entirely too small and installed terribly with screws bent. Complete hack job.
  

  Guardian Protection

  Date: 05/31/2023

  HI **** Our supervisor informed me today that he was able to fully resolve this issue to your satisfaction. I was happy to hear this and hope that you will be able to update your review. Sincerely, Mary Lynn M. Customer Satisfaction Advocate

• Review fromSamip A

  Date: 05/18/2023

  1 star

  Samip A

  Date: 05/18/2023

  I bought a house where Guardian was already installed. I called and started the service but without letting me know they locked me in the 36 months contract. I have so many windows sensor problem which I cant fix and they say if technician comes in my house they will charge $75 plus their labor charges separately which is going to be very expensive. Is there any way to cancel their service?? Is their any place i can make this complain? Please never ever use their service
  

  Guardian Protection

  Date: 05/19/2023

  Hi *****,I am sorry for the frustration. The call recording at the time of your system purchase indicates a clear understanding of the rate and term of the agreement. Your window sensor issue has been escalated to our Care team. Please expect a callback within 24 to 72 hours. I appreciate your patience.**************************** Satisfaction Advocate
  

  Guardian Protection

  Date: 05/22/2023

  Hi *****, I am following up. Our customer care supervisor informed me that she negotiated a credit for you with which you were satisfied and that our tech is scheduled to provide service to your home on May 25. Happy to hear that all is resolved. Have a great day, ***************************** Satisfaction Advocate
  

  Guardian Protection

  Date: 05/22/2023

  Hi *****, I am following up. Our customer care supervisor informed me that she negotiated a credit for you with which you were satisfied and that our tech is scheduled to provide service to your home on May 25. Happy to hear that all is resolved. Have a great day, ***************************** Satisfaction Advocate

• Review fromLee S

  Date: 05/13/2023

  1 star

  Lee S

  Date: 05/13/2023

  I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit. I have a credit service for my businesses that tells me when our credit is checked or when there is an event impacting our credit score. Not once were we notified via the service that Guardian ran our credit.We were told by Guardian we would have "to pay the entire installation cost up front and the first year of monitoring." Unreal. Or I could add it to my personal account and credit. Not only am I going elsewhere for my business security but I am now considering changing my home security as well.
  

  Guardian Protection

  Date: 05/17/2023

  *********,I am sorry for the frustration. We have been honored to serve you as a satisfied residential customer of ********************** for a number of years and hoped to provide the same peace of mind to you in securing your business. Like all businesses, Guardian has established credit requirements that help to ensure our company remains financially sound and capable of providing quality security service to all of our customers. Consistent with this best practice, all credit reports pulled for prospective customers are documented. Guardian encourages you to reach out to Equifax if you believe your information may be incorrect. Based on the credit information reported to ** in this instance, Guardian made an effort to offer you a few options -- requesting a minimal deposit or a personal guaranty in order to provide your business with security; however, you chose to decline these options. Please feel free to reach out to our sales representative if you have any questions or if we can be of further assistance to you.Sincerely,********************Customer Satisfaction Advocate

• Review fromSally H

  Date: 04/19/2023

  1 star

  Sally H

  Date: 04/19/2023

  I would never recommend Guardian. When the system was installed, the tech that installed it left with the system still broken, guardian never came back to fix their products. The product continued to not work, called multiple times and was told we had to pay more for them to come out and fix their own products. Camera barely works if it works at all, sensors go in and out, app barely works. When we called them, two separate times in the matter of hours on the same day, we were hung up on and no one at the company ever called back or reached out to see if the problem was resolved. When we called to cancel, the customer service rep tried to tell us we needed a new router, but we ran a test while on the phone and got more than amazing upload and download speeds. Again, I would never recommend this company I do not feel like they handle customer service, tech support or the safety of their clients well. Guardian please do not call me to try to fix this unless you want to reimburse the cancellation fee for your horrible job as a company.
  

  Guardian Protection

  Date: 04/21/2023

  Hi *****,I am sorry for your frustration. Customer satisfaction is important to us. I have reviewed your account and it appears that our representative was attempting to transfer you to a higher level of assistance and the transfer was not properly completed. The rep was unaware of such, and this is the reason you did not receive a callback. I sincerely apologize. I see that you spoke to us again on April 19 and we offered to send a technician to your home at no charge, however you declined our offer. You requested cancellation which we have since processed. We wish you the best. Sincerely,**************************** Satisfaction Advocate

• Review fromJeffrey A

  Date: 04/08/2023

  1 star

  Jeffrey A

  Date: 04/08/2023

  Waste of money they false advertised the functions and capabilities of there system. There system only works 70% of the time and to have them come out to troubleshoot is scam. They charge ridiculous service fees for a faulty system im already paying monthly for. I have had it for over 2 years and have never been satisfied with it.
  

  Guardian Protection

  Date: 04/28/2023

  Hi *******,I am sorry for the difficulty. I understand that our loyalty liaison spoke to you on April 12 and April ************************************** a good faith effort to resolve the issue, Guardian has offered to replace your existing doorbell at a greatly discounted price with no change to your contract term or monthly monitoring fee. This also includes professional, onsite installation by a Guardian technician. I understand that an addendum was sent to you to sign on April 19 and again on April 25 and that as of today, April 28, we are just waiting for you to return it so that a date for doorbell replacement can be scheduled. We look forward to hearing from you soon.Sincerely,**************************** Satisfaction Advocate

• Review fromSandra M

  Date: 03/21/2023

  5 stars

  Sandra M

  Date: 03/21/2023

  ***** was excellent! Very knowledgeable and instructed us on how to use the security system on in-house screen and on phone. Answered all of our questions and was patient.
  

  Guardian Protection

  Date: 03/22/2023

  Hi ******,Welcome to the Guardian family. Happy to hear that our professional technician took the time to instruct you on the use of your system and patiently answered all of your questions. A professional installation takes the guesswork out of things so that you can enjoy your smart home security and all its conveniences right away. I will be sure and share your comments with our tech's supervisor. Thanks for choosing Guardian Protection, ******! **************************** Satisfaction Advocate

• Review fromJorge R

  Date: 03/14/2023

  1 star

  Jorge R

  Date: 03/14/2023

  On May 12 of 2020 a Guardian Protection representative scheduled a visit with a seller to come and provide a walkthrough of the services that Guardian Protection offers. On Jun 8th, 2020, the Guardian Protection seller sent me a text at 12:26PM advising he was coming to my house around 1:00 PM. When the Guardian Protection seller arrived, I welcomed him in. Then, he explained the services that are provided by Guardian Protection. During his explanation, the Guardian Protection seller advised I had two options if I wanted to sign up: 1. Sign a monthly contract where I needed to pay some of the sensors and required equipment out of pocket 2. Sign a 1 year contract where the sensors and equipment will be given to me if I stayed with the service for at least 1 year After the Guardian Protection seller provided the two options I decided to go with the second option. However, on Mar 14 2023 I reached out to Guardian Protection as I have lost my credit card, got a new credit card, went oversees, and needed to update the payment method in Guardian's system for which I needed assistance to do so. Since I have been traveling lately a lot, I contemplated the opportunity of canceling the subscription and was transferred to the ******************* During my conversation with the loyalty department, a Guardian Protection loyalty advisor informed me that my contract did not state a 1 year commitment, but rather a 5 year commitment. If I wanted to discontinue the service I needed to pay a fee of $750.Please be aware of their business practices,
  

  Guardian Protection

  Date: 03/15/2023

  Hi *****,Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. I see that you spoke with our Care specialist on March 14 and that he offered to email you the contract that you signed but that you did not wish for it to be sent. If you would like the signed contract to be sent, please reach out to us at [email protected],**************************** Satisfaction Advocate

• Review fromBo L.

  Date: 03/14/2023

  1 star

  Bo L.

  Date: 03/14/2023

  The sale person intentionally left out the early termination fee of $750. I had to move out the property and the new location is beyond the service area of guardian. This fee is a rip-off as the guardian installation did not add much beyond what I had from ADT.
  

  Guardian Protection

  Date: 03/15/2023

  Hi **,Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. An example would be your home where we were able to utilize only two existing door contacts and two existing motion sensors but had to install a ****** control panel, six new door/window sensors, a new motion sensor, and a smart door lock. This significant upfront investment is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. Sincerely, ***************************** Satisfaction Advocate