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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 554 total complaints in the last 3 years.
    • 246 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a virtual CVS Minute Clinic visit with ******* *********, NP on 02/20/2025 during which the ** stated she was sending a prescription to my pharmacy for ************. I was charged $59 for this service on my credit card on 02/23/25 (Visit ID *********; Approval Code *****D). I called my pharmacy to see if the prescription was ready and they stated they did not have the prescription. I contacted the CVS Minute Clinic customer service on 02/21/2025 to resolve the missing prescription issue and the answering service stated they would send out a message for resolution. My prescription was then filled later that day and I picked it up on 02/23/2025. On 04/25/2025, I received an email from ************ regarding a statement for $59 for a CVS Minute Clinic visit on 02/21/2025. When I attempted to open the link to view my bill, the link is inoperable so I am unable to view the bill. I called the CVS Minute Clinic customer service at ************** on 04/28/2025 and was told that I am being billed $59 for "counseling services" which I did not receive from ***** *********, NP on 02/21/2025. I made it clear that I did not speak to, see, or receive services from this practitioner. It was apparent that this practitioner had created an orders only encounter to submit the missing prescription to the pharmacy but was billing me for counseling services I did not receive. I attempted to resolve this issue with the billing department and was told there was nothing they could do to remove this additional bill despite this being fraudulent billing since I did not speak, see or receive any services from ***** *********, NP. I was told my only avenue was to continuing calling back to see if I receive a different answer.

      Business Response

      Date: 04/29/2025


      Thank you for your letter concerning ******* *****. I am pleased to report that this matter has been resolved between MinuteClinic and ******* *****. 
        

      Customer Answer

      Date: 04/30/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I received a phone call from customer service on ********* in response to my BBB complaint, which resulted in the bill in question being voided by the representative. I confirmed that I have no balance on my account by calling the automated system at ************** and also confirmed via ************************ on 30APR2025.

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *****

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the location on April 15th with cold/respiratory symptoms. The Nurse Practitioner checked vitals and tested me for the flu, which came back negative. I then inquired about COVID, to which I was told were not seeing that anymore. I was left to purchase an at-home test and immediately tested positive less than an hour after my visit. When contacting MinuteClinic regarding a follow up visit to obtain medication, I was told that I would incur an additional visit charge.

      Business Response

      Date: 05/01/2025

      Thank you for your letter concerning ******* *******. I am pleased to report that this matter has been resolved between MinuteClinic and ******* *******.

      Customer Answer

      Date: 05/01/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* *******

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen at MinuteClinic at the ************* Location ************ SC. The date was April 15th. The *** who was ******* *******, did some testing for flu and charged me a $35 copay according to my insurance. I did not have a bank card; it was being mailed so my daughter (****** ********) paid with hers the $35 copay. When I went to leave, the ** said how would you like to pay the $35 co-payment, and I gave her my daughters card. 10 days later my daughter (****** ********) was charged $180 on HER bankcard. This card is not in my account with the ********************** nor is it associated with my bills there. It was just the card I paid the co pay with. It was just a card that I authorized them to use for the $35 copay. $35 dollars. Not $180. I have not even got a actual bill for this. It has been billed through my insurance, but a bill has not been submitted for me to pay. My daughter nor I gave them permission to bill $180 from her account. My daughter has nothing to do with the back end of this billing. Minute Clinic does not handle any billing according to them. Basically, they take the money out, but they can't put it back. I do not understand how you can take $180 out of someone's account without permission and have not even submitted a bill to them yet. I looked under my account, ********* ********, and to even pay the bill you have to have a 15-digit code from the bill they send you and I have not even received this yet. I would like this $180 refunded to my daughter's account. No one had permission to do this. The bill was almost $700 for a sick visit to test for flu and covid. This is a huge overcharge for the time spend and tests ran. I will never go to another one of these places. You cannot take money out of random peoples account without their permission. The bill should have been sent to my address for me to pay with my money. Not take the remaining amount out of an account that they did not have permission to do.

      Business Response

      Date: 05/01/2025

      Thank you for your letter concerning billing . MinuteClinic has made several attempts to reach ********* ******** via telephone. MinuteClinic has also sent ********* ******** a letter advising them to contact us should they like to resolve this matter. Please have ********* ******** contact ******** ******, Patient Support Senior Coordinator at ************ to discuss further.

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to Minute Clinic 1/29/25. I provided health insurance information. They forced me to pay ****** out of pocket (on my FSA) stating that is what their system is telling them my insurance told them was owed. I tried explaining I have no copay but they refused to see my daughter unless I paid it, so I did to ensure my kid got the care she needed. My FSA is requiring documentation for the services provided but all I was given was a non-descript email confirmation of payment from Minute Clinic so I went to pull my EoB and discovered that Minute Clinic never even billed my health insurance. I called them this morning and they admitted their mistake but refused to reimburse me what I already paid that they were not entitled to and stated it will take 4-5 weeks to fix due to having to resubmit the claim to my health insurer. So they are essentially holding money that I was forced to pay that I shouldn't have had to pay, hostage until they know how much they are actually entitled to - which will be way less than what they forced me to pay. Meanwhile, I have to provide documentation to my ******** that I don't have because Minute Clinic also failed to provide me with a detailed receipt of services and I am now potentially facing them flagging the charge as imputed income. I tried to escalate the issue to a supervisor but the customer service *** I spoke to refuse to let me speak to one. Minute Clinic needs to reimburse my FSA card the ****** they forced me to pay in office for money that they were not entitled to have to begin with. I have health insurance and they should have submitted the claim to my health insurer first before forcing me to pay out of pocket since I have no copay. While they have now resubmitted (allegedly) a corrected claim to my health insurance, I should not be the one potentially penalized with my FSA because Minute Clinic refuses to refund money to it.

      Business Response

      Date: 04/28/2025

      Thank you for your letter concerning ***** ******.  MinuteClinic has made several attempts to reach ***** via telephone.  MinuteClinic has also sent ***** a letter advising them to contact us should they like to resolve this matter.  Please have ***** ****** contact ***** *****,Coordinator, Customer Relations at ************ or email *************************

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/21/25, attempted to obtain topical cream Lidocain/prilocaine from pharmacy and they are charging $1200.74 however, called another pharmacy and they advised it is $17.23... both prices are given with no insurance coverage. I would like CVS investigated on this ridiculous charge they are exploiting from cancer patients (as they know I am). I called the pharmacy and without explanation as to why the cost is so high disregarded my questioning and kept saying just call your doctor we can't help you.

      Business Response

      Date: 04/28/2025

      Thank you for your letter concerning ***** **********.  MinuteClinic has confirmed this not a MinuteClinic patient related matter.  Please notify the complainant to direct their inquiry to the appropriate business, and MinuteClinic considers this matter closed.

    • Initial Complaint

      Date:04/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      re: Minute Clinic, *********************************** Date of Service 4/12/25. My Insurance has no record of a claim. Contrary to your pre-authorization agreement, you failed to file a claim prior to charging my credit card that you were told to remove from your system. Further, you failed to send orders to the lab for the Urine Analysis so I had to pay for another sample to be taken. I came to you for a *** and you ordered labs that were no associated with the chief complaint and charged me for them.

      Business Response

      Date: 04/23/2025

      Thank you for your letter concerning ******* *******. I am pleased to report that this matter has been resolved between MinuteClinic and ******* *******.

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an appointment with *** for a vaccine. *** does not charge for this vaccine. When I went to get the vaccine, the pharmacist told me I needed to go to the MinuteClinic. I did. MinuteClinic is 100% owned by ***. It is located in the *** store. Minuteclinic charged me $259. It should have been free. This is a rip off. I made an appointment with ***, not MinuteClinic. I was directed to go to another location in the same store. I filed a complaint to BBB and a person from MinuteClinic contacted me. He said they would remove the charge if I removed my complaint. This happed about one year ago. I just received a 2nd bill (for this same service) today, 1 year later. I still have a copy of the MinuteClinic email.

      Business Response

      Date: 04/23/2025

      Thank you for your letter concerning ******* *****.  MinuteClinic has made several attempts to reach ******* ***** via telephone.  MinuteClinic has also sent ******* White  a letter advising them to contact us should they like to resolve this matter.  Please have Mr. ***** contact ***** *****,Coordinator, Customer Relations at ************ or email ************************************************. 

    • Initial Complaint

      Date:04/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried calling the minute clinic billing department for 2 weeks and they are always closed. The business closes at 4 pm PST and I've tried calling at 2 pm, 3 pm and 3:30 pm. Each time I receive a robot voicemail informing me that their clinic is now closed and not providing any additional information.They are also closed on the weekends, making it very hard to contact them due to my work.If your company provides "24/7 care", why does it have such restricted hours for customer support?

      Business Response

      Date: 04/17/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ********* Cover.

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04.11.2025 seen by Nurse Practitioner at CVS Minute clinic at *************************************************************************** No blood pressure check and no testing performed.9:00am i checked in at the Pharmacy consultation window for my prescriptions ************************************************** know my prescriptions were ready 0912 I paid for my medications.***The nurse practitioner charged for a 30 minute office visit when he only spent 20 minutes with me. This is known as upcoding in medical billing a fraudulent practice of assigning higher billing codes than are justified by the patient's actual condition or services provided***

      Business Response

      Date: 04/28/2025

      Thank you for your letter regarding ******* *******. MinuteClinic has made multiple attempts to reach ******* ******* by phone. Additionally, we have sent a letter advising her to contact us if she wishes to resolve this matter. Please have Ms. ******* reach out to our Patient Support Senior Coordinator at ************ to discuss further.

      Customer Answer

      Date: 05/08/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      See attached

       

       

      Business Response

      Date: 05/12/2025

      Thank you for your letter concerning ******* *******. I am pleased to report that this matter has been resolved between MinuteClinic and *******.

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The nurse practitioner falsely documented taking vital signs and doing an assessment on me. He told billing department  he took the blood pressure with a manual cuff this is false. He has disrupted the integrity of the healthcare system with this false statement and act.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to Minute Clinic on March 15, 2025. On April 3, 2025, ****** was drafted out of my account. Upon disputing the charge, I was told that my insurance was not filed, although my daughter has two insurances, and that it would be filed. I was also told that I was charged for an extended visit that was incorrect. Visit lasted no more than 30 minutes (likely less). To date I have been unable to get a refund or speak to a supervisor regarding this charge. They state insurance was filed but have yet to refund the amount. This has caused my family financial distress.

      Business Response

      Date: 04/15/2025

      Thank you for your letter concerning ******* **********. I am pleased to report that this matter has been resolved between MinuteClinic and ******* **********. 

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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