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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • Boris Z.

      Date: 08/15/2024

      Medications I receive from the *** pharmacy were refilled last time on 5/29/24 and 5/30/24. On Caremark site, it shows available refill dates 8/22/24, 8/27/24, 8/29/24, some show Requires Renewal. At *** pharmacy #****, I was told my medications will be available for refill at the end of August. I called Caremark and learned all my medications are available for refill on 8/18/24 and 8/19/24. Caremark has to upgrade its websites to show the same data in the entire system.

    • Jeremy T

      Date: 08/12/2024

      They feel they know what you need more than a Dr so why do we need to go to a Dr they have denied me 4 times for a medication that I need for my sugar meet 2 of the 3 requirements they say you need to meet just 1 but still nothing says it's not medically needed. They want your money but don't want to pay for medication you need

    • Jeff H

      Date: 08/09/2024

      CVS Specialty, part of CVS Caremark, has been the absolutely worst pharmacy experience that I have ever encountered. It really is almost unbelievable how bad they are at customer service. Do everything you can to avoid working with CVS.

    • Martha S

      Date: 08/03/2024

      I wrote a review on CVS Caremark this a.m. about the shipment of my eye medicine. Since then I contacted CVS Caremark, I'm pleased- they're sending out a new order of that same medicine. I wrote my review before talking to them. This complaint has been resolved. ????

    • Janet A

      Date: 08/01/2024

      If I could give them negative stars I would. They have been horrible to deal with. As others have noted, they make no attempt to contact the patient, they just cancel the prescription, even when it is covered and ordered correctly. Then it takes multiple calls and much time to get them to correct their errors. My company switched plans and they have been terrible since day one. Clearly they care only about $$$. If you can send your prescriptions somewhere else, do that!

    • MR D

      Date: 07/31/2024

      CVS and CVS Caremark are one of the worst pharmacies I've ever encountered and the bar is SO LOW it's surprising to even say that. I've been using Caremark for a while because I was living far from most physical pharmacies and the mail order prescriptions were the only way to get my adhd medications during the shortage. For about a year they worked pretty seamlessly and I got my medications. When I moved recently, they randomly just wouldn't fill my prescription because they needed to confirm my address (which is fine, but when they called they called saying there was an issue with the prescription so I contacted my doctor to have them contact cvs, they never once said I needed to call back to verify my address). Now my prescription is a new one and I can't even see it in my caremark login, they're also telling me I need to update my insurance but there is no place to do that on the website so I call and the phone doesn't ring it's just dead silent. I have had major issues with the physical locations of CVS as well, when they had a pharmacist shortage and just didn't fill everyone's prescriptions for 2-3 weeks and also didn't pick up the phones for that time period either. I did report them to the board and the board did an investigation but a big company like this probably just got a slap on the wrist. Many people are taking life saving medications and this is extremely irresponsible and unethical behavior from a pharmacy.

    • Peter S

      Date: 07/26/2024

      I have been on the phone for hours with CVS Caremark to try to get a prescription filled. The first time, they sent it to somebody else in another state by accident. The second time, the order was cancelled. In both situations, I was not notified. When I complained to the supervisor, they said that 'they are going through a new system upgrade'. Needless to say, I will be getting my Rx filled at the local CVS instead.

    • Ellen C

      Date: 07/23/2024

      Apparently, coverage for free Covid tests purchased at a pharmacy ended in May, 2023 for most insurance plans. However, in July, 2024 the CVS Caremark site still states that reimbursements are offered. When a reimbursement request was made, it was denied. When challenged, CVS Caremark claimed that it wasn't their problem.

    • Jason T

      Date: 07/10/2024

      The absolute worst customer service and completely incompetent. I have literally wasted weeks of my life dealing with these people.

    • Terri Y

      Date: 07/08/2024

      The corporate office from ****************************** were so helpful please increase their salaries and commend them and leadership for great customer service skills teach ************** of ******, US ************ card, Experian, ****************************** Viscard customer service support to enhance their skills to CVS level. I appreciate all their support there and the pharmacies even when corporate is demandingKahala, Ala Moana and ******* except for *****, Jj and **** A

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