Reviews

This profile includes reviews for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Northeast has 58 locations, listed below.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
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  AAA Northeast

  856 Lexington St Waltham, MA 02452-4849

  
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  AAA Northeast

  335 Providence Hwy Westwood, MA 02090-1907

  
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  AAA Northeast

  585 Pawtucket Blvd. Lowell, MA 01854-2020

  
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  AAA Northeast

  14 Woodruff Avenue, Suite 15 Narragansett, RI 02882-3467

  

Review Details

• Review fromReilly A

  Date: 03/21/2025

  1 star
  AWFUL!! You will be waiting HOURS FOR THEM TO SHOW UP. WE SPEND HUNDREDS OF DOLLARS FOR THIS SERVICE FOR NO REASON. THEY COME HOURS LATER.

• Review fromTrev H

  Date: 02/27/2025

  1 star
  They will promise you gift cards or movie tickets when you sign up, and then as soon as they get your money they will tell you that they never offered it even though you have email receipts of all of it. *** is a scam company, bottom line. I will ensure from this day forward that no one in my entire family will use AAA or any of their services ever again by broadcasting my experience out to the socials and emails of ALL family and friends to ensure that every person I know, knows that AAA is a scam.

• Review fromElliot T

  Date: 01/16/2025

  1 star
  ***** service is spotty their tow trucks overcharge 4x for tolls ,customer service is non existent and a whole lot of circles

• Review fromJeannie C

  Date: 01/05/2025

  1 star
  Horrible experience! My daughter had her car stranded in *********, called AAA and was told a driver would be there in an hour. Two hours later they still werent there, called and was told now 5:30 (first was 3:30). At 7 pm our daughter called because shed received a text that the driver was on his way @ 6. So called again and the time then was 9:30. Absolutely not acceptable! We pay for AAA plus and this is the experienceRIDICULOUS!

• Review fromBradley B

  Date: 01/01/2025

  5 stars
  Great experience with AAA this week. Further exceeded expectations than any other service I can remember. Needed to surrender plates & dreaded a White Plains dmv visit. I made online appt for 10 am today, showed up 10 mins early & was on my way with paperwork 9 minutes later! Friendly people, clean office, efficient process. Not used to that at nysdmv!! Very pleased and highly recommend. Great job by the ******* AAA branch.

• Review fromJeni M

  Date: 12/29/2024

  1 star
  AAA Northeast is the worst of the worst! Called for a flat tire change at 2am... was told that no one is available to help us. Apparently, 24/7 roadside assistance does not apply yo AAA Northeast. We found a different option... while 5 hours later AAA Northeast called to let us know someone was on the way to assist. I live outside the Northeast and have never experienced bad ************ However, if you are a Northeast customer... cancel your **********************.

• Review fromtimothy s

  Date: 12/13/2024

  1 star
  Inquired about getting home insurance through them. We go back and forth on some corrections to the policy/ Everything looks good so I accept their offer and sign. 3 weeks later they say that quote had a discount I do not have an my insurance is actually ~$700 more expensive. Everyone I call shifts the blame and says there is nothing they can do. Few more months and I get a letter saying my policy is about to be cancelled for lack of payment. Looks like they charged my escrow for the original amount but NEVER SENT AN INVOICE FOR THE DIFFERNCE. Now I was forced to pay the difference out of pocket. This whole process has been a disaster.

• Review fromPat L

  Date: 12/04/2024

  1 star
  I have been waiting for a tow for 4 hours. they keep saying they will be here in an hour then keep delaying it. even if they show up in 5 minutes i will still not give them a good review. If I could give zero stars I would. No updates, I keep calling but just get the run around and we have been members for 27 years and pay extra for towing within 100 miles. Awful business model that preys on people needing help. awful.

• Review fromJackson S

  Date: 12/02/2024

  2 stars
  As I write this I am still waiting for a tow and it has been almost 4 hours. I have been a member since the 90s and this experience is making me consider switching companies. Is there a shortage of tow truck operators in ***********? Also, the hold times on the phone are excessive. Its 1:00 in the afternoon and the request for a tow was put in around 9:00 in the morning. I have not eaten breakfast or lunch - I just want my car towed which I pay for every month and this is what I get in return. I know Im on the other end so Im trying to be understanding - but - 4 hours seems to me like a long time - correct me if Im wrong. Depending on when the tow truck arrives, I will use that to determine if I wish to pay for this AAA policy any longer.

• Review fromJohn S

  Date: 10/30/2024

  1 star
  I had to wait over 3 hours for a tow. That i was told would be 1 hour.