We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Expositions

Brick Fest Live

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Expositions.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13th me and my son attended to Brick Fest Live at ****************** in Novi MI. Before buying the tickets I saw their advertising video or promo which includes a nice set-up for kids to play with *****, decent amount of people, pretty much a festival I was confident my 4 y.o can enjoy it. Unfortunately it was the opposite, they just have tables with no intension for kids, overcrowded even though they ask for time for you to arrive, we paid for this VIP experience but our experience was for only 30min because my son was unable to enjoy any of what they advertise. My son is pretty advanced on ***** so he knows what to do but again this place between been overcrowded and their set-up wasn't what they are selling. Last thing is they didn't have a nice set-up but they had booths of windows, finish basement, roof, etc to sell.

    Business Response

    Date: 05/23/2023

    Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to go to brick fest live on December 21 2022. Along with the tickets i bought an add on pack that cost $99.99. The event was on January 15 2023 and I went to that, it wasn’t worth the money I paid for that either but i let that go thinking I would still get the add on pack later. On January 11th I emailed them because I didn’t know if I was suppose to get the add on pack at the event or if it was going to be shipped and that’s when they let me know it’d be shipped out, so I waited for it to come. Every few weeks since then I have attempted to email them to get some sort of update as to when it would be shipped, finally April 14th I got an email with a tracking number for usps saying it was going to be shipped. Even to this day when I click that tracking number all it says is “label created”. So April 22 I emailed again asking for an update and they told me “Your order has been pack and getting ready to be out of our door for shipment”. And I still haven’t received any update, or package, and the link to the tracking number still says “label created”. Every time I email them within the past two weeks they ignore me. I have tried emailing from other emails and get the same thing, even tried through ******** messenger and they won’t answer or give me any sort of update. I know it asks for a resolution below but I want to add either delivery of the items or a refund would be fine with me at this point.

    Business Response

    Date: 05/29/2023

    Thank you for your understanding and patience with our shipping. Your order was shipped and should arrive by Tuesday, May 30th.

    The tracking link:
    **********************************************************************************

    We're here if you have any other questions :)

    Thank you for being a valued customer!

    Customer Answer

    Date: 06/01/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

  • Initial Complaint

    Date:05/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended brick fest at the ** science center 2023 and I was not given the collectable pin which the staff told me was mailed to me even though the ticket clearly had a qr code for the item. The event is sparce for the space there is barely any ***** displays at the event the space is horrible for such an event. I would like the collectible pin that was part of the vip package.

    Business Response

    Date: 05/08/2023

    Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The VIP guest Swag is usually issued at the event. It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. Kindly reach out to us using our email: [email protected] and we will be more than happy to look into this request for you.

  • Initial Complaint

    Date:05/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Brickfest in Columbus,OH during January, 2023. Purchased 2 VIP tickets for my partner and I. When we were handed our badges, I asked about the swag bag and exclusive build. I was told and I quote "It will be mailed to you" no one else was given bags at the event that I could see either. Tried to make contact via Instagram and no response. Very disappointed.

    Business Response

    Date: 05/08/2023

    Thank you for reaching out to Brick Fest Live. We are sorry to hear you did not receive the VIP Guest SWAG, which is issued at the door of entry. Please reach out to us using our email: [email protected], and we will be sure to honor your request.

  • Initial Complaint

    Date:04/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the VIP with add on bundle for 1/18/23 in Tulsa, OK. At arrival I asked about my VIP package and no one knew what it includes! Also they informed me that the bundle will be mailed to me, which we have not received, so we walked around for 15 minutes in an un organized room and left disappointed, with no swag bags, no limited bundle package and no one to express our disappointment to! I would like to get at least a partial refund for the lack of VIP experience and either my bundle sent to me or a refund on that also, please. I have my confirmation email with reference number if needed. Thank you

    Business Response

    Date: 04/24/2023

    Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. 

    The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). They include Event Exclusive Build, VIP Badge, and Collectible Event Pin. Guests with either ticket may enter any area of the event and enjoy all festivities included, regardless of ticket type. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

    Your Add-on bundle has already been shipped and you should receive it anytime now.

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased four VIP tickets to Brick Fest Live in Milwaukee, Wisconsin for Saturday 1/17/23. Brick Fest Live offered a few Add-Ons to the tickets for an additional cost. I purchased the Add-on **** Bundle #1-MIL: **** ****. When I arrived at the event, the people scanning the tickets said the Add-On would be shipped to my home address. I have yet to receive the Add-On. The cost of the Add-On was $37.99 USD.I would like to receive the Add-on **** Bundle #1-MIL: **** ****. If that is not possible, I would like a refund.Thank you.

    Business Response

    Date: 04/03/2023

    Thank you for reaching out to Brick Fest Live!

    We sincerely apologize for the shipping delay. We can assure you that we are making every effort to ship your order as soon as possible. We appreciate your patience. Please give us the next two weeks as we are currently in the process of sending out all of our bundles purchased during the ticketing process for shows that have already happened.  

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 3/20/23 I bought 3 **** Gamers and only one came. I spent 27.96 on all three I emailed the company 3 times with no response; 1st email 3/27, 2nd 3/28 and 3rd on 3/29.

    Business Response

    Date: 03/30/2023

    Thank you for reaching out to Brick fest Live! We apologize for that error. We have received your request and have refunded you for the other two. Please allow up to 5 business days for the refund to show on your original payment method.

  • Initial Complaint

    Date:03/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We attended brickfest live in ****, **. this was a joke of an event for **** enthusiasts. It definitely cost more than it should have. A long, unmonitored line to get in, then there was not really much to see/do. The small build tables were liked by the kids. We probably have more **** sets at our home for viewing than this event did. I purchased the **** **** add on pack ($38) and never received it, its been 3 weeks since we attended the event (2/18/23)and I purchased the tickets and add on over 2 months ago (1/8/23). This event is a scam, don't waste your time or money. I've emailed them and no response. I want the item I paid for or a refund.

    Business Response

    Date: 03/22/2023

    Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

    We apologize for the delay in shipping. Unfortunately, our supplier did not get the **** **** Bundles to us promptly, but we expect them within the next two weeks, and then we can ship them to you.

    However, we gave them a refund option if they choose not to wait until then, as per the attached communication. Please respond with your preference and we will gladly honor it.

  • Initial Complaint

    Date:03/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 Vip tickets and an add on for the Feb 18th Phoenix AZ brick fest. I do not have an issue with the tickets themselves as we did attend brick fest. My issue is that I have still not received the **** add on which it's self is over $100. I have sent numerous emails to brick fest and have not received any replies. I purchased everything on Feb 2. 2023 it has now been officially over a month. I have received emails saying my case is closed even though I have not received any kind of response whatsoever. I do have my receipt from my purchase which I have attached to every email.

    Business Response

    Date: 03/15/2023

    We responded to the customers request and they agreed to wait for the Add-on. Once we receive it we will ship it to them.

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 19th. I purchased a **** set for my son at a discount price total order was $11.98 . I have yet to receive it. I have emailed the emails provided but the all bounce back and can't find a phone number to call. I would like my set that I ordered or a full refund. This is the worst experience that I've ever had with any company.

    Business Response

    Date: 03/21/2023

    Thank you for reaching out to Brick fest Live! 

    Your order was shipped and should have arrived on March 10, 2023. We have attached a screen shot of the shipping information.

Brick Fest Live is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.