Complaints

This profile includes complaints for Rentokil North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rentokil North America, Inc.

  1125 Berkshire Blvd Ste 150 Wyomissing, PA 19610-1218

• 

  Rentokil North America, Inc.

  4383 Lycoming Creek Rd District 08 Cogan Station, PA 17728-9721

• 

  Rentokil North America, Inc.

  PO Box 13848 Reading, PA 19612-3848

• 

  Rentokil North America, Inc.

  1007A Ruritan Cir Sterling, VA 20164-9314

• 

  Rentokil North America, Inc.

  923 Gist Ave Silver Spring, MD 20910-4944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for services with the Rentokil subsidiary Western Exterminators in Merced/Fresno California. I paid in full for a single termite inspection and bait station placement on 6/30/2022. In April of 2023, I received a letter stating that the warranty was going to expire on 6/30/2023 and that I will owe $250 for retreatment. I called the company and spoke to *****. I told her that I do not want further services, and never agreed to more services. Specifically, the services that I did receive were incomplete and unsatisfactory. She said that they must inspect and retreat our home and that we are obligated to pay $250 or they would come and remove the bait stations. I reiterated that I paid for the product and a one time treatment with no promise or intention to have future services. I was told by her that she would let her manager know and call me back. She did not call me back and now I have received yet another invoice for 'future' services. I feel that they are harassing me and threatening to reposses products that I paid for in full.

  Business Response

  Date: 06/14/2023

  Thank you for your patience. Our Branch manager has been in contact with the customer and is currently attempting to resolve the issue as there seems to be some miscommunication. We will continue to work with the customer directly to come to a resolution. 

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a customer of ******* Pest Controls, now owned by Rentokil, on an annual contract since 2017. Every year they would send a new proposal that we reviewed and made a decision on. They sent a proposal for a new contract in 2022 for (2022-23) that was significantly higher than the previous year. We decided not to renew given the price increase and we were generally unhappy with their quality of service. Even without a contract for 2022-23, they proceeded to bill us for after the contract expired, which we refused to pay since we had not renewed. They turned the bill over to collections. I have told collections to provide a valid contract and they said they are unable to provide that and insist that the contract automatically renewed without our consent. This is very inappropriate and Rentokil needs to address and correct this approach to customers.

  Business Response

  Date: 06/12/2023

  We apologize for any inconvenience or delay. We do not send proposals out every year. All agreements auto renew and customers must call to cancel services. Our customers agreement to services was in 2017 via our residential specialist. This sale was authorized by the use of the customers credit card. He has had other price increases over the years and continued to pay accordingly. His services were cancelled in October of 2023 after an internal dispute form # ****** was created on October 3, 2022. The amount owed is for services rendered on August 18th and September 2nd of 2022. These services were all completed prior to his calls to discuss canceling his services on 10/03/2022. Thank you. 
  

  Customer Answer

  Date: 06/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because of the following:

  We had been a customer of Rentokil since 2017. The service was for our house, barn, and around path around property. Over the years, service was only performed at and around the house, perhaps only once the path around the property, and never the barn.
  

  Attached is the original communication with their representative to obtain a quotation (yellow highlight added for emphasis).

  Despite this, for 2017-18 period, we ended up paying $1,202.04 for pest control and $604.20 for mosquito and tick. So instead of what was quoted ($1,202.04 + $604.20 = $1,713.42), we got charged $1,806.24.
  

  Here are the total payments to this business over the years:
  
  9/21/2021 Rentokil North A... ********... -686.88
  9/21/2021 Rentokil North A... ********... -1,270.73
  10/30/20... Rentokil North A... ********... -674.16
  9/14/2020 Rentokil North A... ********... -1,247.83
  9/4/2019 ****************** Rentokil ********... -629.64
  8/2/2019 ****************** Rentokil ********... -1,247.83
  9/25/2018 ****************** Rentokil ********... -604.20
  8/20/2018 ****************** Rentokil ********... -1,202.04
  9/6/2017 ****************** Rentokil Tick and ... -604.20
  8/25/2017 *** ******* Rentokil pest control -1,202.04
  

  There were no increases between 2017-18 period and 2018-19 period. For 2019-20 from the pervious period, an increase of 3.94%. For 2020-21 from the previous period, an increase of 2.37%. For 2021-22 from the previous period, an increase of 1.85%. However, for 2022-23, the proposed increase was 13.29%. 
  

  The Rentokil representative states: He has had other price increases over the years and continued to pay accordingly. In previous years, the increases were small, while the proposed increase last year was double-digit and substantial.
  

  Given that Rentokil was not providing the full service that we signed up for (as discussed above) and a substantial proposed increase, we decided not to continue their service. Quite frankly, we should be asking for a refund for lack of providing services and overcharging as opposed to them asking for additional amount.
  

  The Rentokil representative states: All agreements auto renew and customers must call to cancel services. I did not sign any contract that agrees to automatic renewals. If I did, please provide the contract.
  

  The Rentokil representative states: The amount owed is for services rendered on August 18th and September 2nd of 2022.If you look at the date of the original email exchange in 2017, it was Aug 22,2017 when a quotation was provided. It wasnt until Aug 25, 2017 and Sep 6,2017 that payment was made. So if we even assume Aug 22 is the date of when we would decide to renew each year, August 18th would have been covered. If we assume Sep 6, then both dates would be covered.
  

  If Rentokil had charged us correctly in the first year and then continued with the same increases in subsequent years, we would have saved $481.49.
  Again,in the interest of moving forward and putting this to bed, we ask that Rentokil get stop the collections activity.  
  
  Regards,
  
  *********************
  

  Business Response

  Date: 07/19/2023

  We appreciate your patience. We do not send proposals out every year. All agreements auto renew and the customer must call to cancel services. The customers agreement to services was in 2017 via a phone sales representative. This sale was authorized by the use of his credit card. He has had other price increases over the years and continued to pay accordingly. His services were cancelled in October of 2023 after an internal dispute form # ****** was created on October 3, 2022. The amount owed is for services rendered on August 18th and September 2nd of 2022. These services were all completed prior to his calls to discuss canceling his services on 10/03/2022. He will remain in collections until the invoice(s) are paid. Thank you.
  
  

  Customer Answer

  Date: 07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The company has repeated their previous response, instead of addressing the detailed factual information provided.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Active Pest Control for several years. In October 2021, I had ****** Board siding installed on my home. The contractor and workers that were installing the siding found active termites in several places. I contacted Active Pest Control to schedule a day to come out and inspect. The dates were going scheduled a few days later. The contractors had to stay on course and schedule so they replaced the wood, etc. to complete the job. When Active Pest Control (APC) came out they saw where the damage was and they noticed another area (in the crawl space) of active termites. They stated they treated all areas. They referred me to *****, who was the onsite manager. ***** and I had several phone and email conversations about reimbursement of the damaged wood and work. He asked for an invoice, and I gave it to him. He asked for itemized receipts, and I gave it to him. Then the correspondence stopped. I emailed him several times after, and he has yet to reply. I contacted the company on April 9, 2022, and She stated that **** (Active Pest Control District Manager) will contact me on Monday, April 11, 2022. However, this has been gone on long enough. I called on the following, and these were the responses:4/22/22 I talked with rep ******** who said someone would contact me back. NO ONE EVER DID. ********, a rep, said someone would call me back. NO ONE DID. 5/11/22 - Tia ** ******* (customer service leadership) ***** (district manager) - He said he would look into it.****** (regional) Several conversions but no response. 1/2/23 Called again in reference to 1. Previous Cancellation 2. Money still being taken out of the account after cancellation 4/13/22 - $81 5/16/22 - $76 7/4/22 - $81 10/4/22 -$81 1/2/23- $81 Total = $400 3. Termite damage repair and reimbursement 1/3/23 Spoke with ******* ** ********* at ************. I still have not been reimbursed for the damage or the charges deducted from my account after cancellation.

  Business Response

  Date: 06/01/2023

  Thank you for your patience while we have been working diligently to resolve this issue. Our customer has been contacted and we are processing a check request for the amount that's owed. The check amount will be $1,023. $780 for termite repairs and $243 for the 3 charges on her Sentricon account after she cancelled the service. Thank you.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Western Exterminator came to my house on Apr 3 and Apr 5, for two separate "wildlife exclusions." (Main house and ADU.) I was told that the process included three follow-up appointments, each, for such procedures as checking the rodent traps. They have NEVER come back, despite the fact that I have been calling them every weekday for over a week and a half, seeking to schedule those appointments. Last week, I was told twice that my case was being escalated, and I would hear back within 24 hours. Obviously, the fact that I am here speaks to the truthfulness of those claims! I am being totally ignored. They have taken my money, and run. ADDITIONALLY, I was charged -- and stupidly paid -- an extra $450 for disinfection of the ADU. That was never done. Again, I have been told repeatedly that they would come out and do the disinfection. THEY HAVE DONE NOTHING. They do not respond; they do not follow up; they do not perform the services THAT HAVE BEEN PAID FOR.

  Business Response

  Date: 05/16/2023

  Apologies in advance for any delay or inconvenience. Our Operations Manager spoke with the customer and shared with her the pictures that proved we performed her sanitation services. She was satisfied with this reach out/follow up. Thank you. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is a pest control company that we used. They claimed to have perform a service on 9/6/22 while we were out of town and there was no evidence of service. We have security camera in front door and backyard. When we checked the camera, no one had been to the property and we did not receive a service statement which is usually left at front door when we are not home and a service was performed. We had disputed this charge the same week and they refused to credit our credit card where subsequently the credit card company investigated and refunded our account. At the same time we cancelled our service. A second incident occurred on 12/28, same situation and we had someone home all day. ******* claimed to had performed the service but no one had came out that week. We checked the camera again and saw no activities. We called *******, to informed them that we cancelled the service in the prior quarter due to no service but claims of work performed and also this time around no one had came out to our property again. Once again they refuse to credit our account and we had to dispute it again with the credit card where our account was subsequently refunded by credit card company. ******* is now attempting to collect and claim we are delinquent on the balance while we kept telling them that services were not performed. They provided us with a service statement that is inconsistent with our property and no signature obtained. We had informed them that the description of the property is not consistent and believes that they went to the wrong property multiple times and they continued to claim to have performed service to our property when we have evidence that they did not come to our property. They are refusing to drop the billing for services that we did not receive.

  Business Response

  Date: 04/27/2023

  We apologize for any inconvenience or delay in responding. We did treat the wrong home twice and have removed the charges. We have left a voicemail and text for the customer. There is  azero balance and the account is closed. Thank you. 

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to pay my bill for months but their online portal will not let me register. When I try to call no one answers the phone. I've now been sent to delinquency when I'm trying to pay my bill but the company won't respond to me. I want the business to contact me, allow me to pay my bill through a secure portal, and then cancel all future business relationships with me as I will be taking my business elsewhere.

  Business Response

  Date: 05/04/2023

  We are so sorry for any inconvenience we might have caused. There were ongoing issues with billing that we were unable to rectify and the customer decided to part ways. Our branch manager should be in contact the customer to follow up on the issue. The account is closed an there is a zero balance. 

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/22 I canceled service with Western Exterminators. I received a confirmation email that my account was a Zero balance and that service has been canceled. I have not received any services to date and continue to receive emails that I have four open bills and service is scheduled for a future date. I have called customer service several times and continue to receive emails regarding service and open Bills. I think that the company is building up a large dollar amount to a account I closed over 6 months ago and have not received any service. I also believe that this company sold my email address to compensate themselves for me canceling my service. This company needs to remove all my personal information from their system and provide further proof of Zero account balance and no longer send emails stating open bills and scheduling of future services.

  Business Response

  Date: 04/27/2023

  We apologize for any inconvenience or delay in responding. We have removed the email from the account and there should be no further communication. The service is cancelled and there is a zero balance on the account. Thank you. 

  Customer Answer

  Date: 05/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been awful to work with since they purchased *******. Active Pest Control has billed me for services not provided now. I have called on 3 occasions to get resolution. I am told a service rep for my area will call me this has yet to happen. When I first called in December I was told my service would be cancelled. This did not happen *** being billed for 2 Quarterly visits to my home that did not take place. They just SHOWED up without calling ahead. I was not home either time.

  Business Response

  Date: 04/19/2023

  We apologize for any inconvenience or delay. Our branch manager has reached out to this customer in an attempt to resolve this issue and spoke with the customer advising that we have removed the balances. Our customer stated he was sent a collection letter and we advised that we would remove that from the collection agency. Thank you.

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were loyal customers of erlich at out previous address for over 10 years. Problems occurred when they switched service providers and we tried to cancel. We continually would have visits after we cancelled and then we would get a bill (fraud). However, when we moved to our new house we decided to give it a try. After having to spend ~45 mins on the phone trying to get an appointment scheduled, and then rescheduling it when they showed up 1 month early, we finally got a service which was fine. We got the bill for ~$80 and paid it. In January, we had yet another technician (different from the first). Our cameras showed that he was here for only 2 minutes and 37 seconds. We were home at the time and yet he made no attempt to enter the home or even verify if we were home. We complained and they came out and serviced the inside of our house. Now we have decided to cancel because its not worth it. Our new pest control company has been so much easier. However, for 2 minutes and 37 seconds of work, Erlich charged OVER $300!!. We simply refuse to pay this outrageous amount that we did not agree to. We told the billing department we would happily pay the ~80 for a single visit, but not 300. I have now called 4 times. They have canceled my account and locked me out of the billing portal but still say I am responsible for this bill. Every time I call they tell me the local billing department will call me. The first time they called me on the phone number for my old house (which they were told to remove when we setup service at the new house). When I called back I waited on the line until the customer service agent repeated my phone number back to me. Now I know it is correct and they will not call me to discuss the bill and at least void out the ridiculous amount over the single service charge. My next step will be to pay the bill with credit card and then file a chargeback. They intentionally try to stretch this out so you get tired and just pay.

  Business Response

  Date: 03/22/2023

  I responded the initial day I received this notification on March 14.  I sent an email communication to ************************* to report that this client lives in Pennsylvania and provided the correct Ehrlich district operation that is responsible to handle this response that services the customer. It is our West Chester, PA district located at *** *********** **, Suite ***, West Chester, PA  *****. This is how I've responded and handled prior to this new format. If this is no longer acceptable, please let me know since most of the BBB of Maryland complaints I receive over the last few years have not been from customers that reside in the state of Maryland. 

  Thank you, 

  ********************************;

  Business Response

  Date: 04/10/2023

  We are sorry for any inconvenience or delay in our response. Our specialist went out to our clients property for service on January 13th. He communicated to us that he called and rang the bell to no answer. According to our specialist he performed an exterior inspection but was unable to access the whole property so he left and completed the work order. He went back out on 1/23 and completed the full service. Our operations manager attempted to settle with the client for 50% for the service in which the customer created their own price of $80 dollars. Our Manager let the client know that since he is ultimately requesting to cancel service we will accept our initial offer of 50% and part ways. The client refused insisting on his created price. Because of his refusal we advised we will theave the balance as is and that he can call to pay, however our operations manager did not receive a return call and continued to call customer service. We ultimately eliminated the account balance and cancelled the account. Thank you.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for squirrel exclusion and the person came out but work was not done and now I’m being billed for the exclusion that wasn’t done

  Business Response

  Date: 05/04/2023

  We apologize for any inconvenience or delay in responding. The customer does not want to pay her remaining $375 balance because she is requesting additional work / inspections outside the scope of the agreement. The issue is, the work/inspections she wants done are not on her property. It is her neighbor's property. These are rowhomes and it is a shared wall connected neighbor. We would likely be unable to complete that anyway, as it would require a lift which we can not get to the location we would need it to be. Our exclusion team sealed up the hole that we were sent to seal up. Our Pest Control Consultant ***, offered to speak with the neighbor and perform an inspection, but ************** would simply need to connect him to them. This did not happen and *** did not receive a call back. Our Operations Manager ******* has spoken to ************** numerous times, explaining the situation and that our obligations to perform the work we were hired to do, was done. He inspected her property, our Pest Control Consultant *** inspected it, and there is no further work we can do to her home. Both *** and ******* believe the issues she is experiencing with squirrels is coming from either her neighbor's yard, or structure. In regards to her payments, her total is $715.50 after tax. It was a quoted $675.00 job+tax. The job was done on January 26th and our NET is 30 days. She is not on any sort of payment plan so she is months past due on her invoice.  She paid the following: 2.10.23 ($100), 2.22.23: ($200) and 3.22.23: ($40) however this is all we received. She owes the balance of ($375.50) and so our AR department has been contacting her for payment due to the overdue balance. We also responded back out to her home in addition to all of the phone calls, for $0 call backs which were included in her warranty. Due to the fact she has not paid her balance, we will not be going back out to her home on any additional callbacks until she pays. On 2.2.23 we sent 2 technicians back out who completed the job originally. On 2.9.23 we sent the same 2 technicians back out and on 2.14.23 we sent 1 more technician out. In total, we have clocked all-time combined at her property from service reports to be 6 hours and 36 minutes and are indeed owed the balance. Thank you. 
  

  Customer Answer

  Date: 05/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I contracted Ehrlich to get rid of the squirrels in the ceiling was told the procedure was to put in a trap,trap was in for a week was taken out and hole was covered and I told them I still had squirrels, I called and they came back and told me they couldn't do anything else and wouldn't come back,I called *** he suggested I contact the neighbor for permission to check her property,I called and left a message for *** with the neighbor phone number and he never called her or me I called the company repeatedly and got different people with different answers and was told I didn't have to pay as long as it was in dispute, I hired another contractor and he removed the squirrels from my property I'm being billed from Ehrlich for wild animal exumation which they didn't do.
  
  Regards,
  
  *******************
  

  Business Response

  Date: 06/26/2023

  At this time we have provided all the facts with our last response. Our former client did not get her neighbors permission for us to access their property to remedy the situation. ************* is the person requesting service not her neighbors but the work needs to be done on their property, which we do no have the neighbors permission to perform nor have the neighbors contacted us to resolve the concern. No one advised ************** that she didn't have to pay. It was a one way door, not a trap and that was clearly explained. Thank you. 

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************
  

  Customer Answer

  Date: 07/06/2023

  *** ********* suggested that perhaps they are coming from the neighbors property and that I should get permission from the owner to inspect their property. I did so and called *** back and left a message saying that the neighbor said it was okay and her phone number but No response from Ken I have been calling the office and getting different people on the phone. I spoke to ******,******,*****,******,****,******* and ***** among others. On February 24th I called ******* ******** and they saw where the squirrels were entering my property and they rectified my squirrel problems. Ehrlich did not exclude any squirrels from my property which also what I’m being billed for.  **** *****

  Business Response

  Date: 07/10/2023

  We have provided all the facts to back up the owed amount within our first reply. Thank you.