Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AAA Northeast has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  653 Worcester Rd Framingham, MA 01701-5222

  
• 

  AAA Northeast

  900 Hingham St Rockland, MA 02370-1049

  
• 

  AAA Northeast

  1035 Reservoir Avenue Cranston, RI 02910-5134

  
• 

  AAA Northeast

  45 Storey Ave Newburyport, MA 01950-1899

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my extreme disappointment and frustration with the customer service I recently received from the ***. As a loyal paying member for over ********************************************************************* times of need. However, my recent experience has left me feeling disrespected, exploited, and deeply concerned about the integrity of your organization.On multiple occasions, including seven attempts, I tried to set up a service call through the *** app, which indicated an expiration date of May 15, 2025. Despite my best efforts, each time I contacted customer service, I was met with nothing but frustration. When I called to report issues and seek help, I was repeatedly hung up on, even after explaining that there might be a system error affecting my account.When I finally reached a customer service representative, I explained that I am a software developer and suggested the problem could stem from an automation issue. However, she insisted it wasnt a system problem and refused to acknowledge any potential IT or development issues. When I asked if she had experience in IT, she replied, No, and proceeded to recite scripted responses without offering any help or ********** a desperate situationwet and cold in the rainI attempted to seek assistance for my van, which would not start. Despite my repeated explanations that there might be an error in ***s system, I was gaslighted and told that my membership had expired. Told I would face a $125 tow or battery charge, I felt exploited and taken advantage of during a time of vulnerability. My van remains stranded where it is because *** refused to help.This treatment is unacceptable. As a long-term member, I expected Better Business Bureau-accredited service and professionalism, but instead, I was met with disregard, scripted responses, and blame-shifting. This incident has left me questioning **** commitment to its members and its reputation as a trusted organization.

  

  Business Response

  Date: 04/09/2025

  I write in regard to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I attempted to used your service again after 24 hours as recommend by the service agent and I was still unable to submit a request for roadside assistance. Instead I was greeted with a error page stating that the "system is currently unavailable". This is absolutely unacceptable considering I was told yesterday that there is no way it was a system issue. This level of deception is problematic. I have included screenshots that have the time and date visible. My vehicle is still in the parking area in front of the vet office and I am begging them not to tow it into an impound lot. This is frustrating because all I wanted was some help and compassion. I would have understood if the service agent was upfront about whatever technical issue was happening. Instead I was spoken down to only to find out my observation was valid.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jorden

   

   

  

  Business Response

  Date: 04/14/2025

  I write in reply to this concern. We will contact the member to discuss. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/3/2025 AAA premier roadside made 3 calls they had an error on my sons account saying he used all his 4 calls in which were wrong. They corrected that sent a tow to the highway to change is tire the guy broke two lug nut bolts. Said I have to tow you then heard how far it was and said sorry Im too busy and left my son on the highway and called in a different tow which also never came. I spent hours on the phone while my son was sitting broken down on the highway in a dangerous position. We pay over well over $200 a year for this absolute disgrace of a membership! They hold their drivers with no accountability for their actions. The people on the phone said they should never have left him on the highway. Told me to call a specific number to complain tomorrow. He is currently still sitting there on the highway and its been 3 hours!

  

  Business Response

  Date: 04/04/2025

  Please forward to AAA Northeast at ******************************** for review/response.  ******************* Providence RI *****

  

  Business Response

  Date: 04/07/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call AAA as my 2023 F150 wouldn't start, for a tow to my home.

  

  Business Response

  Date: 03/24/2025

  I write in reply to this response. We will contact the member directly to discuss . 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had my Aaa membership for almost 10 years. Ive tried to setup a 12 month payment plan & had nothing but issues. They have setup 3-4 plans, taken my ************** reimbursed for my funds and I dont have service. They keep setting up and canceling my plans after taking my money. Ive paid them $13.50, $24.45, $16.06 & now tgg hr ** want me to pay $30 to setup another plan. This is the worst service from *** due to just trying to pay & get ************** keep canceling on their end & not refunding all my money back. Im about to go to the news on them & social media & tell all my **************** if this. Ive even have **** say they refunding my ********* never get it back. I have to call my bank to dispute it to get my money. Now they expect me to pay again and start over. They left me a voicemail on 3/18/25 at 143pm advising they cancelled my membership again & call back to setup again & pay again. I want to speak to the CEO. **** *****.

  

  Business Response

  Date: 03/20/2025

  
  I write in reply to this concern. Member is a member of *****************  Member would need to contact their home Club. We also sent this concern to the member's home club. 

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,I have been a happy AAA member for several years and appreciate their services. That is not my complaint. My issue is with their deceitful pricing plans and their customer service. I renewed my ********************** after adding my stepson (19) and my partner. I was charged full price for both. Teens are supposed to always be freeas advertised. I wrote to customer service 3 times before getting a response. They then canceled my membership because I said I wanted to if the issue was not resolved. They then canceled my membership. They wrote to say they removed the 2 added people and refunded me. They did not and they canceled the entire membership. During this process, as you can imagine, I was extremely frustrated. I wrote at least 6 emails asking for clarification and when I got a response, they were vague and my questions were not addressed. Their idea of a solution was to just terminate my long-standing membership with no refund or clarification. We have until this point been loyal AAA members who loved and enjoyed their services. I also have a membership with another service they offer. I dare not mention it or they may cancel that too! It is a shame that such a great service has such horrible and inefficient customer service. They would rather cancel a membership and leave it unresolved. then manage the complaint properly. I have all the emails and would gladly share them. If not resolved, I will turn to social media, Yelp, and ****** to share the story.Thank You, ***** ***** *************** ************

  

  Business Response

  Date: 03/18/2025

  I write in reply to this concern. We will contact the individual to discuss. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dera AAA,

  I received a message from you today stating that stating that my payment was "Cancelled." Yesterday, you said it was refunded the $238.80? Which is it?

  However, I noticed that I was charged on 2/13/24 for myself, ***********, and *****. I checked with ***** and confirmed that there has been no cancellation of payment. In fact, TODAY-I was charged $13.20 for membership dues, even though my account has been canceled. This means I'm being asked to pay dues for an account I no longer have, as you took it upon yourselves to cancel me without a valid reason.

  
  I believe that anyone, myself included, should be able to ask questions about their billing without facing automatic cancellation. I am also requesting a refund for the dues charged. Your business ethics are surprisingly disappointing. Your customer service leaves much to be desired, and it seems that the management of complaints is handled in a rather childish and bullying manner.
  
  I used to be a strong advocate for AAA services, even purchasing memberships for friends and family during holidays. My intention was to ensure that all three drivers in my household were covered. Now, we're NOT COVERED!

  ***** today: 

  -----------Mar 18, 2025 AAA MEMBERSHIP DUES ************ RI 03/18 (...2596)
  AAA MEMBERSHIP DUES ************ RI 03/18 (...2596)
  Card $13.20
  

  See below from *****.

  -----------------------Feb 13, 2025 AAA MSHIP PAID ONLNE ************ RI 02/12 (...2596)--------------------
  AAA MSHIP PAID ONLNE ************ RI 02/12 (...2596)
  Card -$236.80negative $236.80

  Action Requested:

  *My AAA membership, (with *********** and ***** on it)  reinstated.

  *No Additional Membership Fees (like charging me again for an 25/26 annual membership.)

  *All Monthly Dues waived for the year as well. 

  *Refund of the $13.20 Dues charge from today.

  This is the resolution I seek.

  Thank you,

  ***** *****

  3/19/25
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 03/25/2025

  We reached out to the member to get clarification, we are waiting on a response. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never experience a worst tow company in my life. I have AAA for almost 3 years thinking hey maybe theyll get better in there second year but no. Every time i request a tow its taking 5-6 hours for me to get towed. This is extremely unprofessional when they are giving us an hour and a half wait time and then for nothing because the wait time is being tripled. I pay a monthly fee for a premium membership that states high priority tow for me to be waiting for a tow dam near an entire work shift. This is ridiculous and it needs to be fixed

  

  Business Response

  Date: 01/23/2025

  
  
  Please forward to ****************** at ************************************************ for review/response. *************************************************************

  

  Business Response

  Date: 02/14/2025

  This is a member of AAA northeast and will need to be sent to them.

  

  Business Response

  Date: 03/17/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tow truck driver towed my Daughters vehicle to the mechanic and damaged the drum as indicated on the bill from the mechanic, AAA closed my case without reviewing all the evidence.

  

  Business Response

  Date: 03/13/2025

  I write in reply to this concern. Vehicle was repaired prior to being reported to **. Based on not having an opportunity to inspect or investigate and no photos/video (we reached out to the member's repair facility, and they were unable to provide video footage) showing the damages, we are unable to determine that the damages are related to the service.  Member can seek other forms of mediation against the facility that provided service.
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car wouldnt start. I called ***. A serviceman called back & said he could jump my car, but if there was anything wrong with the battery Id have to get a Battery Tech. I did that. The Battery Tech put the jumper cables under the hood (battery is in *********** started smoking! He moved one cable and was able to start my car. After that he had trouble getting my car assessed & called his Supervisor. We shut the car off, started it up & then he assessed the battery. The battery was 6 years old so we decided to put a new one in. I reminded him it was a ****** Rav 4 *************** Once he changed the battery out my car wouldnt start & now the dashboard was dead. He put the old battery back, but that wouldnt work. (Later I found out he put it in backwards). He told me to file a claim because he made a mistake. I called a tow truck from ***** filed a claim. After several calls back & forth the Fleet Supervisor said they would pay for all the repairs. The car dealer couldnt get the old battery to charge & found out the *** Battery Tech blew several fuses & the main fuse. The Fleet Supervisor didnt return multiple calls. Finally, 10 days later he told me to file a claim because the repairs ($800+) were too much. So I did! It took the Case Manger until 2/27 to pay for the repairs! In those 20 days I was promised a rental, yet never got one! I made a call to Corporate *** & on 2/27 after emails & several calls to my Case Manger. They immediately connected me to the Case ********** was able to get the repairs paid for. My issue is I never got a rental car after they admitted fault.

  

  Business Response

  Date: 02/27/2025

  I write in reply to this concern. Member is a member of ****************. Member would need to contact their home Club : . AAA Mid Atlantic **************.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

   

  I am not satisfied with ***s resolution, because although they paid for the damage their Battery Technician did to my car, I never was provided with a rental car. Also, their communication was poor to say the least. 

  I had to keep contacting all the ***  parties to get the car fixed. The Fleet Manager, told me they would pay for the repairs, but never reached out to me. I had to call several times only to find out the repairs were too costly & I needed to file a complaint after being told not to. My first Case Manager was on leave & I never heard from her. The second Case Manager never answered her phone or the messages I left.  Once I contacted the **************** they connected her to me & that was 20 days after the incident. 
  

  I feel that I should be compensated for the loss of my car & all the time I spent working this case.  I have been a loyal *** customer & am extremely disappointed in their handling of this situation! 

  

  Business Response

  Date: 03/10/2025

  I write in reply to this concern. We have forwarded this to member's home club. 

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against *** for failing to provide adequate roadside assistance, leaving my familyincluding three young children (ages 5, 5, and 3)stranded in 20-degree weather for hours. Despite being a AAA member for 12+ years, we were forced to arrange our own locksmith and tow, incurring $340 in costs, yet AAA is only offering a $50 reimbursement.On February 22, 2025, in *******, **, our 2016 **** Explorer became inoperable due to a failed key fob motherboard. We immediately contacted *** but were told to find our own locksmith. When we asked for **** preferred provider, we were told they were 60+ miles away and wouldnt assist. *** then suggested a tow but left us to arrange it ourselves. This ordeal began in the early afternoon and wasnt resolved until 8 PM, causing significant emotional distress, especially for my five-year-old daughter, who now has nightmares about being stranded.AAAs response contradicts its mission of providing security and assistance. Instead, my wife and I spent hours coordinating solutions while our children suffered distress, and our vacation was disrupted.I am requesting that AAA:1.Fully reimburse the $340 spent on the locksmith and tow.2.Acknowledge the emotional distress this caused and provide appropriate goodwill compensation.AAAs failure left my family in an unsafe situation. I urge the BBB to hold AAA accountable for its negligence and inadequate resolution.

  

  Business Response

  Date: 02/26/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
    I will await the company to reach out to me. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tia

   

   

  

  Business Response

  Date: 03/04/2025

  We contacted the member to explain the locksmith policy.  We considered this case close. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for a tow tonight and was refused one. The people I spoke to were rude. The second told me that its ok to drive a car without heat in 12 degree weather because he drives an hour to work every day. Driving in temperatures that are sub zero with wind chill is not safe. Im a nurse. I have had hypothermia patients. He also told me to pay to have my car towed closer and in the same sentence said I wouldnt be able to get a tow because there are limited resources because of the weather. Ummm why is the weather an issue? He previously told me its perfectly safe. When I asked him to help me understand what I am paying for he had no answer. This is just about the last thing anyone need when dealing with a situation like this. I suggest you listen to the phone call. I was also told they only tow inoperable cars. I said this is inoperable because I cant drive it. Its way too cold to be safe to drive an hour home. Im not sure if subjecting people to sub zero temperatures is the policy of triple an overall but it is this ******s. In addition, the very first ****** I talked to before being transferred to the local club said I am covered for a tow up to 100 miles. I was asking to be towed 46. I suggest someone listen to these calls. Im awfully sorry but I am paying for a service. I do not need to be lectured about how many calls usually come in and how many there are now. This is simply not my problem. If aaa cant provide a service I shouldnt be paying for it. Needless to say I am canceling this service for myself and the rest of my family. I am asking for a refund for this months fee since I was denied access to what I paid for. I was able to set up roadside assistance for this issue through my warranty policy. So Im not sure why they were able to offer the same service and aaa was not. I expect a follow up to this email.

  

  Business Response

  Date: 02/25/2025

  I write in reply to this dispute. We will contact the member directly to discuss.