Reviews

This profile includes reviews for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Northeast has 83 locations, listed below.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
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  AAA Southern New England

  1011 High Ridge Rd Stamford, CT 06905

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  AAA Southern New England

  827 Bridgeport Ave Milford, CT 06460

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  AAA Southern New England

  835 Wolcott St Waterbury, CT 06705

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  AAA North East

  2349 Central Park Ave Yonkers, NY 10710

Review Details

• Review fromMau H

  Date: 04/22/2025

  1 star
  Called AAA at 1:10 for a flat tire. At 2:45 they showed up unable to put on the spare and said they were not busy and would call a tow. Called customer service for an update since I never heard anything. They said they would put my service in as priority due to my location. They didnt. Still waiting for a tow to come two hours later.

• Review fromJanelle K

  Date: 04/11/2025

  1 star
  I just had the most absurd phone call with someone named ***** in ***************** In a nutshell, I tried to sign up for a basic membership online on 4/7/25 (my original membership had lapsed). The *** website was clearly having technical issues because I kept getting a message to check my email for a password reset link, which kept re-routing me back to the same message on the website.Apparently, the membership went through without my knowledge.I called AAA on 4/7, explained what happened, and requested a refund (the charge was $77.75, and I wanted to use a coupon code for $20). The refund was processed to my account on 4/8 for $57.75 instead of $77.75.I just called AAA - I spoke to 2 different people before I requested to speak to a supervisor. The supervisor didn't want to get on the phone. He tried to relay a message through another associate. I requested to speak to the supervisor myself. When ***** finally got on the phone, he thought I was asking to speak to him because of the website issue. When I told him that I was calling to have the $20 refunded to my account, I was told that was the enrollment fee. I again stated that I had the membership for a matter of hours, and I did not use of benefit from the enrollment.***** couldn't have been *****. He talked over me for several minutes before I ended the call.I am appalled at the incredibly low standards AAA sets for its customer service representatives, as well as its business standards.All of this over a $20.00 enrollment fee for a membership I had for a matter of hours and never used.

• Review fromPeter M

  Date: 04/07/2025

  1 star
  Last night at 8:30 my vehicle wouldnt start so I contacted AAA . Received my only callback at 8:55 pm to confirm someone would be there in about 25 minutes. I called back at 9:14, 9:45 ,10:14 and 11:00 each time I was told dispatch or a supervisor was going to call back . I am still waiting for someone anyone to call me back. Finally at 11:16 I abandoned my vehicle and called to cancel my request for road service. Why does anyone pay annual dues for NO SERVICE.

• Review fromReilly A

  Date: 03/21/2025

  1 star
  AWFUL!! You will be waiting HOURS FOR THEM TO SHOW UP. WE SPEND HUNDREDS OF DOLLARS FOR THIS SERVICE FOR NO REASON. THEY COME HOURS LATER.

• Review fromTrev H

  Date: 02/27/2025

  1 star
  They will promise you gift cards or movie tickets when you sign up, and then as soon as they get your money they will tell you that they never offered it even though you have email receipts of all of it. *** is a scam company, bottom line. I will ensure from this day forward that no one in my entire family will use AAA or any of their services ever again by broadcasting my experience out to the socials and emails of ALL family and friends to ensure that every person I know, knows that AAA is a scam.

• Review fromElliot T

  Date: 01/16/2025

  1 star
  ***** service is spotty their tow trucks overcharge 4x for tolls ,customer service is non existent and a whole lot of circles

• Review fromJeannie C

  Date: 01/05/2025

  1 star
  Horrible experience! My daughter had her car stranded in *********, called AAA and was told a driver would be there in an hour. Two hours later they still werent there, called and was told now 5:30 (first was 3:30). At 7 pm our daughter called because shed received a text that the driver was on his way @ 6. So called again and the time then was 9:30. Absolutely not acceptable! We pay for AAA plus and this is the experienceRIDICULOUS!

• Review fromBradley B

  Date: 01/01/2025

  5 stars
  Great experience with AAA this week. Further exceeded expectations than any other service I can remember. Needed to surrender plates & dreaded a White Plains dmv visit. I made online appt for 10 am today, showed up 10 mins early & was on my way with paperwork 9 minutes later! Friendly people, clean office, efficient process. Not used to that at nysdmv!! Very pleased and highly recommend. Great job by the ******* AAA branch.

• Review fromJeni M

  Date: 12/29/2024

  1 star
  AAA Northeast is the worst of the worst! Called for a flat tire change at 2am... was told that no one is available to help us. Apparently, 24/7 roadside assistance does not apply yo AAA Northeast. We found a different option... while 5 hours later AAA Northeast called to let us know someone was on the way to assist. I live outside the Northeast and have never experienced bad ************ However, if you are a Northeast customer... cancel your **********************.

• Review fromtimothy s

  Date: 12/13/2024

  1 star
  Inquired about getting home insurance through them. We go back and forth on some corrections to the policy/ Everything looks good so I accept their offer and sign. 3 weeks later they say that quote had a discount I do not have an my insurance is actually ~$700 more expensive. Everyone I call shifts the blame and says there is nothing they can do. Few more months and I get a letter saying my policy is about to be cancelled for lack of payment. Looks like they charged my escrow for the original amount but NEVER SENT AN INVOICE FOR THE DIFFERNCE. Now I was forced to pay the difference out of pocket. This whole process has been a disaster.