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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • Mia L

      Date: 12/17/2024

      Good luck if you ever have to speak with ****** worst customer service experience with any company TO DATE. Inconsistent information between representatives, zero accountability for poor company and system performance, condescending approach towards customers. Never have received a competent representative, not once. As a company that handles international medication, they CANNOT be trusted. Expect to never receive your medication on time and have to go through one million hoops to get the assistance you actually need. If I could leave zero stars, I would.

    • Samantha S

      Date: 12/14/2024

      It seems like CVS Caremark is so run by computers that a customer service representative cant fix a simple human error with regard to prescription medication. Then, as a result, the customer will have to go without their medication for days until the customer service representative can get in touch with someone who can push the button to fix it.

    • Alice G

      Date: 12/14/2024

      Incredibly frustrated with CVS Caremark. Today I started wondering why the prescription I ordered on December 3 was taking so long to arrive. After going through my email, I realized they delivered it to an address I left 18 YEARS AGO. How does this happen? I've gotten this medication from their mail.order pharmacy at my current address for over a year, and I've moved roughly 9 times, to two stares and one foreign address since I lived at the old address. I am terrified there will be problems getting a replacement. I need this medication to function and I can't afford to pay for it out of pocket. The old address didn't match my credit card. Ugh. 18 years ago? Really? Why is that even on file?

    • Michael R

      Date: 12/13/2024

      Terrible service, not covering more affordable prescription offerings. With Highmark, my daughter's epipens cost a fraction of what they cost under Caremark. Our local *** had the original brand that we used with Highmark, but caremark would not the affordable option. No difference in dosing, both the 0.15mg epi pen ***** After talking to a rep, they reported that the more affortable brand was not on their list of acceptable options, their solution was to look for a coupon.

    • Camille M

      Date: 12/09/2024

      Caremark specialty is the worst pharmacy I have ever dealt with .

    • Jessica N

      Date: 12/02/2024

      I would give Caremark Corp zero stars if possible. My son has type 1 diabetes and uses an insulin pump and CGM, which are quite expensive. We requested a refill on their website for a 90 day fill (we always order 90 days through mail-order since it costs the same as 30 days). However, the prescription needed renewal. *** is always eager to reach out to one's provider to get meds renewed, so I figured it was safe to allow them to contact our provider. HOWEVER, what Caremark did was get a prescription filled for only 30 days and mailed us that, and still charged us what we'd pay for 90 days (the renewed prescription Caremark received was for a 30 day supply with 2 refills, so technically 90 days was authorized!!). When we called Caremark to request our full 90 day supply, they stated that he already received his "once in a lifetime credit" (this happened once before; we were new to this, ****** learned). I understand that physician offices can send differing prescription quantities, but why won't Caremark remedy the problem? Why the heck do they cap a person to one credit ever?!? If a customer paid for a product, how can the company not send it?What I do not understand is how any company can legally send 1/3 quantity of something a customer ordered and paid for. We ordered a 90 day supply, did not receive what we ordered, and we told that nothing can be done to resolve the issue. It just blows my mind that Caremark gets away with highway robbery. Medications are expensive, WHY would a customer want 1/3 of what they paid for???Don't trust Caremark (or CVS for that matter) to do what's best by you. They only care about their bottom dollar.

    • Donna M

      Date: 11/21/2024

      Worst specialty pharmacy I've ever dealt with! So many mistakes made by this company trying to get my husband's oral chemo meds which are absolutely critical to keep him from relapsing while awaiting a donor lymphocyte infusion. It has been 2+ weeks of mix-*** and double-processing by this pharmacy, and finally after conferencing in my insurance company and the CVS pharmacist, I was told yesterday it would ship *** to us overnight for delivery today (11/21). They even sent me a *** tracking number. *** has confirmed that although *** did, in fact, print a shipping label, they have yet to tender the package to ***. Now *** is having trouble locating the package! Over the past 2+ weeks I've literally spent at least 12 hours on the phone with their representatives with no resolution. If my husband's condition worsens due to their mishandling of this script, I will do everything in my power to bring them to task. If ever you have a choice of specialty pharmacies, DO NOT USE CVS CAREMARK!

    • Amanda B

      Date: 11/21/2024

      The prices are way to high... it is almost impossible to get my meds because there is not a cvs in my town...

    • Thomas S

      Date: 11/20/2024

      If I could I would give them a negative number. I have a life saving med that I'd over 4k a month and I have a state co pay card that pays all my co pays on this particular med. They refused to take the card and tried to charge me ******** co pay. That's over half my ssdi a month I fought and fought and no one listened. ****************

    • mindy h

      Date: 11/10/2024

      cvs caremark stole my prescription from the medicine shoppe. they never notified me or asked for my consent. when i called medicine shoppe to find out why i didnt receive it, they told me it had already been filled somewhere else. i had to call my insurance to find out what happened. i didnt know that was even legal, but since im on ********* i guess that means i dont have the right to choose what happens with my medicine? when i tried to contact cvs caremark about this issue, they hung up on me. repeatedly. since i cant afford an attorney, i tried asking my onsurance to block them from my case but apparently this is not possible. so i have zero security about whether or not ill receive my meds.

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