Complaints

This profile includes complaints for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AAA Northeast has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
• 

  AAA Northeast

  34 Cambridge St Ste 140 Burlington, MA 01803-4676

  
• 

  AAA Northeast

  32 Fairhaven Commons Way Fairhaven, MA 02719-4627

  
• 

  AAA Northeast

  197 Boston Post Road West Marlborough, MA 01752-1840

  
• 

  AAA Northeast

  29 Home Depot Dr Plymouth, MA 02360-2669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2025, I requested towing services at 11 am. AAA called an hour later to confirm and inform me they were looking for a tow truck. They contacted me hourly, but my mechanics garage closed at 6 pm. At 3:45 pm, I questioned the representative about the trucks arrival and transparency, but I didnt get a clear answer. At 5 pm, they apologized and admitted they couldnt find a driver. I was frustrated that I spent a whole day waiting for service without transparency.On June 21, I made another request at 8 am. After more hours, I asked to speak to a supervisor. They said a driver arrived, but I didnt see anyone. The representative called and the supervisor informed me the driver arrived at the wrong address. Another call said a driver was on their way and would arrive in ****************************************************** contact. *** finally called an hour and a half later to inform me the driver was on his way. He arrived at 2:15 pm. My mechanic closed his shop at 12pm. I was charged $56.91 for a round trip and asked for a tip, which I paid $10. Im demanding a refund for the poor service. Having a customer wait for an extended period of time and not being truthful regarding their status is deceitful. The way *** conducts business is unacceptable!

  

  Business Response

  Date: 06/27/2025

  I write in reply to this concern, we will contact the member directly to discuss. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign up for AAA Defensive Driving with Fusion Certus. Have been Blocked due to security questions. The questions were accidentally answered by nephew and were wrong. I left laptop open.Almost finished with course and now *************** say I must Repurchase and start over. This literally just occurred. Moments ago.Chatted with Fusion Bot and was informed I need to repay and retake entire clas. Are you kidding?

  

  Business Response

  Date: 06/26/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A AAA driver came with a flat bed to tow my car to get my brakes bleed. As he was backing the car down the flatbed i heard a scrapping sound against the bed of the truck come to find out it was my catalytic converts.. This happened because the driver was supposed to put wooden ramps to elevate the bed to avoid this issue, When i got back in my car they were damaged so badly to the point where they are vibrating my car and it will not start because the O2 sensors can not read the catalytic converter properly, Inside the catalytic converts are completely destroyed since you can hear then violently raddling. AAA sent out an adjuster and he decided that the damaged was caused by wear and tear and the situation is superficial, i have pictures and videos attached. In the pictures you can clearly see the indents on the rear of the catalytic converter which can only be caused from the car going in reverse or backing down a bed. So at the moment i'm without a car and have thousands of dollars worth of damage that i can not afford.

  

  Business Response

  Date: 06/25/2025

  I write
  in reply to this concern.  We did advise
  the member that unfortunately we were unable to mediate his claim, and he will
  need to seek an alternate form of mediation.
  
  Member was
  informed he can reach out to Independent Service Provider directly so he can
  further have mediation with them. 

  Customer Answer

  Date: 06/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #23506718. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  
  Regards,
  
  
  
  Marc Lancellotti

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is confirmation that this complaint is not closed and I am not satisfied, I would like *** to know they need to take responsibility for their actions. I have a car that was in perfect working order until they damaged my catalytic converters and ruined the internals. Now I don't have transportation and I'm left with thousands of dollars in damage. Please have them mediate this situation and finally find out what their reasoning is for denying responsibility. 
  
  Thank you,
  
  **** Lancellotti    

  

  Business Response

  Date: 06/30/2025

  We spoke to the member on Thursday: Advised of **** position in the damage process. Advised he can seek another form of mediation directly with the ******************* Provider.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding AAA Travel . I booked **************** tickets for my children and family through ***, and they incorrectly entered the last name as *** instead of the correct legal name ********, which was updated through a court order over 2 years ago. I provided the correct legal name at the time of booking, and AAA admitted this was their error. However, they are now refusing to correct the ticket or reissue it in the correct name. They corrected the name on the cruise at no cost and no issue but not the airfare which was booked together by ***. This has placed my children at risk of being denied boarding, especially since we are flying internationally with *** within 7 days June 25th, 2025. I have contacted *** multiple times and requested that they fix their mistake or cover the costs to rebook, but they are refusing to take responsibility. This is unacceptable and unethical. I also contacted *************** and ************ and they both have stated it is in the hands of *** to fix. *** stated the fee to correction the name $80 + $65 per person. *** stated $1200 & $4100 for a name correction to be done by them. I have sent multiple emails to member relations and gotten no response. I am seeking either:A corrected ticket issued at no cost A full refund so I can rebook directly with the airline Please let me know how this can be resolved. I can provide supporting documents, including the booking confirmation and legal name change order.

  

  Business Response

  Date: 06/25/2025

  I write in reply to this concern. Member would need to contact their home club : Auto Club South (866) 514-8273

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted AAA 5 times this month out of the 5 times I contacted them I only used 3 gas services the other two times I cancelled the first time I was on the highway out of gas and they told me that they not able to provide gas on the highway so that service I never used I had to walk an hour to gas station to get my own the other time I cancelled because they wanted me to wait 3 hours for gas so I called them back and told them to cancel over the phone and the man said he would cancel I tried to get my last 4th free service today and they told me I would have to pay 100 even through I only used 3 out of my 4 services which is a Scam they scamming people whats the point of me paying if I cant use all my 4 services I only used 3 the other two I canceled so why charge me for my 4th free time I want a refund or my 4th free service

  

  Business Response

  Date: 06/16/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23471624. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  
  
  FAQ
  
  
  
  Regards,
  

  Majies

  
  

  
  
  

  They barely said anything what is they resolution for the problem they caused me smh

  
  

   

  

  Business Response

  Date: 06/17/2025

  We will contact the member directly to discuss. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, June 2, 2025, a customer of AAA's ********************** was illegally parking at my place of employment and backed into and hit my car, which was legally parked. The customer did not remain at the scene or call police, instead leaving proof on insurance on my windshield. I filed a claim on Wednesday, June 4 with AAA insurance for damage to my vehicle caused by the AAA customer's vehicle. I gave information about the body shop where my car was located and was informed that the claims adjuster would be out within the next few days to take a look at my ********* I contacted *** and spoke with the claims adjuster, ***** ********, who informed me that my car had not been looked at because it "had been moved". I asked why my car would have been moved and where it was moved to. He said he had contacted the tow company, who informed him that my car was taken to a body ******* car was towed to ****** Body Shop in Providence, RI on June 2 from where it had been parked when it was backed into. I had informed the adjuster that this was where my car was located. When I contacted the body shop, I was informed that an appraiser will be out to look at it on June 25.I do not understand why I have to wait over 3 weeks just to have my car looked at so repairs can start. Now I will not have my car until the end of July at the earliest when I was hoping to have it looked at by the end of last week and have it back in my possession by the beginning of July.I feel that AAA is showing favoritism to their customers, whose neglectful driving and attempt to break the law caused my car to become damaged while it was legally parked at my job.

  

  Business Response

  Date: 06/10/2025

  I write in reply to this concern. We have forward this to the Insurance Department, someone will be in contact with the insured. 

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  I am expecting better communication and a more prompt appraisal of my vehicle so that repairs can be started.
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Northeast is my insurance underwriter. Last month, I learned that my auto insurer, which also had my renter's insurance, would not offer homeowner's insurance for my newly--purchased apartment in *********. *** told me they would sign me up for a new homeowner's policy elsewhere and cancel the Renter's insurance. I signed, heard absolutely nothing. Sent numerous emails. Phone calls got nowhere, including when I was told that the agent would call me back who dealt with it. No return call. I sent another email, and got a response from an agent saying that my RENTER'S policy was cancelled. I wrote immediately back and asked for proof of my new policy! No answer! I wrote again--no answer. I called again--no response. I left an EMAIL for AAA Northeast and nothing. I am utterly digested. My apartment might be completely without insurance, and AAA is to blame. This is inexcusable customer service for a longtime member.

  

  Business Response

  Date: 05/19/2025

  I write in reply to this concern. We have forwarded  this to  our Insurance department. Someone will contact the insured directly. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there I am trying to get a tow receipt from when my car was towed on April 16th. Everyone I call they say that I have to wait for it to go there customer service. I just spoke to a supervisor from *** her name is ***** and she was unwilling with this situation. I have been waiting a month for this receipt but they will not send it to me. They keep telling me to open a new case file for this but they already have it on file. I hope you can help me with this issue that I am having with AAA?

  

  Business Response

  Date: 05/18/2025

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member with *** for about 28 years. I have had my work van ramped by them many times over the years. I use the van daily for business and it has all my tools and material that I use on the job. When the driver came to tow the van, he said I needed to remove many of the items in the vehicle before he could tow it. I explained it's been towed in the past and I never had to remove anything. He refused to tow my vehicle and now I have to drive my unsafe vehicle to the garage puting myself and others in dangers way. I feel there is no reason why he could not tow my van

  

  Business Response

  Date: 05/13/2025

  i write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding AAA Northeasts response to a safety concern following a roadside assistance service.On 4/22/25, a technician came to my residence to diagnose a starter issue with my vehicle. During the visit, he checked my car for the *** number and noticed a small piece missing from my driver-side door handle a detail not visible from the street. My vehicle was parked in a private lot and was inoperable at the time.Later that night, just before midnight, someone attempted to break into my vehicle. My neighbor saw it on their security camera and called to let me know. The police came out and investigated but found no visible damage to the car.I contacted *** the next morning, not to accuse anyone, but to report the incident and request that the same technician not be dispatched to my location again. The representative I spoke with told me I was making a pretty big accusation and said there was no way to block a technician only that I could decline service from the entire *** fleet.I then asked to speak to a manager and was told one would call me back. The manager returned my call the next day and explained that I could request that the same technician not be dispatched to me again, but only if I remembered and mentioned their name every time I called. She also confirmed that *** has no formal policy in place to prevent a previously dispatched technician from returning to a members home even after a complaint has been filed.There appears to be no internal safety policy or accountability process for handling these types of reports.Resolution Sought: I want AAA to flag the technician who serviced my vehicle on 4/22/25 so they are not dispatched to me again. I want AAA to implement or disclose a member safety policy that allows customers to restrict service from specific individuals after a documented concern. I want assurance that future concerns will be addressed with more seriousness and accountability.

  

  Business Response

  Date: 05/09/2025

  We will contact the member directly to discuss.