Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  856 Lexington St Waltham, MA 02452-4849

  
• 

  AAA Northeast

  335 Providence Hwy Westwood, MA 02090-1907

  
• 

  AAA Northeast

  585 Pawtucket Blvd. Lowell, MA 01854-2020

  
• 

  AAA Northeast

  14 Woodruff Avenue, Suite 15 Narragansett, RI 02882-3467

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, June 2, 2025, a customer of AAA's ********************** was illegally parking at my place of employment and backed into and hit my car, which was legally parked. The customer did not remain at the scene or call police, instead leaving proof on insurance on my windshield. I filed a claim on Wednesday, June 4 with AAA insurance for damage to my vehicle caused by the AAA customer's vehicle. I gave information about the body shop where my car was located and was informed that the claims adjuster would be out within the next few days to take a look at my ********* I contacted *** and spoke with the claims adjuster, ***** ********, who informed me that my car had not been looked at because it "had been moved". I asked why my car would have been moved and where it was moved to. He said he had contacted the tow company, who informed him that my car was taken to a body ******* car was towed to ****** Body Shop in Providence, RI on June 2 from where it had been parked when it was backed into. I had informed the adjuster that this was where my car was located. When I contacted the body shop, I was informed that an appraiser will be out to look at it on June 25.I do not understand why I have to wait over 3 weeks just to have my car looked at so repairs can start. Now I will not have my car until the end of July at the earliest when I was hoping to have it looked at by the end of last week and have it back in my possession by the beginning of July.I feel that AAA is showing favoritism to their customers, whose neglectful driving and attempt to break the law caused my car to become damaged while it was legally parked at my job.

  

  Business Response

  Date: 06/10/2025

  I write in reply to this concern. We have forward this to the Insurance Department, someone will be in contact with the insured. 

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I am expecting better communication and a more prompt appraisal of my vehicle so that repairs can be started.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Northeast is my insurance underwriter. Last month, I learned that my auto insurer, which also had my renter's insurance, would not offer homeowner's insurance for my newly--purchased apartment in *********. *** told me they would sign me up for a new homeowner's policy elsewhere and cancel the Renter's insurance. I signed, heard absolutely nothing. Sent numerous emails. Phone calls got nowhere, including when I was told that the agent would call me back who dealt with it. No return call. I sent another email, and got a response from an agent saying that my RENTER'S policy was cancelled. I wrote immediately back and asked for proof of my new policy! No answer! I wrote again--no answer. I called again--no response. I left an EMAIL for AAA Northeast and nothing. I am utterly digested. My apartment might be completely without insurance, and AAA is to blame. This is inexcusable customer service for a longtime member.

  

  Business Response

  Date: 05/19/2025

  I write in reply to this concern. We have forwarded  this to  our Insurance department. Someone will contact the insured directly. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there I am trying to get a tow receipt from when my car was towed on April 16th. Everyone I call they say that I have to wait for it to go there customer service. I just spoke to a supervisor from *** her name is ***** and she was unwilling with this situation. I have been waiting a month for this receipt but they will not send it to me. They keep telling me to open a new case file for this but they already have it on file. I hope you can help me with this issue that I am having with AAA?

  

  Business Response

  Date: 05/18/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member with *** for about 28 years. I have had my work van ramped by them many times over the years. I use the van daily for business and it has all my tools and material that I use on the job. When the driver came to tow the van, he said I needed to remove many of the items in the vehicle before he could tow it. I explained it's been towed in the past and I never had to remove anything. He refused to tow my vehicle and now I have to drive my unsafe vehicle to the garage puting myself and others in dangers way. I feel there is no reason why he could not tow my van

  

  Business Response

  Date: 05/13/2025

  i write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding AAA Northeasts response to a safety concern following a roadside assistance service.On 4/22/25, a technician came to my residence to diagnose a starter issue with my vehicle. During the visit, he checked my car for the *** number and noticed a small piece missing from my driver-side door handle a detail not visible from the street. My vehicle was parked in a private lot and was inoperable at the time.Later that night, just before midnight, someone attempted to break into my vehicle. My neighbor saw it on their security camera and called to let me know. The police came out and investigated but found no visible damage to the car.I contacted *** the next morning, not to accuse anyone, but to report the incident and request that the same technician not be dispatched to my location again. The representative I spoke with told me I was making a pretty big accusation and said there was no way to block a technician only that I could decline service from the entire *** fleet.I then asked to speak to a manager and was told one would call me back. The manager returned my call the next day and explained that I could request that the same technician not be dispatched to me again, but only if I remembered and mentioned their name every time I called. She also confirmed that *** has no formal policy in place to prevent a previously dispatched technician from returning to a members home even after a complaint has been filed.There appears to be no internal safety policy or accountability process for handling these types of reports.Resolution Sought: I want AAA to flag the technician who serviced my vehicle on 4/22/25 so they are not dispatched to me again. I want AAA to implement or disclose a member safety policy that allows customers to restrict service from specific individuals after a documented concern. I want assurance that future concerns will be addressed with more seriousness and accountability.

  

  Business Response

  Date: 05/09/2025

  We will contact the member directly to discuss. 

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** gave NO Notice to me on two items: 1) that they were charging my credit card for yearly membership 2) that a familys free membership had expired and the charges were now part of my yearly bill

  

  Business Response

  Date: 05/08/2025

  
  We will contact the member directly to discuss. 

  Customer Answer

  Date: 05/13/2025

  Im satisfied with the fact *** expediently contacted me and took off the additional charges plus membership of family member I did not wish to include on my AAA membership. However, they had no response as to why this was done without any prior notification. Likewise, they had no response as to why they apparently dont give members a reminder flag that yearly membership charges are forthcoming. Certainly seems obvious that when bills are only paid once a year that members deserve some sort of prior notification. 
  
  
  

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my extreme disappointment and frustration with the customer service I recently received from the ***. As a loyal paying member for over ********************************************************************* times of need. However, my recent experience has left me feeling disrespected, exploited, and deeply concerned about the integrity of your organization.On multiple occasions, including seven attempts, I tried to set up a service call through the *** app, which indicated an expiration date of May 15, 2025. Despite my best efforts, each time I contacted customer service, I was met with nothing but frustration. When I called to report issues and seek help, I was repeatedly hung up on, even after explaining that there might be a system error affecting my account.When I finally reached a customer service representative, I explained that I am a software developer and suggested the problem could stem from an automation issue. However, she insisted it wasnt a system problem and refused to acknowledge any potential IT or development issues. When I asked if she had experience in IT, she replied, No, and proceeded to recite scripted responses without offering any help or ********** a desperate situationwet and cold in the rainI attempted to seek assistance for my van, which would not start. Despite my repeated explanations that there might be an error in ***s system, I was gaslighted and told that my membership had expired. Told I would face a $125 tow or battery charge, I felt exploited and taken advantage of during a time of vulnerability. My van remains stranded where it is because *** refused to help.This treatment is unacceptable. As a long-term member, I expected Better Business Bureau-accredited service and professionalism, but instead, I was met with disregard, scripted responses, and blame-shifting. This incident has left me questioning **** commitment to its members and its reputation as a trusted organization.

  

  Business Response

  Date: 04/09/2025

  I write in regard to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I attempted to used your service again after 24 hours as recommend by the service agent and I was still unable to submit a request for roadside assistance. Instead I was greeted with a error page stating that the "system is currently unavailable". This is absolutely unacceptable considering I was told yesterday that there is no way it was a system issue. This level of deception is problematic. I have included screenshots that have the time and date visible. My vehicle is still in the parking area in front of the vet office and I am begging them not to tow it into an impound lot. This is frustrating because all I wanted was some help and compassion. I would have understood if the service agent was upfront about whatever technical issue was happening. Instead I was spoken down to only to find out my observation was valid.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jorden

   

   

  

  Business Response

  Date: 04/14/2025

  I write in reply to this concern. We will contact the member to discuss. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/3/2025 AAA premier roadside made 3 calls they had an error on my sons account saying he used all his 4 calls in which were wrong. They corrected that sent a tow to the highway to change is tire the guy broke two lug nut bolts. Said I have to tow you then heard how far it was and said sorry Im too busy and left my son on the highway and called in a different tow which also never came. I spent hours on the phone while my son was sitting broken down on the highway in a dangerous position. We pay over well over $200 a year for this absolute disgrace of a membership! They hold their drivers with no accountability for their actions. The people on the phone said they should never have left him on the highway. Told me to call a specific number to complain tomorrow. He is currently still sitting there on the highway and its been 3 hours!

  

  Business Response

  Date: 04/04/2025

  Please forward to AAA Northeast at ******************************** for review/response.  ******************* Providence RI *****

  

  Business Response

  Date: 04/07/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call AAA as my 2023 F150 wouldn't start, for a tow to my home.

  

  Business Response

  Date: 03/24/2025

  I write in reply to this response. We will contact the member directly to discuss . 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had my Aaa membership for almost 10 years. Ive tried to setup a 12 month payment plan & had nothing but issues. They have setup 3-4 plans, taken my ************** reimbursed for my funds and I dont have service. They keep setting up and canceling my plans after taking my money. Ive paid them $13.50, $24.45, $16.06 & now tgg hr ** want me to pay $30 to setup another plan. This is the worst service from *** due to just trying to pay & get ************** keep canceling on their end & not refunding all my money back. Im about to go to the news on them & social media & tell all my **************** if this. Ive even have **** say they refunding my ********* never get it back. I have to call my bank to dispute it to get my money. Now they expect me to pay again and start over. They left me a voicemail on 3/18/25 at 143pm advising they cancelled my membership again & call back to setup again & pay again. I want to speak to the CEO. **** *****.

  

  Business Response

  Date: 03/20/2025

  
  I write in reply to this concern. Member is a member of *****************  Member would need to contact their home Club. We also sent this concern to the member's home club.