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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • Carol M

      Date: 02/18/2025

      SilverScript took over my prescriptions first I got $11. I called as this was the first I had heard of SilverScript and was told this bill was an error and should not have been sent out snd to throw it in the trash which I did. Next month I get a second bill an Including last fee. I call again and I was told error is being corrected please disregard snd accounting will call me back. I do not answer numbers I do not recognize when nam does not show up snd no message was left! Today I got. 3rd notice snd finally was owed. Now I have additional $33. Bill. I have nothing but trouble since they took over my prescription coverages. My medicine went from$25 to $200. This is outrageous!!!!!

    • Kari B

      Date: 02/15/2025

      They need to be shut down, such a scam and monopoly. You pay for insurance thru your employer (alot of money too) in order to go pick your medications to be told one is not covered anymore even though it medically necessary for me to be on brand, and just the one medication alone is 360 is what they were charging me, when the last 2 years I have been on same medication BRAND only and my copay was 40. Who in their right mind can afford $800 a month for insurance for there family to turn around and have ONE medication be 360 and not to mention we been stuck with this insurance for past 20 yrs and we decided in November we were gonna opt in for the BETTER plan most expensive to turn around and it be a straight nightmare. They have had my immunogist fax like 6 PA and they would call and say I wasn't located in there system they would tell me the same, and they are very incompetent, even supervisors, or lazy, for me to figure out they were putting everything under my DEACTIVATED account and not under the new policy. So the brains behind these obviously were very lazy and not looking at what they were doing, and they had me 2 weeks late on immunology shot without my other medication for a few weeks and I am still fighting for this one. It is utterly insane, and they need to shut down, it a big scam/monopoly and it is not ok. I cannot get anywhere with them even after the 80 calls and hours wasted on the line, so I had to write the state **** regarding this whole situation. I asked them how to appeal and get this drug back on my formulary and they dont give me a answer they tell me oh its covered and its just 360, like absolutely not, but the generic covered, because it makes you sicker. Doesn't make any sense at all, next when i have a seizure because they cant do anything correct I will then be filing a lawsuit.

    • Katie H

      Date: 02/11/2025

      They cancelled my prescription 3 times because I couldn't get back to them fast enough to answer their question. On my account page different excuses as to why it was cancelled were given. It was expensive and they had to double check with me to fill it. So why not a button allowing me to ok it online?The lovely people answering their service line have very heavy accents. One I had to hang up on because I couldn't understand a word she ******* get resolution I had to ask for a supervisor. Overall, that call took about 40 minutes. It's been a month since the prescription was originally ordered.Welcome to CVS Caremark!

    • Kate F

      Date: 01/29/2025

      I would give a zero rating if I could. ******** company and **** and unhelpful customer service. How *********************** can force people into using this service is beyond me!

    • Collin O

      Date: 01/20/2025

      Disgusting. Will not accept calls from my doctors office. When I finally got ahold of someone and forcefully asked them to call my doctor, they left a voicemail and then hung up on me. This company should be investigated, this is completely unacceptable.

    • Hoa T

      Date: 12/29/2024

      Handles business in poor manner! Price for a bottle of shampoo online is $8.99 and in-store charges me $10.99. I asked for price matching. The cashier asked me to wait for the store manager. I waited for 25 minutes. He could not give me price matched. It seemed *** tries to scam the customers with different prices on their products!

    • Michael t

      Date: 12/26/2024

      This place is a scam Beware charge your credit card for no reson

    • Megan P

      Date: 12/26/2024

      CVS Caremark frequently delays or cancel my orders and fail to resolve prescription issues manner. Their customer ******************** is sub-par. Having a maintenance prescription that is expensive, CVS Caremark is supposed to provide a cheaper option with a 90-day supply. However, they can never seem to process the order, even though it is the same drug by the same doctor every time. I now have to use the more costly option of going to a local pharmacist.

    • Mimi W

      Date: 12/26/2024

      **** is a horrible company to deal with. I have MS. **** month alone they have canceled my order 3 times. Each time I have contacted the company and have been assured that the issue is resolved and my order is on the way. I check the website to make sure everything is in order and it says it is on the way. Then I get a text that my order is delayed a day after it is supposed to be delivered. And I start the process all over. I call and get lied too. If my insurance gave me a choice I would never do business with this company. **** has not been the only issue with them just the latest. I am not supposed to skip doses and have been without medication for 10 days. The *** has a warning that not taking your medication can result in a permanent disability. For a company who supply medication to people with serious illness they are seriously inept. There is no excuse for this happening 3 times in one month.

    • Claire S

      Date: 12/23/2024

      My doctor sent new prescriptions for 4 meds TWICE. Caremark listed 3 meds "in process" but one med "denied permission". My ** sent a new prescription for that med for a THIRD time. Four days later Caremark listed all 4 meds as "permission denied". By then I only had 2 days supply left. My ** sent prescriptions to ********* so i could get my meds in time. I will never deal with Caremark again.

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