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Business Profile

Golf Lessons

GolfersRX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Lessons.

Complaints

This profile includes complaints for GolfersRX's headquarters and its corporate-owned locations. To view all corporate locations, see

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GolfersRX has 2 locations, listed below.

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    • GolfersRX

      140 Point Judith Rd Ste C39 Narragansett, RI 02882-3454

    • GolfersRX

      PO Box 609 Saunderstown, RI 02874-0609

    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Windjammer 62" Umbrella from GolfersRX on April 30, 2023. Paid $36.00 (which included shipping). To date, I have not received the umbrella. I have tried reaching out to GolfersRx numerous times via email and phone. They returned one email saying they were looking into the matter. I have since sent numerous emails and left about half a dozen voicemails. No response from them. I believe the Umbrella was misdelivered to the wrong address, and the person who got it, decided to keep it instead of returning it back to GolfersRx. I have ordered many items from GolfersRx and have never had an issue receiving the item.

      Customer Answer

      Date: 08/19/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one Pharaoh 45 Degree ***************** from Golfers RX on July 21, 2023. I paid a total of $111.18. That included Shipping and Tax. I received an invoice # ****** but no tracking #. I was told I would receive the tracking number on Spam. That never happen. I have called many times. No one answers it goes to voice mail. The recording asks for your name, email, phone #,reason for your call and spell your last name. The Invoice shows a PO Box 609 in Saunderstown, **. I have two locations one at 91 Pt. ***************. Suite # ***. I went to this address and found no business there. There is another address at ******. ***************. Suite # C39. Went on web no such Suite. It only goes to Suite C37. I left a message that I lived in **. and I would come an pickup the club. As of today (8/7/23) no answer. I want the club but if not. I want my credit card money restored. I notice a lot of complaints of this Company. The more I look into this the more I think is a scram. Whoever they are? They are given their brand a bad name.

    • Initial Complaint

      Date:08/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed 3 orders for products from this company and not received a single one. I have tried to call and email them many times and they have not responded. They never answer the customer service line but send it straight to a recording stating all agents are busy assisting others and you must leave a message. I tried to order an item called the Sure-Set Training Aid on 5/26/2023 for $101.95 invoice #******, a club called the Pharaoh 45 Degree Chipper on 7/19/2023 for $124.95 invoice #******, and forgetting that I had ordered the Sure Set and not gotten I ordered again on 7/24/2023 for $89.00 (this time no shipping charged) invoice #******. Their customer service page states "Your order will be sent to the warehouse the following business day (Monday through Friday 9AM-2PM EST) after purchase. We then allow the warehouse ***** business hours to prepare the shipment. It will then take 3-5 business days for delivery once shipped. We will email you shipping and tracking information once we receive it from the warehouse. If you do not receive an email, please check your junk or spam folder first. Call or email us if you are still unable to locate an email tracking with tracking information." The fact they will not respond to any calls or emails is ridiculous.

    • Initial Complaint

      Date:07/27/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Windjammer 62" Golf umbrellas on June 11,2023, invoice number ******. They immediately charged my credit card $46.00. I called and left a voicemail on June 28,2023, sent another email on July 11th, 2023 and left another voicemail on July 27th, 2023. I have not received any response from the business about the issue nor have I received any other information besides the invoice from them.

      Customer Answer

      Date: 08/09/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and paid for a golf umbrella on 17 June 2023. I have not received my product in the stated time and GolfersRx had failed to provide any response to repeated queries. Receipt From GolfersRX Paid $36.00 Invoice #******

      Customer Answer

      Date: 08/05/2023

      I have not heard from the business in response to my complaint. The business is ignoring all attempts to resolve the issue.

    • Initial Complaint

      Date:07/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 07/11/2023 Invoice ****** Amount $141.00 They charged my credit card right away.Product sunglasses.They stated I would have these by 07/18/2023.I have called 6 times and left messages and no replies.I have emailed them 8 times and no replies.I'm very disappointed in this company.I would like my money back. If this is how they work, I expect they're products are junk too.

      Customer Answer

      Date: 08/05/2023

      I have not heard from the business in response to my complaint.

      I just want my money back.

    • Initial Complaint

      Date:07/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on 6/20/23 for a golfer's aid item. Billed to my **** 6/20/23. As of 7/24/23, I have not received the item. I have called numerous times and always get a recording to leave a message. I have left several messages, and they have not returned my calls.

      Customer Answer

      Date: 08/04/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and paid for golf training aid, the Impact Stick, on June 26, 2023. Order was submitted on line to GolfersRX and payment made in the amount of ******, Received acknowledgement of the order receipt ****** along with statements that order was being processed and shipment should occur within two weeks. After two weeks passed and no more information received by me, attempted to contact GolfersRX at the number provided ************** but that results in a recording promising call backs which never came. Sent e-mail to address shown and the response is a canned message with no real information. Have tried repeatedly to contact ********* but to no avail. Still have not received product e.g. Impact Stick and no call backs either. Having read multiple other complaints with similar experiences it appears that this is a scam.

      Customer Answer

      Date: 08/02/2023

      I have not heard from the business in response to my complaint.  Nor have I received the product ordered, thus I have lost more than one hundred dollars.

      Have never received a call back from my repeated calls to their so-called Support Center.

      Would appreciate any help you can provide.

      Thank you,

      ***************************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Windjammer 62 umbrella on 5/31/2023 and received an invoice on 6/1/2023. They took out $36.00 immediately. Invoice had very little information but website showed I would have the item before Fathers Day. Invoice number: ****** I have called and left 3 messages and have sent an email with no response.

      Customer Answer

      Date: 07/02/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered on 6/5/23 a Grip Solid Golf Trainer for a total of $30.90. It was charged on our credit card but we have not received the product. We have emailed several times but have not received a response. We also called the phone number ************ and all you get is a recording that says you have to leave a message - we have left a few messages but we never hear back (you are not given the option to hold for the next available representative it says you can only leave a message - every time we have tried to call during business hours you get the same recording - you can NEVER talk to a human). We still would like the product. This is so FRUSTRATING and we don't know any other way to contact the company.

      Customer Answer

      Date: 07/01/2023

      I have not heard from the business in response to my complaint. The company will not respond to phone calls or emails from me.  What is my next step?  Can I get the charges removed from my credit card? 

      Business Response

      Date: 07/07/2023

      This product has shipped 

      *****************************************************************************************

      There were inventory issues. 

      Thank you, 

       

      Customer Answer

      Date: 07/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** & *******************

    GolfersRX is NOT a BBB Accredited Business.

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