Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

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  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Mosaic

  75 Baldwin St # 01902 Lynn, MA 01902-2563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, To keep this complaint short and sweet I will exclude the plethora of grievances I have acquired over the year and eight months of living at Harmony 3900; Which include, but are not limited to: assault, robbery, burglary, inability to use property amenities, and a management team that could care less about the safety, let alone happiness, of their residents - including allowing maintenance to go through my belongings on two separate occasions (on my personal security footage). Today, I am asking the BBB to please help me refund the full amount of rent Harmony charged me for the month of October. I am moving out on the 21st and Harmony 3900 took the whole months rent, and did not prorate the rent. When I asked them for a refund they stated it was contingent on my move-out inspection - which I, as well as others, are unable to find on my lease; Basically, no where on my lease does it say Harmony has the ability to keep overcharged funds until my move-out date. I want the prorated amount refunded immediately. To show their lack of apathy they have overcharged me for fees in the past (approx. 4x$40 fees) which I brought to managements attention over six months ago; which they responded they needed proof, so I responded with the screen recording proof on my account and they responded that they will set up a meeting with me, that has never happened. Like I previously stated, I have had a laundry list of horrific issues regarding my living situation at Harmony that I have not only brought up to their revolving door of ever changing management, but also to their parent company - Greystar where I am still waiting on a response to my email from 12 months ago from Jennifer. She simply stopped responding once I started showing evidence. I am looking for any help regarding this horrific situation, and thank you in advance for your time and consideration.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2020 my apartment was filled with black mold all over and I mean everywhere ceiling Windows, my daughter's bed, corners of my living room... Everywhere. I contacted my landlord Dana W***** she replied back to me about a week or so, she had some guys come in they sprayed all over. My lease finally ended may 23rd thankfully but now my couch has mold all over I haven't even finished paying for either. The only way I was able to see the mold was when I was trying to put it in my U-Haul truck and I saw it inside . My apartment has mold today, but my biggest concern for me is mainly my couch.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment at The Marquee at Andover from January 24 until June 19, 2022. I paid all charges including monthly rent, water, sewer fees, electricity, gas. I moved out on June 7, 2022. At the beginning of June I received a notice from ******* International stating that I owed a balance of $528.01. I had NEVER received a bill. I immediately went to the office to say this was an error. There were 2 people there that could not figure out where this balance was coming from. They said they would look into it and call me back. I also called ******* (collection agency) to tell them I was not ignoring this but was working on it. I also sent a lengthy email to them so they would put my account on hold. With NO response from the Marquee, I went there again and spoke to Nicole who, once again, could not determine what this balance was but she would pass it along to Linda, the manager, who would get back to me (she is the one I had spoken to initially). Again, I received no response. I called the office a week later and nothing had been done so I went there AGAIN. I was told by Nicole that still no one knew where this balance was coming from but Nicole was going to call ******* to tell them that this was an error on Marquee's end and that the account would be closed. I called Chris at ******* to tell him this. It was never done. A couple of days later i received another bill from ******* with an interest amount added to the bill. I went back to the office at least 2 more times with the same results. The phone at the Marquee does not work most of the time so I could not call! Finally I received a printout of my account which clearly shows these amounts have been paid. Went back to the office and the representative there agreed that there should be a zero balance. She said she would take care of it. Haven't heard anything so I tried to call this morning. Phones out of order so I am off to the office again.
  

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at Broadstone Little Italy, which is managed by Greystar Properties. I informed the agent I was from overseas, relocating to the US for business and therefore don't have a long credit history. I paid a $500 holding deposit on 6/9/2022.
  
  My application was rejected due to lack of credit and that a deposit of $1,000 would be required, so I declined and informed the agent I would not be pursuing the rental and was informed that my deposit would be refunded in full. After many emails and correspondence telling me the refund had been issued it is now over 2 months later and I have not received a refund.
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a corporate lease with a GreyStar managed property. I went to tour the property and asked what they requirements were for their corporate lease and I was told by the staff that I needed trade references and my business needed to be at least 5 years old. They took my application and admin fee. I was denied and was told over the phone that it was because they said my Dun and Bradstreet report said that my business was not 5 years old. However, I not only have proof of the denial phone call via my recorded business line but I also contacted Dun and Bradstreet and have proof of my Dun and Bradstreet profile but also confirmation in the form of a certificate from the SC secretary of state. This has led me to believe that I was either discriminated against for other reasons that the company has not disclosed or my application was not properly assessed because to say that my business is less than 5 years old as a reason for denial shows that the company did not do their due diligence.
  

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complex refuses to follow lease terms. My home is infested with roaches, they ignore my requests because my lease is up in a few months, they ignore my noise/harassment complaints from my neighbors. The rent amount is never accurate. They won't answer my emails, calls. Nobody is there when i go in the office. I do not know what to do at this point. I can provide detail and proof

  Business Response

  Date: 08/10/2023

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction.

   

  If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************

   

  Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future.

  Customer Answer

  Date: 08/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because giving you a review doesn’t help me at all. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/15/2023

  Thanks for letting us know about the issues you've encountered.

  To assist you better, could you please specify which property you're referring to? This will help us resolve the matter quickly.

  Customer Answer

  Date: 08/16/2023

  
  
  Complaint: ********
  
  
  The property is M Station apartments in Charlotte, NC. I have been out of that apartment for over a year. Have people calling me saying I owe y’all money after every complaint I have had, mold in my house, roaches etc. I have a long list of history and emails to prove all of these complaints. Nobody resolves anything and I thought it was being resolved by agreeing to leaving my apartment a month early and now I’m told i owe? I am not paying you all another dime. Nobody at corporate answers nobody at the leasing offices care. Ive had to contact lawyers. I’ve been dealing with this longer than a year now. Whatever is “owed” needs to be cancelled so I can be done with this place please. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 08/17/2023

  Dear Ms. *******,

  We understand that this has been an ongoing issue for you and would like to help you reach a resolution. Please can you provide evidence of the conversations you have had regarding the outstanding balance? Also, please provide the contact details of anyone you spoke to at Greystar so that we can look into this further for you.

  Without this information, we will be unable to move forward. Please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.

  Regards,
  
  The Greystar Team
  
  
  
  

  Customer Answer

  Date: 08/23/2023

  
  
  Complaint: ********
  
  
  
  I have attached the email I have received after multiple phone calls from them.
  

   
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 09/05/2023

  Dear Ms. *******,

  Thank you for your patience as we look into your concerns further. We have reached out to the necessary Greystar contacts so that your complaint can be investigated further.
  

  
  Once we receive an update from the team involved, we will reach back out to you. In the meantime, can you please confirm that this is still an ongoing issue?

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.

  
  
  Regards,
  

  
  The Greystar Team

  Customer Answer

  Date: 09/05/2023

  
  
  Complaint: ********
  
  
  
  I’m not sure what you mean confirm it’s ongoing? If you’re reaching out saying I owe you money then it’s on going til it’s confirmed I don’t? My attachment had dates. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 09/15/2023

  Dear Ms. *******,

  Thank you for your patience as our team looked into this further. The Greystar Receivables
  department added rent through the end of the lease per the lease contract which
  added rent from the move out day of 11/11/2022 to 11/18/2022.

  It was determined that there was no special agreement or documentation to not abide by fair housing laws and the
  lease contract. The second resident, ****** ****** confirmed this when Greystar spoke
  with them. This account has been
  fully paid off since 8/18/2023. 

  Regards, 

  The Greystar Team

  Customer Answer

  Date: 09/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am confused. ****** did not live there when I moved out so she can’t confirm anything. Do we owe money or not? 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 10/02/2023

  Dear Ms. *******,

  Thank you for following up. We have confirmed with the contact you were in communication with at Greystar Receivables that this account has been fully paid off as of 8/18/2023.

  Regards,

  The Greystar Team

  Customer Answer

  Date: 10/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******